REENGINEERING/
REINVENTING
GOVERNMENT
Tabao, A meer Fah’d T. and Tabao, Tasneem T.
DEFINITION
R eengineering, as defined, is “the fundamental
rethinking and radical redesign of business
processes to achieve dramatic improvements in
critical, contemporary measures of
performance, such as cost, quality, service and
speed.” (H ammer and C hampy, 1993) A s
conceived, it “means tossing aside old systems
and starting over”, of “going back to the
beginning and inventing a better w ay of doing
w ork. ” (H ammer and C hampy, 1993)
POTENTIALS AND PROBLEMS
Reengineering offers an opportunity to make Reengineering fundamentals of "breaking away
policymakers take another fresh look at the from the past" may be a major obstacle that
logic and rationale of these rules and public sector organizations must overcome. For
safeguards, opening possibilities of discarding one, the culture of bureaucracies has been so
and rewriting them. This is significant because ingrained that any effort to modify it may
through the years, much attention has been receive resistance not only from dyed-in-the-
given to the agenda of reform of public sector wool bureaucrats, but politicians and interest
organizations and the way they perform. groups as well. The incremental nature of
government policy making may militate against
it. In government, any deviation from the status
quo would always be considered a threat, and
may, in some cases, be seen as part of a hidden
agenda that can be political in nature.
Obviously, reengineering would have its
strengths and weaknesses, and much can be
learned from the experiences of the more
successful cases. It is, at best, an approach that
would need study and much experimenting. But
side by side with this lies the important
consideration that public managers and policy
makers must adapt techniques to the
idiosyncratic needs and peculiarities of their
organizations.
Reference: Reyes, DR 1998. “Public Sector Reengineering:
Practice, Prospects and Problems”, Philippine Journal of Public
Administration, 42(3-4), pp. 184-202.