Communication,
Accountability and
Professionalism:
Writing Work Progress and
Completion Reports
Common workplace reports
Types of reports and workflow documentation
Work
order Instructions Invoice
for care and
This Photo by Unknown
Job quote/ outlines the itemizes costs Author is licensed under
CC BY-NC
contract project use
outlines scope Completion
Progress
report
reports
confirms work
throughout
the life of the
project
Why they matter in skilled trades
Quotation Progress
• Opportunity to market your value
• Provides timely information for decision making
• Potential clients rely on quotations before approving work.
• Builds trust and credibility
• Clarifies cost/compensation of labour and products
• Lets you focus on the work/capture key details
Contract Completion
• Legally protects your work and the client’s rights to fair service
• Reiterates outcomes specified in quote/contract
• Clearly outlines labour policies
• Allows for payment
Work Order Instructions
• Guides workers throughout a project
• Details work that occurs after project completion
• Records labour for future use
• Builds credibility/reduces calls/reminders
• Organizes work priorities
• Serves as work evidence for employers and clients
Who Needs These Reports?
• Used by larger businesses with multiple employees and higher accountability for
work/production; used for large-scale projects
• Can be used by smaller businesses, individuals also
• Written for bosses, clients, associates
• Used when:
Completion Report:
Progress Report:
Documents the
Documents the status of a
finish/results of a project,
project, mid completion
at project end
Why Bother?
Progress Report Completion Report
licensed under CC BY-SA-NC licensed under CC BY
– Reassure that work is in – Demonstrate that the work has
progress, will be completed finished, allow parties to agree on
on time completion
– Check in on work completed, – Settle terms – payment
may allow for changes – Release workers from project
moving forward
– Update records, terms of completion
– Discuss and resolve issues
– Allow for follow-up, lessons learned
– Helps workers stick to
review
schedule
Sample Scenarios for these Reports
Completion Report
• An arborist completes annual maintenance work at a conservation park and creates a
COMPLETION REPORT for the conservation park manager. The completion report identifies the
scope of the arborist’s work (what was completed, what is still outstanding, next steps and
recommendations)
Progress Report
• A millwright completes the first phase of repairing an industrial machine. The second phase will
begin once additional parts are supplied in the next two weeks. Also, the millwright is waiting for
information from the client on some proposed changes. The millwright completes a PROGRESS
REPORT. It shows what work has been completed, what remains in phase 2, identifies the changes
that need to be approved and indicates when phase 2 will start. It can be used by the client to see
progress, or by a boss or another worker who takes on phase 2.
Progress Report
A Progress Report consists of:
a) Introduction
• States the reason for the work/project
• Includes the scope of the work
b) Description
• Identifies the work done
• Lists the work still to be completed
• Gives reasons for the work still to be done
c) Assessment of timelines
• Names the completion date
• Identifies changes to dates/reasons why
https://study.com/academy/lesson/how-to-write-progress-reports-purpose-structure-content.html
https://piktochart.com/blog/progress-report/
Sample Progress Report
Take a few minutes to review this site, so that you can:
Learn more about progress reports,
See a sample report, and
Review the techniques for writing these reports clearly.
https://piktochart.com/blog/progress-report/
Completion Report
A Completion Report consists of:
a) Introduction
• Identifies objective of the project/work
• States who is involved in the project
• May include background information about the project, limitations of the
project
b) Summary/Discussion
• A summary of what work was carried out and how
• Significant/milestone dates, including completion date
c) Conclusions/Recommendations
• Next steps
• What was not completed and why
• Recommendations for future projects/work
https://public.wsu.edu/~campbelld/engl402/reportlecture.htm
Sample Completion Report
Check out this link; it takes you to a sample Completion report.
Note that this is a sample for a specific project.
Each Completion report is unique; its content changes based on the nature and scope of the
project/work that was completed.
https://www.toronto.ca/wp-content/uploads/2020/01/9376-2020-Project-Completion-Report-Fillable.pdf
