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02 - Barriers To Effective Communication

The document defines communication barriers as anything that impedes the communication process and describes various types including perceptual bias, semantics, language barriers, lack of subject knowledge, organizational barriers, and interpersonal barriers. It also provides examples of how to overcome barriers such as considering recipient culture and opinions, using simple language, choosing the best time for communication, and ensuring messages are received.

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Jarip
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171 views17 pages

02 - Barriers To Effective Communication

The document defines communication barriers as anything that impedes the communication process and describes various types including perceptual bias, semantics, language barriers, lack of subject knowledge, organizational barriers, and interpersonal barriers. It also provides examples of how to overcome barriers such as considering recipient culture and opinions, using simple language, choosing the best time for communication, and ensuring messages are received.

Uploaded by

Jarip
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Barrier

COMMUNICATION
Barriers to Effective Communication
Objectives
• Define the term communication barrier.
• Describe the types of communication barriers.
• Outline ways to overcome communication barriers.
Communication Barrier
• This is anything that impedes the communication process.
• Though they cannot be totally avoided, the sender and the
receiver can work to minimize them.
Types of Communication Barriers
• Perceptual Bias
• Semantics
• Language
• Lack of subject knowledge
• Organisational barriers
• Interpersonal barriers
Perceptual Bias
• Means bias against or for something based on the sensory
inputs.
• Stereotyping is the most common example of perceptual bias.
This is when a person assumes that the other person has
certain characteristics, based on the group to which they
belong.
Semantics
• This is the study of the meaning of a sign to achieve a desired
effect on an audience, especially through the use of words with
double meanings.
• Communication problems occur when people use either the
same word in different ways, or different words in the same way.
Language
• When a person uses different language, vocabulary,
inappropriate words, accent or dialect while conversing or
writing, it could lead to misunderstanding between the sender
and receiver.
Lack of subject knowledge
• If the sender lacks subject knowledge then he/she may not be
able to convey the message clearly.
• The receiver as well is likely to receive an unclear or mixed
message.
Organisational Barriers
• These include:
– Poor organisational culture or climate
– Stringent rules
– Inadequate facilities/opportunities for growth
– Poor lighting
– Staff shortages, outdated equipment
– Background noise
Interpersonal Barriers
• These are barriers between those within the organisation.
• Barriers from employers:
– Lack of trust in employees
– No consideration to employees’ needs
– Information overload
• Barriers from employees:
– Lack of motivation
– Lack of cooperation
– Fear of penalty
– Poor relationship with employers
Overcoming Communication Barriers
BARRIERS RULES TO FOLLOW
Bias – Consider the recipient (culture and opinions)
– Check that you have a clear understanding of the
information.
Language & – Keep it Short and Simple (KISS)
Literacy – Avoid jargon and complex words or slangs
– Use the written method for long or complex
information.
Time – Choose the best time to get the recipient’s attention
constraints and give time to respond.
– Use electronic method for urgent messages
– Check that the messages has been received and read.
Identify the barrier in each case

A semantics
B lack of cooperation
C perceptual bias
D language
Identify the barrier in each case

A semantics
B lack of cooperation
C perceptual bias
D language
Identify the barrier in each case

A semantics
B poor lighting
C perceptual bias
D lack of subject
knowledge
Identify the barrier in each case

A information overload
B lack of motivation
C perceptual bias
D language
Let’s Review
1. What is a communication barrier?
2. List the different types of communication barriers.
3. Explain at least FOUR types of communication barriers.

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