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Chapter 7 Ob Emotions and Moods

This document discusses emotions and moods in the workplace. It defines emotions as brief affective states caused by specific events, while moods are more general and last longer. Emotions differ in aspects like intensity, frequency, and relationship to rationality. Moods and emotions can be influenced by personality, time of day, weather, stress, social activities, sleep, exercise, age, and gender. Organizations and cultures also constrain emotions externally. Managing emotions at work, known as emotional labor, involves regulating felt versus displayed emotions. The impact and applications of emotions and moods in organizations are also examined.

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Sanjay Jaisi
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61 views10 pages

Chapter 7 Ob Emotions and Moods

This document discusses emotions and moods in the workplace. It defines emotions as brief affective states caused by specific events, while moods are more general and last longer. Emotions differ in aspects like intensity, frequency, and relationship to rationality. Moods and emotions can be influenced by personality, time of day, weather, stress, social activities, sleep, exercise, age, and gender. Organizations and cultures also constrain emotions externally. Managing emotions at work, known as emotional labor, involves regulating felt versus displayed emotions. The impact and applications of emotions and moods in organizations are also examined.

Uploaded by

Sanjay Jaisi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

CHAPTER 7

EMOTIONS AND MOODS


Brian Gladney
MGNT 3300
Dr. Johnson
THE MYTH OF RATIONALITY
Keep a damper on emotions in the workplace.

Emotions of any kind are disruptive…not constructive

Create an “emotion-free” organization


DIFFERENTIATE EMOTIONS FROM MOODS

AFFECT
A broad range of feelings that people experience.
Affect can be experienced in the form of emotions or moods.

 Emotions  Moods
 Caused by specific  Cause is often general
event. and unclear.
 Very brief in duration.  Last longer than
 Specific and numerous in emotions.
nature.  More general.
DIFFERENT ASPECTS OF EMOTIONS
 Biology of Emotions
 Intensity :
 Job make different demand on our emotions.
 People vary in their inherent ability to express emotional
intensity.
 Frequency and Duration:
 Some emotions occur more frequently than others.
 Emotions also differ in how long they last.
 Relationship between Rationality & Emotions
 Functions of Emotions
SOURCES OF EMOTIONS AND MOODS.

1. Personality
2. Day of the week & time of the day
3. Weather
4. Stress
5. Social activities
6. Sleep
7. Exercise
8. Age
9. Gender
EXTERNAL CONSTRAINTS ON EMOTIONS
 Organizational Influences  Cultural Influences
 There are no single  Does the degree to which
emotional “set” that all people experience emotions
organizations worldwide vary across cultures?
seek.  Do people’s interpretations
 The climate in well- of emotions vary across
managed U.S. cultures?
organizations is one that
strives to be emotion free.
THE IMPACT OF EMOTIONAL LABOR

 Emotional labor
 Felt versus Displayed emotions
 Surface acting
 Deep acting
CASE FOR CASE AGAINST
 Intuitive Appeal  EI Is Too Vague a
 EI Predicts Criteria That Concept
Matter  EI Can’t Be Measured
 EI Is Biologically Based  The Validity of EI is
Suspect

CASE FOR AND AGAINST EMOTIONAL


INTELLIGENCE
APPLICATIONS OF EMOTIONS AND MOODS TO OB
 Selection
 Decision Making
 Creativity
 Motivation
 Leadership
 Interpersonal Conflict
 Negotiation
 Customer Service
 Job Attitudes
DIFFERENT
EMOTIONS AND
MOODS

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