Consumer rights
project
Consumer by Badma
Introduction
Consumers are the basic economic entities and economy
all the consumers consume goods and services directly and
indirectly to maximize satisfaction and ability .
We participate in market both as producers and consumers.
As producers of goods and services we could be working in
any of the sectors such as agriculture ,industries or service
. Consumers participate in the market when they purchase
goods and services that they need .
Sellers try to shift the responsibility of product /service on
the buyer . The plea that the buyer should be aware when
he buys the goods . It is the responsibility of the buyer to
check the goods while purchasing them. The need for
consumer protection and the satisfaction has been widely
accepected all over the world
Ways of consumer exploitation
Under weight and under
measurement
Sub-standard quality
High prices
Adulteration and impurity
Lack of safety devices
Artificial scarcity
False and incomplete
information
Unfair market practices
RICHOR BIG COMPANIES
MANIPULATE THE MARKET IN
VARIOUS WAYS
FALSE INFORMATION IS
PASSED THROUGH MEDIA
ATTRACT CONSUMERS BY
USING CELEBRITIES
Consumer movement
THE IMPORTANT OBJECTIVE OF THE
CONUMER MOVEMENT .TO RESTORE THE
BALANCE IN THE BUYER –SELLER
RELATIONS IN THE MARKET PLACE .TO
PROTECT AND PROMOTE THE
CONSUMER’S INTREST .TO SAFEGAURD
CONSUMER RIGHTS.
What are the feature of
consumer protection
movement
A group of active consumer come
together and form an association to
fight for the protection of consumer .it
is non political and nonreligious
association of consumer
Protection of rights consumer
movement improves the strength and
onity of consumers
Origin of consumer movement
in India
The basic reason for the birth of the
consumer movement in India are
A) rampant food shortage,
hoarding, black marketing,
adulteration of food and edible oil
gave birth to the consumer
movement in an organized form in
the 1960’s
Father of consumer movement
in India
Hoping to in vigor ate the citizenry to
fight to cooperate power and make
businesses accountable to the
people .Ralph nadar experimented with
new strategies' for action . His efforts
had a strong impact between 1967 and
1973 ,congress enacted more than 25
laws to regulate corporate conduct in
consumer and environmental fields .
Consumer protection act
[copra]
An act was passed in 1986 by
the Indian government called
consumer protection act 1986
popularly known as COPRA
Features of COPRA
this act applies to all kind of goods ,
services and unfair trade practices
unless there is specific exemption
made by the central government
All the sector whether they are
private , public or cooperate is
covered under this act
This act gives consumer three tiers
redressal system, they are
NATIONAL COMMISION
It
consists of President and four
members. It complaint must
exceed amount of one [Link]
goods if found defective after
testing are ask for the replacement
or compensation. If any party
dissatisfied can file and appeal to
supreme court within 30 days .
State commission
Consists of two members and
president the complaint
should be 20lakh to one crore
.if any one is not satisfied
then can appeal national
commission within 30 days
District forrum
It consists of two members and a president
among these members one should be
women . The complaint should not be
entertained if amount exceed 20 lac.
this act is an umbrella of legislation covering
goods and services but excluding all the
transaction undertaken by the person .
it provides inexpensive , simple and timely
redressal of all consumers complaints.
to protect and promote the rights of the
consumer
Consumer rights are covered
under COPRA
there are six basic consumer rights
1)RIGHT TO SAFETY
consumer have the right to buy goods and
services which are not hazardous to life and
property
Producers need to strictly follow the required
safety rules and regulation
A defective goods can cause serious accident
We need to find bad quality of products in the
market because supervision of these rules is
weak
2) RIGHT TO BE INFORMED
need of details onthe packing
Ingredients used price ,batch, date of
manufacturing ,expiry date and address
of the manufacture are needed .
On medicines directs to use, side effects
and risk associated with usage should be
written,On garments washing
instructions.
Consumer have the right to be informed
3) Rights and duties of consumers.
Right to safety
To protect against Hazardous goods.
Right to be informed
About price, Quality and purity
Right to choose
Access to variety of goods and services at
competitive price
Right to be heard
Consumer interest and welfare must be taken care of.
Right to seek redresses
Protection against unfair trade practices and setting
genuine grievances .
Right to consumer education
Knowledge about goods and issue of
consumer.
Duties of consumer
Get a bill for every purchase, check the
ISI AGMARK on the goods from the
consumer awareness group make a
complaints on genuine and grievances,
consumers must know to exercise their
rights.
CONSUMER PROTECTION
MEASURES
concerning consumer rights
Legislation
Three tires system of consumer courts
at national, states and district levels
can solve grievances.
PDS-Public distribution systems
To protect the poor from price rise.
To avoid black marketing the
governments supplying essential
through fair price shop or the ration.
LOGOS OF STANDARDISATION
ISI- Indian standards institution was established on 6th Jan1947
to operate the certification marks, is used for industrial goods.
AGMARK-Agricultural produce grading and marking act of
1937, it is used for agricultural products.
BIS-bureau of Indian standards effective since 2000,it is for
Jewelry.
These logos and rectification help consumers get assured of
quality while purchasing the goods and services.
Thoughts these organization develop quality standards for
many products, it is not compulsory for all produces to follow
standards.
But for certain products that affect health and safety of the
consumers, it is mandatory on the part of producer to get
certified by these organization.
NATIONAL CONSUMER DAY
24th December is celebrated as national
consumer day in India in every year.
It is on this day consumer protection act.
1986 was enacted.
CONCLUSION
From the above the research of CPA. Is necessary
for manufactures, we can state that, markets and as
well as consumers to do business fairly where
people can get their high quality products with a
competitive price. Customers defense refer to the
measures adopted for the safety of clients from
unprincipled malpractices by the business and to
offer them immediate redressal of their grievances.
The need for CPA arises due to the defenselessness
of the customers. By this Act. People and marketers
both are well treated in the society. so, CPA plays a
vital role for each and every individual.
