Operating and Managing
Hitachi Content
Platform v8.x
Support Activities
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Module Objectives
When you complete this module, you should be able to:
• Explain how to engage support and open a case
• Describe chargeback logs
• Discuss types of logs
• Configure the error logs
• Explain events which can be monitored in the HCP
How to monitor status, major events, and alerts
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Obtaining Case and Technical Information
Requires login Click icon to add picture
• Register with system
S/N
Get real-time case info
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Engage Support and Open a Case
Call GSC - Global Support
Center – 800-446-0744
<or> 800-348-HELP
Have site ID and system
S/N ready
Be ready to capture
• Case ID
• Logs required
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Support Case Update and Management
Upload logs or other files
Procedures for files >1GB
Server and storage data and
log collection
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Chargeback Logs
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Chargeback Log Features
Chargeback is a metrics collection and reporting mechanism
Provides HCP tenants and NSs throughput and utilization
• Tenant or system users can generate chargeback reports
Collection via 2 interfaces: GUI and MAPI
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Chargeback Reporting Fundamentals
Report records are derived from namespace hourly buckets
Reporting specifications for result set consist of:
• Output format CSV (UI) or XML or JSON (MAPI Only)
• Time range spec – Hourly buckets inclusive of time range requested
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Chargeback
IT Infrastructure IT Back office Departments
HCP (100 TB) GET
CSV CSV Engineering
Allocate space HTTP Tool
GET Microsoft Excel
(cURL)
Eng_01 Eng_02 Fin_01 Fin_02
XML Bill
Bill
Engineering (2TB) Finance (5TB) ss
Bills Legal
Leg_01 Leg_02 Leg_03
Billing
Tenant Legal (10TB) System
Finance
Namespace
Features at a Glance Customer Benefits
API, CSV and XML enable billing system integration Amortize system costs across business units
Rollup from namespace to tenant to cluster Business basis for private and public Clouds
Capacity and operation statistics tracked Flexible billing models: capacity, operations or both
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Active Learning Exercise: Follow the Manual
To get detailed information about Chargeback Logs and Reports, refer to the
Generating chargeback reports page
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System Logs
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Audit Log
System events (an audit log)
• This log records system events such as:
Nodes and services starting; nodes failed
Changes to the system configuration
Logical volume failures
User logins to the HCP System Management Console
Attempts to log into the System Management Console with an invalid username
The log size is unlimited
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Tenant Logs
The tenant log contains messages about events that happen at the
tenant and namespace levels for example:
• Objects
• Applicable services – stopped with or without finishing
• Replication added or removed – including collisions
• User or group accounts – including Active Directory changes
• Namespace changes – including quota alerts
Includes severity level
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Active Learning Exercise: Raise Your Hands If
You Know It!
What is the System Events log?
And what is in the Tenant Log?
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Types of Logging
Syslog logging
• HCP sends system log messages to one or more syslog servers
Sorting the messages, querying for certain events, or forwarding error messages to
mobile devices is possible with 3rd party tools
• Tenant-level administrators can choose to include tenant log messages along
with the system log messages sent to the syslog servers
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Types of Logging
Simple Network Management Protocol (SNMP) logging
• HCP can send the System Log to one or more SNMP managers
Email alerts
• Allow HCP system and tenant level administrators to receive email
notification of HCP health events
Internal logs
• Record the processing activity of various components of HCP
• Can help HCP support personnel diagnose and resolve the problem, if a
problem with HCP occurs
• Are kept for up to 35 days
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Log Management Controls
Marking the internal logs
• Annotate internal logs
Download the internal logs
• Download the internal logs to a file on the Management PC
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Download Internal Log
Log download options:
• As of HCP v7.2 users have the ability to:
Download only specific categories of logs
Perform log download using MAPI commands
• Log files are now leaner and less noisy
• Log downloads can now be initiated during online upgrade
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Log Download Enhancements
Default behavior:
• All log download types are
selected
• All HCP nodes are selected
User may deselect unwanted
nodes or log types
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Log Download Enhancements – MAPI
Log download via MAPI has same functionality as UI
• Annotate logs
• Prepare logs
• Select log types for download
• Select nodes to download from
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Log Download Enhancements – MAPI
Example: download logs from two nodes and 1 S Series node
$ cat params.xml
<?xml version="1.0" encoding="UTF-8" standalone=yes?>
<logDownload>
<nodes>101,104</nodes>
<snodes>S10-22333</snodes>
<content>APPLICATION</content>
</logDownload>
$ curl –O –J –X POST –k –b hcp-api-auth="..." –d params.xml
"https://admin.myhcp.domain.com:9090/mapi/logs/download"
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Health Check Report
JSON format report
Status of numerous system
states
UI or MAPI download
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Module Recap
Reviewed how to open a case, and the necessary information
• How to upload files, and if above1GB how to break them up
Reviewed monitoring and performance tools available on TUF
Advantages of obtaining logs through API
Reviewed Tenant Logs
Configured SNMP, Syslog, and Email notifications
Reviewed internal logs for remote troubleshooting
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Questions and
Discussion
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Module Review
1. What do HCP reports can include?
2. What methods does Network logging of status and issues contain?
3. Logs in the HCP Nodes may be obtained only through the UI. (True or
False)
4. Chargeback reports are by Namespace only. (True or False)
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Lab
Monitor and Logs
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