Microsoft
Dynamics
CRM
By
Akshata Raut – 77
Urvashi Roy - 78
Microsoft Dynamics CRM
Developer(s) Microsoft Corporation
Stable release 4.0 / December 1, 2008; 2 years ago
Development status Active
Operating system Windows Server 2003/2008 (Server), Microsoft
Windows(Clients)
Platform x86, amd64
Arabic, Basque, Bulgarian, Catalan, Chinese(
Simplified),Chinese(Traditional), Croatian, Czec
Available in h, Danish,Dutch,English, Estonian, Finnish, F
rench, German, Hindi, Hungarian, Italian, Ja
panese, Kazakh, Korean, Latvian,
Type Customer Relationship Management
License MS-EULA
Website [Link]
[Link]
Introduction
Microsoft Dynamics CRM is a multi-lingual Customer
Relationship Management software package developed
by Microsoft.
Dynamics CRM is a server-client application, which, like
Microsoft SharePoint, is primarily an IIS-based web
application which also supports extensive web
services interfaces.
The current version of Microsoft Dynamics CRM is 4.0
Versions
Microsoft Dynamics CRM comes in 4 versions for
installation by a partner/customer; these versions can be
highly customized using advanced extensions.
Workgroup Edition
Professional Edition
Enterprise Edition
Service Provider Edition
Features Of dynamics CRM 4.0
More powerful data import tools, de-duplication
capability
Enhanced entity relationships – many to many, self-
referential
Improved programmability - enhanced Web Services,
unified event model, plug-ins to replace callouts
Multi Tenancy - One server can host more than one
business organization
Multi Currency
Multi Lingual
Cloud Computing with Microsoft Online Services
Solutions offered by Dynamics
CRM
Sales Force Automation
Improve sales planning and management
Automate your lead system
Manage opportunities effectively
Streamline account management
Boost sales productivity
Enhance pipeline management
Simplify workflow processes
Leverage Mobile Express for Microsoft Dynamics CRM
Gain visibility and improve decision making
Customer Service
Manage accounts with insight and collaboration
Enhance customer service with insightful, actionable
intelligence
Respond to cases quickly and precisely
Simplify contract management
Get the right information at the right time
Integrate Mobile Express for Microsoft Dynamics CRM
Streamline scheduling with all resources required to
perform a service
Establish processes that facilitate a connected
organization that is collaborative and integrated
Marketing
Manage your data effectively
Pinpoint your marketing efforts
Streamline campaign planning
Simplify campaign execution
Improve response management
Streamline lead tracking
Extend value with Microsoft Office
Automate workflows
Mobile Express for Microsoft Dynamics CRM
Gain key insights for decision making
Extended CRM
Rapid customizations, dynamic services, and prebuilt
functionality
Third-party plug-ins and applications
Configurable rules, processes and workflows
Superior scalability and performance
Extension of CRM with the global Microsoft Partner
Network
Discover solutions with the new Microsoft Dynamics
Marketplace
Case Study
Barclays Bank PLC
Bank Adopts Technology to Improve Customer
Satisfaction and Promote Retention
Barclays Bank PLC provides banking, investment banking,
and investment management services throughout the world,
including the Arabian Peninsula.
After introducing consumer banking services in the United
Arab Emirates, a system was needed to track and resolve both
complaints and sales leads in a timely manner.
Cont…
To ensure the retention and satisfaction of customers while
booking new business, managers implemented Microsoft
Dynamics® CRM.
Since deploying it, customer service has improved
markedly while the sales process has been structured and
standardized for success.
THANK
YOU…
