Presented BY
Naresh Yeligeti
ketki vengurlekar
INTRODUCTION TO AVIATION INDUSTRY
AVIATION IS DEFINED AS THE DESIGN,MANUFACTURE,USE OF AN
AIRCRAFT IN WHICH THE TERM AIRCRAFT REFERS TO ANY VEHICLE
CAPABLE OF FLIGHT.
THE FIRST FORM OF AN AIRCRAFT WAS THE KITE, DESIGNED IN 5th
CENTURY BC.
ON DECEMBER 17TH 1903 10:35 am, WRIGHT BROTHERS MADE THE
FIRST HEAVIER THAN AIR, MACHINE POWERED FLIGHT.
Cont..
AFTER WORLD WAR II BASIC TECHNOLOGY FOR AVIATION HAD BEEN
DEVELOPED: JET PROPULSION, AERODYNAMICS etc.
CIVILIAN AIRCRAFT ORDERS WERE DRASTICALLY INCREASED FROM
6844 IN 1941 TO 40,000 BY END OF YEAR 1945.
In India
On 18 February, 1911 the first commercial civil aviation flight took
place in India between Allahabad and Naini, a distance of 6 miles
In December 1912, the Indian State Air Services in collaboration
with UK based Imperial Airways introduced the London -
Karachi - Delhi flight, the first International flight to and from India.
In 1915 Tata Sons Ltd. started regular air mail services
between Karachi and Madras and on January 24, 1920
Royal Airforce started regular airmail services
between Karachi and Bombay
Cont..
In February 1929, JRD Tata was awarded the first pilot license by
Federation AeronautiqueInternational on behalf of the Aero Club of
India and Burma. The same year Aga Khan announced a solo air race
between London and Bombay. There were three participants -
JRD Tata, Man Mohan Singh and Aspy Merchant . The race was won
by Man Mohan Singh.
India’s first aircraft, the Harlow trainer was rolled out for test flight in
July 1941.
Airline Industry Is A
Service Market
Service Market
Services are distinguished from products mainly because they are
generally produced at the same time as they are consumed and
cannot be stored away or taken and enhanced marketing mix need
to be deployed .
Its not about simply reaching about to customers with the right
service. But, its also about creating that right desire to possess
service.
Cont..
India has the private airlines as its key players
75% of the market share is owned by the private sector.
India is the 9th largest aviation market in the world.
THE SERVICE MARKETING TRIANGLE
One can better understand the workings of airlines by looking at its
marketing triangle.
COMPANY
ENABLING PROMISES MAKING PROMISES
PROVIDER CUSTOMER
KEEPING PROMISES
Airlines
Maintenance Products
& Engineering
Cabin Electronics
Material & Logistics Avionics & Simulation
Airlines
Diversity Safety
Training
Quality Environment
Customer name
Ticket Number
Flight number Date & Time
o
o Fares
Ti
mi
ng
s
• Market Share. The market shares of the
Major Airlines (First quarter2009) are as
given in the pie chart below:
RAINBOW OF SERVICE MARKETING MIX
PRODUCT PRICE PLACE PROMOTION PEOPLE PROCESS PHYSICAL
EVIDENCE
Top 10 Airline Companies Of India
SR NO Flight
1 Indian Airways
2 Kingfisher
3 Air India
4 Air Deccan
5 Lufthansa India
Airlines
6 Air Sahara
7 IndiGo
8 Alliance Air
9 Paramount
Airways Private
Limited
10 Jet Airways
COMPETITORS ANALYSIS
Advertising and Branding
Hoardings
Brand Ambassadors
Sponsorships
Event Organization
Consumer Choice Parameters
Recommendations
Concentrate Domestic Market
Hire Big Brand Ambassadors
Frequency of TV Advertisements
Vibrant Image
Tie-Ups