Chapter
E-learning and Use
of Technology in
Training
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8-1
Introduction
Technology is having a major impact on the
delivery of training programs
Using technology for training requires
collaboration among the areas of:
training
information technology
top management
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8-2
Use of New Technology in Training
(1 of 3)
24 percent of companies have a separate
technology-based training budget
18 percent of companies have full-time trainers
who are paid from the information technology
department’s budget
The most frequently used technology in training
is the Internet / intranet / extranet
(54 percent of companies)
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8-3
Use of New Technology in Training
(2 of 3)
Training delivered by the computer:
60 percent is not instructor-led and is done through
self-paced Web courses
32 percent uses CD-ROM / DVD / diskettes
34 percent of online learning follows the
classroom learning model
i.e., connects trainees with an instructor or other
students
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8-4
Use of New Technology in Training
(3 of 3)
80 percent of companies who use e-learning are
creating the content of these programs internally
Of those companies who use e-learning:
56 percent offer it to all employees
45 percent offer it to select groups of employees
26 percent offer it to customers
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8-5
Technologies’ Influence on Training and
Learning:
New technologies have made it possible to:
Reduce the costs associated with delivering training
Increase the effectiveness of the learning environment
Help training contribute to business goals
New technologies include:
Multimedia
Distance learning
Expert systems
Electronic support systems
Training software applications
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8-6
Technology has made several benefits
possible: (1 of 2)
Employees can gain control over when and where
they receive training
Employees can access knowledge and expert
systems on an as-needed basis
Employees can choose the type of media (print,
sound, video) they want to use in a training
program
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8-7
Technology has made several benefits
possible: (2 of 2)
Course enrollment, testing, and training records
can be handled electronically,
reducing the paperwork and time needed for
administrative activities
Employees’ accomplishments in training in
progress can be monitored
Traditional training methods can be delivered to
trainees rather than requiring them to come to a
central training location
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8-8
Classroom Learning Environment
Trainer / Instructor
• Delivery
• Content
Learner
Learner Learner
Learner Learner
Learner
Experts
Resource Materials
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8-9
Technological Learning Environment
Trainer
Trainer/ /Instructor
Instructor
Delivery Mechanism
• Content
Learner
Learner Learner
Learner Learner
Learner
Resource Materials
Experts
Experts Websites
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8 - 10
Blended Learning Environment
Trainer
Trainer/ /Instructor
Instructor
Online Learning • •Delivery
Delivery
• •Content
Content
Learner
Learner Learner
Learner Learner
Learner
Resource Materials
Experts
Experts Websites
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8 - 11
Multimedia Training
Multimedia training combines audiovisual training
methods with computer-based training
These programs integrate text, graphics, animation,
audio, and video
Because this training is computer-based, the trainee
can interact with the content
Can be delivered using interactive video, the Internet
or intranets
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8 - 12
Advantages and Disadvantages of
Multimedia Training:
Advantages Disadvantages
Self-paced Expensive to develop
Interactive Ineffective for certain training
Consistency of content content
Consistency of delivery Trainee anxiety with using
Unlimited geographic technology
accessibility Difficult to quickly update
Immediate feedback
Lack of agreement on
Built-in guidance system effectiveness
Appeals to multiple senses
Can test and certify mastery
Privacy
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8 - 13
Computer-Based Training
Computer-based training (CBT) is an interactive
training experience in which:
the computer provides the learning stimulus,
the trainee must respond, and
the computer analyzes the responses and provides
feedback to the trainee
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8 - 14
Intelligent Tutoring Systems
Intelligent tutoring systems (ITS) - instructional
systems using artificial intelligence
There are three types of ITS:
tutoring
coaching
empowering environments
Tutoring is a structured attempt to increase
trainee understanding of a content domain
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8 - 15
Distance Learning
Distance learning is used by geographically
dispersed companies to provide information about
new products, policies, procedures, and skills
training and expert lectures to field locations
Features two-way communications between
people
Involves two types of technology:
teleconferencing
individualized, personal-computer-based training
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 8 - 16
