Consumer Protection Councils
Group 5
What are consumer protection councils
What are their objectives
Learning
Objectives How these councils are established
How these councils work
Section 4 : How the Central Consumer Protection Council shall be
established
Section 5 : Describes the procedure for the meetings of the Central
Council
Section 6 : Enumerates the objects of the Central and the State
Councils
Sections of Section 7 : Tells how the state Council shall be established and
the how the meetings should be organized
Consumer Section 8 : Tells that the objectives of the State Councils are same
as those of the Central Council
Protection
Act, 1986 Section 8A and Section 8B : Establishment and the objects of
District Council
One basic thought ‘Consumer need
to be Protected’
Objects of
the Councils Another thought is ‘How he/she
can be protected?’
The Act has provided for constitution of
Consumer Councils:
District Forums
Work
Towards This
Protection
State Commissions
National Commission
Rights of Consumers which needed to be
Protected by the Councils
1 2 3 4 5 6
Right to Right to Right to Right to Right to Right to
Safety Information choose Represent Redressal Education
Composition
Meetings of the
Central Vacancy
Central Council
Council
Term
Members of the councils are selected from
various areas of consumer interest.
Leading members of state-wide
Central Council organisations representing segments of the
consumer public.
: Composition
The Consumer Protection Act has
authorised the Central Government to make
rules as to the composition of the Central
Council.
Any member may, by writing under his hand to the Chairman
of the Central Council, resign from the Council.
The vacancies so caused or otherwise, shall be filled from the
Central same category by the Central Government
Council :
Vacancy
Such person shall hold office so long as the member whose
place he fills would have been entitled to hold office, if the
vacancy had not occurred.
Central Council : Term
The term of the council is three years.
At least one meeting every year
It may meet as and when necessary
Rules Time and place decided by the Chairman
Regarding
Meetings of Informed to every member 10 days in prior
the Central
Council Shall contain statement of business to be transacted thereat
In the absence of Chairman, the Vice- Chairman shall preside over the meeting
The resolution passed by the Central Council are recommendatory in nature
01 02
The Power to Establish State After the Amendment Act 2002,
Councils is with the States. the establishment of the State
Councils has become a necessary
requirement under the Act.
State Consumer Protection Councils
State Consumer Protection Councils
Composition Meetings
Chairman Minister in charge of At least meet twice a year.
consumer affairs in the State The council may meet at such tie
Government. and place as the Chairman may
Other official or non-official think fit.
members representing such Procedure in regard to the
interest may be prescribed by transaction of its business is
State Government. prescribed by the State
Same such number not more than Government.
10 nominated by the Central
Government.
This will provide a forum for promoting and
protecting the rights of consumers at grass
root level.
District
Consumer It is obligatory on the part of State
Protection Government to establish for every district, by
notification, a council to be known as the
Councils District Consumer Protection Council.
Consist of Collector of the district, who
shall be the Chairman
Composition of
District
Consumer Such number of other official and non-
Protection official members representing such
Councils interests as may be prescribed by the State
Government
Consumer Forums
District Consumer Disputes
Redressal Forum (District Forum)
State Consumer Disputes Redressal
Three Levels Commission
of Consumer
Courts
National Consumer Disputes
Redressal Commission
Composition
Disqualification for appointment
Appointing authority
Constitution
Term of office
of Forums
Vacancy
Terms and conditions of service
