Effective
Communication
Skills
Presented By:
Engr. Domobiyo Theophilus –
MNSE,MNITAD
Effective Communication
Skills
What has changed communication for
us?
• Perceptions
• Electronics
• Information overload
• STRESS
• Workplace conflict
• Change not communicated
Effective Communication Skills
The Basic Principles
[Link] on the situation, issue, or behavior, not on the person.
[Link] the self-confidence and self-esteem of others.
[Link] constructive relationships with your employees,
peers, and managers.
[Link] initiative to make things better.
[Link] by example.
Effective Communication Skills
There are primarily four sources of workplace communication:
Effective Communication Skills
Spoken- fastest and
easiest to use but
requires that you
listen well and
sometimes take
notes.
Effective Communication Skills
Things to think about when using spoken communication
in the workplace:
What is it that you need to know?
Who would be the best source for the information?
How should you ask the questions to get the
information you need?
Effective Communication
Skills
Five Keys to Spoken Communication
•State the purpose and main point of your
message
•Present points to aid understanding
•Check for understanding and reactions
•Handle reactions to what you’ve presented
•Summarize your main point.
Effective Communication Skills
Written- typically a great source of information that clarifies
purpose. The obvious drawback is that often takes more time
to look something up than to ask someone.
Examples of written materials in the workplace:
•Agenda and Memos
•Books
•policy manuals
•Reports
•SOP’s
Effective Communication Skills
Electronic-can be defined as, the
communication which uses electronic
media to transmit the information or
message using computers, e-mail,
telephone, video calling, FAX machine, etc.
This type of communication can be
developed by sharing data like images,
graphics, sound, pictures, maps, software,
and many things.
Workplace Personalities
• The Know-It-Alls
• The Passives
• The Dictators
• The Gripers
• The "Yes" People
• The "No" People
Workplace Personalities
• Educational diversity: skills, abilities, knowledge,
experience (life and work), learning approach.
• Dispositional diversity: motivation, aspiration,
expectation, attitude, maturity, interests, gender,
sexuality.
• Circumstantial diversity: age, employment,
disability, geographical location, IT access,
transport access, financial means, marital status.
• Cultural diversity: language, values, religion,
country of origin/ residence, ethnicity, social
background.
What is Emotional intelligence
It is the ability to recognize your emotions, understand what
they're telling you, and realize how your emotions affect
people around you.
Characteristics of Emotional
Intelligence
Remember the “Don'ts”
• Shut down
• Judge
• Issue an ultimatum
• Make assumptions
• Make snap decisions
• Question integrity or credibility
• Review old history
• Buy in to the emotions
What Have We Learned and
Why is it Important?
TIME
MANAGEMENT
INTRODUCTION: WHAT IS TIME
MANAGEMENT?
1. The ability to use one's time
effectively or productively,
especially at work.
2. Is the process of organizing and
planning how to divide your time
between specific activities.
3. Is the ability to use your time
productively and efficiently.
TIME MANAGEMENT
To achieve result in your activities it is important to manage
your time effectively by;
• Analyzing your time
• Keeping focus
• Setting goals
• Scheduling your time
DETECTING DIFFICULTIES IN MANAGING YOUR TIME
Discuss some of the difficulties you face when trying to manage your time.
DIAGNOSE YOUR
DIFFICULTIES
In order to manage your time more effectively it is important to
analyse where you are wasting time. To do this we can utilise the
R-A-C method
WHAT IS PROCRASTINATION?
Procrastination’ means putting off a task you should be
doing for another time.
WHY DO WE PROCRASTINATE?
• A task may be too unpleasant to face, or too difficult, or very
tedious, or boring, or there simply may be so many other more
interesting things to pull your attention away that you struggle
to keep on track.
• This is certainly an issue in the digital age, when we all have
smartphones in our pocket and a world of distractions at our
fingertips.
• A way of coping with challenging emotions and negative
moods induced by certain tasks — boredom, anxiety,
insecurity, frustration, resentment, self-doubt and beyond.
STRATEGIES TO PREVENT
PROCRASTINATION
There are many strategies to prevent procrastination. Here is a list
of effective methods
•Take action.
•The Salami Technique
•Work on related tasks.
•Do the hardest bits first.
•Set goals.
•Make commitments.
•Reward yourself for achievement.
PLANNING YOUR TIME
In order to use your time
effectively, it is
necessary to plan it out.
By knowing what you
have on in each week,
you can plan around
your commitments to
make space for other
work.
PREPARE YEAR TIMETABLE
The first step is to know what you have on for the year.
This will help you plan what pieces of work to
concentrate on at different periods of the year.
For instance, if you have an upcoming promotion exam
within the year, you will have to plan your reading time
so that, it does not affect your job and your activities.
You must design your reading timetable if you want to
succeed.
GOAL SETTING
This refers to deciding
what you want to
accomplish and
devising a plan to
achieve those desired
results. There are
three types of goals-
process, performance,
and outcome goals.
TO-DO LIST
• A great way to plan out your SMART goals is to create a
To-Do list.
• A To-Do list is a very simple device – you just list all the
things you must do on a given day or perhaps week.
• The key to creating an effective to-do list is that each item
on your list will be very specific – just like a SMART goal.
TO-DO LIST EXCERCISE
Take some time now to create a To-Do list using SMART goals
for maybe what you must do tomorrow or even over the course
of the next week.
Any Question ?
Thank you for
your time.
