Innovative EC Systems:
From E-Government and E-Learning to
Consumer-to-Consumer E-Commerce
• e-government
E-commerce model in which a government entity
buys or provides goods, services, or information
to businesses or individual citizens
• e-democracy (cyberdemocracy, digital
democracy)
The use of EC and electronic communications
technologies, such as the Internet, in enhancing
democratic processes within a democratic
country
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• government-to-citizens (G2C)
E-government category that includes all the
interactions between a government and its
citizens
– Electronic Voting
– Electronic Benefits Transfer
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• government-to-business (G2B)
E-government category that includes
interactions between governments and
businesses (government selling to businesses
and providing them with services and
businesses selling products and services to
government)
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• GOVERNMENT-TO-BUSINESS
– Government E-Procurement
– Group Purchasing
– Forward E-Auctions
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• government-to-government (G2G)
E-government category that includes activities
within government units and those between
governments
• government-to-employees (G2E)
E-government category that includes activities
and services between government units and
their employees
– Internal Efficiency and Effectiveness (IEE)
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• THE TRANSFORMATION TO E-GOVERNMENT
– Stage 1: Information publishing/dissemination
– Stage 2: “Official” two-way transactions with one
department at a time
– Stage 3: Multipurpose portals
– Stage 4: Portal personalization
– Stage 5: Clustering of common services
– Stage 6: Full integration and enterprise transformation
– Stage 7:Transition to social computing
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• E-GOVERNMENT AND SOCIAL NETWORKING
– Governments are using Web 2.0 tools mainly for
collaboration, dissemination of information, e-
learning, online forums, and citizen engagement
– Politicians are using social networking extensively
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• IMPLEMENTATION ISSUES OF
E-GOVERNMENT
– Transformation speed
– G2B implementation
– Security and privacy issues
– Business aspects
• Citizen Adoption of E-Government
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• mobile government (m-government)
The wireless implementation of e-government
mostly to citizens but also to business
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• e-learning
The online delivery of information for
purposes of education, training, or knowledge
management
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• BENEFITS AND DRAWBACKS OF E-LEARNING
– Benefits of E-Learning
• Time reduction
• Large volume and diversity
• Cost reduction
• Higher content retention
• Flexibility
• Updated and consistent material
• Fear-free environment
– E-Learning Management
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– Drawbacks and Challenges of E-Learning
• Need for instructor retraining
• Equipment needs and support services
• Lack of face-to-face interaction and campus life
• Assessment
• Maintenance and updating
• Protection of intellectual property
• Computer literacy
• Student retention
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• E-LEARNING FAILURES ATTRIBUTED TO
– Believing that e-learning is always a cheaper learning or
training alternative
– Overestimating what e-learning can accomplish
– Overlooking the shortcomings of self-study
– Failing to look beyond the course paradigms
– Viewing content as a commodity
– Ignoring technology tools for e-learning or fixating too
much on technology as a solution
– Assuming that learned knowledge will be applied
– Believing that because e-learning has been implemented,
employees and students will use it
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• distance learning
Formal education that takes place off campus,
usually, but not always, through online
resources
• virtual university
An online university from which students take
classes from home or other offsite locations,
usually via the Internet
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• ONLINE CORPORATE TRAINING
• IMPLEMENTING E-LEARNING AND E-
TRAINING
• edutainment
The combination of education and
entertainment, often through games
• SOCIAL NETWORKS AND E-LEARNING
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• online publishing
The electronic delivery of newspapers,
magazines, books, news, music, videos, and
other digitizable information over the Internet
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• CONTENT PROVIDERS, PUBLISHERS, AND
DISTRIBUTORS
– Content Providers and Distribution Methods
• Those who provide and distribute content online
– Publishing of Music, Videos, Games, and
Entertainment
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– Webcasting
A free Internet news service that broadcasts
personalized news and information, including
seminars, in categories selected by the user
– Webinars
Seminars on the Web (Web-based seminars)
– podcast
A media file that is distributed over the Internet using
syndication feeds for playback on mobile devices and
personal computers. As with the term radio, it can
mean both the content and the method of syndication
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• e-book
A book in digital form that can be read on a computer screen
or on a special device
– E-books can be delivered and read via:
• Web access
• Web download
• A general-purpose reader
• A Web server
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– Devices for Reading E-books
• Kindle2 from Amazon
• Sony Prs-200
– Advantages and Limitations of E-Books
– E-book Issues
– Digital Libraries
• PRINT-ON-DEMAND
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• knowledge management (KM)
The process of capturing or creating
knowledge, storing it, updating it constantly,
disseminating it, and using it whenever
necessary
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• KM TYPES AND ACTIVITIES
– Create knowledge
– Capture knowledge
– Refine knowledge
– Store knowledge
– Manage knowledge
– Disseminate knowledge
• Knowledge Sharing
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• HOW IS KNOWLEDGE MANAGEMENT
RELATED TO E-COMMERCE?
– Strategic planning in traditional organizations
needs considerable amounts of knowledge
– Organizations can learn about their customers and
generate useful knowledge for planning and
decision making
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– KM and Social Networks
• Knowledge creation
• Knowledge sharing
• knowledge portal
A single point of access software system
intended to provide timely access to
information and to support communities of
knowledge workers
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• ONLINE ADVICE AND CONSULTING
– Medical advice
– Management consulting
– Legal advice
– Gurus and answers to questions
– Financial advice
– Social networks
– Other advisory services
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• EMPLOYEE KNOWLEDGE NETWORKS AND
EXPERT LOCATION SYSTEMS
• Finding Experts Electronically
– expert location systems
Interactive computerized systems that help employees
find and connect with colleagues who have expertise
required for specific problems—whether they are
across the country or across the room—in order to
solve specific, critical business problems in seconds
– Seeking Expertise in Social Networks
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