11
Dealing with Competition
Chapter Questions
How do marketers identify primary competitors?
How should we analyze competitors’ strategies,
objectives, strengths and weaknesses?
How can market leaders expand the total market and
defend market share?
How should market challengers attack market leaders?
How can market followers or nichers compete
effectively?
2
Five Forces Determining Segment
Structural Attractiveness
3
Identifying Competitors
Competitor Myopia
4
Industry Concept of Competition
Number of sellers and degree of differentiation
Entry, mobility, and exit barriers
Cost structure
Degree of vertical integration
Degree of globalization
5
Number of sellers and degree of
differentiation
Pure
Pure Monopoly
Monopoly
Oligopoly
Oligopoly
Monopolistic
Monopolistic Competition
Competition
Pure
Pure Competition
Competition
6
• Market Concept of Competition
Competitor Map
7
Analyzing Competitors
Strategies
Objectives
Strengths and Weaknesses
8
Customer Ratings of Competitors on Key
Success Factors
Customer Product Product Technical Selling
Awareness Quality Availability Assistance Staff
Competitor A E E P P G
Competitor B G G E G E
Competitor C F P G F F
Note : E - Excellent; G - Good; F – Fair; P - Poor
9
Considering Variables in Analyzing Competitors
Share of market
Share of mind
Share of heart
10
Market Share, Mind Share, and Heart Share
11
Selecting Competitors
Strong versus Weak
Close versus Distant
Good versus Bad
12
Hypothetical Market Structure
10% 20% 30% 40%
Market Market Market Market
Nichers Follower Challenger Leader
13
Expanding the Total Market by
Market Leader
New customers
More usage
14
Six Types of Defense Strategies
15
Other Competitive Strategies
Market
Challengers
Market Market
Followers Nichers
16
Market Challenger Strategies
Define the strategic objective and opponents
Choose a general attack strategy
Choose a specific attack strategy
17
General Attack Strategies
Frontal Attack Flank Attack
Encirclement
Bypass Attack
Attack
Guerrilla Warfare
18
Specific Attack Strategies
Price discounts Product innovation
Lower-priced goods Improved services
Value-priced goods Distribution innovation
Prestige goods Manufacturing-cost
Product proliferation reduction
Intensive advertising
promotion
19
Market Follower Strategies
Counterfeiter
Cloner
Imitator
Adapter
20