OPEL TELECOM INC
An ISO 9001-2008 Certified Company standing tall and strong in the market
for the last 15 years involved in designing, developing and manufacturing of
Telecom and Security systems and solutions, range of system support and
application software.
Our software Products include
MAP – Management Application Program.
TNA – Time and Attendance program.
CRMP – Customer Relation Management Program.
ESP – Employee’s Salary Program.
ESMS – Bulk SMS program.
Note: We also undertake custom made software’s.
CRM : CUSTOMER RELATIONSHIP
MANAGEMENT
CRM-Express is a fully Server based multi-user
Customer Relationship Management program
for individuals and small to medium businesses.
It is a complete solution for managing your
time, contacts and communications with your
contacts.
It is fully network ready and allows any number
of individuals to work on any number of
options simultaneously.
CRM: FEATURES AT A
GLANCE
Address Book
For management of contacts and information related to contacts in groupwise manner
Calendar
For management of time and appointments.
Tasks
For Management of tasks .We can view various task, Tele Calls, Sent mails related to contacts
by Period, date along with Complete History.We can see the task Detail, Company Name,
Time Stamp, Persons name etc.
Email client
For Management of emails and allocation of emails to contacts also includes MASS mailing
through Outlook Express
WEB SMS /GSM SMS
For Management of SMS to contacts also includes MASS SMSs
Meeting Planner
For scheduling meetings across the world
ALL THESE BACKEDUP BY A SMART REPORTING TOOL
CRM - EXPRESS
CRM
System Address Book My Schedulers
Settings Add/Edit/Delete
Calendar View
Mr/Mrs Contacts
Department Make a Call Day View TimeScale
Division Send Mail
Designation Bulk Mail Calendar Settings
Contact Groups Add/Show
Tasks
Addition of new contacts, edit, delete & view by person or company name. By
selecting a contact you can make a call, send mail or sms & add task.
You can also manage other information
related to the contact like
In Operation Tab in contacts, we can
manage(Add/Edit/Delete) all the contact details.
While calling a contact you can view the
history of last discussions with the contact
You can also send mails to the selected
contact
For Management of emails and allocation of emails to contacts also
includes MASS mailing through Outlook Express
Bulk mailing : Helps you send a particular mailer to a group of
contacts with no BCC list shown. So each receiver will get a
personalized mail hiding the other recipients.
Add a Task or Note.
We can view various task, Tele Calls, Sent mails related
to contacts by Period, date along with Complete
History.
VIEW THE TASKS OR NOTES WITH THE SMART
DRAG TOOL
We can see the task Detail, Company Name, Time Stamp, Persons name etc.
MY SCHEDULER
FOR MANAGEMENT OF TIME AND APPOINTMENTS.
It shows the Events & Appointments by Day , week and Month.
Add the details of events & appointments contact wise.
IN CALENDAR SETTINGS, WE HAVE ‘OPTIONS’ TO VIEW THE
CALENDAR IN DAY/WEEK/MONTH FORMAT
In Adv. Options, we have the advanced controls to manage the Calendar.
Here we have the standard event editing options & Scrolling Possibilities
Reporting Tool : A drag type of reporting table format enables you to get reports header wise. Just
drag any column header and you get a report as per that header
We can see the events by the header name also.
Just drag the header name to group that column.
In Below screenshot, we drag the TaskDate header to view the events according to it.
DRAG TOOL, we drag the TaskType header to view the events according to it.
IN BELOW SCREENSHOT, WE DRAG THE TIMESTAMP
HEADER TO VIEW THE EVENTS ACCORDING TO IT.
REPORTS CAN BE PRINTED OR EXPORTED
HEADERWISE & LOG-IN NAME WISE
OPEL TELECOM INC
E23/24, VERTEX PLAZA,
MARKETYARD,
PUNE- 411037
Ph : 020-24264461 /5233.
www.opeltelecom.com
[email protected]
