Jack Welsh
25 points of
Management by Leadership
Trust: The Foundation of Leadership
Trust
A positive expectation that
another will not—through
words, actions, or
decisions—act
opportunistically.
Trust is a history-
dependent process
(familiarity) based on
relevant but limited
samples of experience
(risk).
E X H I B I T 12–1
E X H I B I T 12–1
© 2005 Prentice Hall Inc. All rights
12–2
reserved.
12–3
http://www.1000ventures.com/ebooks/bec_mc_25lessons_welch.html
12–4