Developing Management Skills
Developing Self-Awareness
Craig W. Fontaine, Ph.D.
Northeastern University
College of Business Administration
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Learning Objectives
• Understand your sensitivity line
• Clarify personal values and moral
maturity level
• Apply your personal learning style
• Discover your orientation toward
change
• Identify your interpersonal style
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Keys to Self- Awareness
“Know Thyself”
Carved on the Oracle at Delphi
“He that would govern others must
first master himself”
Messinger
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Hierarchy of Personal Life-
Management Skills
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The Enigma of
Self-Awareness
• Seeking self knowledge is a
prerequisite for personal
growth.
• However, we avoid seeking
information about ourselves
because it may make us feel
inferior.
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The Sensitivity Line
The point at which individuals
become defensive when
encountering information about
themselves that is inconsistent with
their self-concept.
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Crossing the
Sensitivity Line
• When information is verifiable,
predictable and controllable.
• When we self-disclose so
others can provide insights
into your behavior.
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Appreciating Individual
Differences
Differences Distinctions
• We observe • We create distinctions
differences • Create social barriers
• Eliminates social
barriers
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Five Areas of
Self Awareness
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Emotional Intelligence
• Difficult to measure and define.
• Considered to be an important
measure of managerial success.
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Components of
Emotional Intelligence
• The ability to diagnose and
recognize your own emotions.
• The ability to control your own
emotions.
• The ability to recognize and
diagnose the emotions of others.
• The ability to respond
appropriately to emotional cues.
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Values
• Foundation for attitudes and
personal preferences
• Basis for important life decisions
• Help to define morality and ethics
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Trompenaars Cultural
Value Dimensions
• Universalism vs. Particularism
• Individualism vs. Collectivism
• Affective vs. Neutral
• Specific vs. Diffuse
• Achievement vs. Ascription
• Past and Present vs. Future
• Internal vs. External
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Personal Values
• Instrumental Values: desirable
standards of conduct for attaining
an end
• Terminal Values: desirable ends or
goals for the individual
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Values that
Managers Desire
• Sense of
Accomplishment
• Self-Respect
• A Comfortable
Life
• Independence
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Kohlberg’s Stages of
Moral Development
A. Preconventional
(Self Centered)
A. Conventional
(Conformity)
B. Postconventional
(Principled)
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Recent Examples of
Unethical Decision Making
• Enron
• Martha Stewart
• Ford Motor
Company
• Firestone
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Ethical Decision Making
And Values
• Most managers feel they are under
pressure to compromise standards
to meet company goals*
• Conflict between maximizing
economic and social performance
* Study by American Management Association.
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Standards for Making
Ethical Decision
• Front Page Test
• Golden Rule Test
• Dignity and Liberty Test
• Equal Treatment Test
• Personal Gain Test
• Congruence Test
• Procedural Justice Test
• Cost-Benefit Test
• Good Night’s Sleep Test
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Learning Styles
An individual’s inclination to
perceive, interpret and respond to
information in a certain way
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Kolb’s Model of Learning Styles
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Scoring Plot for the LSI
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The Learning Cycle
• Developed from Kolb’s four
dimensions
• When the four-step process is
followed, learning is improved
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The Learning Cycle Model
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Attitudes Toward Change
Graduates of management schools
today will face an environment unlike
any person has ever experienced
before
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Change Orientation
Tolerance of Ambiguity: The extent
to which individuals have difficulty
coping with unclear situations.
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Change Orientation
(cont’d)
Locus of Control: The attitude people
develop regarding the extent to
which they control their own
destines.
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Locus of Control
Internal Locus of Control:
‘I was the cause of the success or
failure for the change.’
External Locus of Control:
‘Something else caused the
success or failure.’
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Internal Locus of Control
• Associated with successful
management in North America
• Are less alienated from work
environment
• More satisfied at work
• Experience less stress
• More position mobility
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External Locus of Control
• Most commonly found in managers
from Eastern cultures
• Tend to use coercive power more
than internal leaders
• Perform poorly in stressful
situations
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Core Self-Evaluation
Personality: The relatively enduring
traits that makes an individual
unique.
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Determinants of
Personality
• Some of our personality may be
attributed to biology and genetics
• However, people can make
changes to their personality if they
are determined
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Personality Traits
The Big Five Dimensions of
Personality
1. Extraversion
2. Agreeableness
3. Conscientiousness
4. Neuroticism
5. Openness
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Core Self-Evaluations
Core evaluations subconsciously
influence people’s appraisal of
themselves, the world, and others.
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Core Self-Evaluation
Four Components
1. Self-Esteem
2. Generalized Self-Efficacy
3. Neuroticism
4. Locus of Control
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The Effects of
Core Self-Evaluations
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