Presentation
on
Communication
Presented By
Group – “H”
• Punit (64)
• Viral (66)
• Komal (74)
• Rina (81)
• Zubin (82)
• Mihir (95)
What is Communication?
COMMUNICATION IS THE ART OF
TRANSMITTING INFORMATION, IDEAS AND
ATTITUDES FROM ONE PERSON TO ANOTHER.
COMMUNICATION IS THE PROCESS OF
MEANINGFUL INTERACTION AMONG HUMAN
BEINGS.
OBJECTIVE
OF
COMMUNICATION.
CONVEYING THE RIGHT
MESSAGE.
CO-ORDINATION OF
EFFOTRS.
GOOD INDUSTRIAL
RELATIONS.
DEVELOPMENT OF
MANAGERIAL SKILLS.
FACTS
RELATED
TO
COMMUNICATION
INTERPERSONAL
CONFLICTS.
70% OF WAKING HOURS .
WHILE INTERVIEW
Functions of Communication
1. Control member behavior.
2. Foster motivation for what is to be done.
3. Provide a release for emotional expression.
[Link] information needed to make
decisions.
The Communication Process Model
Communication Process
The steps between a source and a receiver that
result in the transference and understanding of
meaning.
Channel
The medium selected by the sender through
which the message travels to the receiver.
Types of Channels :
•Formal Channels
Are established by the
organization and transmit
messages that are related to
the professional activities of
members.
Informal Channels
Used to transmit
personal or social
messages in the
organization. These
informal channels are
spontaneous and
emerge as a response
to individual choices.
Direction of Communication
Downward communication:
communication flow from
higher level of group or
organization to a lower level
is downward communication.
Need of downward communication :
1) To assign goal
2) Provide job instruction
3) Inform employee about polices & procedure
4) Offer feedback about performance
Upward Communication :
communication flow from lower level of
group or organization to a higher level is upward
communication.
Need of upward communication :
1) To provide feedback to higher level
2) Inform about progress towards goal
3) Current problems
Lateral Communication :
Communication which takes place among the
members of the same workgroup or same level or
equivalent designation employee is called lateral
communication.
Need of lateral communication :
1) To formulate the strategies
2) To coordinate work
3) For solving the problem
Interpersonal Communication
Oral Communication
Advantages: Speed and feedback.
Disadvantage: Distortion of the message.
Written Communication :
Advantages:
Tangible and verifiable.
Disadvantages:
Time consuming and lacks feedback.
Nonverbal Communication
Advantages: Supports other
communications and provides
observable expression of
emotions
and feelings.
Disadvantage: Misperception of
body language or gestures can
influence
receiver’s interpretation of
message
For Example : Body Movement
Facial Expressions
Three Common Formal Small-Group
Networks
Chain Wheel All Channels
Small-Group Networks and
Effectiveness Criteria
TYPES OF NETWORKS
Criteria Chain Wheel All Channel
Speed Moderate Fast Fast
Accuracy High High Moderate
Emergence of a leader Moderate High None
Member satisfaction Moderate Low High
Grapevine
Grapevine Characteristics
Informal, not controlled by management.
Perceived by most employees as being more
believable and reliable than formal
communications.
Largely used to serve the self-interests of
those who use it.
Suggestions for Reducing the Negative
Consequences of Rumors
1. Announce timetables for making important decisions.
2. Explain decisions and behaviors that may appear
inconsistent or secretive.
3. Emphasize the downside, as well as the upside, of
current decisions and future plans.
4. Openly discuss worst-case possibilities—it is almost
never as anxiety-provoking as the unspoken fantasy.
Computer-Aided Communication
E-mail
Advantages:
Quickly written, sent, and
stored; low cost for distribution.
Disadvantages:
Information overload, lack of
emotional content, cold and
impersonal.
• Drawback & limitations of e-mail.
1. Misinterpreting the message.
2. communicating negative message
3. overuse of e-mail
4. e-mail emotions
5. privacy concerns
• Instant messaging
– Advantage: “real time” e-
mail transmitted straight
to the receiver’s desktop.
– Disadvantage: can be
intrusive and distracting.
• Networking Software :
It is a communication tool that
facilitates the flow of
information between users
and their friends, family
members, and professional
connections.
• Blogs :
Blogs is a web sites about a
single person or company that
are usually updated daily.
Computer-Aided Communication (cont’d)
Intranet
A private organization-wide information network.
Extranet
An information network connecting employees with
external suppliers, customers, and strategic partners.
Videoconferencing
An extension of an intranet or
extranet that permits face-to-
face virtual meetings via video
links.
Knowledge Management
• A process of organizing and
distributing an organization’s
collective wisdom so the right
information gets to the right
people at the right time.
Why KM is important?
Intellectual assets are as important as physical assets.
When individuals leave, their knowledge and
experience goes with them.
A KM system reduces redundancy and makes the
organization more efficient.
Choice of Communication Channel
Channel Richness
The amount of information that can be
transmitted during a communication episode.
Characteristics of Rich Channels
1. Handle multiple cues simultaneously.
2. Facilitate rapid feedback.
3. Are very personal in context.
Information Richness of Communication
Channels
Low channel richness High channel richness
Routine Nonroutine
Barriers to Effective Communication
Filtering
A sender’s manipulation of information so that it
will be seen more favorably by the receiver.
Selective Perception
People selectively interpret what they see on the
basis of their interests, background, experience, and
attitudes.
Information Overload
A condition in which information inflow
exceeds an individual’s processing capacity.
Emotions
How a receiver feels at the time a message is
received will influence how the message is
interpreted.
Language
Words have different meanings to
different people.
Communication Apprehension:
Undue tension and anxiety about oral communication,
written communication, or both.
Gender difference :
The different style of communication of man
and women become barrier of communication
“Politically Correct” Communication
• Certain words stereotype, intimidate, and insult
individuals.
• In an increasingly diverse workforce, we must be
sensitive to how words might offend others.
