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Pega Robotic Process Automation Benefits

Pega Robotic Process Automation allows organizations to automate high-volume work traditionally done by employees to free people up for higher value tasks. It can bridge legacy systems, close data integration gaps, and wrap legacy integrations without changing underlying technologies. Pega offers robotic desktop automation and process automation to distribute work across desktops, humans, and servers for scalability. Key benefits include optimizing customer service, integrating customer channels and data, enforcing compliance, and allowing 24/7 workflow processing.

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251 views1 page

Pega Robotic Process Automation Benefits

Pega Robotic Process Automation allows organizations to automate high-volume work traditionally done by employees to free people up for higher value tasks. It can bridge legacy systems, close data integration gaps, and wrap legacy integrations without changing underlying technologies. Pega offers robotic desktop automation and process automation to distribute work across desktops, humans, and servers for scalability. Key benefits include optimizing customer service, integrating customer channels and data, enforcing compliance, and allowing 24/7 workflow processing.

Uploaded by

sunilchopsey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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PEGA ROBOTICS

PROCESS AUTOMATION
Accelerate enterprise automation effort from tasks to processes

The high-volume work traditionally done by ROBOTIC PROCESS AUTOMATION & DESKTOP AUTOMATION
employees can now be automated eliminating the Key benefits customers experience with PEGA robotic automation
need for human intervention and freeing people to • Optimize customer service processes by simplifying the desktop • Provide flexibility to scale up or down as work is queued
perform higher value work. Pega Robotic Process • Orchestrate the customer journey by integrating customer channels, • Improve agility and speed to market to meet changing
Automation is non-invasive and equips business data, and enterprise applications business needs
organizations to bridge legacy systems, easily • Enforce regulatory and service-level agreement compliance • Enable 24x7 workflow processing.
close data integration gaps, and wrap legacy
system integrations without changes to underlying WORKFORCE INTELLIGENCE & ROBOTIC AUTOMATION
technology investments Unlike RPA-only solution providers, Pega offers end-to-end Robotics, CRM, and BPM for any digital enterprise, giving
Fast: An event driven approach to automation organizations the power to:
makes Pega RPA faster and more resilient. • Identify workflow inefficiencies: As a first step, businesses can quickly where APIs don't exist. Solutions can be deployed in
and more easily analyze their employee workflows to uncover weeks, quickly simplifying the employee experience,
Robust: The broadest and deepest out of the box
processes that are causing disruption in customer experience, such as which leads to a better customer experience.
support for enterprise applications, custom and
needless and error prone data rekeying across different apps. • Reduce repetitive tasks: Outside of customer service,
legacy systems, coupled with object-level
• Automate desktop processes: CSRs suffering from application overload many high-volume, low-complexity tasks traditionally
integration makes Pega RPA more robust, and
can now benefit from desktop applications operating in a single done by employees can now be automated without the
reliable.
seamless process—moving data between applications where need for human intervention.
Flexible: Robotic Desktop Automation (RDA) and
Robotic Process Automation (RPA) allows you to BENEFITS
distribute work across desktops, humans, and
servers so you can scale to meet business needs.
Enterprise: Pega RPA is fully unified with
Business Process Management (BPM) and Case
Self-optimizing, AI-powered Robotic automation Free, cloud-based, AI- Expanded bot library
Management to further drive operational efficiency marketing campaigns included in all new licenses powered app optimization accessible to all Pega clients

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