V.
Narayanan
Make a Budget with an aim to make money and not save
money and Live within thus prepared Budget
Have a well defined targets based on current level of
potency not on conventional standards
Make life simple and keeping things simple means better
organized; planned and focused
Profitability does not necessarily means big; hence aim at
being most profitable rather than being big
At the peak of success; look for things that can be done
better
Be humble – success is hardly ever all your own doing and
rarely irreversible
Hire and Team the people with a sense of humor and capability to turn a
tough situation to a lighter one
Quit Pretending. To be successful; be true to the maximum extent
possible
Hire for attitude and train for skills
If you had hired wrong person or right person at a wrong time; say good
bye to him or her; else there would be disruption in the operations
Treat all your team members like Family Members and never take your
family for granted
Do whatever it takes for there is very little traffic in the extra mile
Be your own and define your own standard of professionalism
Follow the principles of Equity as if you are fanatically religious about it
Think as if you are the owner of the enterprise
Be lean; make it difficult to hide poor
performance
Kill bureaucracy-
Ignite Ownership Spirit
Abolish unnecessary Meetings
Abolish Committees; multiple approvals; etc.,
Abolish or Minimize Paper Work
Simplify and Clarify the Communication Channels
Stop Analyzing; Start taking Actions – as if you
are on the battle field
Make rules, systems and procedures your
servants and not your masters
Anticipate the unexpected – Expect the worst and
prepare for the best
Be flexible but don’t break
Deal with your people and not positions/titles
Owner is the one who is focused on the results
regardless of who is watching
Owner is the one who believes that he can make a
difference in everything he does
Owner will put his trust in others; he tells his men
that he trusts them and make them to act
accordingly
Owner will show his men what he think they are
worth
Owner would negotiate with an abundance
mentality
Owner is the one who would make his
organizational and personal mission, vision,
values clear and then hold the reins loosely
Owner is the one who does what his men expects
and make his men to do what he wants
Take on a Childlike Curiosity. Learn from every one
Develop Genuine Interest in the knowledge of others; ask
to learn, listen to learn and watch to learn
Train yourself to look beyond the horizon
Put yourself in Others’ shoes quite often
Plan and organize based on others’ expectation
Make information more interesting and meaningful;
relevant and show your team what is in it for them
Give people more responsibility to develop their strengths
and grow
Blaze new trails; don’t rest on others’ laurels
Ask yourself how you can do it before you ask others
how it’s been done
Become a “Risk Doctor” help people recover from
mistakes by accepting and encouraging
Stand behind your commitments
Learn from mistakes
Play to win and not to “not to lose”
Make life and work an adventure
Equip people to make decisions – Clearly define
their deliverables and explain the organization’s
culture
Values and Principles are to be made clear in every
system; procedure; etc.,
Measure and Reward people who protect culture
Do --- Just Do it
How you spend your time and money? Does it reflect
your values and principles
Make your people your artwork – memorialize and
display your fondest memories with your people
Make the vision your boss
Be sincere with your people
Building Culture is not an over-night job; it is not
accidental; make it purposeful and meaningful
Do what you value; speak what you do; walk your
talk
Be a story teller for your company and your family
by creating history
One who works hard can alone be truly happy. Don’t hide that happiness
– celebrate
Celebrations create memories; acknowledge what is important and
recognizes the values
Celebrations is the opportunity to bring the people together and tighter
Celebrate/appreciate from heart and not as a matter of customs
Identify and reward people who have done their best openly and whole
heartedly
Note un-spirited appreciations means insulting the person. You would
appreciate a person when he has done more than what you have
expected. Hence when you appreciate you need to legitimately change
your opinion on him and else you are insulting not appreciating
Celebrate as you do at home.
Lighten up
Work in play clothes if possible. Never be rigid
and serious
Be first to find humor in tense moments
Make it your daily mandate to make at least one
of your team members to laugh and laugh at
yourself
Be a friend and not boss
Love your work and people
Show and demonstrate your love and genuine
interest
Know you can love and disapprove at the same
time
Never be afraid of other man – love is fearless
Be gracious – Polish your politeness
Forgive and Forget
Genuinely show your gratitude to your people for
their support at the time of success
Genuinely support your people at the time of
failures by acknowledging their good intentions
Give more than money – your love and time
Love not to get but to give; you will get more
than what you expect
Be first to give
Market to employees not just to your customers
Promote culture along with your product
Look for unusual ways to tell your story
Collaborate with others in creating your story
Use your story as a way to build spirit, service and
performance
Have everyone play a part in keeping your
company’s advertising and marketing promises
Find ways to tell your own story; use it further your
personal and professional success.
Defend your people. The customers may not be
right all the time
Make service a way of life
Give people the flexibility to transcend rules and
regulations to better serve the customers
Good Enough is never good enough
Every one is most valuable; inform your people.
Give more than what is expected
It is collaborative effort to achieve any success and so to retain it
