ORGANIZATIONAL

CULTURE AND
ETHICS
OPENING CASE: BIRKS & MAYORS INC.

 Implemented measures to
comply with Kimberley Process
Certification Scheme
 Sources diamonds only from
cutters who declare that the
diamonds have been obtained in
compliance with the Kimberley
Process
 Birks has gone above and beyond
this process
 Birks created a line of jewelry
with diamonds from Botswana,
where they are cut and polished
 Directly gives back to people of
Botswana
PURPOSE OF THIS CHAPTER

 Explores ideas about organizational

culture and ethical values, and how
these are influenced by organizations
1. Nature of organizational culture
2. How culture reinforces strategy and
structural design
3. Ethical values and social values
4. How leaders shape culture and
ethical values
5. Cultural and ethical issues in a global
environment
ORGANIZATIONAL CULTURE

 Every organization has a set of

values that characterize how
people behave and how the
organization carries out everyday
business
 Culture can have a positive or
negative effect on a company
 Social capital – quality of
interactions among people,
whether they share a common
perspective; relates to both
organizational culture and ethics
WHAT IS CULTURE?
 Set of values, norms,
guiding beliefs, and
understanding that is
shared by members of an
organization and is
taught to new
members…represents
the unwritten, feeling
part of an organization…
 The Learning Culture
Iceberg – represents two
levels of culture
EMERGENCE AND PURPOSE OF CULTURE
 Provides members with a sense of
organizational identity
 Generates a commitment to beliefs
and values that are larger than
themselves
 Generally begins with a founder or
early leader who articulates and
implements particular ideas and
values as a vision, philosophy, or
business strategy
 Guides employee decision making
in the absence of written rules or
policies
TWO CRITICAL FUNCTIONS OF CULTURE
 To integrate members so that they know how to
relate to one another
 To help the organization adapt to the external
environment
 Internal integration – members develop a
collective identity and know how to work together
effectively; guides daily working relationships
 External integration – how the organization meets
goals and deals with outsiders; help guide daily
activity to meet goals
INTERPRETING CULTURE

 Rites and Ceremonies

Type of Rite Example Social Consequences

Passage Induction and basic Facilitate transition of persons into social roles and
training, Canadian statuses that are new for them
military
Enhancement Annual awards night Enhance social identities and increase status of
employees
Renewal Organization Refurbish social structures and improve
development activities organization functioning
Integration Office holiday party Encourage and revive common feelings that bind
members together and commit them to the
organization
 Stories
 Narratives based on true
events that are frequently
shared among employees and
told to new employees to
inform them about an
organization; involves heroes,
legends and myths
 Symbols
 Ceremonies, stories, slogans,
and rites are all symbols; they
symbolize the deeper value of
an organization
 Language
 Companies use a specific
saying, slogan, metaphor, or
other form or language to
convey special meaning to
employees
ORGANIZATIONAL DESIGN AND CULTURE
 Adaptability Culture
 Strategic focus on the external environment through flexibility and
change to meet customer needs
 Mission Culture
 Suited for organizations concerned with serving specific customers in
the external environment, but without the need for rapid change
 Clan Culture
 Primary focus is on the involvement and participation of the
organization’s members and on rapidly changing expectations from the
external environment
 Bureaucratic Culture
 Has an internal focus and a consistency orientation for a stable
environment; supports a methodological approach to doing business
 NEEDS OF THE ENVIRONMENT

Flexibility Stability
STRATEGIC FOCUS

External Adaptability Culture Mission Culture

Internal Clan Culture Bureaucratic Culture

A CULTURE OF DISCIPLINE
 Level 5 leadership
 Leaders who have a complete lack of ego, coupled with a strong
will and ambition for organizational success
 The right values
 Leaders build a culture based on values of individual freedom
and responsibility, but within a framework of organizational
purpose, goals, and systems
 The right people in the right jobs
 Self-disciplined employees who embody values that fit the
culture
 Knowing where to go
 Base their success on a deep understanding of 3 ideas: what
they can be best in the world at, what are they deeply passionate
about, what makes economic sense for the organization
CULTURE STRENGTH AND ORGANIZATIONAL
SUBCULTURES

 Culture strength
 Degree of agreement among
members of an organization
about the importance of
specific values.
 Subculture – developed to
reflect the common problems,
goals, experiences, that
members of a team,
department, or other unit,
share.
ORGANIZATIONAL CULTURE, LEARNING, AND
PERFORMANCE
 A strong organizational culture is one that
encourages adaptation and changes in
organizational performance
 Strong positive relationship between culture and
performance; companies that intentionally managed
cultural values outperformed similar companies that
did not
 However, strong cultures that do not encourage
adaptation can hurt the organization
 Culture becomes set and fails to adapt as the
environment changes
STRONG, ADAPTIVE CULTURES

 Often incorporate the

following values:
 The whole is more
important than the
parts, and boundaries
between parts are
minimized.
 Equality and trust are
primary values.
 The culture encourages
risk taking, change,
and improvement.
ADAPTIVE VS. MALADAPTIVE CULTURES
Adaptive Cultures Maladaptive Cultures
Managers care deeply about Managers care about
customers, stockholders, and themselves and their
employees. They value immediate work group, and
Core Values processes that can create value orderly and risk-
useful change. reducing processes. They
value short-term gains.

Managers pay attention to Managers tend to be

their stakeholders and initiate somewhat isolated, political,
change to serve their and bureaucratic. They tend
interests. They create an to resist change and when
organizational climate that is they must change, they tend
Common Behaviours
supportive of employee to push ideas down the
participation, development, hierarchy and resist employee
and creativity. creativity.
ETHICAL VALUES AND SOCIAL RESPONSIBILITY

• Ethical issues:
• Accounting
scandals,
personal use of
company money,
insider trading,
etc.
• Ethics and economics
become reacquainted
SOURCES OF INDIVIDUAL ETHICAL PRINCIPLES

 Ethics:
 the code of moral principles
 values that governs the
behaviours of a person or group
with respect to what is right or
wrong?
 Factors affect individual’s ethical
stance:
 Peers, subordinates and
supervisors
 Organizational culture
SOURCES OF INDIVIDUAL ETHICAL PRINCIPLES

History

Society

Local
Environment

Individual
MANAGERIAL ETHICS AND SOCIAL
RESPONSIBILITY

 Rule of law:
 Codified principles and
regulations
 General accepted in society,
enforceable in courts
 Ethical standard:
 Apply to behaviours not
covered by law by moral
judgment.
 Widespread for unethical conduct
 Managerial ethics
 Principles guides
managers with respect to
which is right or wrong
 Social Responsibility
 Managers’ obligation to
contribute to
stakeholders’ welfare
and interest
 Ethical dilemma:
 Situations concerning
right and wrong in
which values are in
conflict
DOES IT PAY TO BE GOOD?

 Small positive relationship between ethical behaviors

and financial results
 Employees: long term success relies largely on social
capital
 Customers: prefer to companies with high
commitment to ethics
SOURCES OF ETHICAL VALUES IN
ORGANIZATIONS

 Ethics is both an individual and

an organizational matter
 Immediate forces
 Personal Ethics
 Organizational Culture

 Organizational System

 External Stakeholder
PERSONAL ETHICS

 Moral development
 Ethical framework
 Utilitarian theory:
generate greatest
benefits for most people
 Personal liberty:
ensure greatest individual
freedom
 Distributive justice:
promote equity, fairness
and impartiality
ORGANIZATIONAL CULTURE

 Business practices
 Reflect the values,
attitudes and
behaviour pattern
 Company should
make ethics an
integral part of
organizational culture
 Powerful impact on
individual ethics
ORGANIZATIONAL SYSTEMS

 Basic architecture of
the organization
 Policies and rules
 Code of ethics
 Rewards
 Consideration of
selection and
training
 Formal ethics
programs
EXTERNAL STAKEHOLDERS

 Important external stakeholders

 Government agencies:
 Laws and regulations
 Customers:
 Quality, safety, availability of good and services
 Special-interest groups:
 Environmentalism: sustainable development
HOW LEADERS SHAPE CULTURE AND ETHICS

 Signal and apply

values

 Culture consistent
with strategy and
the environment
 Strong culture that is adaptable and
encourages change
 Improves the performance of the
organization by motivating employee
 Forms a cohesive group built around
shared goals
 Everyone’s actions are aligned with the
strategic priorities of the organization
VALUES AND CULTURE

 The CEO and other top managers must be

committed to specific values and provide constant
leadership in tending and renewing the values.

 Values can be communicated in a number of ways -

speeches, company publications, policy statements,
ACTIONS SPEAK LOUDER THAN WORDS

 Organizational effectiveness improved if leaders

communicate important values to their employees
VALUES BASED LEADERSHIP

 “ Relationship between a
leader and followers that is
based on shared, strongly
internalized values that are
advocated and acted upon by
the leader.”
 Culture can be consciously
managed in order to shift
values and achieve high
performance and accomplish
goals
 Adaptability
 Care deeply about customers, employees and
shareholders
 Value process and people, especially customers and
create change when needed--even if risk involved
 Non-adaptable
 Care mainly about themselves, a work group tied to a
product or technology
 Value order and reduced risk more than leadership
initiatives
 Do not change strategies quickly or take advantage of
changes in business environment
EXAMPLES

 The Vancouver 2010 Olympic games

 Every statement or action
has an impact on culture
and values
 Executives often use
symbols, ceremonies,
speeches, and slogans that
match the values-
employees socialized
 “Do what you do so well
that they will want to see it
again and bring their
friends.”
- Walt Disney
  “Business is not about money”
 “It’s about relationships”

 “They are part of the team”

 “They are not owners; they are employees. And

that.. Value system is passed on.”
FORMAL STRUCTURE AND SYSTEMS

 Structure - Managers can assign responsibility for

ethical values to a specific position
 Ethics committee - cross-functional group of
executives who oversee company ethics
 Chief ethics officer - a high level company
executive who oversees all aspects of ethics
FORMAL STRUCTURE AND SYSTEMS
 Disclosure Mechanisms
- purpose to help and
protect whistle-blowers

 Whistle-blowing –
employee discloses
practice of an
organization that is
illegal, immoral, or
illegitimate
CODE OF ETHICS

 Code of Ethics - a formal statement of the

company’s values concerning ethics and social
responsibility
 Ethical values set standards as to what is good
or bad in behaviour and decision making
 Ethical decisions are influenced by
 Management’s personal background
 Organizational culture
 Organizational systems
TRAINING PROGRAMS
 To ensure that ethical issues are considered
in daily decision making, companies can
supplement a written code of ethics with
employee training programs.
ORGANIZATIONAL CULTURE AND ETHICS IN A
GLOBAL ENVIRONMENT
 “ The rest of the world
matters to a degree that it
never did in the past”.

 Employees from different

countries
 different attitudes and
beliefs
 difficult to establish a sense
of community and
cohesiveness based on
organizational culture
GLOBAL CULTURE

 Emphasis on multicultural
rather than national values
 Status on merit and not
nationality
 Open to ideas from other
cultures
 Sensitive to cultural
differences but not limited to
them
 ORGANIZATIONAL CULTURE AND ETHICS
IN A GLOBAL ENVIRONMENT

 Social audit, which

measures and reports
the ethical, social, and
environmental impact of
a company’s operations.
 Social Accountability
8000
THANK YOU