THE LODGING SEGMENT

LODGING PROPERTY
 an establishment that charges
fees for providing furnished
sleeping accommodations to
persons who are temporarily away
from home to who consider these
accommodations their temporary
homes. It may also provide food,
beverages, cleaning services, and
a range of other services normally
associated with travel commonly
sought by travelers
 made up of companies that provide
overnight accommodations to the
traveling public, often in
conjunction with food, beverages,
entertainment, recreation and
meeting facilities
 BASIC TERMINOLOGY

 Inn – a small, typically rural, lodging establishment that

may or may not serve food
 Hotel – a building, edifice or a premise, which is used for
the regular acceptation, accommodation or lodging of
travelers and tourists and the provision of services
incidental thereto for a fee.
 Motorist Hotels (Motels) – any structure with several
separate units, primarily located along the highway, with
individual or common parking space at which motorists may
obtain lodging, and in some instance, meals.
 Lodge – a lodging establishment associated with a
particular type of outdoor activity, such as ski, hunting, or
fishing lodge
 BASIC TERMINOLOGY

 Resorts – refer to lodging facilities usually located at

popular vacation locations which offer recreational
activities such as golf, tennis, casino gambling, etc.
 Transient/ Pension homes - are privately owned homes
where the owners rent individual bedrooms to visitors
 Bed and Breakfast or B&B’s – refers to guest houses that
offer overnight accommodation packages inclusive of
breakfast
 Tourist Inn – a lodging establishment catering to
transients, which does not meet the maximum
requirements of an economy hotel
 BASIC TERMINOLOGY

 Apartel – any lodging establishment containing several

independent and furnished or semi-furnished
apartments, regularly leased to tourists and travelers for
dwelling on a more or less long term basis and offering
basic services to its tenants, similar to hotels
 Condotel – privately owned apartments (studio -type, 1 –
3 BR) in high-rise buildings located mostly on
recreational areas, offering basic services to its tenants,
similar to hotels
 Nursing Home – a residential facility that provides
lodging and foodservice for people requiring nursing or
related care. Those residing in nursing homes tend to be
temporarily or permanently unwell, physically or mentally
 CLASSIFICATION OF LODGING
ESTABLISHMENTS

Basic Types:

A. Transient – caters to people while they are

temporarily away from home, whether for a day, a
week, or month, on business or for pleasure.
B. Residential – an apartment house with full hotel
services
- they are the official residences of the
guests rather than their “home away from
home”
- usually requires a lease from the guest
 CLASSIFICATION BY FUNCTION AND
PRIMARY MARKET

1. Convention Hotel – commercial properties that

have the capability of hosting conferences and
meetings. They have multiple meeting rooms and
often larges spaces where trade shows can be held.
Conventions are the primary source of business.
(ex. hotels along Roxas Blvd.)

2. Commercial hotel – generally located in center-city

for the convenience of business travelers.
 These establishments have business centers,
featuring office equipment for guests use, and full in-
room modem connections. (ex. hotels in Makati)
 CLASSIFICATION BY FUNCTION AND PRIMARY
MARKET

3. Resort hotel – commonly described as a lodging

establishment that attract pleasure travelers or vacation
seekers and offers recreational activities (ex. hotels in
Boracay, Fort Ilocandia, White Rock, etc.)

4. Casino hotel – gaming operations are incorporated in hotel

accommodations (ex. Hyatt, Heritage, Manila Pavilion,
hotels in Las Vegas and Macau)

5. Extended Stay – lodging facilities designed for guests who

need long-term accommodations usually includes kitchen
and sitting rooms in each unit (ex. Linden Suites, Discovery
Suites, Herald Suites, other standard hotels located in
Central Business Districts)
 CLASSIFICATION BY LOCATION

1. Center-city – usually located in large cities usually

along the business districts. They usually cater to
business travelers and are capable of hosting large
conferences

2. Suburban – lodging properties located in the

suburbs (outskirts of the metropolis) often near
tourist destinations and economic zones (ex. Taal
Vista, Microtel, El Cielito)

3. Resorts – usually seen in areas of great scenic

beauty or with outstanding recreational facilities
 CLASSIFICATION BY LOCATION

4. Airports – lodging facilities located near the airport to cater

to the flying public
- to accommodate business travelers making
connections during week-long trips
- flight maybe postponed or cancelled– feed them
and house them for overnight delays
- to catch a very early flight
- favorite location for area meetings - saves time
and money for transportation in going to and from
several locations
Classification by Size
a) Small hotels – 100
rooms and below

b) Medium hotels –
101 to 200 rooms

c) Medium-Large
hotels – 201 to
500 rooms

d) Large hotels – over

500 rooms
 GENERAL
CLASSIFICATION OF
HOTELS BASED ON
QUALITY:
 1. LUXURY:

 An exclusive, elegant
and expensive hotel,
often palatial,
offering the highest
standards of service,
accommodations and
facilities. Elegant and
luxurious public
rooms.
 A prestigious address.
Establishments in this
category are among
the world’s top hotels.
 2. DE LUXE:

 An outstanding
property offering
many of the same
features as luxury but
offers more
reasonable rates than
luxury properties.
Exhibits an
exceptionally high
degree of service;
striking luxurious
facilities with many
extra amenities
 3. FIRST CLASS:

 An average comfortable
hotel with standardized
rooms, amenities and
public areas.
 May have superior executive
level or wing. Usually
moderate in size, the
design often utilizes a
residential scale and
architecture, and many
of fer complimentary
breakfast and evening
cocktails in the lobby.
Geared towards the
individual business/ leisure
traveler.
 4. STANDARD / TOURIST CLASS:

 Primarily a budget
property with mostly
well-kept functional
accommodations,
some up to first-class
standards.
 Public rooms may be
limited or non -
existent. Often just a
place to sleep, but
may have some
charming features.
 May be of good value.
 5. ECONOMY/ BUDGET:

Good but modest

accommodation.
Functional,
emphasizing clean
and comfortable
rooms.
Economical rates.
MAIN SPACES OF A T YPICAL HOTEL
ACCORDING TO FUNCTIONS:
1. Public space
2. Concession space
3. Sub-rental space
4. F & B service area
5. Guest room space
6. General service
space
 MEAL PLANS:

American Plan (AP): Hotel accommodation where room,

breakfast, lunch and dinner are included in the room
rate. Meals are usually table d’hote.
table d’hote – a fixed price menu with limited choice
Modified American Plan (MAP): Room rate includes room
accommodation, breakfast and lunch or dinner.
It is also called demi-pension.
European Plan (EP): Hotel accommodation where no meal is
included in the price of the room.
Continental Plan (CP): Continental breakfasts provided daily.
Continental breakfast usually includes
coffee or tea, rolls &/or bread with butter
and jam. No juice.
 T YPES OF BEDS:

1. Single bed – a bed for one

person
2. Double bed – bed that can
accommodate a couple or
two individuals
 T YPES OF BEDS:

3. Queen bed – an extra long,

extra wide bed; 60 x 80 in.
4. King bed – an extra long,
extra wide bed; 78 x 80 in.
5. Roll-away bed – a portable
bed
 ROOM TYPE
(ACCORDING TO NUMBER OF BEDS):
Single Room: a room with one
bed for one person
Twin Room: a room with two
beds fro two people
Double Room: a room for two
persons with a double bed
 ROOM T YPE
(ACCORDING TO NUMBER OF BEDS):
Double-double: a room with 2
double beds or 2 queen beds,
occupied by two or more persons.
Sometimes called Twin Double

Triple Room: a room for three

persons, usually consisting of a
double bed or two single beds
plus a rollaway bed

Quadruple Room: room occupied

by four people; may have two
beds or more
 T YPES OF GUESTROOMS ACCORDING TO
PRICE, LAYOUT AND FACILITIES:
Economy: a room designed for an economical rate, usually short of
standard facilities like air- conditioning unit (ACU), tv and other
amenities
Standard Room/ Superior: Ordinary rooms sold at moderate rate,
equipped with standard facilities and amenities: ACU, toiletries, TV,
bed w/ complete linen, night table, etc.
 T YPES OF GUESTROOMS ACCORDING TO
PRICE, LAYOUT AND FACILITIES:
De Luxe: a more luxurious and spacious room with amenities of
superior quality, sold at a much higher price than standard room
Suites: a room with a parlor or living room connected to one or
more full sized bedrooms, equipped with luxury amenities and
sold at a higher price than standard rooms.
 T YPES OF SUITES:

1. Junior Suite – a room with a

bed and a sitting area
(usually a small lounge). Also
called a mini-suite.

2. Penthouse Suite – a suite usually

located on the top floor of
the property
 T YPES OF SUITES:

3. Executive Suite – suite

designed for a top executive, with
facilities and amenities of
superior quality

4. Hospitality Suite – suite

used for entertaining
visitors, serving as a
function room or a parlor
 ROOM STATUS:

1. Occupied (OCC) – occupied

by a paying guest
2. Vacant Ready (VR) – a
vacant room, ready for
occupancy, has been
subjected to room
inspection and found to
be up to standard
3. Vacant Dirty (VD) – a room
that has been vacated but
not ready for occupancy,
still being made-up or
subject to room make up
 ROOM STATUS:

4. Out Of Order room (OOO) – a

room is under renovation
or not fit for occupancy
since it requires
maintenance work or
repair
5. Blocked (BLO) – reserved for
a guest who is expected to
arrive within the day
6. No Show (NS) – a room is
7. Slept Out (SO) – guest is reserved but not used or
assigned a room but he the reservation has been
did not sleep on his bed cancelled
 HOTEL TERMINOLOGIES

Check-in - Registration of
hotel guest's data at
the frontdesk with the
help of the booking
system and generation
of key card for the
guest.
Folio - Written or electronic
record of hotel guest’s
account of financial
transactions within the
property.
Front desk - Hotel's reception
desk.
 HOTEL TERMINOLOGIES

Guaranteed Reservation - Advance hotel

booking where payment is
guaranteed even if traveler does
not arrive. Room will be held all
night for a late-arriving guest.
Guest amenities - Not to be confused with
"amenities", this is the term given
to a range of disposable items
provided in guest room bathrooms
and include items such as
shampoos, skin creams,
conditioners, soaps, toothpaste,
toothbrush, shower caps the cost of
which is built into room rates.
 HOTEL TERMINOLOGIES

Joiner – An unregistered guest

who joins a listed guest in a hotel
room
Key card - Guest card in the form
of a credit card which, when
encoded, allows authorized
access to certain hotel rooms.
 HOTEL TERMINOLOGIES
Mini bar - A specially designed small
floor mounted refrigerator
containing a variety of beverages
and snacks located in guest
rooms, with individual guest room
key access. Acts as a more
credible and profitable substitute
for room service.
- Hotel room cabinet containing
snacks and refrigerated
beverages. Items consumed are
charged to hotel bill.
No Show - Passenger or hotel guest who
fails to cancel a reservation not used.
 HOTEL TERMINOLOGIES

Safety deposit boxes -

Individual boxes
provided for the
safekeeping of
guest valuables.
Located either in a
central, secure and
supervised location
or in individual
guest rooms.
Skipper – hotel guests
who left without
paying their bills
HOTEL TERMINOLOGIES

Wake up call - A call made by

front office, usually by
telephone, to a guest
room, at the time
requested by a room
guest to be wakened

Walk-in – a guest who checks-in

without an advance
reservation