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Communication Skills Guide

This document discusses basic communication skills, including establishing rapport, the communication process, levels of communication, barriers to communication, listening skills, and body language. Some key points covered are: establishing rapport requires self-confidence, understanding people, enthusiasm, eye contact, and interest in others; the total communication process involves 45% listening, 30% speaking, 16% reading, and 9% writing; barriers to communication can be related to the communicator, receiver, or external environment; there are 4 levels of listening from non-listener to active listener; and body language accounts for 55% of communication through posture, eye contact, orientation, and expressions of emotion.

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Azhar Abbas
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3K views17 pages

Communication Skills Guide

This document discusses basic communication skills, including establishing rapport, the communication process, levels of communication, barriers to communication, listening skills, and body language. Some key points covered are: establishing rapport requires self-confidence, understanding people, enthusiasm, eye contact, and interest in others; the total communication process involves 45% listening, 30% speaking, 16% reading, and 9% writing; barriers to communication can be related to the communicator, receiver, or external environment; there are 4 levels of listening from non-listener to active listener; and body language accounts for 55% of communication through posture, eye contact, orientation, and expressions of emotion.

Uploaded by

Azhar Abbas
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT or read online on Scribd
  • Establishing Rapport: Discusses the importance of establishing rapport as an essential communication skill emphasizing self-confidence and understanding people.
  • Communication Experiences: Describes communication as a multisensory experience involving hearing, smell, seeing, taste, and touch.
  • Communication Meaning: Defines communication as a process of conveying thoughts and feelings, highlighting its dynamic nature and dependence on verbal and non-verbal cues.
  • Total Communication Process: Breaks down communication modes by percentage: listening, speaking, reading, and writing to illustrate the overall process.
  • Levels of Communication: Explains the different levels of communication including verbal, non-verbal, and symbolic elements.
  • Barriers in Communication: Identifies barriers to effective communication focusing on communicator's personal traits and external factors.
  • Listening Challenges: Explores reasons why effective listening is challenging, including competition and lack of training.
  • Listening Levels: Defines four levels of listening from non-listener to active listener to enhance understanding.
  • Improving Listening Skills: Provides strategies to improve listening skills by being open-minded and minimizing interruptions.
  • Communication Breakdown: Highlights the breakdown of communication into words, paralinguistics, and body language.
  • Body Language Types: Details different body language types emphasizing its critical role in communication.
  • Contact Information: Provides contact details for the Leaders Workshop including location and communication channels.

Basic Communication Skills

Presented by
Basic Communication Skills

ESTABLISHING RAPPORT

Field of Consciousness
Basic Communication Skills

How do you go about Establishing


Rapport?
 You need Self-Confidence
 You must Understand People
 You must be Enthusiastic
 You must make Eye Contact
 You must be Interested in them
Basic Communication Skills

Communication is a Series of Experiences of

Hearing Smell

Seeing
Touch
Taste
Basic Communication Skills

Communication - Meaning
 Communication is a dynamic process…
 through this process we convey a thought
or feeling to someone else.
 how it is received depends on a set of
events, stimuli, that person is exposed to.
 how you say what you say plays an
important role in communication.
Basic Communication Skills

TOTAL COMMUNICATION PROCESS

Writing
9% Speaking
30%
Reading
16%

Listening
45%
Basic Communication Skills

LEVELS OF COMMUNICATION
 VERBAL
 Intra verbal: intonation of word and sound
 Extra verbal verbal: implication of words and
phrases, semantics
 NON-VERBAL
 Gestures
 Postures
 Movements
 SYMBOLIC
Basic Communication Skills

Barriers in Communication
(that have to do with the COMMUNICATOR)

 Unwillingness to say things differently


 Unwillingness to relate to others
differently
 Unwillingness to learn new approaches
 Lack of Self-Confidence
 Lack of Enthusiasm
 Voice quality
 Prejudice
Basic Communication Skills

Barriers in Communication
(that have to do with the COMMUNICATOR)
 Disagreement between verbal and
non-verbal messages
 Negative Self Image
 Lack of Feedback
 Lack of Motivation and Training
 Language and Vocabulary Level
 Lack of Self Awareness
Basic Communication Skills

Barriers in Communication
(that have to do with the RECEIVER)
 Selective Perception
 Unwillingness to Change
 Lack of Interest in the Topic/Subject
 Prejudice & Belief System
 Rebuttal Instincts
 Personal Value System
 Here-and-Now internal & external
factors
Basic Communication Skills

External Barriers in
Communication
 Environment
 The venue
 The effect of noise

 Temperature in the room

 Other People – Status, Education


 Time
Basic Communication Skills

5 Basic reasons we Do Not Listen


 Listening is Hard Work
 Competition
 The Rush for Action
 Speed differences (120 wpm v/s 360
wpm)
 Lack of Training
Basic Communication Skills

4 Levels of Listening
 The Non-Listener
 The Marginal Listener
 The Evaluative Listener
 The Active Listener
Basic Communication Skills

Improving Listening Skills


 By not being Preoccupied
 Being Open Minded & Non Defensive
 Minimizing Interruptions
 Effective Listening is: Hearing,
interpreting when necessary,
understanding the message and
relating to it.
 By Asking Questions
Basic Communication Skills

COMMUNICATION

 7% WORDS
 Words are only labels and the listeners put their
own interpretation on speakers words
 38% PARALINGUISTIC
 The way in which something is said - the
accent, tone and voice modulation is important
to the listener.
 55% BODY LANGUAGE
 What a speaker looks like while delivering a
message affects the listener’s understanding
most.
Basic Communication Skills

TYPES OF BODY LANGUAGE


Remember that you are dealing with “PEOPLE”

 (P)OSTURES & GESTURES


 How do you use hand gestures? Stance?
 (E)YE CONTACT
 How’s your “Lighthouse”?
 (O)RIENTATION
 How do you position yourself?
 (P)RESENTATION
 How do you deliver your message?
 (L)OOKS
 Are your looks, appearance, dress important?
 (E)PRESSIONS OF EMOTION
 Are you using facial expressions to express emotion?
Basic Communication Skills

Contact us @
Shabbar Suterwala's Leaders Workshop
B/303, Mandsaur CHS,
Kokani Pada, Kurar Village,
Malad (East), Mumbai 400 097
Ph: +91-22-28423326
Mb: +91-9892225864

Email: LeadersWorkshop@[Link]
shabbarsuterwala@[Link]

Join our eGroup at:


[Link]

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