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Grade 12 Students' Canteen Satisfaction

This document summarizes a study on grade 12 students' satisfaction with the food and services offered at their school canteen during the 2019-2020 school year. The study was conducted to assess student satisfaction levels and identify areas for improvement, as customer satisfaction should be measured in schools. The researchers aimed to understand student satisfaction quantitatively, determine satisfaction levels, analyze survey results, and examine the impact of service quality on the school canteen. The rationale discusses the importance of customer satisfaction and compliance with food safety and nutrition standards for school cafeterias.

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Angie Ona
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76 views11 pages

Grade 12 Students' Canteen Satisfaction

This document summarizes a study on grade 12 students' satisfaction with the food and services offered at their school canteen during the 2019-2020 school year. The study was conducted to assess student satisfaction levels and identify areas for improvement, as customer satisfaction should be measured in schools. The researchers aimed to understand student satisfaction quantitatively, determine satisfaction levels, analyze survey results, and examine the impact of service quality on the school canteen. The rationale discusses the importance of customer satisfaction and compliance with food safety and nutrition standards for school cafeterias.

Uploaded by

Angie Ona
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Grade 12 Students’ Satisfaction on the

Food and Services of School Canteen in


Enverga Candelaria S.Y. 2019-2020

Ona, Jamaica Nikka P.


Hernandez,Nicole M.
Morillo, Niel Joseph
Dionisio, Martin

Grade 12- Rigel


Home Economics 3
Mrs. Cinderella Samson
INTRODUCTION

SCHOOL
CANTEEN

FOOD SERVICE
INTRODUCTION

CUSTOMER
GRADE 12 STUDENTS’
SATISFACTION
SATISFACTION
RATIONALE
• 81% of satisfied customers are more likely to do business with
you again if they have a positive experience while 95% of
Chambers customers will “take action” after a negative experience – like
2019 sharing concerns with friends and family, or churning.

• Customer’s satisfaction should also be measured in


schools. This helps the school administration assess
Bramley
2017
if there are things to improve on their services.

• “Revised Implementing Guidelines on the


Operation and Management of School Canteens
DepEd order in Public Elementary and Secondary Schools”
8, S. 2007
RATIONALE
• “all private schools to mandate the strict
Malipot
enforcement of food safety standards in their
2019
cafeterias”

R.A 10111
•“Food Safety Act of 2013”
• "The canteens in schools and DepEd offices shall not sell foods and
beverages high in fat and/or sugar and/or sodium…. There shall be a shift
Geronimo towards healthier fat consumption by providing more of foods with
unsaturated fats and limiting foods laden with saturated and trans fats,"
2017

• Quality customer service is about making sure


your customers feel they are valued, treated
McQuerry
2019 fairly, and appreciated by your business.
RATIONALE

FUTURE
RESEARCHERS

SCHOOL CANTEEN
ADMINISTRATION OWNERS

OTHER
CUSTOMERS

STUDENTS
RESEARCH METHODOLOGY

RESEARCH DESIGN
RESEARCH LOCALE
RESEARCH POPULATION

203 308 511


PURPOSE OF THE STUDY

IMPROVE PROBLEMS
SATISFACTION LEVEL OF
GRADE 12 STUDENTS
POSSIBLE
SOLUTIONS
OBJECTIVES OF THE STUDY

To get an insight into the quantitative parameters of customer


satisfaction

To know the level of satisfaction of customers in school


canteen

To analyze the results obtained from the conducted survey

To know the importance of service quality on school canteen

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