WORKING IN
TEAMS
A Team
A
Is...
small number of people
With complementary skills
Having a common purpose
With clear goals
And shared accountability
Who are committed to accomplishing
something.
What is
Teamwork?
Teamwork is individuals working together to
accomplish more than they could alone
The success of the team depends not only on
individuals skills but also on the way the
individuals support and work with each other.
Essentials of A Good Team
Right balance of essential skills
Honest and open expression
Mistakes faced openly
Conflict of ideas faced constructively
Good personal relationships
Productive meetings
Sound boss-subordinate relationships
Personal and individual development
Clear understanding of roles
Stages of Team
Development
Forming
Storming
Norming
Performing
Stages of Team
Development
Forming
Forming
•Orientation
•Break the ice
Leader:
•Facilitate social
interchanges
Stages of Team Development
Storming
Forming Storming
•Establish order
•Build cohesion
Leader:
•Helps clarify team roles
•Clarifies norms
•Clarifies values
Stages of Team Development
Norming
Forming Storming Norming
•Conflict
•Disagreement
Leader:
•Encourages
participation
•Surfaces differences
Stages of Team Development
Performing
Forming Storming Norming
Performing:
•Cooperation
•Problem solving
Leader:
•Facilitates task
accomplishment
Ten Common Team Problems
Floundering
Overbearing participants
Dominating participants
Reluctant participants
Unquestioned acceptance of opinions as facts
Rush to accomplishment
Attribution
Discounts and "plops”
Wanderlust: digression and tangents
Feuding members
At what Stage is Your Team?
Characteristics of a Good Team
High Level of interdependence among teams
Team leader has good people skills and is
committed to team approach
Each team member is willing to contribute
Team develops a relaxed climate for
communication
Team members develop a mutual trust
Characteristics of a Good Team
contd.
Team and individuals are prepared to
take risks
Team is clear about goals and
establishes targets
Team member roles are defined
Team members know hoe to examine
team and individual errors without
personal attacks
Team has capacity to create new ideas
Each team member knows he can
influence the team agenda
Exercise
How Effective Is My Team?
Building Blocks
of an Effective Team
Block 1:Balanced Roles
Block 2:Clear Objectives and Agreed Goals
Block 3:Openness and Confrontation
Block 4:Support and Trust
Block 5:Co-operation and Conflict
Block 6:Sound Procedures
Block 7:Appropriate Leadership
Block 8: Regular Review
Block 9: Individual Development
Block 10: Sound Inter-group Relations
Block 11: Good Communications
Block 1:Balanced Roles
The strength of effective team lies in its
blend of different talents and abilities-
- The leader - The challenger -
The expert - The ambassador - The
judge - The innovator
Building Block 1:
Balanced Roles contd.
-The diplomat
-The conformer
-The output pusher
-The quality controller
-The supporter
-The reviewer
Building Block 2:
Clear Objectives and Agreed Goals
An essential pre-requisite of the effective team
Is worth a great deal of trouble to get it right.
Greater motivation, less conflict, greater
creativity, less need for punishment are some
of its benefits.
Building Block 3:
Openness and Confrontation
Itsbenefits are
- Improvement in communication
and feedback
- Increase in self-knowledge
- Constructive use of conflict
- Increase in active listening
Building Block 4:
Support and Trust
Involves
- Honest dealing
- Pragmatism
- Predictability
- Loyalty
Building Block 5:
Co-operation and Conflict
Co-operation increases morale, individuals
accept each other’ strengths and
weaknesses and contribute from their pool
of knowledge and skill.
Conflict prevents a team becoming
complacent and lazy, and is often a source
of new ideas.
Building Block 6:Sound Procedures
How is decision-making accomplished?
How are decisions implemented?
How are decisions reviewed?
Building Block 7:
Appropriate Leadership
The way people lead and mange others is a
product of the attitudes and assumptions they
have about their leaders.
Key for the leader to get the most out of himself
and the team is delegation.
The leader must be prepared to give full
authority and support to its chosen team
members.
Characteristics
of a Successful Team Leader
Is authentic and true to himself
Uses delegation as an aid to achievement
and development
Is clear about the standards he wishes to
achieve
Is willing and able to give and receive trust
and loyalty
Has the personal strength to maintain
integrity and position of the team
Characteristics
of a Successful Team Leader contd.
Is receptive to people’s hopes, needs and
dignity
Faces facts honestly and squarely
Encourages personal and team development
Establishes and maintains sound working
procedures
Tries to make work a happy and rewarding
place.
Building Block 8: Regular Review
The team reviewing its own
performance
Using an observer
Closed circuit television
Benefits of Regular Review
Ensures adequate effort is directed towards planning
Improves decision-making
Increases support, trust, openness, and honesty
Clarifies objectives
Identifies development needs of and opportunities
Increases effectiveness of team leadership
Makes meetings more productive and enjoyable
Decreases the number of emergencies and crises
Increases involvement and commitment
Building Block 9:
Individual Development
People who predominantly exhibit the
high effectiveness characteristics
individuals possess.
Also help them develop the knack to
succeed, seize opportunities, and
making things happen.
Building Block 10:
Sound Inter-group Relations
Effective team constantly reaches
out to others
- To ensure that its efforts are
well-received and supported.
- Help is forth-coming when
needed
Building Block 11:
Good Communications
Individuals have a need to
communicate effectively
Teams have a need to communicate
effectively
Organizations have a need to
communicate effectively
Evaluating Team Effectiveness
Team Goals
Participation
Feedback
Team Decision Making
Leadership
Problem Solving
Conflict
Team member resources
Risk taking and Creativity
Action Point
Evaluating Your Team’s Progress
