fundamentals of
Human Resource Management
CHAPTER 4
Recruitment and Selecting
Employees (STAFFING)
What Do I Need to Know?
1. Identify the elements of the recruitment and
selection
2. Define ways/methods to recruit and select
candidates
3. Summarize the requirements for recruitment
and selection.
4. Compare the common methods used for
selecting human resources.
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What Do I Need to Know? (continued)
5. Describe major types of employment tests.
6. Discuss how to conduct effective interviews.
7. Explain how employers carry out the process
of making a selection decision.
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Staffing Process
RECRUITMENT
• Definition:
The process through which the organization
seeks and attracts applicants for
potential employment.
• SOURCES of recruitment:
1. Internal recruiting
2. External recruiting
Discussion
1. What are the pros and cons of internal
recruitment?
2. What are the pros and cons of external
recruitment?
3. When a company needs to recruit external?
4. List some methods of recruitment. Which of them
is the best?
Vietnamworks.com
Personnel Selection
•Personnel Selection: the process through which
organizations make decisions about who will or
will not be allowed to join the organization.
•Selection begins with the candidates identified
through recruitment.
•It ends with the selected individuals placed in
jobs with the organization.
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Figure 6.1: Steps in the Selection Process
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Gathering Background Information
Application
Résumés
Forms
Reference Background
Checks Checks
6‐19
Application Forms
• A low‐cost way to gather basic data from
many applicants.
• It ensures that the organization has certain
standard categories of information:
- Contact information
- Work experience
- Educational background
- Technical experience
- Memberships in professional or trade groups
6‐20
Employment Tests
Aptitude tests: assess how well a
person can learn or acquire skills
and abilities.
Achievement tests: measure a
person’s existing knowledge and
skills
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Employment Tests
• Professional tests
• IQ tests (Intelligent or Intellectual Quotient tests)
• EQ tests (EQ- Emotional Intelligence Quotient)
• English tests
• General knowledge tests
• Work sample tests
Employment Tests and Work Samples
Physical
Ability Tests
Medical Cognitive
Examinations Ability Tests
Employment
Job
Tests &
Drug Tests Performance
Work
Tests
Samples
Honesty Tests Work Samples
Personality
Inventories
6‐23
Interviews
Nondirective
Interview
Behavior
Description Interviewing Structured
Interview Techniques Interview
Situational
Interview
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Test Your Knowledge
•Which of the following questions is
permissible?
A. Will child care demands affect your ability to get
to work?
B. Do you have a car so that you will be able to get
here on time?
C. This job requires you to be here from 8:00am to
5:00pm. Can you meet that job requirement?
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1. Structured interview
2. Unstructured interview
3. Semi-structured interview
4. Stress interview
5. Group interview
Assessment
Centres
• An assessment process, not a place
• multiple assessments of a candidate
• multiple methods [MTMM]
– competency interview
– group exercise
– psychometrics
• multiple (trained) assessors
• systematic process for recording & rating
Assessment Centres
Overall
Communication Intellectual Business Leading & Resilience & Customer Focus Exercise
Skills Skills Awareness Motivating Drive Ratings
Competency
Interview
3 2 1 2 3
Presentation
4 3 4
In-tray
4 2 2 3 4
Group
Exercise
3 1 1 1
Psychometrics
2
Overall Overall AC
Competency Rating
Ratings
Summary
•Selection typically begins with a review of
candidates’ applications and résumés.
• The organization administers tests to candidates who
meet basic requirements, and qualified candidates
undergo one or more interviews.
• Organizations check references and conduct
background checks.
• A candidate is selected to fill each vacant position.
Candidates who accept offers are placed in the
positions for which they were selected.
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Summary (continued)
• The organization should focus on the objective of
finding the person who will be the best fit with the
job and the organization.
• This includes an assessment of ability and motivation.
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