WorkPlace Etiquette
By: Alok Kumar
Definition of Etiquette
• Etiquette - n: rules governing socially
acceptable behavior.
• The conduct or procedure prescribed by
authority to be observed in social or official
life.
• The practices and forms prescribed by
social convention or by authority.
The why’s of Etiquette?
• To avoid negative confrontation
• To avoid politics, i.e., in the office, on the
golf course, on the highway, traveling by
boat, flying in the air.
• To communicate effectively with an
opposing opinion of another person(s).
• To be organized and in a uniformed way.
Misunderstandings among co-workers
lead to workplace tension
Whether you work for a small non-profit organization, a
giant multi national corporation, or something in-
between, chances are you spend many hours a day in
close proximity to other people.
Workplace etiquette - why is so
important?
• Avoid work-place tension
• To avoid employee stress
• Avoid misunderstandings
• Employee job satisfaction
• Increase productivity
• Get the job done
• To make the workplace a happy, stress-free place
Sensory reminders of how to get along
in the workplace
Sound
• Monitor the volume of conversations
• Keep personal telephone conversations and emails to a
minimum
• Maintain privacy - keep all workplace conversations
professional
• Avoid interruptions
• DON’T GOSSIP!
Sensory reminders of how to get along in
the workplace
Scent
• Be sensitive to scents and smells surrounding you, i.e.
perfumes, cologne
• If eating at your desk avoid eating foods strong in smells
and aromas - can become unpleasant
Sight
• Keep your personal workspace clean and neat at all
times
• Use shared areas with respect and courtesy - clean up
after yourself
Boss and subordinate Etiquettes
• Wait for your boss to establish your working relationship, be it formal,
informal, or friendly. He/she may call you by your first name, but the straw in
his/her shirt may get ruffled if you address him/her by his/her first name or
use his initials, until he/her himself/herself suggests it.
• Keep your boss informed. He/she will be updated on all matters relating to
his/her department. It will clue in your superior as to your thinking your
process and working procedures, since your progress and advancement
depend to a large degree on his/her judgment of you.
• Consult your immediate superior before making any departmental/ or
corporate commitments.
• Respect your boss’s working time. Don't interrupt with constant questions.
He/she has business problems of his/her own to cope with. Make the list of
points to be discussed and then meet with him/her as the time permits.
Cont…
• Observe the chain of command. Never go to your boss’s head. This is
both business tactics and bad business manners.
• If your superior criticizes you for a mistake, you have made, don’t
take it personally, however rough he/she may be about it.
• If the criticism is unjustified, swallow your indignation. Try not to
blurt out “It was Alok’s mistake.” Blame shifting will reflect
unfavourably on your character in your boss’s judgment.
• You may disagree with your boss on certain issues. If he/she doesn’t
accepts your recommendations don’t harp on the subject. There are
certain individuals who constitutionally regard as wrong another
person’s way of handling a problem simply because It is not their way
of dealing with it.
Getting to the top!
• Positive attitude
• Willingness to help
• Mutual respect
• Compromise
• Punctuality
• Professional dress
• Respect for others opinions
• Teamwork
Key Elements to a productive, happy
workplace!
The three B’s:
• Be Kind
• Be Courteous
• Be Respectful
Thank You and all the best