PRESENTATION ON
INTERNSHIP REPORT
NEPAL BANK LIMITED
PRESENTED BY:
Sabita Adhikari
MBA - V TRIMESTER, Pokhara University
School Of Business
ORGANIZATIONAL PROFILE
Nepal
Bank Limited is the oldest commercial bank of
Nepal established on 1994 BS even before the
establishment of NRB.
In that early era of formal banking in Nepal, NBL had
authorized capital of NRs. 2.5 million of which raising
equity of only Rs. 842, 000. NBL was established as a
joint venture between Nepal government and Private
sector.
NBL came into existence with the objective of
rendering service to the people whether rich or poor
and to contribute to the nations development with the
support and best wishes of its stakeholders.
Vision
To be Pioneer Bank with complete banking
solution.
Mission
The mission statement of NBL is NEW and its
extended form is given below:
Network for inclusion
Enhancing the value
World class Banking Service
MAJOR MARKETS AND CUSTOMERS
Government
Employees
Corporations or the firms
Investors
Minor,
Female, Senior Citizen,
illiterate people, Physically disable.
Students,
PRODUCTS AND SERVICES
Deposits
Current Account
Saving Account
Fixed Deposit
Loans
Industrial loan
Personal loan
Gold and silver loan
Auto loan
Home loan
Other services
Remittance
E-Banking
SMS Banking
ATM/Debit card
ACTIVITIES PERFORMED IN THE
ORGANIZATION
Customer Service Department (CSD)
Account opening and account closing
Issue of ATM card and cheques book
Printing cheques and statement
Handling customer enquiries
Entry of the Data
Credit Department
Preparing file of Home loan and Auto loan
Printing statement of loan
Handling customer enquiries
Problems Solved
In
customer service department
Explained customers all the details regarding account
opening and closing properly to them.
Convince customers to pay charges and that the charges
are levied for covering the expenses incurred in different
items.
Wrote the vouchers, cheques and application letters for
the illiterate customers.
Entered all the ATM card details in excel to make job
easy and fast.
In Credit department
Management of the file
Intern's key Observation
Activities
of the customer service department and credit
department were very closely observed and known that
how much this department is important for bank
operations.
During Internship period I also observed following
things:
Good relation among the employees.
Employees were positive towards the interns and ready
to help all time.
Effective communication between the top level and
lower level staffs.
Customers privacy was given highest priorities.
Key Skill and Attitudes Learnt
Good
communication skills
Responsibility towards work
Development of analytical skills
Experience of working in real world scenario
Time Management
Punctuality
Feedback to the Organization
Customers
of the bank were not satisfied by the time taken to
render service. Thus taking this into consideration NBL should
focus more on providing quick and satisfactory services to the
customers.
Increase the number of ATM machines both within and outside
the valley so as to attract more customers towards the bank.
Adopting efficient marketing strategies to encourage more of
the customers will help NBL to successfully compete with other
banks.
Bank should organize training programs on a regular basis so
as to enhance the skill and competency of staff.
Customers had to wait for a longer period of time in the cash
counters due to limited counters so, NBL should increase the
number of cash counters to minimize the waiting time of the
customers.
Feedback to the College/
University
Arrangement for separate time schedule for internship
programmed rather than conducting regular classes
simultaneously.
College should make available of organization for internship
instead of students personal effort
Period of 8-10 weeks gets completed only when the students
start to get acquainted with the real world. So college
authority and the concerned department of the university
should extend the duration of internship if possible.
There should have been timely supervision and guidance for
report writing by the internship supervisors.
College management should make a
field visit to the
respective organization where the students were undertaking
their internship programme.
