STRESS The Impact of Personality Styles and Emotional Intelligence
Adelaide University
Presented by :
Kate Smith Trainee Psychologist, Rehabilitation Consultant, Mental Health First Aid Instructor, Cert IV Trainer
Overview
Personality Styles Emotional Intelligence
What does personality have to do with stress?
Relationships within the workplace can cause or negate stress Knowledge of how you perceive and are perceived by others can assist with your and others happiness in the workplace Knowledge of different personality styles can assist you to understand reactions from others
What does personality have to do with stress?
Assessing your style and understanding others Understand our own behaviour and that of others Appreciate that while people are different, everyone has a value, strengths and special qualities People rarely set out to cause upset Helps to understand how others perceive you
Style Grid
Many style tools / grids available in the marketplace
Many models have 4 quadrants language varies but methodology similar
Useful for understanding self, team dynamics and interpersonal relationships Not a personality test Not an excuse for poor behaviour! No right or wrong style
Style Grid Preferences
Steady
PACE
Fast
Task Focussed
ORIENTATION
People Focussed
Detailed
(here and now)
CONCEPTUAL
Big Picture
(future)
Indirect
COMMUNICATION
Direct
Behavioural Style Grid
Less Expressive (Task Orientated)
Less direct
More direct
More Expressive (People Orientated)
Steadier More detailed
PACE
Faster Big picture
Behavioural Style Grid
Less Expressive (Task Orientated) 10 ANALYSER DIRECTOR
Serious Well-organized Systematic Logical Reserved 2 Factual 3 9
8
7
6 5 4 3 2 1 0
Less direct RELATOR
Co-operative Friendly Supportive Patient Relaxed Helpful More
More direct INFLUENCER
Outgoing Enthusiastic Persuasive Humorous Gregarious Lively
Decisive Independent Efficient Intense Deliberate 8 Achieving
10
Expressive (People Orientated)
Steady
PACE
Fast
Director Strengths when Overused
Strengths
Independent
Results-oriented Forthright
Overused
Poor Collaborator
Bulldoze people Abrasive
Practical
Short-sighted
Analyser Strengths when Overused
Strengths
Prudent Painstaking
Overused
Task-oriented
Systematic
Indecisive Nitpicky
Impersonal
Bureaucratic
Relater Strengths when Overused
Strengths
Diplomat Dependable Supportive Peopleoriented
Overused
Conflict avoider Dependent Permissive Inattentive to task
Influencer Strengths when Overused
Strengths
Articulate
Overused
Fast-paced Visionary
Fun-loving
Poor listener
Impatient Impractical
Distracting
Director: How to Connect
Get to the point quickly in a clear and succinct manner
Speak in a fast pace Be specific and dont over-explain or repeat yourself Make direct eye contact Minimize small talk
Be organised and well prepared
Focus on results to be achieved Be punctual and stick to guidelines
Influencer: How to Connect
Make direct eye contact
Present in an energetic and fast paced manner
Support your ideas with the opinions of people whom they respect Confirm any agreements made; follow up with a brief to do list so they remember what they agreed to do Allow some socialising time in a meeting Talk about experiences, people, opinions and facts Ask about their gut feel Maintain balance between fun and reaching objectives
Relator: How to Connect
Less intense eye contact preferred
Speak in a moderate pace with a softer voice and moderate tone
Seek their opinions and ideas: then listen Try not to counter their ideas with logical argument Allow time, and thus reduce pressure, for them to make a decision Encourage them to express their concerns without you getting upset with them Aim for mutual agreement on work goals and completion dates
Analyser: How to Connect
Be more formal in your speech and manner
Do not speak in a loud or fast paced voice
Present the pros and cons of an idea along with options
Follow up in writing
Be punctual Present information in an organised, planned and comprehensive manner Accept that risk taking options are not always welcomed
Bully? Have a good vacation. Ive decided not to give you your bad news until you get back.
Emotional Intelligence
What is Emotional Intelligence?
Emotional Intelligence is a form of social intelligence that
allows us to monitor and shape our emotions and those of others. (Wood et al 2004) The ability to: Recognise emotions Understand emotions Regulate emotions Use emotions
(Mayer and Salovey 1990)
EI Competency Framework
Self Awareness
Self Awareness
Others
Social Awareness
Actions
ei
Self Management
Relationship Management
Performance
EI Competency Framework
Personal Competence: Self Awareness Social Competence: Others
Self Awareness: Knowing ones internal states, preferences, resources and intuition
Social Awareness: Empathy referring to awareness of others feelings, needs and concern
Actions
Self Management: Managing ones internal states, impulses and resources
Relationship Management: Relationship management including desirable responses in others
An Emotionally Intelligent Person
Knows Oneself (Self Awareness)
Recognises how their feelings affect themselves and others Has a deep understanding of their own strengths, weaknesses, needs and drives Controls bad moods and emotional impulses
Manages Feelings and Impulses (Self Management)
Chooses words carefully and avoids hasty judgements
Creates an environment of trust and fairness
An Emotionally Intelligent Person
Understands social dynamics (Social awareness)
Knows how people are feeling Appreciates different peoples points of view Understands how organisations work Helps people improve Is a leader: provides clear direction and creates a motivating climate for others Is an excellent persuader Brings conflict into the open
Advanced Socially (Relationship Management)
Take Home Messages
Some aspects of stress management are within your capacity Build your Emotional Intelligence Be aware of and appreciate individual differences Seek assistance through CHG as required
