Deep Dive Incident & Problem Management
Brian Hollandsworth Product Marketing Manager
Joseph Wheeler Senior Solutions Consultant
2011 ServiceNow All Rights Reserved
www.service-now.com
Service Management Transformed
POWERFULLY SIMPLE
Consistent and approachable Familiar to all users Social and engaging Everything IT in one click
FASTEST RESULTS
Fast, phased implementation Point-and-click configuration Quick and easy integration Cloud, virtual, real together
ABSOLUTE CLARITY
Single source of truth Create reports in seconds Single work queue for all tasks CIO and IT pro dashboards
LOWEST COST
Automated upgrades Zero infrastructure Maintenance is a breeze Fixed fee implementation
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IT Transformation Cloud Platform
IT AUTOMATION APPS
S T R AT E G Y
IT Governance IT Cost Project and Portfolio Service Portfolio
DESIGN
IT Asset and Contract Service Level
TRANSITION
CMDB
O P E R AT E
Request
Incident Problem Manage Docs Field Service
BUILD
Workflow Resource management Self-service
Change
Release Discovery Runbook Automation Knowledge
Service Catalog
Software Dev Lifecycle
Business request
management
P
Content Management
Email Workflow
L
Chat
A
Live
M
Search Analytics Integrations
Approvals
Notification
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IT Transformation Why Incident & Problem Management?
IT AUTOMATION APPS
INCIDENT
Timely restoration of normal service
Improves visibility and communication between business & IT Improves customer satisfaction
PROBLEM
Proactive incident prevention
Improves stability Drives root cause analysis Identifies single points of failure
P
Content Management
Email Workflow
L
Chat
A
Live
M
Search Analytics Integrations
Approvals
Notification
2011 ServiceNow All Rights Reserved
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Early bird Ends Today
Brian Hollandsworth, Product Marketing Manager
EMAIL WEB TWITTER
[email protected] www.service-now.com @ITSMBrian
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