(TECH307: Deploying and Troubleshooting the Citrix NetScaler with XenApp and Web Interface)
Jacob Salassi Sr. Escalation Engineer / TRM
Agenda
Troubleshooting Techniques for NetScaler Deploying XenApp and Web Interface with NetScaler Troubleshooting and Best Practices for XenApp / Web Interface with NetScaler
Troubleshooting Techniques: Key NetScaler Processes
Process
ns_master nsvpnd
Description
Runs Citrix NetScaler OS SSL VPN File Transfers { Samba }
nsaaad
nsconf nsauthd nslog.sh
RBA and SSL VPN External Auth
Writes the ns.conf file CLI Authentication Controls Logging for newnslog
nssync
nsreadfile nscrlrefresh
HA sync
Used to read SSL Cert Files SSL CRL list update
Troubleshooting Techniques: Key NetScaler Processes (cont)
Process
nslcd
Description
Runs the front panel LCD
nsfsyncd
nsnetsvc nsumond nsconmsg nscollect
Sync bookmarks and ssl certs
Used by the GUI for config changes Runs the scriptable monitors Controls writing of newnslog Statistics gathering for historical reporting
nsdynrouting, nsdrevent
imi, ripd, ospfd, bgpd
Handle events, HA syncs
Routing processes
Troubleshooting Techniques: NetScaler File System
/var - Hard Drive Logs - /var/log and /var/nslog Install - /var/nsinstall Trace - /var/nstrace Core Dumps - /var/crash and /var/core /flash - Flash Drive Config - /flash/nsconfig SSL Certificates - /flash/nsconfig/ssl User Monitors - /flash/nsconfig/monitors Custom options - /flash/nsconfig NS Kernel - /flash / - RAM Drive OS
Troubleshooting Techniques: /var/log
Important files in /var/log Ns.log Messages Other files in /var/log Httperror.log cron Dr_error.log Httpaccess.log License.log Nscollect.log Nsvpn.log Nsvpnd.log Snmpd.log
Troubleshooting Techniques: /var/nslog
Important files in /var/nslog newnslog newnslog.*.gz Other files in /var/nslog ns.log nsumond.log nslog.nextfile
Troubleshooting Techniques: Show Commands
Common show commands for system information: show node show info show license Common show commands for vserver and service: show lb vserver show cs vserver show service show persistencesession show connectiontable Other common show commands: show route show ip show dns addrec -type proxy
Show node
Show feature
Show ns mode
Show lb vserver
Show lb vserver [name]
Show service [name]
Troubleshooting Techniques: stat command
Common stat commands for system information: Stat ns Stat cpu Stat interface Common stat commands for vserver and service: Stat lb vserver Stat cs vserver Stat service Other common stat commands: Stat dns Stat ssl Stat http
Stat interface [name]
Stat lb vserver [name]
Stat service [name]
Troubleshooting Techniques: nsconmsg
Nsconmsg common use cases View events View console messages View statistics Debug system counters Debug load balancing issues Debug CPU/Memory utilization Nsconmsg common syntax Nsconmsg K /var/nslog/newnslog Nsconmsg K /var/nslog/newnslog Nsconmsg K /var/nslog/newnslog Nsconmsg K /var/nslog/newnslog Nsconmsg K /var/nslog/newnslog
-d event -d consmsg -d oldconmsg -s ConLb=2 d oldconmsg -s ConDebug=1 d oldconmsg
MAKE SURE TO USE K, NOT -k
Nsconmsg K /var/nslog/newnslog -d event
Nsconmsg K /var/nslog/newnslog d consmsg
Nsconmsg K /var/nslog/newnslog d oldconmsg
Nsconmsg K newnslog s ConLB=2 d oldconmsg
Troubleshooting Techniques: nstrace & nstcpdump
Nstrace Common syntax: Nstrace.sh sz 0 Nstrace.sh sz 0 filter SOURCEIP = 10.198.4.10 link enabled Filter qualifiers and operators: SOURCEIP, SOURCEPORT, DESTIP, DESTPORT, SVCNAME, VSVRNAME, STATE ==, eq, !=, neq, >, gt, <, lt, >=, ge, <=, le, BETWEEN Compound filters using || and && Nstcpdmp Common syntax: Nstcpdump.sh X tcp port 80 Nstcpdump.sh w testcapture.cap X src host 10.198.4.10 tcp port 80 Filter qualifiers and operators: tcpdump standard
Nstrace.sh
Troubleshooting Techniques: Common NetScaler issues/resolutions
HDD Issue symptoms: Logging fails /var missing Flash issue symptoms: Config fails to save Config saves partially Sync fails Device fails to boot Memory starvation symptoms: Dropped sessions CPU starvation symptoms: All services failing All VIPS down Degraded performance
Agenda (showing current item)
Troubleshooting Techniques for NetScaler Deploying XenApp and Web Interface with NetScaler Troubleshooting and Best Practices for XenApp / Web Interface with NetScaler
Deploying Web Interface and XenApp with NetScaler Topologies: Smart Monitoring
PICTURE OF MON TOPO PICTURE OF HA TOPO PICTURE OF GSLB TOPO
Deploying Web Interface and XenApp with NetScaler Topologies: Component HA
Deploying Web Interface and XenApp with NetScaler Topologies: GSLB (Business Continuity)
Deploying Web Interface and XenApp with NetScaler: Configuration overview (HA/LB)
Deploying Web Interface and XenApp with NetScaler: Configuration (CLI)
Deploying Web Interface and XenApp with NetScaler: Configuration (CLI)
Deploying Web Interface and XenApp with NetScaler: Configuration (CLI)
Agenda (showing current item)
Troubleshooting Techniques for NetScaler Deploying XenApp and Web Interface with NetScaler Troubleshooting and Best Practices for XenApp / Web Interface with NetScaler
Problems and Resolutions
Users getting logged off unexpectadly Load balancing is uneven
Issue #1: Users getting logged off (Symptom)
Issue #1: Users getting logged off (Problem)
Resolution: Enable proper persistence
Issue #2: Load balancing is uneven (Symptom)
Issue #2: Load balancing is uneven (Problem)
Issue #2: Load balancing is uneven (Problem)
Issue #2: Load balancing is uneven (Problem)
Issue #2: Load balancing is uneven (Problem)
Issue #2: Load balancing is uneven (Problem)
Resolution: Erroneous clients, change load balancing method
Resolution: Erroneous clients, change load balancing method
Continue Your Learning
The following course expands on today's topics and are recommended to support your Citrix solution:
CNS-200 Basic Administration for Citrix NetScaler 9.0 CNS-300 Advanced Administration for Citrix NetScaler 9.0 Platinum Edition coming soon - September
Visit www.citrixeducation.com for more information
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