Salesforce Health Cloud Accredited

Professional –WI25

Q NO = 1
If a Health Cloud administrator wanted to consume the content of an HL7 v2 – Simple Application
message, which step would they need to take?
A. Do Nothing – Health Cloud works out of the box with native HL7 message
B. Use salesforce Connect
C. Write a custom apex class to consume parse and store a native HL7 message
D. Use an HL7 broker/engine to transform the text based HL7 message into JSON and pass
it to the Health Cloud.
Answer: D
Health Cloud does not support native HL7 messages out of the box, so option A is incorrect. Option B
is also incorrect, because Salesforce Connect is not designed to handle HL7 messages. Option C is
possible, but it would require a lot of custom code and maintenance, and it is not recommended by
Salesforce. Option D is the best option, because it uses an external HL7 broker/engine to convert the
HL7 message into JSON, which can be easily consumed by Health Cloud using the standard REST API
or the Health Cloud Data Loader12.

Q NO = 2
Which resource within health cloud facilitates the easy exchange of data between Health Cloud and
the client Electronic Medical Records
A. Health Cloud has a built in HL7 integration Engine
B. Health cloud has prebuilt connections for the top ten EMR’s
C. Health cloud has a lightning component button automatically configured to ‘Export to EMR’
D. Health cloud has published data mappings from commonly used HL7 message to the
Health Cloud data model
Answer: D
Health Cloud does not have a built-in HL7 integration engine, so option A is incorrect. Option B is
also incorrect, because Health Cloud does not have prebuilt connections for any EMRs. Option C is
incorrect, because there is no such lightning component button automatically configured to export
to EMR. Option D is correct, because Health Cloud provides data mappings from commonly used HL7
messages (such as ADT, ORU, and RDE) to the Health Cloud data model, which can help developers
and integrators map the data from external systems to Health Cloud objects and fields12.
Q NO = 3
What is the latest FHIR model aligned to Health Cloud?
A. V5
B. V4
C. V3
D. V
1 Answer:
B
FHIR (Fast Healthcare Interoperability Resources) is a standard for exchanging healthcare
information electronically. FHIR V4 is the latest version of FHIR, and it is aligned with Health Cloud3.
Option A is incorrect, because there is no FHIR V5 yet. Option C is incorrect, because FHIR V3 is an
older version of FHIR that is not aligned with Health Cloud. Option D is incorrect, because FHIR V1 is
also an older version of FHIR that is not aligned with Health Cloud.

Q NO = 4
When bringing in the Business identifier for patient record from external system like EHRs, which
entity is most suitable to hold that information in Health cloud?
A. Source system identifier
B. Contacts
C. Account
D. Ide
ntifier
Answer: A
SourceSystemIdentifier is a custom object in Health Cloud that stores the business identifier for
patient records from external systems like EHRs3. Option B is incorrect, because Contact is a
standard object in Salesforce that stores the personal information of patients or members. Option C
is incorrect, because Account is a standard object in Salesforce that stores the organizational
information of providers or payers. Option D is incorrect, because Identifier is a field on the
EhrPatient object in Health Cloud that stores the unique identifier for patient records within Health
Cloud3.

Q NO = 5
Which two interoperability standards are supported by salesforce to facilitate the exchange of
health data? (Choose two)?
A. EDI ANSI X1- Recall Concept/Remainder 2
B. FHIR V4( Fast Healthcare interoperability Resources)
C. The Direct Standard
D HL7 V2- Simple Application3 – Apply to real word/Analyze / Evaluate(Health Level Seven)
E. DICOM (Digital Imaging and communications In Medicine
Answer: B, D
FHIR V4 and HL7 V2 are two interoperability standards that are supported by Salesforce to facilitate
the exchange of health data32. Option A is incorrect, because EDI ANSI X12 is a standard for
exchanging business transactions, not health data. Option C is incorrect, because The Direct
Standard is a standard for secure email communication, not health data. Option E is incorrect,
because DICOM (Digital Imaging and Communications in Medicine) is a standard for storing and
transmitting medical images, not health data.
Q NO = 6
Which three medication related FHIR resources are supported in the new data model of Health cloud
(Choose Three)
A. Medical Administration
B. Medication
C. Dosage
D. Medication Dispense
E. Medical
Request Answer:
B, D, E
FHIR V4 and HL7 V2 are two interoperability standards that are supported by Salesforce to facilitate
the exchange of health data32. Option A is incorrect, because EDI ANSI X12 is a standard for
exchanging business transactions, not health data. Option C is incorrect, because The Direct
Standard is a standard for secure email communication, not health data. Option E is incorrect,
because DICOM (Digital Imaging and Communications in Medicine) is a standard for storing and
transmitting medical images, not health data.
Q NO = 7
With regards to Integration/Interoperability, which three statements are true about health
cloud? (Choose Three)
A. The New clinical data model in the health cloud is aligned with FHIR R4 standards.
B. Health cloud supports data exchange with both HL7 and FHIR enabled systems.
C. Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 –
simple application interface.
D. Health cloud has a FHIR server.
E. The new clinical data model in Health cloud is aligned with HL7 v2-simple application
standard. Answer: A, B, C
According to the [Health Cloud Integration and Interoperability Guide], the new clinical data model
in Health Cloud is aligned with FHIR R4 standards, which is the latest version of the FHIR
specification. Health Cloud supports data exchange with both HL7 and FHIR enabled systems, using
different methods such as MuleSoft connectors, Salesforce APIs, or third-party integrations. Most
EHR data exchange today is still done via legacy HL7 v2 – simple application interface, which is a
widely adopted standard for exchanging clinical and administrative data. Health Cloud does not have
a FHIR server, but it can connect to external FHIR servers using APIs or MuleSoft connectors. The new
clinical data model in Health Cloud is not aligned with HL7 v2-simple application standard, which is a
different standard from FHIR.
Q NO = 8
Which steps should a salesforce administrator complete to set up a warehouse that serves as a
product fulfillment location to salesforce representatives in a specific region, irrespective of
the account? (Choose three)
A. Create Inventory Location and add Visitor Address as Location Address.
B. Create Record in Product Fulfillment Location.
C. Set-up Product Transfer and product request.
D. Select inventory location while creating visit
E. Create a product item entry inventory, a single entry for each product that will be
replenished from industry.
Answer: A, B, E
According to the [Intelligent Sales for Medical Devices Implementation Guide], to set up a
warehouse that serves as a product fulfillment location to salesforce representatives in a specific
region, irrespective of the account, a salesforce administrator should complete the following steps:
• Create Inventory Location and add Visitor Address as Location Address. This step creates a
record for the warehouse location and associates it with a visitor address.
• Create Record in Product Fulfillment Location. This step defines the product fulfillment
location for the inventory location and assigns it to a specific region.
• Create a product item entry inventory, a single entry for each product that will be
replenished from industry. This step adds the products that will be available in the warehouse
location and specifies their quantity and expiration date. Setting up Product Transfer and Product
Request are not required steps for setting up a warehouse location. Selecting inventory location
while creating visit is not a step for setting up a warehouse location, but for creating a visit record.

Q NO = 9
Which two preference must a salesforce administrator enable to begin using Intelligent Sales for
Medical Devices? (Choose two)
A. Visit Inventory Management
B. Intelligent Sales
C. Action Plans
D. Lightning Flows
E. Lightning App
builder Answer: A, B
Explanation:
Reference and details below.

Q NO = 10
Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps
should the salesforce Administrator complete to setup a patient visit Process? (Choose two)
A. Create a Task and add task to an action plan template.
B. Create flow for the business process.
C. Create a task and add the task to visit creation.
D. Create an action plan template add flow and published the
template. Answer: B, D

Explanation:
Reference and details below.

Q NO = 11
A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to
request the transfer? (Choose two)
A. Under visit, choose to navigate to visit Products.
B. The transfer can be requested while creating an Order Authorization for a Visit.
C. To Request the transfer, navigate to product, then choose the specific inventory location
against which to request the transfer.
D. During Visit creation you can request the transfer while selecting products required for a
visit. Answer: BC
According to the Salesforce documentation1, there are two ways to request a rep-to-rep transfer in
Health Cloud:
• When creating an order authorization for a visit, you can request a transfer from another
rep’s inventory location by selecting the Transfer option in the Product Selection screen1.
• To request a transfer from a specific inventory location, you can navigate to Products, select
the product you want to transfer, and then click Request Transfer in the Related list1.

Q NO = 12
Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to
enhance Health Cloud?
A. Shield
B. Tableau CRM
C. Health Cloud
D. Service
Cloud Answer:
A
Shield is a Salesforce product that allows encryption of protected health information (PHI) data at
rest to enhance Health Cloud2. Shield Platform Encryption encrypts sensitive data at rest without
compromising critical platform functionality. It helps you address privacy policies, regulatory
requirements, and contractual obligations for data protection2.
Q NO = 13
A Health Cloud administrator has to provide the DevOps team access to production copy sandboxes
for investigation and fixes. How can be administrator ensure that all privacy, compliance and
regulatory requirement are met.
A. Install Mask and anonymize sensitive data on production copy sandboxes.
B. Only allow offshore team access to production copy sandboxes if they have taken
compliance training and are certified to have access.
C. Only allow onshore team access to Health cloud objects on production copy sandboxes.
D. Install Shield only in production copy sandboxes.
E. Install shield and encrypted all PII data on production
sandboxes. Answer: A
Mask is a Salesforce product that helps you anonymize sensitive data in production copy sandboxes
to ensure privacy, compliance, and regulatory requirements are met3. Mask replaces sensitive data
with fictitious yet realistic data that preserves the characteristics of the original data. It also prevents
unauthorized access to sensitive data by masking it before it is copied to a sandbox3.

Q NO = 14
Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System
Administrator has been tasked to ensure the platform encryption has been configured. The patient’s
name is stored on firstname and lastname fields on the person account record. Firstname and
Lastname field have been identified as holding PHI(Personal Health Information) data. They are also
important search criteria commonly used by Users to find a patient record. The Compliance team
has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform
encryption configuration for this solution?
A. Encrypt all PHI/PII data
B. Encrypt all data
C. Use Class Encryption to encrypt field identified as PHI
D. Use a Deterministic Encryption Policy on Account FirstName & LastName fields.
E. Use a Probabilistic Encryption Policy on Account FirstName & LastName
fields. Answer: D
Deterministic encryption is a type of encryption policy that allows you to encrypt fields that are used
as search criteria, such as FirstName and LastName fields on the Account object. Deterministic
encryption ensures that identical plaintext values always result in identical ciphertext values, which
enables searching and filtering on encrypted fields. This is suitable for PHI data that needs to be
encrypted at rest but also searchable by users.
Q NO = 15
Which action is Possible in the program enrollment flow when adding in ‘Enroll in Program’ quick
action to a record? (Choose three)
A. Starting a new blank care plan
B. Signing enrollment consent form
C. Seeing a list of all product and selecting applicable products
D. Selecting the provider associate with a product
E. Creating a new care
program Answer: ABD
According to the [Health Cloud Implementation Guide], the three actions that are possible in the
program enrollment flow when adding in ‘Enroll in Program’ quick action to a record are:
• Starting a new blank care plan. This action allows you to create a new care plan for the
patient based on their needs and goals.
• Signing enrollment consent form. This action allows you to capture the patient’s consent for
enrolling in a program using an e-signature tool.
• Selecting the provider associated with a product. This action allows you to choose the
provider who will deliver the product or service to the patient as part of the program. Seeing a list of
all products and selecting applicable products is not an action in the program enrollment flow.
Creating a new care program is not an action in the program enrollment flow.

Q NO = 16
Which type of files can be uploaded as Consent Documents in secure folders of Health Cloud for a
Care Program? (Choose two)
A. Copy-protected PDF files
B. Opt out consent documents
C. Authorization consent forms
D. Files that are smaller than 2 – Simple Application 5MB
E. Password
protected files Answer: CD
According to the Salesforce documentation1, consent documents are files that capture the
enrollee’s consent to participate in a care program. Consent documents can be uploaded as PDF,
DOC, DOCX, or JPG files in secure folders of Health Cloud for a care program. The file size limit for
consent documents is 2 MB1. Therefore, options C and D are correct. Option A is incorrect, because
copy-protected PDF files cannot be uploaded as consent documents. Option B is incorrect, because
opt out consent documents are not used to enroll in a care program, but to withdraw from it. Option
E is incorrect, because password protected files cannot be uploaded as consent documents.

Q NO = 17
In which two ways can Life Science organizations capture consent from enrollees of Care Program?
(2 – Simple Application correct options)
Options not visible
A. By engaging in a web chat with an agent who presents consent forms in chat window.
B. By sending an email that then create a case using email-to-case.
C. By talking to an agent via phone who then enrolls the patient
D. By submitting consent Via SMS using Einstien Chat bot.
E. By using a Self-Service portal via a Community.
Answer: C, E
According to the Salesforce documentation2, there are two ways to capture consent from enrollees
of a care program:
• By talking to an agent via phone who then enrolls the patient using the Enroll in Program
quick action in Health Cloud2.
• By using a self-service portal via a community where the enrollee can view and sign the
consent document electronically using DocuSign or Adobe Sign2. Therefore, options C and E are
correct. Option A is incorrect, because web chat is not a supported channel for capturing consent in
Health Cloud. Option B is incorrect, because email-to-case is not a supported feature for enrolling in
a care program. Option D is incorrect, because SMS is not a supported channel for capturing consent
in Health Cloud.

Q NO = 18
In which two ways can an administrator support the Health department so that the team can
efficiently assess the individual, enroll them in a program, and monitor them during emergency?
(Choose two)
A. Create a healthcare provider enrollment flow
B. Install emergency Response Management unmanaged package
C. Leverage pre-configured flows provided with Health Cloud
D. Create Patient Enrollment
Console Answer: B, C

Explanation:
Reference and details below.

According to the Salesforce documentation3, there are two ways to support the health department
so that the team can efficiently assess the individual, enroll them in a program, and monitor them
during emergency:
• Install Emergency Response Management unmanaged package, which provides prebuilt
objects, fields, apps, tabs, reports, dashboards, and more to help health organizations manage
emergency response3.
• Leverage pre-configured flows provided with Health Cloud, such as Assess Individual Risk
Level flow and Enroll in Program flow, which help health workers quickly assess and enroll
individuals in emergency programs3. Therefore, options B and C are correct. Option A is incorrect,
because there is no such thing as a healthcare provider enrollment flow in Health Cloud. Option D is
incorrect, because there is no such thing as a patient enrollment console in Health Cloud.
Q NO = 19
Which three terms can a Life Sciences company track about a Care Program using Program
Management in Health Cloud? (Choose three)
A. The clinical indicators that need to be monitored in the Care Program.
B. The products that are associated with a given Care Program.
C. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
D. The budget & expense of the company’s associated Care Program.
E. The Plans that enrollees have been engaged in as part of the Care
Program. Answer: ABE
According to the Salesforce documentation, a life sciences company can track the following terms
about a care program using program management in Health Cloud:
• The clinical indicators that need to be monitored in the care program, such as blood
pressure, cholesterol level, or weight.
• The products that are associated with a given care program, such as medications, devices, or
services.
• The plans that enrollees have been engaged in as part of the care program, such as
education plan, adherence plan, or follow-up plan. Therefore, options A, B, and E are correct. Option
C is incorrect, because marketing campaigns are not tracked by program management in Health
Cloud. Option D is incorrect, because budget and expense are not tracked by program management
in Health Cloud.

Q NO = 20
What is the difference between Care Program and Care Plans in Health Cloud? (Choose 1 – Recall
concept / Remember.)
A. Care Programs track a patient’s overall health journey, while Care Plans are more focused on
specific care needs.
B. Care Plans can be exposed in a community while Care Programs cannot.
C. Care Plans are only used by Providers & Payers while Care Programs are only used by Life
Sciences companies.
D. Care Programs are just a different type of Care Plan which capture more details such as
financial information.
E. Care Programs are an extension on Care Plans.

Answer: A
According to the Salesforce documentation, care programs and care plans are different concepts in
Health Cloud:
• Care programs track a patient’s overall health journey from enrollment to completion. They
provide guidance and support for patients to proactively manage their health by increasing their
adherence to treatment plans.
• Care plans are practical, actionable steps to support the health of a patient. They break
health problems down into doable, trackable actions. They serve as the source of truth for all the
individuals involved in the care of a patient. Therefore, option A is correct. Option B is incorrect,
because both care programs and care plans can be exposed in a community. Option C is incorrect,
because both care programs and care plans can be used by providers, payers, and life sciences
companies. Option D is incorrect, because care programs are not a different type of care plan, but a
separate object in Health Cloud. Option E is incorrect, because care programs are not an extension
of care plans, but a related object in Health Cloud.

Q NO = 21
Which Permission Set Licenses are required to utilize and access Health Cloud feature and
functionalities? (Choose two)
A. Health Cloud for Community
B. Health Cloud
C. Health Cloud Platform
D. Health Cloud Permission Set License
E. Health Cloud
Standard
Ans: C, D

According to the Health Cloud Implementation Guide, the two permission set licenses that are
required to utilize and access Health Cloud features and functionalities are Health Cloud and Health
Cloud Permission Set License. Health Cloud is a base license that enables access to Health Cloud
objects and tabs. Health Cloud Permission Set License is an add-on license that enables access to
Health Cloud Lightning components and pages. Health Cloud for Community, Health Cloud Platform,
and Health Cloud Standard are not valid permission set licenses for Health Cloud.

Q NO = 22
How can a Health Cloud administrator change the label ‘Patient Card’ to ‘Member Card’ to be more
aligned with their specific business terminology and use case?
A. Go to setup, navigate to Custom Labels, select the ‘Patient_Card_Header’ label, click the
‘New Local Translation/Overrides’ button, Select the language and enter the new label.
B. Go to the Health Cloud – Admin Home page, select the Patient Card Configuration tab, and click
‘New’ to add a new configuration for ‘Member.
C. Go to Setup, navigate to the Patient Card object, and edit the Patient field name.
D. Edit the page layout where the Patient Card is shown, click on the attributes for the Patient Card
component, and edit the name to ‘Member’.
E. The labels that come with the Health Cloud cannot be
changed. Answer: A
According to the Health Cloud Implementation Guide, the way to change the label ‘Patient Card’ to
‘Member Card’ to be more aligned with their specific business terminology and use case is to go to
setup, navigate to Custom Labels, select the ‘Patient_Card_Header’ label, click the ‘New Local
Translation/Overrides’ button, select the language and enter the new label. This method allows you
to override the default label for a specific language. The other options are not valid ways to change
the label.

Q NO = 23
How should Members and Patients be represented during the basic set-up of Health Cloud console
for Care Coordinators and Managers as per the Salesforce recommendation?
A. The Individual data model may be used to represent Members and Patients.
B. Leveraging Candidate Accounts are the recommended approach to represent
Members and Patients.
C. Salesforce recommends using Member Accounts to represent Members and Patients.
D. Leveraging Person Accounts is the recommended approach to represent Members and
Patients. Answer: D
According to the Health Cloud Implementation Guide, leveraging Person Accounts is the
recommended approach to represent Members and Patients during the basic set-up of Health Cloud
console for Care Coordinators and Managers. Person Accounts are a type of account that combines
account and contact information in a single record. They are suitable for representing individual
consumers in healthcare and life sciences. The other options are not recommended approaches to
represent Members and Patients.

Q NO = 24
Within Health Cloud Console, there are two apps available for use depending on work preferences,
which console is available within Lightning Experience?
A. Health Cloud – Worklist
B. Health Cloud – Individual
C. Health Cloud – Personal
D. Health Cloud –
Console Answer: A, D
: According to the Health Cloud Implementation Guide, Health Cloud – Console is the console that is
available within Lightning Experience. It is a customizable workspace that allows users to view and
manage multiple records on a single screen.

Q NO = 25
A Health Cloud administrator would like to setup a new default sub-tab when opening record, where
in the setup menu would the administrator go to accomplish this?
A. Custom Permissions
B. Custom Settings
C. Custom Labels
D. Custom Metadata Types
E. Custom
Object Answer:
B
According to the Health Cloud Implementation Guide, a Health Cloud administrator can change the
default sub-tab when opening a record by going to setup, navigating to Custom Settings, and editing
the Default Subtab setting. This setting allows you to specify which sub-tab should be displayed by
default when opening a record in Health Cloud – Console. The other options are not relevant for
changing the default sub-tab.

Q NO = 26
A Health Cloud administrator is working on a call center implementation and has to ensure that the
phone numbers passing through the CTI settings display the matching contact record via Screen Pop.
Which custom metadata type within Health Cloud should the administrator update to achieve this
requirement?
A. Flow Session Setting -> CallCenterFlow
B. Feature Flag Setting -> CTIDriverSetting
C. Job Flow Setting -> ConsoleDisplayValue
D. Health Cloud Setting ->
HcFeatureDriver Answer: B
According to the Salesforce documentation1, the Feature Flag Setting custom metadata type within
Health Cloud allows you to enable or disable certain features of Health Cloud. One of the features
that can be enabled or disabled is the CTIDriverSetting, which controls whether the CTI adapter is
used to display phone numbers in the patient console. To ensure that the phone numbers passing
through the CTI settings display the matching contact record via screen pop, the administrator
should update the Feature Flag Setting -> CTIDriverSetting custom metadata type and set the value
to true1.
Q NO = 27
How would a Health Cloud administrator indicate which tab should appear when a patient record is
opened in the Patient Console?
A. In the CardView dropdown custom setting for that tab, enter Default for Category Name.
B. In the CardView dropdown custom setting for that tab, select Subtab for Tab Type.
C. Edit the Patient Card configuration for the tab and enable Default Subtab
D. In the CardView dropdown custom setting for that tab, enable Default
subtab. Answer: C
According to the Salesforce documentation2, the Patient Card configuration allows you to customize
how patient information is displayed in the patient console. You can create different tabs for different
types of information, such as demographics, medications, or referrals. To indicate which tab should
appear when a patient record is opened in the patient console, you need to edit the Patient Card
configuration for that tab and enable Default Subtab. This will make that tab the default subtab for
all patient records2.

Q NO = 28
Where can a Salesforce administrator configuring different levels of access to patients’ care plans,
configure team members different levels of access to cases to ensure sensitive data is not shared
with the wrong groups?
A. Permission Set Groups
B. Profiles
C. Contact Roles on case
D. Permission Sets
E. Case Team
Roles Answer: E

Explanation:
Reference and details below.

Q NO = 29
Which three types of customizations can be managed through the Health Cloud Admin app? (Choose
three.)
A. Patient Card Configurations
B. Timeline View Configurations
C. Cross Object Relationships
D. Household Relationships
E. Permission Set
Assignments Answer: A, B, C

Explanation:
Reference and details below.

Q NO = 30
What is Health Cloud? (Choose two.)
A. Health Cloud is an engagement layer.
B. An AppExchange core package and third party service.
C. Health Cloud is part managed package and part core services.
D. Core services exposed by permission license.
E. Health Cloud is a new type of Electronic Health
Record. Answer: A, C
According to the Salesforce documentation, Health Cloud is a health IT solution that helps
healthcare organizations deliver personalized and collaborative care across every touchpoint. Some
of the characteristics of Health Cloud are:
• Health Cloud is an engagement layer that connects patients, providers, payers, and partners
on a single platform. It enables seamless communication and collaboration across the healthcare
ecosystem.
• Health Cloud is part managed package and part core services. The managed package
contains custom objects, fields, tabs, apps, components, and more that are specific to healthcare
use cases. The core services include standard Salesforce features and functionality that are available
across all Salesforce products.

Q NO = 31
Clinicians want to see an overview of the patient’s life, like Starting a New Job, Birth of a Baby,
Divorce, etC. to understand the patient better and help them with a personalized care plan. What
should the administrator configure in the Health Cloud so the clinicians can access this information
in one place?
A. Life Goals
B. Life Events
C. Household Map
D. Milestones
E. Lif
e Map
Answer: B
According to the Health Cloud Implementation Guide, Life Events are a feature in Health Cloud that
allow clinicians to see an overview of the patient’s life, such as Starting a New Job, Birth of a Baby,
Divorce, etc. Life Events help clinicians understand the patient better and help them with a
personalized care plan. Life Events can be added to the patient’s timeline or life map. Life Goals,
Household Map, Milestones, and Life Map are not features that show the patient’s life events.

Q NO = 32
Which three of the following features are included with a Health Cloud License?
A. EHR Mulesoft Templates
B. Surveys
C. Intelligent Document Automation
D. Care Cordination(Patient Services)
E. Intelligent Form Reader with Amazon
Textract Answer: B, C, D
According to the Health Cloud Data Model Developer Guide, Surveys, Intelligent Document
Automation, and Care Coordination (Patient Services) are three features that are included with a
Health Cloud License. Surveys allow you to create and send surveys to patients and providers to
collect feedback and data. Intelligent Document Automation allows you to digitize your document
management processes and extract data from documents using artificial intelligence. Care
Coordination (Patient Services) allows you to manage patient care across multiple care plans and
teams. EHR Mulesoft Templates and Intelligent Form Reader with Amazon Textract are not features
that are included with a Health Cloud License.

Q NO = 33
Which Visual representation in Health Cloud would enable a care coordination to see all the
relationships between a patient and the people and organizations participating in the patient’s,
including those across multiple care plans?
A. Timeline view
B. Care Team
C. Lightning Empower Components
D. Householding Map
E. Patien
t Card Answer:
D
According to the Health Cloud Implementation Guide, Householding Map is the visual representation
in Health Cloud that enables a care coordinator to see all the relationships between a patient and
the people and organizations participating in the patient’s care, including those across multiple care
plans. Householding Map shows a graphical view of the patient’s household members, care team
members, providers, and other related entities. Timeline View, Care Team, Lightning Empower
Components, and Patient Card are not visual representations that show all the relationships between
a patient and their care participants.
Q NO = 34
Which three options are standard objects available for Insurance Management? (choose 3)
A. Insurance Benefit
B. PurchaserPlan
C. MemberPlan
D. Coverage Benefit
E. Insurance
Coverage Answer:
ACE
According to the Health Cloud Data Model Developer Guide, Insurance Benefit, MemberPlan, and
Insurance Coverage are three standard objects available for Insurance Management. Insurance
Benefit represents a specific benefit or service covered by an insurance plan. MemberPlan
represents an insurance plan that a member is enrolled in. Insurance Coverage represents an
insurance policy that covers one or more members. PurchaserPlan and Coverage Benefit are not
standard objects available for Insurance Management.

Q NO = 35
The Salesforce Admin for Lake Tahoe Hospital wants to implement Utilization Management. Which
two of the listed steps need to be taken during the set-up process? (Choose 2)
A. Install the Health Cloud Care Request Extensions unmanaged packagE.
B. Assign the Health Cloud Permission Set License and Health Cloud Platform Permission Set
License to Salesforce Classic users.
C. Assign the Health Cloud Permission Set License and the Health Cloud Platform
Permission Set License to Salesforce Lightning users.
D. Install the Utilization Management
Extensions. Answer: A, C
According to the Health Cloud Implementation Guide, the two steps that need to be taken during
the set-up process for Utilization Management are:
• Install the Health Cloud Care Request Extensions unmanaged package. This package contains
custom objects, fields, layouts, tabs, and components for Utilization Management.
• Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission
Set License to Salesforce Lightning users. These licenses enable access to Health Cloud features and
functionalities for Lightning Experience. Assigning the Health Cloud Permission Set License and
Health Cloud Platform Permission Set License to Salesforce Classic users is not necessary for
Utilization Management. Installing the Utilization Management Extensions is not a valid step for
Utilization Management.

Q NO = 36
Which three business process are supported by Salesforce HC utilization Management? (Choose 3)
A. Ticketing
B. Physician Request
C. Drug Request
D. Admissions
E. Appeal
s Answer: C, D,
E

Explanation:
Reference and details below.

Q NO = 37
Which three standard objects are used in the workflow to manage utilization data? (Choose 3)
A. Care Request Plan
B. Care Diagnosis
C. Care Authorization
D. Care Request
E. Care
Request Drug
Answer: ACD
According to the Salesforce documentation2, the following standard objects are used in the
workflow to manage utilization data:
• Care Request Plan: A care request plan is an object that stores information about the plan of
care for a member. It includes details such as the diagnosis, the service type, the start and end dates,
and the status of the plan2.
• Care Authorization: A care authorization is an object that stores information about the
approval or denial of a service or payment by a payer. It includes details such as the authorization
number, the decision date, the decision reason, and the status of the authorization2.
• Care Request: A care request is an object that stores information about the request for a
service or payment by a provider or a member. It includes details such as the request type, the
request date, the priority, and the status of the request2.

Q NO = 38
Which is true about choosing a care request type when setting up a new care request record?
A. Any case record type can be chosen when creating care request.
B. A care request type cannot be chosen when creating a new care request.
C. A case record type can be chosen to identify a single care request type for each care request.
D. Multiple care request types can be chosen for a single care
request. Answer: C
According to the Salesforce documentation3, when setting up a new care request record, you need
to choose a case record type to identify the care request type. The care request type determines
what fields and values are available on the care request record. There are four predefined care
request types in Health Cloud: Physician Request, Drug Request, Admission Request, and Appeal
Request. You can also create custom care request types to suit your business needs3.

Q NO = 39
Healthcare companies face challenges from a variety of sources. What are three common challenges
they could encounter that HC solves for? (Choose 3)
A. There are not enough Providers for the amount of the Care Requests.
B. Insufficient funds allocated to Research and Development.
C. The need to drive sales while reducing cost.
D. Growing customer expectations for delivery of care everywherE.
E. Growing demand for a more personalized care
experience. Answer: C, D, E
According to the Salesforce website, Health Cloud solves for some of the common challenges that
healthcare companies face from various sources. Some of these challenges are:
• The need to drive sales while reducing cost: Health Cloud helps healthcare companies
increase their revenue and efficiency by streamlining their processes, automating their workflows,
and optimizing their resources.
• Growing customer expectations for delivery of care everywhere: Health Cloud helps
healthcare companies deliver personalized and collaborative care across every touchpoint, whether
it is in person, online, or on mobile devices.
• Growing demand for a more personalized care experience: Health Cloud helps healthcare
companies provide tailored and holistic care for each customer by leveraging data insights, artificial
intelligence, and digital engagement tools.

Q NO = 40
Which permission set is needed to grant users read access to health insurance records and also
create, read and update access to Utilization Management records?
A. HC Utilization Management Permission Set
B. HC Foundation permission set
C. HC Permission set license
D. The Health Cloud Member Services
Permission Set Answer: A
Explanation:

Reference and details below.

According to the Salesforce documentation, to grant users read access to health insurance records
and also create, read and update access to utilization management records, you need to assign them
the HC Utilization Management permission set. This permission set grants users access to various
objects, fields, tabs, apps, and components related to utilization management in Health Cloud.

Q NO = 41
What is the best practice when transitioning an org from Service Cloud to HC?
A. Approach depends on how each customer uses their org. Any other options may be used.
B. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
C. Migrate the entire org in place.
D. Build out HC capabilities in a new org, then migrate all users and
data. Answer: A
Explanation:

Reference and details below.

According to the Health Cloud Implementation Guide, the best practice when transitioning an org
from Service Cloud to Health Cloud is to approach it depending on how each customer uses their
org. There is no one-size-fits-all solution for migrating from Service Cloud to Health Cloud, as each
customer may have different requirements, use cases, and data models. Therefore, any of the other
options may be used depending on the customer’s needs and preferences.

Q NO = 42
A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all
teams within the organization Work with all members, only some teams require HC capabilities.
What is the recommended best practice for modeling members in HC for this organization?
A. Only groups needing HC capabilities need to use Person Accounts.
B. Model as Person Accounts, whether they are using HC capabilities or not.
C. Account Record Types for existing members can remain as-is. Future members should be
created as Person Accounts.
D. Use the individual model
with HC Answer: B
According to the Health Cloud Implementation Guide, the recommended best practice for modeling
members in Health Cloud for a payer service cloud org that uses accounts and contacts to model
health insurance members is to model them as person accounts, whether they are using Health
Cloud capabilities or not. Person accounts are a type of account that combines account and contact
information in a single record. They are suitable for representing individual consumers in healthcare
and life sciences. Using person accounts for all members can simplify data management and avoid
data duplication. Only groups needing Health Cloud capabilities need to use person accounts is not a
recommended best practice, as it can create inconsistency and complexity in data modeling.
Account record types for existing members can remain as-is is not a recommended best practice, as
it can limit the functionality and integration of Health Cloud features. Using the individual model
with Health Cloud is not a valid option, as the individual model is not supported by Health Cloud.

Q NO = 43
In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the
migration of Patient Data from an existing Service Cloud org to a new HC org?(Choose 2)
A. Use Salesforce Data Masking when moving data to a Sandbox.
B. Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes
C. Export Data to a spreadsheet to remove PHI before importing it into a Sandbox
D. Ensure Sandboxes have
E. Platform Shield
enabled. Answer: A, B
According to the Health Cloud Data Model Developer Guide, two ways that a data architect can
ensure PHI/PII data visibility is minimized during the migration of patient data from an existing
Service Cloud org to a new Health Cloud org are:
• Use Salesforce Data Masking when moving data to a sandbox. Data Masking is a tool that
helps you protect sensitive data in sandboxes by masking it with anonymized values.
• Use Data Templates to exclude PHI/PII data from being added to partial copy sandboxes.
Data Templates are files that specify which objects and fields to include or exclude when creating a
partial copy sandbox. Exporting data to a spreadsheet to remove PHI before importing it into a
sandbox is not a recommended way, as it can introduce errors and security risks. Ensuring sandboxes
have Platform Shield enabled is not a valid way, as Platform Shield is not a feature of sandboxes.
Platform Shield is a product that allows encryption of data at rest in production orgs.

Q NO = 44
What is the recommended approach to create patients’ records used in HC?
A. Use Patient Data Import Wizard for importing up to 50,000 records.
B. Patient object to convert leads into contacts.
C. Create patient records using Patient Loader WizarD.
D. Create as Person Accounts or Leads for
referrals Answer: D

Q NO = 45
Which step is recommended to be completed before migrating from Service Cloud to HC?
A. Migrate all existing leads to candidate leads.
B. Migrate patient data to person accounts.
C. Uninstall any Sales Cloud related packages.
D. Log a Salesforce support
case. Answer: B

Q NO = 46
A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using
the Health Cloud Provider data model. Which approach should the administrator take if the Custom
Provider Search Lightning component is to be used?
A. The Provider data model is required for all Service Cloud to Health Cloud migrations, but
either the standard or custom search components may be useD.
B. If the Provider data model is used, the standard Health Cloud Provider Search component
must be used or extendeD. Custom search components are not supporteD.
C. The current data model with the existing component can be used as well as the
Provider data model with either custom search component or the Health Cloud Provider Search
component.
D. The Standard Health Cloud Provider Search component can be used to search either the
Health Cloud Provider data model or a custom Provider data model.
Answer: C
According to the Salesforce documentation1, the Health Cloud Provider data model is an optional
data model that can be used to represent providers and their relationships in Health Cloud. It is not
required for all Service Cloud to Health Cloud migrations, and it can coexist with the existing data
model. The Custom Provider Search Lightning component is a custom component that can be used
to search for providers using any data model, including the Health Cloud Provider data model or a
custom provider data model. The Health Cloud Provider Search component is a standard component
that can be used to search for providers using the Health Cloud Provider data model only. It can be
extended or customized, but not replaced by a custom component1.

Q NO = 47
Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud?
(Choose two.)
A. Monitor the location of the patient using the GPS on their mobile device.
B. Use a meaningful subset of the data generated by connected devices to drive patient
engagement and intervention.
C. Connect the patient’s social media accounts to the patient profile and use information
contained in social media feeds to monitor the patient’s health.
D. Bring in all the device generated data for the entire patient population to create a device
data lake within Health ClouD.
E. Use the data generated by connected devices used by patient to monitor the patient’s health.
Answer: B, E
According to the Salesforce documentation2, Remote Patient Monitoring is a feature in Health Cloud
that enables healthcare organizations to use the data generated by connected devices used by
patients to monitor their health and provide personalized care. Remote Patient Monitoring allows
healthcare organizations to:
• Use a meaningful subset of the data generated by connected devices to drive patient
engagement and intervention. Remote Patient Monitoring helps healthcare organizations filter and
prioritize the device data based on predefined rules and thresholds, and trigger actions such as
alerts, tasks, or messages when certain conditions are met2.
• Use the data generated by connected devices used by patients to monitor their health.
Remote Patient Monitoring helps healthcare organizations collect and store the device data in
Health Cloud, and display it in various views such as charts, dashboards, or reports. This helps
healthcare professionals gain insights into the patients’ health status, trends, and outcomes2.
Q NO = 48
Which of the following Salesforce and Health Cloud objects can be used to represent Provider and
their relationship in a Provider Management data model? (Choose Three.)
A. Contact
B. Healthcare Practitioner Facility
C. Lead
D. Case
E. Healthcare
Provider Answer: A, B,
E Explanation:
Reference and details below.

According to the Salesforce documentation3, the following Salesforce and Health Cloud objects can
be used to represent providers and their relationships in a provider management data model:
• Contact: A contact is a standard object in Salesforce that stores information about an
individual person, such as name, phone, email, address, etc. A contact can be used to represent a
provider who is a person, such as a physician, nurse, or therapist3.
• Healthcare Practitioner Facility: A healthcare practitioner facility is a custom object in Health
Cloud that stores information about the relationship between a provider and a facility where they
practice, such as hospital, clinic, or pharmacy. A healthcare practitioner facility can be used to track
each of the different locations where a provider practices3.
• Healthcare Provider: A healthcare provider is a custom object in Health Cloud that stores
information about a provider who is an organization or a group of providers, such as hospital system,
clinic network, or physician group3.

Q NO = 49
A company recently migrated from Service Cloud to Health Cloud and is working on strengthening
their relationships within their provider network. Which object within the Provider Relationship
Management data model can be used to track each of the different locations where a provider
practiced?
A. HealthcareFacilityNetwork
B. HealthcareProvider
C. HealthcarePractitionerFacility
D. HealthcareProviderSpeciality
E. BusinessLicense
Answer: C
According to the Salesforce documentation, a healthcare facility network is a custom object in Health
Cloud that stores information about a network of facilities that are affiliated with each other, such as
hospital system, clinic network, or pharmacy chain. A healthcare facility network can be used to track
each of the different networks where a provider is affiliated.

Q NO = 50
An administrator wants to add additional fields to their Provider Search capabilities. Which two
objects can they map fields from? (Choose Two.)
A. Healthcare Practitioner Facility
B. Care Provider Searchable Field
C. Person Account
D. Account
E. Healthcare
Provider Answer: A, E
Explanation:
Reference and details below.

Q NO = 51
Which objects are leveraged to track patient referrals?
A. Lead
B. Care Request
C. Care Program Enrollee
D. C
ases
Answer: A
According to the Health Cloud Implementation Guide, Lead is the object that is leveraged to track
patient referrals. Lead is a standard object that represents a potential customer or patient who has
expressed interest in a product or service. Leads can be converted into person accounts or contacts
when they are qualified. Care Request, Care Program Enrollee, and Cases are not objects that are
used to track patient referrals.
Q NO = 52
Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud?
(Choose three.)
A. Perform an audit of the Contact Record to keep track of the changes made to the Contact
record by users.
B. Perform contact tracing of their internal employees during an infectious disease
outbreak or pandemic.
C. Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
D. Track their patients as contacts by using Contact entity in Salesforce.
E. Track the location duration and number of participants in each contact encounter
that the infected person was involved in.
Answer: B, C, E

According to the Health Cloud Implementation Guide, Contact Tracing is a feature in Health Cloud
that allows providers to perform contact tracing of their internal employees or their patients during
an infectious disease outbreak or pandemic. Contact Tracing helps providers identify and monitor
people who have been exposed to an infected person and provide them with guidance and
resources. With the help of Contact Tracing, providers can perform the following three actions:
• Perform contact tracing of their internal employees during an infectious disease outbreak or
pandemic. This action allows providers to track and manage the health status of their employees
who may have been exposed to an infection at work or in the community.
• Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
This action allows providers to track and manage the health status of their patients who may have
been exposed to an infection during a visit or in the community.
• Track the location, duration, and number of participants in each contact encounter that the
infected person was involved in. This action allows providers to collect and analyze data about the
exposure risk and transmission patterns of an infection. Performing an audit of the Contact Record
to keep track of the changes made to the Contact record by users is not an action that providers can
take with the help of Contact Tracing. Tracking their patients as contacts by using Contact entity in
Salesforce is not an action that providers can take with the help of Contact Tracing.

Q NO = 53
A Health Cloud administrator is working to create an external facing site to allow patients to find
providers within their network. The site is being built by Experience ClouD. The administrator needs
to determine what access external users must be granted to allow patients to search and find
Providers that fit selected criteriA. Which object do the external user need read access to?
A. CareProviderFacilitySpeciality
B. HealthcarePractitionerFacility
C. CareProviderSearchableField
D. CareProviderSearch
Config Answer: C
According to the Health Cloud Data Model Developer Guide, CareProviderSearchableField is the
object that external users need read access to allow patients to search and find providers that fit
selected criteria. CareProviderSearchableField is a custom object that defines which fields on the
CareProvider object are searchable by external users. CareProvider is a custom object that
represents a provider who delivers care or services to patients. CareProviderFacilitySpeciality,
HealthcarePractitionerFacility, and CareProviderSearchConfig are not objects that external users
need read access to for provider search.

Q NO = 54
A Health Cloud administrator working on a Care Coordination project needs to change the role name
‘Care Coordinator’ to ‘Care Consultant’ to match the organizations nomenclaturE. Which three steps
should the administrator take to ensure all Tasks identify the role ‘Care Consultant’? (Choose three.)
A. Create an ETL script to update the previously assigned To picklist values of Tasks created
in the past.
B. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health
Cloud Setting.
C. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in
Health Cloud Setting.
D. Update the Care Plan Record Type custom metadata type to reflect the care
coordination processes specific to the Care Coordinators.
E. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task
object. Answer: B, C, E

According to the Health Cloud Implementation Guide, the three steps that an administrator should
take to ensure all tasks identify the role ‘Care Consultant’ are:
• Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health
Cloud Setting. This step allows the administrator to define or modify the roles that are available for
assigning tasks to patients.
• Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in
Health Cloud Setting. This step allows the administrator to define or modify the roles that are
available for assigning tasks to care coordinators.
• Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task
object. This step allows the administrator to update the values in the picklist field that determines
who is responsible for completing a task in a care plan template. Creating an ETL script to update the
previously assigned To picklist values of Tasks created in the past is not a recommended step, as it
can introduce errors and data loss. Updating the Care Plan Record Type custom metadata type to
reflect the care coordination processes specific to the Care Coordinators is not a relevant step for
changing the role name.

Q NO = 55
In which two ways can an administrator ensure that Patient Risk scores are recalculated periodically?
(Choose Two.)
A. Setup a scheduled Apex batch job.
B. Use the CMS recalculation API
C. Use a third party API to recalculate CMS risk score
D. Setup a Apex batch job and run the job manually
E. Create a Healthcare Provider enrollment
flow. Answer: A, D
Explanation:
Reference and details below.

According to the Health Cloud Data Model Developer Guide, two ways that an administrator can
ensure that Patient Risk scores are recalculated periodically are:
• Set up a scheduled Apex batch job. This method allows the administrator to create an Apex
class that implements Database.Batchable interface and Schedulable interface, and schedule it to
run at specified intervals using Apex Scheduler.
• Set up an Apex batch job and run it manually. This method allows the administrator to
create an Apex class that implements Database.Batchable interface, and execute it manually using
anonymous Apex code or developer console. Using CMS recalculation API is not a valid way, as CMS
recalculation API is not a feature of Health Cloud. Using a third party API to recalculate CMS risk
score is not a recommended way, as it can introduce security and integration risks. Creating a
Healthcare Provider enrollment flow is not a relevant way, as it has nothing to do with patient risk
scores.

Q NO = 56
Which three of the following Health Cloud objects are part of the standard Care Management data
Model? (Choose three)
A. CareSpeciality
B. CarePlan Template Task
C. TimelineViewConfiguration
D. CareProgramGoal
E. CarePla
nGoal Answer:
B, C, E
 According to the Health Cloud Data Model Developer Guide, CarePlan Template Task,
TimelineViewConfiguration, and CarePlanGoal are three Health Cloud objects that are part of the
standard Care Management data model. CarePlan Template Task is a custom object that represents a
task that is part of a care plan template. TimelineViewConfiguration is a custom object that defines
how to display timeline events for a care plan. CarePlanGoal is a custom object that represents a
goal that is part of a care plan. CareSpeciality and CareProgramGoal are not Health Cloud objects
that are part of the standard Care Management data model.

Q NO = 57
The Salesforce administrator for ABC Policies Inc, a Health Care Payer Organization, would like to
enable the members to enroll in and out of Care Program multiple times. Where, within Health
Cloud Settings, should a Health Cloud administrator make changes to accomplish this requirement?
A. Program Enrollee Settings
B. Care Program Settings
C. Health Cloud Settings
D. Care Request
Settings Answer: A

Explanation:
Reference and details below.

According to the Health Cloud Implementation Guide, Program Enrollee Settings is the place within
Health Cloud Settings where a Health Cloud administrator can make changes to accomplish the
requirement of enabling the members to enroll in and out of Care Program multiple times. Program
Enrollee Settings allow the administrator to configure how members can be enrolled in or removed
from care programs, such as allowing multiple enrollments, setting enrollment statuses, and defining
enrollment criteria. Care Program Settings, Health Cloud Settings, and Care Request Settings are not
places where the administrator can make changes to enable multiple enrollments.

Q NO = 58
Which two of the following statements are true about Care Teams? (Choose Two.)
A. Care Team Members are optional on a Care Plan.
B. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan
Template can be applied.
C. If the Problem and Goal objects use Private Sharing, Care Team Membership provides
access to these objects.
D. Communities must be enabled before External Care Team members can be
added. Answer: A, B
According to the Health Cloud Implementation Guide, two statements that are true about Care
Teams are:
• Care Team Members are optional on a Care Plan. This statement is true because a care plan
can be created without any care team members assigned to it. However, adding care team members
can help with collaboration and coordination of care.
• A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan
Template can be applied. This statement is true because a coordinator is required to manage the
tasks and goals of a care plan template. A coordinator can be either an internal or external user who
has access to Health Cloud. If the Problem and Goal objects use Private Sharing, Care Team
Membership provides access to these objects is not a true statement, as care team membership
does not grant access to objects that use private sharing. Communities must be enabled before
External Care Team members can be added is not a true statement, as external care team members
can be added without enabling communities.

Q NO = 59
A Health Cloud administrator has set up risk recalculation by setting the recalculate flag to TRUE but
is not seeing the recalculation score for the patient. Which of the following is most likely the reason
why recalculation score for the patient is not displaying?
A. Use the CMS recalculation API
B. Risk scores are only recalculated for patients who are affiliated with a care program.
C. CMS scores cannot be recalculated in health cloud.
D. Use a 3 - Apply to Real World / Analyze / Evaluated party API to recalculate CMS risk
score. Answer: B

Explanation:
Reference and details below.

According to the Health Cloud Data Model Developer Guide, Risk scores are only recalculated for
patients who are affiliated with a care program is the most likely reason why recalculation score for
the patient is not displaying. Risk scores are calculated based on CMS-HCC (Centers for Medicare &
Medicaid Services - Hierarchical Condition Categories) model, which assigns risk factors to patients
based on their diagnoses and demographic factors. Risk scores are used to adjust payments for
health plans and providers. Risk scores are only recalculated when the recalculate flag is set to TRUE
and the patient is affiliated with a care program. Using CMS recalculation API is not a valid reason, as
CMS recalculation API is not a feature of Health Cloud. CMS scores cannot be recalculated in health
cloud is not a valid reason, as CMS scores can be recalculated in health cloud by setting the
recalculate flag to TRUE. Using a third party API to recalculate CMS risk score is not a valid reason, as
it has nothing to do with displaying the recalculation score.

Q NO = 60
Which Salesforce object is used to model a Care Plan?
A. Account
B. Lead
C. Case
D. Opportunity
E. T
ask
Answer:
C
According to the Health Cloud Data Model Developer Guide, Case is the Salesforce object that is
used to model a Care Plan. Case is a standard object that represents an issue or request that
requires resolution or action. Cases can be used to model care plans by adding custom fields and
related objects such as problems, goals, tasks, and timeline events. Account, Lead, Opportunity, and
Task are not objects that are used to model a Care Plan.

Q NO = 61
When Setting Up Intelligent Sales, which three types of record should be a ………………..
Records can be Created? (Choose Three)
A. Accounts
B. Contacts
C. Assets
D. Locations
E. Opport
unities Answer:
A, B, D
According to the Salesforce documentation1, when setting up Intelligent Sales in Health Cloud, you
need to create records for accounts, contacts, and locations. Accounts represent the organizations
or individuals that you sell to, such as hospitals, clinics, or pharmacies. Contacts represent the
people who work at those accounts, such as physicians, nurses, or pharmacists. Locations represent
the physical places where you visit your contacts, such as offices, wards, or labs1.
Q NO = 62
How does an administrator display device information on a patient card?
A. Create an Asset record and create a care registered device record that look up to the patient.
B. Create a custom field on the EHR_Patient object with a formula that return the information.
C. Create a custom field on the EHR_DeviceRequest object with a formula that
return the information.
D. Create a custom field on the EHR_MedicalDevice object with a formula that
return the information.
E. Create a custom field on the FilterCondition c object with a formula that return the
information. Answer: A
According to the Salesforce documentation2, to display device information on a patient card, you
need to create an asset record and a care registered device record that look up to the patient. An
asset record represents the device that is used by the patient, such as a blood pressure monitor, a
glucose meter, or a pulse oximeter. A care registered device record represents the relationship
between the patient and the device, such as the device name, serial number, status, and start and
end dates2.
Q NO = 63
How Can you restrict access to an entire patient / member list or to specific columns of that list?
(Choose two)
A. Permission Sets
B. Sharing setting
C. List View Permissions
D. Field Level
Security Answer: B, D

Explanation:
Reference and details below.

According to the Salesforce documentation3, there are two ways to restrict access to an entire
patient/member list or to specific columns of that list:
• Sharing setting: Sharing settings control the access level that users have to records owned by
other users. You can use sharing settings to grant or restrict access to an entire list of records based
on criteria such as role hierarchy, public groups, or manual sharing3.
• Field Level Security: Field level security controls the access level that users have to individual
fields within a record. You can use field level security to grant or restrict access to specific columns of
a list based on profiles or permission sets3.
Q NO = 64
Which three steps should be followed when setting up Intelligent Sales in Health Cloud? (Choose
three.
A. Customize Visit Execution event object
B. Customize the vendor product fulfillment flow
C. Enable Intelligent Sales
D. Set up permission set for Intelligent Sales
E. Set Visit Inventory Management to
enabled Answer: C, D, E
According to the Salesforce documentation, there are three steps that should be followed when
setting up Intelligent Sales in Health Cloud:
• Enable Intelligent Sales: This step allows you to turn on the Intelligent Sales feature in Health
Cloud and configure some settings such as default visit duration, visit report template, and visit
report email template.
• Set up permission set for Intelligent Sales: This step allows you to assign the appropriate
permission sets to users who need access to Intelligent Sales features such as visit management,
product catalog, order authorization, and inventory management.
• Set Visit Inventory Management to enabled: This step allows you to enable the inventory
management feature in Health Cloud and configure some settings such as default inventory location,
default inventory transfer status, and default order authorization status.

Q NO = 65
Which entity in Health cloud is used to store the details of a vaccine being administrated?
A. Procedure
B. Patient Immunization
C. Medication
D. Enco
unter
Answer: B
According to the Salesforce documentation, Patient Immunization is an object in Health Cloud that is
used to store the details of a vaccine being administered. It includes information such as the vaccine
name, lot number, manufacturer, route of administration, site of administration, dose quantity, dose
unit, expiration date, and adverse reaction.

Q NO = 66
Which three types of Electronic Health Record data transmitted via HL7 can be stored in Salesforce
objects? (Choose Three.
A. Continuation of Care document (CCD.
B. Observation Results (ORU)
C. Personal Health Record (PHR)
D. Admission, Discharge, Transfer Data (ADT)
E. Clinical Document Architecture
(CDA. Answer: B, D, E
According to the Salesforce documentation1, the following types of electronic health record data
transmitted via HL7 can be stored in Salesforce objects:
• Observation Results (ORU): ORU messages contain clinical observations and results, such as
lab tests, vital signs, or imaging reports. ORU messages can be stored in the DiagnosticReport object
in Health Cloud1.
• Admission, Discharge, Transfer Data (ADT): ADT messages contain information about patient
admissions, discharges, transfers, or updates, such as demographics, insurance, or diagnosis. ADT
messages can be stored in the EhrPatient object in Health Cloud1.
• Clinical Document Architecture (CDA): CDA is a standard for exchanging clinical documents,
such as discharge summaries, progress notes, or referrals. CDA documents can be stored in the
Document object in Health Cloud1.

Q NO = 67
A client wants to store data for patient’s smartwatch to display within the Remote Monitoring
charts. What object would you store this information in?
A. DiagnosticSummary
B. Care Observations
C. Clinical Encounters
D. Ident
ifiers
Answer: B
According to the Salesforce documentation2, Care Observations is an object in Health Cloud that is
used to store the data for patient’s smartwatch to display within the Remote Monitoring charts. Care
Observations include information such as the observation type, value, unit, date, and time. Care
Observations can be created from various sources, such as connected devices, manual entry, or
external systems2.
Q NO = 68
Which Feature would an administrator setup to help their sales team view all provider related to a
specific facility?
A. Provider Search
B. Practitioner Relationship
C. Provider Cards
D. Provider
Relationship Answer: D

According to the Salesforce documentation3, Practitioner Relationship is an object in Health Cloud

that is used to track the relationship between a provider and another provider or a facility.
Practitioner Relationship includes information such as the relationship type, start date, end date,
and status. Practitioner Relationship can be used to help sales teams view all providers related to a
specific facility3.
Q NO = 69
Which three activities does “The Social Determinants” feature in Health cloud help providers
perform? (choose three.
A. Integrate service such as transportation and meal delivery into their patient care
plans and programs.
B. Track determinants and barriers to care across their patient populations
C. Automatically import credit scores and income information into the patient record in
Health cloud
D. Track the influence of the social network of the patient on the patients’ health outcomes
E. Plan interventions to help address the barriers to care within their patient
populations Answer: ABE
According to the Salesforce website, The Social Determinants feature in Health Cloud helps
providers perform the following activities:
• Integrate services such as transportation and meal delivery into their patient care plans and
programs. The Social Determinants feature allows providers to connect patients with community
resources that can help them overcome nonclinical barriers to care, such as lack of transportation,
food insecurity, or social isolation.
• Track determinants and barriers to care across their patient populations. The Social
Determinants feature allows providers to collect and analyze data on various social factors that
affect patients’ health outcomes, such as income, education, housing, or environment.
• Plan interventions to help address the barriers to care within their patient populations. The
Social Determinants feature allows providers to create and manage action plans that target specific
social needs of patients and measure their impact on health indicators.

Q NO = 70
Which of the following capabilities of the provider search would a customer service Agent use to
help payers to find the right provider? (Choose Three.
A. Use Provider search in an authenticated community page
B. Use provider search in an unauthenticated community page
C. Control the list of the fields displayed in the search panel and search results
D. Use custom fields defined in healthcare provider and healthcare Practitioner Facility
entities as part of the search provider.
E. Use custom fields defined in any entities within the Provider data model in Health cloud as
part of the search component.
Answer: A, C, D
According to the Salesforce documentation, the following capabilities of the provider search would a
customer service agent use to help payers find the right provider:
• Control the list of fields displayed in the search panel and search results. The provider search
allows customer service agents to customize which fields are displayed in the search panel and
search results for different types of providers or facilities. This helps them find the most relevant
information quickly and easily.
• Use custom fields defined in healthcare provider and healthcare practitioner facility entities
as part of the search provider. The provider search allows customer service agents to use custom
fields defined in healthcare provider and healthcare practitioner facility entities as part of the search
criteria or filters. This helps them narrow down their search results based on specific attributes or
preferences.

Q NO = 71
Which of the following is a valid Life Science Program Management data object ? (Choose threE.
A. Care Program Problem
B. Care Program Team Member
C. Care Program Provider
D. Care Program Enrollee Product
E. Care Program Enrollee Campaign

Answer: B, C, D
Explanation:
Reference and details below.

Q NO = 72
Which three statement are true about a Care Program? (Choose 3)
A. A Patient can be enrolled in multiple care programs at the same time.
B. A Patient cannot be enrolled in the same care program more than once.
C. More than 500 patients can be enrolled in a care program in a single request using the
Care Program Enrollment.
D. CareProgramEnrollee represents the participant enrolled in a care program
E. A patient can be enrolled in the same care program more than
once. Answer: A, D, E

Q NO = 73
Which Intelligent Appointment Management, What products or feature can be leveraged to
supplement? (Choose two)
A. Salesforce Field Service
B. Tableau CRM
C. Salesforce Scheduler
D. External Scheduling
Systems Answer: C, D

Q NO = 74
Which Three items can be a Life Science company track about a Care Programs using Program
Management? (Choose Three. (Repeated question)
A. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
B. The budget & Expenses of the company’s associate Care Program
C. The clinical indicators that need to be monitored in the care programs
D. The products that are associate with a given Care Program
E. The plans that enrollees have been engaged in as part of the care
program Answer: A, C, E
According to the Health Cloud Data Model Developer Guide, Program Management is a feature in
Health Cloud that allows life science companies to track and manage care programs that offer
products and services to patients and providers. With Program Management, life science companies
can track the following three items about a care program:
• The multiple marketing campaigns that enrollees are subjected to as part of the care
program. This item can be tracked by using the CareProgramEnrolleeCampaign object, which
represents a marketing campaign that targets a specific care program enrollee.
• The products that are associated with a given care program. This item can be tracked by
using the CareProgramEnrolleeProduct object, which represents a product or service that is offered
to a care program enrollee.
• The plans that enrollees have been engaged in as part of the care program. This item can be
tracked by using the CareProgramEnrolleePlan object, which represents a plan or package that
contains one or more products or services for a care program enrollee. The budget and expenses of
the company’s associated care program is not an item that can be tracked by using Program
Management. The clinical indicators that need to be monitored in the care programs is not an item
that can be tracked by using Program Management.

Q NO = 75
Which underlying object helps with sales compliance with sales agreements?
A. Opportunities
B. Contacts
C. Orders
D. Fore
casts
Answer: C
Explanation:
According to the Health Cloud Data Model Developer Guide, Orders is the underlying object that
helps with sales compliance with sales agreements. Orders is a standard object that represents a
confirmed request to purchase one or more products. Orders can be used to track the fulfillment
and invoicing of products that are sold to customers. Orders can also be linked to contracts or
agreements to ensure compliance with the terms and conditions of the sales. Opportunities,
Contacts, and Forecasts are not objects that help with sales compliance with sales agreements.
Reference and details below.

Q NO = 76
During set up a salesforce admin is unable to install the health cloud claims unmanaged package.
What is the reason?
A. The health cloud managed package is missing
B. The health cloud permission set license is missing
C. The administrator is not registered in AppExchange
D. The administrator doesn’t have health cloud license
Answer: A
According to the Salesforce documentation1, to install the health cloud claims unmanaged
package, you need to have the health cloud managed package installed first. The health cloud
managed package contains the core objects, fields, tabs, apps, components, and more that are
required for health cloud functionality. The health cloud claims unmanaged package is an extension
that contains additional objects, fields, tabs, apps, components, and more that are specific to claims
management1.

Q NO = 77
A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update
existing integrations to create records in health cloud objects instead of creating records in custom
objects. Which unique health cloud considerations apply regarding the use of APIs in this case?
A. Health Cloud uses Business API’s that should be used instead of object level API’s
B. Only object level APIs should be used as Business APIs are not used for record creation.
C. Health cloud and custom objects both leverage the same object -level API approach. No
unique health cloud considerations apply.
D. Any combination of object-level APIs and business APIs may be
used. Answer: A
According to the Salesforce documentation2, Health Cloud uses Business APIs that should be used
instead of object level APIs when creating records in Health Cloud objects. Business APIs are custom
REST APIs that perform complex business logic and validations on Health Cloud objects. Object level
APIs are standard REST or SOAP APIs that perform CRUD operations on individual objects. Business
APIs ensure data integrity and consistency across Health Cloud objects, while object level APIs may
result in data errors or inconsistencies2.
Q NO = 78
Which two actions should be completed by health cloud admin in order to leverage the health cloud
utilization management capabilities?
A. Install the heath cloud unmanaged package extension
B. Install the health cloud managed package
C. Install the health cloud care request extensions managed package.
D. Assign the health cloud social determinants permission set
E. Assign the health cloud foundation
permission set Answer: B, C
Explanation:

According to the Salesforce documentation3, to leverage the health cloud utilization management
capabilities, you need to install the health cloud managed package and the health cloud care request
extensions managed package. The health cloud managed package contains the core objects, fields,
tabs, apps, components, and more that are required for health cloud functionality. The health cloud
care request extensions managed package contains additional objects, fields, tabs, apps,
components, and more that are specific to utilization management3.
Reference and details below.
Q NO = 79
Which statement is true about using PurchaserPlan and MemberPlan together when onboarding
new insurance members?
A. Multiple purchaser plans can be associated to multiple Member Plans.
B. Purchaser Plan and Member Plan has a master detail relationship
C. there is no relationship between MemberPlan and Purchaser Plan.
D. PurchasePlan is to be used as a template for creating
MemberPlan. Answer: D
According to the Salesforce documentation, PurchasePlan is an object in Health Cloud that stores
information about a plan purchased by an employer or an individual from a payer. PurchasePlan is to
be used as a template for creating MemberPlan records for each member enrolled in the plan.
MemberPlan is an object in Health Cloud that stores information about a member’s enrollment in a
plan, such as effective date, termination date, coverage type, and benefits.

Q NO = 80
Which of the following capabilities of provide search would a customer service agent use to help
prospective and returning patients for the right provider? (Choose threE.
A. Use custom fields defined in health care provider and health care practitioner facility
entities as part of search experience.
B. Use custom fields defined in any entity within the provider data model in health cloud as
part of search experience.
C. Use provider search in an authenticated community page
D. Connect the list of fields displayed in the search panel and search results.
E. Use provider search in an unauthenticated community
page. Answer: A, C, D
According to the Salesforce documentation, the following capabilities of provider search would a
customer service agent use to help prospective and returning patients find the right provider:
• Use custom fields defined in healthcare provider and healthcare practitioner facility entities
as part of search experience. The provider search allows customer service agents to use custom
fields defined in healthcare provider and healthcare practitioner facility entities as part of the search
criteria or filters. This helps them narrow down their search results based on specific attributes or
preferences.
• Use provider search in an authenticated community page. The provider search allows
customer service agents to use provider search in an authenticated community page where they can
log in with their credentials and access more features and information than an unauthenticated
community page.
• Control the list of fields displayed in the search panel and search results. The provider search
allows customer service agents to customize which fields are displayed in the search panel and
search results for different types of providers or facilities. This helps them find the most relevant
information quickly and easily.
Q NO = 81
In which two ways can Makana health service administrator prevent unauthorized users accessing
the data?(choose two)
A. Encrypt the data using shield
B. Install shield and enable mask.
C. create sharing sets
D. optimize data using mask
E. use field level security setting, record access setting and object
permission. Answer: A, B

Encrypting the data using shield (A) and using field level security setting, record access setting and
object permission (E) are two ways to prevent unauthorized users from accessing the data. Installing
shield and enabling mask (B) is not enough to protect the data, as masking only obscures the data in
reports and dashboards, but does not prevent access to the underlying data. Creating sharing sets ©
and optimizing data using mask (D) are not relevant to data security.

Q NO = 82
An insurance organization wants to be able to track specialties and sub-specialties related to
practitioner to use in provider search. Which would they store these relationships? (Choose threE.
A. Care provider facility specialty
B. Healthcare provider specialty
C. Care Taxonomy
D. Healthcare provider Taxonomy
E. Care
specialty
Answer: A, D, E
Explanation:
Reference and details below.

Q NO = 83
Which two steps can an administrator take to configure the care program enrollment flow? (choose
two)
A. Customize the out of box enrollment flow to match requirements
B. Use the provider enrollment flow out of box.
C. Customize the provider site flow.
D. Identify the patient as approved candidate in the flow.
E. Customize the care coordinator flow for
patient. Answer: A, D
Customizing the out of box enrollment flow to match requirements (A) and identifying the patient as
approved candidate in the flow (D) are two steps that an administrator can take to configure the care
program enrollment flow. Using the provider enrollment flow out of box (B) is not applicable, as it is
for providers, not patients. Customizing the provider site flow © and customizing the care
coordinator flow for patient (E) are not related to the care program enrollment flow.

Q NO = 84
Which three of the following statements are true about Care Plan Templates? (Choose ThreE.
A. When creating a care plan with a template you can unselect tasks so they will not be included.
B. The sort order of the Task group by Fields can be changed under custom setting task group.
C. Care plan templates must include at least 1 problem, 1 goal and 1 task.
D. When creating a care plan with a template you can change the offsets of the tasks.
E. Care plan templates can only be used when creating a new care
plan. Answer: A, B, C
When creating a care plan with a template you can unselect tasks so they will not be included (A),
the sort order of the Task group by Fields can be changed under custom setting task group (B), and
care plan templates must include at least 1 problem, 1 goal and 1 task © are true statements about
Care Plan Templates. When creating a care plan with a template you can change the offsets of the
tasks (D) is false, as you can only change the offsets of the tasks when creating a care plan without a
template. Care plan templates can only be used when creating a new care plan (E) is false, as you
can also use care plan templates when editing an existing care plan.

Q NO = 85
Which two fields are optional when creating a new Care plan task? (Choose Two)
A. Status
B. Due Date
C. Goal
D. Problem
E. Task Owner
Answer: CD
Goal © and Problem (D) are optional fields when creating a new Care plan task. Status (A) and Task
Owner (E) are required fields when creating a new Care plan task. Due Date (B) is not a field on Care
plan task, but rather on Task object.

Q NO = 86
Which Data Model Leverages external objects to support the use Case?
A. Care Observations
B. Claims
C. Member Plan
D. Clinical Service
Requests Answer: B
Claims data model leverages external objects to support the use case of integrating claims data from
external systems into Health Cloud. External objects are similar to custom objects, except that they
map to data that’s stored outside your Salesforce org1.
Q NO = 87
Which format is acceptable for intelligent document automation upload?
A. .PNG
B. .CSV
C. .DOC
D. .
MP4
Answer: A
Intelligent document automation supports the following file formats for upload: .jpg, .jpeg, .png,
.pdf, and .tif2. Therefore, .png is the only acceptable format among the options.

Q NO = 88
Which three steps are needed to setup Care Requests? (Choose three).
A. Create a new case record type for each Care Request type
B. Install UM unmanaged package for Health Cloud. Then assign Health cloud
Utilization management permission set to users along with Health cloud permission set
licenses.
C. All Care requests are pre-setup on all Health Cloud orgs by default.
D. Choose any existing case record type for each Care Request type.
E. Choose case Care Request record type for each Care Request
configuration. Answer: A, B, E
To set up care requests, you need to do the following steps3:
• Install the Utilization Management unmanaged package for Health Cloud and assign the
Health Cloud Utilization Management permission set to users along with Health Cloud permission
set licenses.
• Create a new case record type for each care request type.
• Choose the Case Care Request record type for each care request configuration.

Q NO = 89
Which three steps should the Data Architect take to ensure a successful migration from the
individual Model to person Accounts? (Choose three).
A. Configure your person account record type in the individual Record type Migration
B. Enable ‘Individual to Person Account Migration’ in custom setting
C. Ensure Person Accounts is enabled on the org.
D. Log a case with Salesforce to perform the conversion from the individual Model to
Person Accounts.
E. Use a CSV field a map PersonRecordTypeId to the Person Account Recordtype…….
Answer: A, C, E
To migrate from the individual model to person accounts, you need to do the following steps:
• Enable person accounts on your org.
• Configure your person account record type in the Individual Record Type Migration custom
setting.
• Use a CSV file and map PersonRecordTypeId to the person account record type.

Q NO = 90
Which three are the main consideration when transforming the individual ……….
A. Transforming the individual data model to person accounts in production org…
B. Patient to Case Object relationship
C. Account to Case object relationship
D. OWD sharing
E. Integration between Salesforce and 3rd party
system Answer: A, D, E

The main considerations when transforming the individual data model to person accounts are:
• Transforming the individual data model to person accounts in production orgs is irreversible.
• Organization-wide default sharing settings for accounts and contacts.
• Integration between Salesforce and third-party systems.

Q NO = 91
In which three ways does Health cloud meet compliance and regulatory requirements? (Choose
three.)
A. Health Cloud helps HLS organization achieve HIPAA Compliance
B. Health cloud is HIPAA certified
C. Health cloud is HITRUST certified
D. Health cloud is GDPR certified
E. Health cloud is HL-7
Compliant Answer: ACD

Health Cloud helps HLS organizations achieve HIPAA compliance (A), Health Cloud is HITRUST
certified ©, and Health Cloud is GDPR certified (D) are three ways that Health Cloud meets
compliance and regulatory requirements. Health Cloud is not HIPAA certified (B), as HIPAA
certification does not exist. Health Cloud is not HL-7 compliant (E), as HL-7 is a standard for
exchanging health information, not a compliance requirement.

Q NO = 92
Which three type of basic Patient or Member information is displayed on the Patient info
component? (Choose three.)
A. Primary Care Coordinator
B. List of Patient/Member Conditions
C. Gender
D. Thumbnail of Chatter Photo
E. Date of Birth
and Age Answer: BCE
List of Patient/Member Conditions (B), Gender ©, and Date of Birth and Age (E) are three types of
basic Patient or Member information that are displayed on the Patient info component. Primary
Care Coordinator (A) and Thumbnail of Chatter Photo (D) are not displayed on the Patient info
component.

Q NO = 93
 Which data model is used to represent information via standard object and record types on
standard objects to manage how care is covered?
A. Health Insurance data model
B. Coverage data model
C. Payer data model
D. Plan data model
E. Benefit data
model Answer: B
Coverage data model (B) is the data model that is used to represent information via standard object
and record types on standard objects to manage how care is covered. Health Insurance data model
(A), Payer data model ©, Plan data model (D), and Benefit data model (E) are not valid data models
in Health Cloud.

Q NO = 94
Which two health cloud specific setting must be configuration Health cloud org has lightning
experience enabled person account (Choose two)
A. Under Custom Metadata Types, enable the Health cloud Setting
B. Disable “Use Individual Data Model” in custom setting
C. Under Custom Metadata Types, Update the Health cloud ‘HCFeature’…
D. Enable “Use Person Accounts” custom setting.
E. Under Custom Metadata Types, Create a mapping records for Person
accounts. Answer: D, E

nder Custom Metadata Types, Update the Health cloud ‘HCFeature’… © and Under Custom
Metadata Types, Create a mapping records for Person accounts (E) are two Health Cloud specific
settings that must be configured in a Health Cloud org that has Lightning Experience enabled person
account. Under Custom Metadata Types, enable the Health cloud Setting (A) and Disable “Use
Individual Data Model” in custom setting (B) are not required settings for Health Cloud. Enable “Use
Person Accounts” custom setting (D) is not a valid setting in Health Cloud.
Q NO = 95
How Should Members and Patients be represented during the… Managers as per the
Salesforce recommendation?
A. Leveraging Person Accounts is the recommended approach to ………
B. The individual Data Model may be used to represent members ………
C. Salesforce recommends using Member Accounts to represent members ……
D. Leveraging Candidate Accounts are the recommended approach to ………
Answer: A
The individual Data Model may be used to represent members ……(B) is the recommended
approach to represent members and patients during the implementation by Patient Managers as per
the Salesforce recommendation. Leveraging Person Accounts is not the recommended approach to
………(A), as Person Accounts are used to represent providers, not members or patients. Salesforce
does not recommend using Member Accounts to represent members ……©, as Member Accounts
are used to represent payer organizations, not members or patients. Leveraging Candidate Accounts
are not the recommended approach to ………(D), as Candidate Accounts are used to represent
potential members or patients, not existing ones.

Q NO = 97
Which add-on license enhances Health Cloud to allow you to highlight times when a patient is most
likely to attend an appointment ?
A. Einstein Vision
B. Einstein Analytics Predictions
C. Einstein Bots
D. Einstein Activity
Capture Answer: B
Einstein Analytics Predictions is an add-on license that enhances Health Cloud to allow you to
highlight times when a patient is most likely to attend an appointment. It uses machine learning to
analyze historical data and generate predictions based on various factors2. Einstein Vision, Einstein
Bots, and Einstein Activity Capture are not related to this use case.
Q NO = 98
Care Requests seek authorization from a health plan for drugs, services, and admissions. They can
also contain request for review, appeals, complaints and grievances. Which Care Request review
ensure that a member is getting the right care in timely and cost-effective way?
A. Disposition Review
B. Concurrent Review
C. Care Review
D. Preauthorization Review
E. Retrospective
Review Answer: B
Concurrent review is a type of care request review that ensures that a member is getting the right
care in a timely and cost-effective way. It involves reviewing the medical necessity and
appropriateness of an ongoing service or admission3. Disposition review, care review,
preauthorization review, and retrospective review are not the correct terms for this type of review.
Q NO = 99
The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization
Management. What are the design consideration that administrator has to be aware of when
creating the application? (Choose two.)
A. Path can not be used to visually represent the status of a care request.
B. Care request functionality is included in the Health Cloud managed package.
C. Each Care request has to have an associated case.
D. New Care requests can be created using the ‘create care request’ component.
E. Care requests has empower components that can be exposed within
Communities. Answer: C, D
The design considerations that the administrator has to be aware of when creating the application
for utilization management are:
• Each care request has to have an associated case. A case is the standard Salesforce object
that represents a care request in Health Cloud4.
• New care requests can be created using the ‘Create Care Request’ component. This
component allows users to create a new care request from any page in the Health Cloud console5.
• Path can be used to visually represent the status of a care request. Path is a standard
Salesforce feature that displays the stages of a process, such as a care request, and guides users
along the steps in Salesforce Lightning Experience6.
• Care request functionality is not included in the Health Cloud managed package. It requires
installing the Utilization Management unmanaged package for Health Cloud and assigning the Health
Cloud Utilization Management permission set to users along with Health Cloud permission set
licenses.
• Care requests do not have empower components that can be exposed within Communities.
Empower components are custom Lightning components that allow patients or members to view
and manage their health information in Communities. Care requests are not part of the empower
components.

Q NO = 100
An Health Cloud administrator has a requirement to display a custom field from the HealthCondition
object that categorizes High Risk Conditions on the Patient Card. Which two are steps required to
achieve this? (Choose two.)
A. Add the newly created custom formula field on the Patient Card referencing the
HelthCondition object.
B. Create a custom formula the Account object.
C. Create a custom formula field on the Custom HealhCondition object.
D. Create an APEX Trigger to categorize the High Risk Conditions.
Answer: A, C
The steps required to display a custom field from the HealthCondition object that categorizes High
Risk Conditions on the Patient Card are:
• Create a custom formula field on the Custom HealthCondition object. This field can use logic
to determine whether a health condition is high risk or not based on certain criteria.
• Add the newly created custom formula field on the Patient Card referencing the
HealthCondition object. This can be done by creating or editing a patient card configuration record
and adding the field API name in the Field Name column.

Q NO = 101
Which entity in the new data model of Health Cloud can be used to store mappings between
different coding systems such ICD and HCC codes?
A. Identifier
B. Codesets
C. ContactPoint
D. Codeset
Bundle Answer: B
Code Sets are the entity in the new data model of Health Cloud that can be used to store mappings
between different coding systems such as ICD and HCC codes. Code Sets are a collection of codes
that represent a specific concept or value in a terminology system1.
Q NO = 102
How can Code Sets be managed in Health Cloud?
A. Health Cloud provides a Code Sets data model that is pre-populated with industry
standard procedures and diagnostic code sets.
B. Health Cloud does not provide a Code Sets data model
C. Health Cloud provides a Code Sets data model that must be populated from an external source.
D. Health Cloud provides a Code Sets data model that is pre-integrated to authoritative
sources to ensure the latest code sets are always available.

Answer: C
Explanation:
Reference and details below.
Q NO = 103
In which three ways can users access Provider Management standard objects? (Choose three)
A. By using Service Cloud
B. By assigning Health Cloud Platform Permission set licenses.
C. By assigning Health Cloud Foundation Permission set.
D. By assigning the Provider Permission set.
E. By using Health
Cloud. Answer: B, C, E
Health Cloud Foundation

Assigns read access to additional Health Cloud platform capabilities, including the Provider
Management data model.
The Health Cloud Provider Network Management permission set grants access to provider
management objects so users can manage
credentialing and recruiting.
To use the Provider Network Management features of Health Cloud, assign both the Provider
Network Management permission set and
the Health Cloud permission set to your users

Users can access Provider Management standard objects by using Health Cloud, by assigning Health
Cloud Platform Permission set licenses, and by assigning Health Cloud Foundation Permission set.
Health Cloud is the industry-specific solution that includes Provider Management features such as
provider search, provider network management, and provider credentialing3. Health Cloud Platform
Permission set licenses grant access to the Health Cloud platform objects and features, including the
Provider Management data model4. Health Cloud Foundation Permission set assigns read access to
additional Health Cloud platform capabilities, including the Provider Management data model5.
Service Cloud is not required to access Provider Management standard objects, and the Provider
Permission set is not a standard permission set in Health Cloud.

Q NO = 104
Which credentials are available to track against providers with standard Health Cloud? (Choose two.)
A. Specialties
B. Facility Relationship
C. Business License
D. Board
Certification Answer:
A, D
Explanation:
Reference and details below.

Q NO = 105
An admin wants to enable their users to leverage Provider Search,which denormalized object holds
data to support this feature
A. HealthCare Provider Facility
B. Provider Search Sync Logs
C. HealthCare Provider
D. Care Provider Searchable
field Answer: D
Care Provider Searchable Field is the denormalized object that holds data to support the
Provider Search feature in Health Cloud. Care Provider Searchable Field is a custom object that
stores searchable fields from the Healthcare Provider and Healthcare Provider Facility objects. It
allows users to search for providers based on various criteria such as name, location, specialty, and
availability. Healthcare Provider Facility, Provider Search Sync Logs, and Healthcare Provider are not
denormalized objects in Health Cloud.

Q NO = 106
A HC admin is configuring a ‘Convert to Patient’ process,utilizing the Lead to Individual Conversion
Apex class. Which statements are true about the steps the admin can take?(choose 3)
A. The admin must configure all Lead field mappings including Medical Record
Number,Source System and Source System ID.
B. The custom Convert to Patient button should be added to the Lead list view.
C. Some Lead field mappings including Medical Record Number,Source SystemID can be
handled automatically by HC.
D. The Lead to Individual Conversion apex class will create a new Opportunity for the patient.
E. Duplicate checks on Medical Record Number,Source System and Source System ID
can be handled automatically by HC
Answer: A, C, E
The admin must configure all Lead field mappings including Medical Record Number, Source System
and Source System ID (A), some Lead field mappings including Medical Record Number, Source
System ID can be handled automatically by HC ©, and duplicate checks on Medical Record Number,
Source System and Source System ID can be handled automatically by HC (E) are true statements
about the steps the admin can take. The custom Convert to Patient button should be added to the
Lead detail page, not the list view (B). The Lead to Individual Conversion apex class will not create a
new Opportunity for the patient (D).
Q NO = 107
Which 3 of the components are customizable in HC?
A. Timeline
B. EHR Data
C. Life Events
D. Patient Card
E. Custom
Label Answer:
ACD
Timeline (A), Life Events ©, and Patient Card (D) are components that are customizable in HC. EHR
Data (B) is not a component, but a type of data that can be integrated with HC. Custom Label (E) is
not a component, but a metadata type that can be used to create labels for components.

Q NO = 108
A service cloud organization migrating to HC uses Contacts to represent patients, physicians and
non-clinical staff. Which of these groups of contacts should be modeled as Person Accounts post-
migration?
A. Patients should be modeled as Person Accounts. Providers and non-clinical staff can be
modeled as Person Accounts or Contacts
B. Patients, physicians and non-clinical staff should be modeled as Person Accounts.
C. None By using individual data model, the use of person account can be avoided
D. Patients should be modeled as Person Accounts. Providers and non-clinical staff
should be modeled as Contacts
Answer: D
Patients should be modeled as Person Accounts. Providers and non-clinical staff should be modeled
as Contacts (D) is the correct answer. Patients, physicians and non-clinical staff should not be
modeled as Person Accounts (B), as Person Accounts are only for patients. The individual Data Model
is not recommended for HC, as it does not support all the features of HC ©. Providers and non-
clinical staff can be modeled as Person Accounts or Contacts (A) is not a valid answer, as it does not
specify which group should be modeled as Person Accounts.
Q NO = 109
Three steps required to configure HC?
A. Install HC unmanaged Package
B. Install HC managed package
C. Verify that chatter is enabled
D. Configure the console view
E. Enable the options for contact to related with multiple
accounts Answer: B, C, E
Install HC managed package (B), verify that chatter is enabled ©, and configure the console view (D)
are three steps required to configure HC. Install HC unmanaged Package (A) is not a valid step, as
there is no unmanaged package for HC. Enable the options for contact to related with multiple
accounts (E) is not a required step, as it is only needed if using Contacts instead of Person Accounts.

Q NO = 110
Which of the standard objects are included in the Care Plan Data Model?
A. Crae programs,Product,Patients
B. Life Events
C. Benifts,Barriers,Provider Education
D. Case,Problems,Goals,Tasks,Care Plan
Templates Answer: D
Case, Problems, Goals, Tasks, Care Plan Templates (D) are the standard objects that are included in
the Care Plan Data Model. Care programs, Product, Patients (A), Life Events (B), and Benefits,
Barriers, Provider Education © are not standard objects in the Care Plan Data Model.
Q NO = 111
What are the two steps required to create Health care providers for Health program?Choose two
A. Add NPI for associated provider
B. Choose associated facility for Care Program.
C. Add the UPIN
D. Create Care Program Providers from the App Launcher
E. Create a care program health care provider with an associated care prgm
provider Answer: A, E
Add NPI for associated provider (A) and create a care program health care provider with an
associated care program provider (E) are two steps required to create health care providers for
health program. Choose associated facility for care program (B) is not a valid step, as facilities are
not related to health care providers. Add the UPIN © is not a required step, as UPIN is an optional
field for health care providers. Create care program providers from the app launcher (D) is not a
valid step, as care program providers are created from the related list on the care program record.

Q NO = 112
Which solution includes pre-built APIs, connectors ,implementation templates, and a prescriptive
end-to-end reference architecture to enable EHR connectivity and power a patient 360 from any
HER into HC using HL7 V2 or FHIR standards?
A. Mulesoft Accelerator for HealthCare
B. Shield
C. Specialty vendors
D. Tableau CRM for
HealthCare Answer: A
Mulesoft Accelerator for Healthcare (A) is the solution that includes pre-built APIs, connectors,
implementation templates, and a prescriptive end-to-end reference architecture to enable EHR
connectivity and power a patient 360 from any EHR into Health Cloud using HL7 V2 or FHIR
standards. Shield (B) is a solution that provides encryption and auditing capabilities for data security.
Specialty vendors © are not a solution, but a type of external partners that can provide integration
services. Tableau CRM for Healthcare (D) is a solution that provides analytics and insights for
healthcare data.

Q NO = 114
Which two fields are required when creating a new care plan task?
A. owner
B. problem
C. Status
D. Goal
D. Due Date
Answer: AC
Owner (A) and Status © are two fields that are required when creating a new care plan task.
Problem (B), Goal (D), and Due Date (E) are optional fields when creating a new care plan task.

Q NO = 115
Service cloud organization is migrating to health cloud, and only certain teams of users have health
cloud use cases .Which Users with health cloud use cases or users who need access to health cloud
objects require health cloud permission set licences.
What three types of ancillary information can be included in a single care request.
A. Care request providers
B. Care request reviews
C. Care request drug
D. Care request diagnosis
E. Care request
facility Answer: B, C, D
Care request reviews (B), Care request drug ©, and Care request diagnosis (D) are three types of
ancillary information that can be included in a single care request. Care request providers (A) and
Care request facility (E) are not types of ancillary information, but types of related records that can
be associated with a care request.
Q NO = 116
Which features does Health Cloud Consent Management provide? (Choose two)
A. Capture Data Use Purpose'
B. Email for signature
C. Delegated signing
D. Capture IP Address during completion
E. E-Sig
nature
Answer: B, E
Health Cloud Consent Management provides features such as email for signature and e-signature.
Email for signature allows users to send consent documents to participants via email and track their
status. E-signature allows participants to electronically sign consent documents using a third-party
service such as DocuSign1. Capture Data Use Purpose, Delegated Signing, and Capture IP Address
during completion are not features of Health Cloud Consent Management.
Q NO = 117
Which two steps can an administrator take to configure the Care Program enrollment flow? (Choose
two.)
A. Customize the provider site flow.
B. Customize the care coordinator flow for patient
C. Use the patient approval flow
D. Use the provided enrollment flow out of the box.
E. Customize the out of the box enrollment flow template to match
requirements. Answer: D, E
An administrator can configure the Care Program enrollment flow by using the provided enrollment
flow out of the box or by customizing the out of the box enrollment flow template to match
requirements. Health Cloud delivers an automated process for enrolling patients in care programs
using Flow Builder. The flow lets the users select a program, add related products and providers, and
capture the participant’s consent. The administrator can use the default flow or modify it to suit
their needs2. Customize the provider site flow, customize the care coordinator flow for patient, and
use the patient approval flow are not steps to configure the Care Program enrollment flow.
Q NO = 118
A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem or
goal. Which three different locations in the Health Cloud console can be used to create tasks related
to a specific problem or goal within a Care Plan? (Choose three.)
A. Timeline Tab
B. Care Team
C. Care Plan page
C. Patient List
D. Household Tab
Answer: A, C, D
n administrator can create tasks within a Care Plan that is related to a specific problem or goal from
the Timeline Tab, the Care Plan page, or the Household Tab in the Health Cloud console. The
Timeline Tab shows a chronological view of all the tasks, events, and notes related to a patient or
member. The Care Plan page shows the details of a specific care plan, including the tasks, problems,
goals, and interventions. The Household Tab shows a list of household members and their
relationships with the patient or member3. The Care Team and the Patient List are not used to
create tasks within a Care Plan.

Q NO = 119
Which Permission Set Licenses and Permission Sets need to be assigned to users to leverage
Utilization Management' (Choose three)
A. Health Cloud Analytics Permission Set
B. Health Cloud Platform Permission Set License
C. Health Cloud Utilization Management Permission Set
D. Health Cloud Permission Set License
E. Health Cloud Foundation
Permission Set Answer: BCD
To leverage Utilization Management features in Health Cloud, users need to have Health Cloud
Permission Set License, Health Cloud Utilization Management Permission Set, and Health Cloud
Foundation Permission Set. Health Cloud Permission Set License grants access to the Health Cloud
platform objects and features. Health Cloud Utilization Management Permission Set grants access to
utilization management objects so users can manage care requests and reviews. Health Cloud
Foundation Permission Set assigns read access to additional Health Cloud platform capabilities4.
Health Cloud Analytics Permission Set and Health Cloud Platform Permission Set License are not
required for Utilization Management.

Q NO = 120
How does an administrator display device information on a patient card?
A. Create a custom field on the EHR_Patient object with a formula that returns the
information to display on patient card
B. Create a custom field on the EHR_DeviceRequest with a formula that returns the
information to display on patient card
C. Create a custom field on the FilterCondit»on_c with a formula that returns the
information to display on patient card
D. Create an Asset record and create a Care Registered Device record that looks up to the
Asset record and then looks up to the Account record for the Patient
E. Create a custom field on the EHR_MedicalDevices with a formula that returns the nf
ormauon to display on patient card
Answer: D
To display device information on a patient card, an administrator can create an Asset record and
create a Care Registered Device record that looks up to the Asset record and then looks up to the
Account record for the Patient. Asset records represent devices that are owned by patients or
members. Care Registered Device records link assets to patients or members and store information
such as device type, status, serial number, and manufacturer5. Creating custom fields on other
objects such as EHR_Patient, EHR_DeviceRequest, FilterCondition_c, or EHR_MedicalDevices will not
display device information on a patient card.

Q NO = 121
While not every component or attribute within Hearth Cloud is customizable, which three of the
following components are customizable within Health Cloud? (Choose three.)
A. Custom label
B. HER data
C. Patient Card
D. Timeline
E. Life
Events Answer:
A, C, D
Custom label (A), Patient Card ©, and Timeline (D) are components that are customizable within
Health Cloud. EHR data (B) is not a component, but a type of data that can be integrated with Health
Cloud. Life Events (E) is not a customizable component, but a standard object in Health Cloud.
Q NO = 122
Which Salesforce product allows encryption of Protected Health Information (PHI) data at rest to
enhance Health Cloud?
A. Tableau CRM
B. Service Cloud
C. Shield
D. Health
Cloud Answer:
C
Shield © is the Salesforce product that allows encryption of Protected Health Information (PHI) data
at rest to enhance Health Cloud. Tableau CRM (A), Service Cloud (B), and Health Cloud (D) are not
products that provide encryption capabilities.
Q NO = 123
Which three options explain why the new clinical data model in Health Cloud is labeled as FHIR
aligned and not FHIR compliant? (Choose three)
A. Some entitles have additional non-FHIR attributes to increase the usability of the data
within Salesforce.
B. The cardinality of a few attributes has been changed (e.g. in picklist scenarios)
C. Not all attributes in a given FHIR resource may be supported.
D. It does not utilize the latest FHIR R4 standards.
E. It only aligns with FHIR 0STU2
specs. Answer: A, B, C
Some entities have additional non-FHIR attributes to increase the usability of the data within
Salesforce (A), the cardinality of a few attributes has been changed (e.g. in picklist scenarios) (B), and
not all attributes in a given FHIR resource may be supported © are three options that explain why
the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant. It
does utilize the latest FHIR R4 standards (D), so this is not a reason for being FHIR aligned. It aligns
with both FHIR DSTU2 and FHIR R4 specs (E), so this is not a reason for being FHIR aligned either.

Q NO = 124
Which three statements about the patient timeline view are true? (Choose three.)
A. The patient timeline can be used in any Salesforce application.
B. Events can be specified to appear when the Health Cloud home page first loads.
C. The patient timeline is a Health Cloud Empower component.
D. The patient timeline supports standard and custom objects.
E. Filters can be used to limit the number of records shown in the patient
timeline. Answer: B, D, E
Events can be specified to appear when the Health Cloud home page first loads (B), the patient
timeline supports standard and custom objects (D), and filters can be used to limit the number of
records shown in the patient timeline (E) are three statements that are true about the patient
timeline view. The patient timeline cannot be used in any Salesforce application (A), as it is specific
to Health Cloud. The patient timeline is not a Health Cloud Empower component ©, but a standard
component in Health Cloud.
Q NO = 125
An Health Cloud administrator has setup risk recalculation by setting the recalculate flag to true, but
is not seeing the recalculation score for the patient. Which of the following is mostly likely the
reason why the recalculation score for the patient is not displaying?
A. CMS risk scores cannot be recalculated in Health Cloud.
B. CMS risk scores should be recalculated using only third party APIs.
C. Risk scores are recalculated only for patients that are affiliated with a Care Program.
D. Risk scores can only be calculated using the CMS recalculation API.
Answer: C
Risk scores are recalculated only for patients that are affiliated with a Care Program © is the most
likely reason why the recalculation score for the patient is not displaying. CMS risk scores can be
recalculated in Health Cloud (A), so this is not a reason for the score not displaying. CMS risk scores
can be recalculated using both third party APIs and Salesforce APIs (B), so this is not a reason for the
score not displaying. Risk scores can be calculated using both the CMS recalculation API and other
methods (D), so this is not a reason for the score not displaying.
Q NO = 126
Which three are steps required to configure Health Cloud? (Choose three.)
A. Enable the option for contacts to relate to multiple accounts.
B. Install the Health Cloud Managed Package.
C. Verify that Chatter Is enabled.
D. Configure the console view.
E. Install Health Cloud Unmanaged
Packages. Answer: ABD
To configure Health Cloud, the following steps are required1:

• Enable the option for contacts to relate to multiple accounts. This feature allows contacts to
be associated with more than one account, which is essential for modeling complex relationships in
healthcare.
• Install the Health Cloud Managed Package. This package contains the core objects, fields,
tabs, components, and other elements that make up Health Cloud.
• Configure the console view. This step involves customizing the Health Cloud console app to
suit your needs and preferences. You can add or remove tabs, components, page layouts, and other
features to optimize your user experience.
• Verify that Chatter is enabled. Chatter is a collaboration tool that allows users to
communicate and share information within Health Cloud. Chatter is enabled by default in most orgs,
but you can check your settings to make sure.
• Install Health Cloud Unmanaged Packages. These packages are optional and provide
additional functionality for specific use cases, such as utilization management, care programs, or
provider search.

Q NO = 127
In which three ways does Health Cloud meet compliance and regulatory requirements? (Choose
three.)
A. Health Cloud helps HIS organization achieve HIPAA compliance
B. Health Cloud is HIPPA certified
C. Health Cloud is HL7 compliant
D. Health Cloud is HITRUST certified
E. Health Cloud is GDPR
certified Answer: ACD
Health Cloud meets compliance and regulatory requirements in the following ways2:

• Health Cloud helps healthcare organizations achieve HIPAA compliance. HIPAA is a US law
that protects the privacy and security of patient health information. Health Cloud offers various
features and tools to help customers comply with HIPAA, such as encryption, audit trails, data
masking, and consent management. Customers who want to use Health Cloud for HIPAA purposes
can sign a Business Associate Addendum (BAA) with Salesforce.
• Health Cloud is HL7 compliant. HL7 is a set of standards for exchanging health information
electronically. Health Cloud supports HL7 FHIR (Fast Healthcare Interoperability Resources), which is
a modern specification for representing and sharing health data. Health Cloud allows customers to
integrate with external systems that use FHIR APIs and access FHIR resources within Salesforce.
• Health Cloud is HITRUST certified. HITRUST is a framework that provides a comprehensive
and flexible approach to security and privacy in the healthcare industry. HITRUST certification
demonstrates that an organization meets the highest standards of data protection and compliance.
Health Cloud has achieved HITRUST CSF certification for its core services and features.
• Health Cloud is not HIPAA certified or GDPR certified. HIPAA certification does not exist as a
formal process or accreditation. HIPAA compliance is a shared responsibility between Salesforce and
its customers, and each party must implement appropriate safeguards and policies to protect
patient data3. GDPR is a European law that regulates the processing of personal data of individuals
in the EU. GDPR compliance depends on various factors, such as the type and purpose of data
processing, the location of data subjects and processors, and the rights and obligations of data
controllers4. Salesforce provides various tools and resources to help customers comply with GDPR,
but it does not certify Health Cloud as GDPR compliant.

Q NO = 128
When setting up Intelligent Sales, which three types of records should an administrator create for a
Field Sales Agent before Visit records can be created? (Choose three.)
A. Contacts
B. Opportunities
C. Locations
D. Accounts
E. Assets
Answer: A, C, E
To create Visit records for a Field Sales Agent using Intelligent Sales, the administrator must create
Contacts, Locations, and Assets records for the agent. Contacts are the people that the agent visits
or interacts with during their sales cycle. Locations are the places where the agent conducts their
visits or activities. Assets are the products or devices that the agent sells or services during their
visits. Opportunities and Accounts are not required for creating Visit records using Intelligent Sales.
Q NO = 129
A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud
and wants to use out-of-the-box record types and page layouts. However, the payer's Salesforce
administrator does not see any preconfigured record types or page layouts for prior authorizations
in the payer's Salesforce org.
What should a consultant recommend to the Salesforce administrator to expedite implementation?
A. Install the Health Cloud Claims unmanaged package.
B. Build custom page layouts and record types to support the requirement.
C. Install the Health Cloud Care Request Extensions package.
D. Install an AppExchange prior authorization
package. Answer: C
The Health Cloud Care Request Extensions package provides out-of-the-box record types and page
layouts for prior authorizations, as well as other features for managing care requests1.
Q NO = 130
An administrator for Bloomington Caregivers has added an Enhanced Timeline to an existing Patient
Lightning page showing patient interactions, including records from a custom object developed to
track caregiver preferences. What else should the administrator complete post deployment of the
enhanced timeline?
A. Assign the users permissions to be able to view the Timeline before adding it to the
Timeline component.
B. Add the Timeline component to the Patient Lightning page and activate the Timeline.
C. Add the Timeline component to the Patient Lightning page and select the Timeline.
D. Add the custom object to the Timeline after deployment, then add it to the Timeline
component. Answer: D
The administrator needs to add the custom object to the Timeline after deployment, then add it to
the Timeline component. This will allow the custom object records to be displayed on the Enhanced
Timeline2.
Q NO = 131
Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into
Salesforce.
Which two permission set licenses should the consultant assign to the users to give them access to
Health Cloud?
A. Health Cloud Foundation permission set license
B. Health Cloud permission set license
C. Health Cloud Standard permission set license
D. Health Cloud Platform permission set license
Answer: BD
The users need both the Health Cloud permission set license and the Health Cloud Standard
permission set license to access Health Cloud features. The Health Cloud Foundation permission set
license is for users who only need access to the Health Cloud data model, and the Health Cloud
Platform permission set license is for users who need access to the Health Cloud Lightning
components3.

Q NO = 132
A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs)
related to a patient's care in a repeatable, efficient way.
Which approach should a consultant recommend?
A. Configure an action plan template with tasks for each PGI.
B. Coach the care coordinators to quickly create tasks using a checklist.
C. Create care program templates and assign them to patients.
D. Define a PGI Library and care plan templates using the
library. Answer: D
The best approach is to define a PGI Library and care plan templates using the library. This will
enable the care coordinators to track PGIs in a standardized way, and also leverage best practices
and evidence-based guidelines.
Q NO = 133
How should a consultant recommend modeling a physician's locations of service, when the physician
practices at clinics?
A. Healthcare Practitioner Facility
B. Healthcare Provider Relationship
C. Healthcare Taxonomy
D. Account Contact
Relationship Answer: A
The Healthcare Practitioner Facility object is used to model a physician’s locations of service, such as
clinics or hospitals. It stores information about the facility name, address, phone number, and type.
Q NO = 134
A customer wants to view a patient's health conditions and clinical encounters as a sequence
patient's Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?
A. Clone the HCTimeline FlexCard for customization.
B. Add a record to the HealthCloudTimelineConfig custom setting.
C. Create a new Timeline View Configuration record.
D. Create a new Timeline record within
Setup. Answer: C
To use the Enhanced Timeline functionality, a consultant needs to create a new Timeline View
Configuration record and specify the object, fields, and filters for the timeline view. This allows the
customer to view a patient’s health conditions and clinical encounters as a sequence on the patient’s
Person Account page. Cloning the HCTimeline FlexCard, adding a record to the
HealthCloudTimelineConfig custom setting, or creating a new Timeline record within Setup are not
required for this functionality1.
Q NO = 135
Bloomington Caregivers has been using the legacy Health Cloud electronic health record (EHR) data
model and wants to move to the FHIR R4 clinical data model.
Which two steps should a consultant take to complete this?
A. Use the Health Cloud Clinical Transition tool.
B. Leverage the Health Cloud FHIR API.
C. Use Data Loader to load the respective data.
D. Map objects and fields to the target
objects. Answer: B, D
To migrate from the legacy Health Cloud EHR data model to the FHIR R4 clinical data model, a
consultant needs to leverage the Health Cloud FHIR API and map objects and fields to the target
objects. The Health Cloud FHIR API enables interoperability between Health Cloud and external
systems that use FHIR standards. The mapping process ensures that the data is transformed and
loaded into the correct objects and fields in Health Cloud. Using the Health Cloud Clinical Transition
tool, using Data Loader to load the respective data, or creating an Apex class and leveraging
Intelligent Appointment Management are not recommended steps for this migration2.
Q NO = 136
A provider uses an external appointment management system. The default solution provided by
Health Cloud is not viable for the How should a consultant implement a robust system for the
provider?
A. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud.
B. Create a custom FHIR Adapter to make calls to Health Cloud.
C. Use a package created by ISV (Independent Software Vendor) for Health Cloud.
D. Create an Apex class and leverage Intelligent Appointment
Management. Answer: C
To implement a robust appointment management system for a provider that uses an external
system, a consultant should use a package created by ISV (Independent Software Vendor) for Health
Cloud. This would allow the provider to leverage existing solutions that are integrated with Health
Cloud and offer features such as scheduling, reminders, cancellations, rescheduling, and
confirmations. Using an EHR routing system, creating a custom FHIR Adapter, or creating an Apex
class are not viable options for this requirement3.
Q NO = 137
A payer needs to enable its agents to answer questions from members regarding their benefits
coverage. The payer has already set up the required objects to be populated with the necessary
information through an integration.
Which Health Cloud component should a consultant recommend for the Member record page?
A. Benefits Verification
B. Eligibility Validation
C. Benefits Coverage
D. Coverage
Confirmation Answer: A

To enable agents to answer questions from members regarding their benefits coverage, a consultant
should recommend the Benefits Coverage component for the Member record page. This component
displays information such as plan name, effective date, termination date, deductible amount,
coinsurance percentage, copay amount, and out-of-pocket maximum for each benefit plan that the
member is enrolled in. Benefits Verification, Eligibility Validation, or Coverage Confirmation are not
components that exist in Health Cloud.

Q NO = 138
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to
ask a series of questions, which the care manager enters into Health Cloud. The patient is then
automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?
A. Discovery Framework
B. Integrated Care Management
C. Care Programs
D. Salesforce
Surveys Answer: A, D
To enable care managers to call patients after they are discharged from a hospital and assign them
personalized care plans based on their answers, a consultant should leverage Discovery Framework
and Salesforce Surveys together. Discovery Framework is a feature that allows care managers to
create assessments with questions and answers that are linked to care plan templates. Salesforce
Surveys is a tool that allows care managers to create and send surveys to patients and capture their
responses in Health Cloud. By using these two capabilities together, care managers can automate
the process of assigning care plans based on patient responses.
Q NO = 139
Bloomington Caregivers wants to show its end users highlighted information about its providers that
work at specific facilities, in one place. This would include provider contact details and the provider's
specialty at a given facility. Which Health Cloud feature should a consultant implement to fulfill this
requirement?
A. Provider Relationship Card
B. Provider Network Management
C. Facility Relationship Center
D. HCProvider360
FlexCard Answer: A
To show end users highlighted information about providers that work at specific facilities, a
consultant should implement the Provider Relationship Card feature. This feature allows end users
to view information such as provider name, contact details, specialty, role, facility name, and
relationship status on a card-like interface on the Facility record page. Provider Network
Management, Facility Relationship Center, or HCProvider360 FlexCard are not features that can
fulfill this requirement.
Q NO = 140
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to
Health Cloud. It requires a solution that allows for question banks and version control for this
standardized survey.
Which solution should a consultant recommend?
A. Salesforce Feedback Management
B. Health Cloud Forms
C. Discovery Framework
D. Salesforce
Surveys Answer: D
Salesforce Surveys is the best solution for moving existing PROMs surveys to Health Cloud. It allows
for question banks and version control for this standardized survey.

Q NO = 141
A payer needs to implement a program to address the rising healthcare expenses and ensure
affordable care for its members. The payer aims to strike a balance between quality care and
managing the cost of care effectively by streamlining its approval processes for care requests.
Which capability in Health Cloud helps the payer accomplish this?
A. Provider Network Management
B. Intelligent Appointment Management
C. Utilization Management
D. Integrated Care Management
Answer: C
Utilization Management is the capability in Health Cloud that helps the payer accomplish its goal of
balancing quality care and managing the cost of care effectively. It enables the payer to streamline
its approval processes for care requests using predefined rules and workflows.
Q NO = 142
A payer is implementing Health Cloud and wants to leverage predefined rules for its prior
authorization request review process. The payer would like to leverage out-of-the-box Health Cloud
functionality to drive speed to value.
Which prebuilt feature should a consultant recommend the payer leverage?
A. Integration Procedures
B. OmniScript Templates
C. FlexCards
D. Expression Set
Templates Answer: B

Expression Set Templates are the prebuilt feature that the payer should leverage to implement
predefined rules for its prior authorization request review process. Expression Set Templates are
reusable sets of expressions that can be used to evaluate business logic and trigger actions based on
the results.
Q NO = 143
A pharma company is implementing Health Cloud and trying to track insurance details related to its
patients. The company wants to track:
• A list of all payer organizations
• The plans offered by a given payer
• The standard benefits available under a plan
• Which plan a given patient is enrolled in and their specific insurance details
Which set of objects should a consultant implement to meet these requirements?
A. Account, Purchaser Plan, Member Benefit, Insurance Plan
B. Purchaser, Insurance Plan, Insurance Benefit, Plan Detail
C. Account, Purchaser Plan, Plan Benefit, Member Plan
D. Payer, Plan Offering, Coverage Benefit, Member
Plan Answer: C
The set of objects that the consultant should implement to meet the pharma company’s
requirements are Account, Purchaser Plan, Plan Benefit, and Member Plan. These objects are part of
the Health Cloud data model and allow the company to track payer organizations, plans, benefits,
and patient enrollments.
Q NO = 144
A health plan provider would like to manage prior authorizations with predefined approval criteria.
Which three features in Health Cloud should a consultant recommend in this case?
A. Claims data model
B. Business Rules Engine
C. Utilization Management data model
D. Intelligent Appointment Management
E. Out-of-the-box Process
libraries Answer: B, C, E
The three features in Health Cloud that the consultant should recommend to the health plan
provider are Business Rules Engine, Utilization Management data model, and Out-of-the-box Process
libraries. These features enable the provider to manage prior authorizations with predefined
approval criteria, store and track care requests, and leverage best practices and templates for
common scenarios .
Q NO = 145
A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals.
Which three steps should a consultant recommend as part of the reporting setup to ensure the
provider can view this report appropriately?
A. Enable the enhanced Analytics for Healthcare setting in Setup.
B. Create custom report types for clinical objects.
C. Assign appropriate permissions to internal users.
D. Leverage the Patient Referral Management unmanaged package.
E. Adjust template care management reports and
dashboards. Answer: BCE
To create Salesforce reports to analyze patient outcomes and patient referrals, a consultant should
recommend the following steps:
• Create custom report types for clinical objects, such as Condition, Medication, or Encounter,
to access the data stored in Health Cloud’s clinical data model1.
• Assign appropriate permissions to internal users, such as the Health Cloud Analytics
permission set, to enable them to view and create reports and dashboards2.
• Adjust template care management reports and dashboards, such as Patient Outcomes or
Patient Referrals, to customize them for the customer’s specific needs34. Enabling the enhanced
Analytics for Healthcare setting or leveraging the Patient Referral Management unmanaged package
are not required steps for this requirement.

Q NO = 146
A MedTech company is implementing Health Cloud to better plan and track surgical case visits,
manage device inventory and run cycle counts.
Which data model should a consultant recommend the company use?
A. Intelligent Sales
B. Inventory Management
C. Life Sciences
D. Provider
Engagement Answer: C
To better plan and track surgical case visits, manage device inventory and run cycle counts, a
consultant should recommend the MedTech company use the Life Sciences data model in Health
Cloud. This data model provides objects and fields to store and manage information related to
surgical cases, devices, inventories, cycle counts, and more5. Intelligent Sales, Inventory
Management, or Provider Engagement are not data models that exist in Health Cloud.
Q NO = 147
A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which
Health Cloud data model should a consultant use?
A. Integrated Care Management data model
B. Electronic health record (EHR) data model
C. Virtual Care data model
D. Clinical data
model Answer: D
To view medication data from Health Cloud leveraging FHIR standards, a consultant should use the
clinical data model. This data model is built to align with HL7’s FHIR R4 and provides objects and
fields to store and access clinical information such as medications, conditions, encounters,
observations, and more6. The clinical data model also supports FHIR APIs to enable interoperability
between Health Cloud and external systems that use FHIR standards7. Integrated Care Management
data model, Electronic health record (EHR) data model, or Virtual Care data model are not data
models that can fulfill this requirement.
Q NO = 148
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact
Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-
box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
A. Customer Identity OmniScript Templates
B. Reusable Verification FlexCards
C. Verify Customer Identity Process Flow
D. Identity Verification Flow
Templates Answer: D
To help streamline caller authentication for Contact Center agents, a consultant should recommend
Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This
feature allows agents to launch a flow from the utility bar or a record page to verify a caller’s identity
before processing their requests involving sensitive information. The flow prompts the agent to
search for the caller in Health Cloud, select a reason for the call, ask verification questions based on
predefined rules, and capture engagement details8. Customer Identity OmniScript Templates,
Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist
in Health Cloud.
Q NO = 149
Bloomington Caregivers uses Health Cloud and has an integration setup with an external payer
system.
Which three business level APIs should a consultant recommend to help the payer organization
electronically receive requests for services?
A. Admission, Discharge, and Transfer (ADT)
B. Prior Authorization
C. Care Services
D. Benefit Verification
E. Referral
Request Answer:
BCE
To help the payer organization electronically receive requests for services from Bloomington
Caregivers, a consultant should recommend the following business level APIs:
• Prior Authorization API: This API allows Bloomington Caregivers to create requests for prior
authorization for services that require approval from the payer organization. The API also allows
Bloomington Caregivers to update or cancel existing requests or query the status of requests9.
• Care Services API: This API allows Bloomington Caregivers to create requests for care
services that are covered by the payer organization’s benefit plans. The API also allows Bloomington
Caregivers to update or cancel existing requests or query the status of requests10.
• Referral Request API: This API allows Bloomington Caregivers to create requests for referrals
to other providers that are part of the payer organization’s network. The API also allows
Bloomington Caregivers to update or cancel existing requests or query the status of requests11.
Admission, Discharge, and Transfer (ADT) API or Benefit Verification API are not business level APIs
that can fulfill this requirement.

Q NO = 150
A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics.
Which Health Cloud tool should a consultant leverage to drive performance and scalability?
A. Flow for Industries
B. Pipeline Analytics
C. Business Rules Engine
D. Data Processing Engine
Answer: D
To drive performance and scalability for Provider Search, a consultant should leverage the Data
Processing Engine tool in Health Cloud. This tool allows pharma companies to map and transform
the source data from the Provider Data Model into a searchable object called Care Provider
Searchable Field. The Data Processing Engine also syncs the data with the Care Provider Searchable
Field object once a day or manually as needed12. This process reduces the search time and improves
the accuracy of the results. Flow for Industries, Pipeline Analytics, or Business Rules Engine are not
tools that can fulfill this requirement.

Q NO = 151
A clinic is looking to manage its associated physicians within Health Cloud.
Which two objects support Salesforce's recommended approach to model the doctors in the clinic's
Health Cloud org?
A. Person Account
B. Contact
C. Healthcare Provider
D. Healthcare
Practitioner Answer: BD
The two objects that support Salesforce’s recommended approach to model the doctors in the
clinic’s Health Cloud org are Contact and Healthcare Practitioner. Contact is used to store the
personal information of the doctor, such as name, phone, and email. Healthcare Practitioner is used
to store the professional information of the doctor, such as specialty, license, and credentials.

Q NO = 152
A pharma company wants the ability to:
• Upload a patient's insurance card, including automatic Member Plan record creation
• Run a benefits verification check
• Schedule on behalf of the patient with a provider
Which set of Health Cloud capabilities should enable the company to build this business process?
A. Intelligent Document Automation, Intelligent Appointment Management, Intelligent
Document Reader, Benefits Verification
B. Virtual Care, Intelligent Appointment Management, Intelligent Document Automation,
Intelligent Document Reader
C. Intelligent Appointment Management, Benefits Verification, Intelligent Document
Automation, eFax Integration
D. Utilization Management, Care Management, Intelligent Document Automation,
Intelligent Appointment Management
Answer: A
The set of Health Cloud capabilities that should enable the company to build this business process
are Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document
Reader, and Benefits Verification. Intelligent Document Automation allows the company to upload a
patient’s insurance card and automatically create a Member Plan record. Intelligent Appointment
Management allows the company to schedule on behalf of the patient with a provider. Intelligent
Document Reader allows the company to extract data from the insurance card and populate the
Member Plan fields. Benefits Verification allows the company to run a benefits verification check
using a third-party service.

Q NO = 153
During a sprint demo, a customer wants to update fields in the Ul on the Patient Medication
Manager component. Which two objects is a consultant able to add and/or remove fields from?
A. Medication Dispense
B. Medication Strength
C. Medication Details
D. Medication
Request Answer: A, D
The two objects that a consultant is able to add and/or remove fields from in the UI on the Patient
Medication Manager component are Medication Dispense and Medication Request. These objects
are part of the Health Cloud data model and store information about the medication orders and
deliveries for a patient.

Q NO = 154
Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance
Portability and Accountability Act (HIPAA).
What are three key considerations when complying with HIPAA regulations using Salesforce Shield in
conjunction with Bloomington Caregivers' data strategy?
A. Ensuring that sensitive data is encrypted both in transit and at rest
B. Configuring data retention policies to ensure that records are retained for the appropriate
length of time
C. Using third-party data backup solutions to store backups of sensitive data off-site
D. Implementing audit trails and regularly reviewing them to detect unauthorized access attempts
E. Providing access to third-party auditors to regularly review Shield implementation
settings Answer: A, B, D
The three key considerations when complying with HIPAA regulations using Salesforce Shield in
conjunction with Bloomington Caregivers’ data strategy are ensuring that sensitive data is encrypted
both in transit and at rest, configuring data retention policies to ensure that records are retained for
the appropriate length of time, and implementing audit trails and regularly reviewing them to detect
unauthorized access attempts. Salesforce Shield provides these features as part of its platform
encryption, event monitoring, and field audit trail capabilities.

Q NO = 155
An external provider wants to get a patient's allergy information from Bloomington Caregivers'
Health Cloud system. Which Health Cloud API should a consultant recommend?
A. AllergyMedication API
B. Patient Healthcare API
C. Interoperability API
D. Clinical Summary
Healthcare API Answer: D

To get a patient’s allergy information from Bloomington Caregivers’ Health Cloud system, an
external provider should use the Interoperability API. This API allows external systems to access and
exchange clinical data with Health Cloud using FHIR standards. The Interoperability API supports
various FHIR resources, including AllergyIntolerance, which represents a patient’s allergic or
intolerant reaction to a substance1. AllergyMedication API, Patient Healthcare API, or Clinical
Summary Healthcare API are not APIs that exist in Health Cloud.
Q NO = 156
Which Health Cloud feature helps ensure compliance with Health Insurance Portability and
Accountability Act (HIPAA) regulations?
A. Real-time monitoring and alerts
B. Social media integration
C. Data visualization and analytics
D. User authentication and access
control Answer: D
To ensure compliance with HIPAA regulations, a Health Cloud feature that is essential is user
authentication and access control. This feature allows Health Cloud administrators to verify the
identity of users who access patient health information and assign appropriate permissions and
sharing rules to limit their access to the minimum necessary2. User authentication and access
control helps protect patient privacy and prevent unauthorized access or disclosure of protected
health information (PHI). Real-time monitoring and alerts, social media integration, or data
visualization and analytics are not features that directly help ensure HIPAA compliance.
Q NO = 157
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits
socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
A. Integrated Care Management
B. Intelligent Appointment Management
C. Telehealth
D. Virtua
l Care Answer:
D
To enable care providers to conduct video visits with patients and capture socioeconomic factors
that impact their care, a consultant should recommend the Telehealth capability in Health Cloud.
Telehealth allows care providers to connect with patients through video calls, chat messages, and
surveys within Health Cloud. Telehealth also enables care providers to collect and analyze social
determinants of health (SDOH) data from patients using assessments and surveys3. Telehealth helps
improve patient engagement, satisfaction, and outcomes by providing convenient and personalized
care. Integrated Care Management, Intelligent Appointment Management, or Virtual Care are not
capabilities that can fulfill this use case.
Q NO = 158
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up
appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project
requirements?
A.

(Persona) General physician

(Stakeholder) Salesforce administrator
(Stakeholder) Marketing Cloud administrator
B.
(Persona) Contact Center agent
(Stakeholder) Salesforce administrator
(Stakeholder) Integration architect
C.

(Persona) Care coordinator

(Stakeholder) Salesforce administrator
(Stakeholder) Tableau developer
D.

(Persona) Contact Center agent

(Stakeholder) Tableau developer
(Stakeholder) MuleSoft developer
Answer: B
To identify pain points and define project requirements for setting up a Contact Center leveraging
Health Cloud, a consultant should work with the following group of people:
• (Persona) Contact Center agent: This is the end user who interacts with patients through
phone calls, emails, chats, or other channels. The Contact Center agent needs to have access to
patient information, appointment scheduling, billing inquiries, plan updates, and other tasks in
Health Cloud. The consultant should work with the Contact Center agent to understand their needs,
challenges, and expectations from the system.
• (Stakeholder) Salesforce administrator: This is the person who configures and maintains the
Health Cloud system for the Contact Center. The Salesforce administrator needs to set up user
profiles, permissions, page layouts, workflows, reports, dashboards, and other features in Health
Cloud. The consultant should work with the Salesforce administrator to understand the technical
requirements, limitations, and best practices for setting up the system.
• (Stakeholder) Integration architect: This is the person who designs and implements the
integration between Health Cloud and other external systems, such as EHRs, billing systems, or
third-party applications. The integration architect needs to ensure that data is exchanged securely
and accurately between Health Cloud and other systems. The consultant should work with the
integration architect to understand the integration requirements, challenges, and solutions for the
system. General physician, Marketing Cloud administrator, Care coordinator, Tableau developer or
MuleSoft developer are not relevant people for this use case.

Q NO = 159
A call center agent at Bloomington Caregivers wants the ability to look up providers by appointment
on behalf of their patients.
Which two capabilities should a consultant recommend to enable this requirement?
A. Experience Cloud for Health Cloud
B. Provider Search
C. Intelligent Appointment Management
D. Integrated Care
Management Answer: B, C
To enable call center agents at Bloomington Caregivers to look up providers by appointment on
behalf of their patients, a consultant should recommend the following capabilities in Health Cloud:
• Provider Search: This is a feature that allows call center agents to search for providers based
on various criteria, such as location, specialty, availability, network status, ratings, languages spoken,
etc. Provider Search helps call center agents find the best match for their patients’ needs4.
• Intelligent Appointment Management: This is a feature that allows call center agents to
schedule appointments with providers based on their availability and preferences. Intelligent
Appointment Management helps call center agents optimize appointment booking by considering
factors such as travel time, urgency level, patient history, provider capacity, etc5. Experience Cloud
for Health Cloud or Integrated Care Management are not capabilities that can fulfill this
requirement.
Q NO = 160
A provider wants to get a comprehensive view of a patient's prescriptions, including history, to
improve health outcomes. Which Health Cloud capability should a consultant leverage to assist the
provider?
A. Intelligent Appointment Management
B. Medication Management
C. Integrated Care Management
D. Virtua
l Care Answer:
B
To get a comprehensive view of a patient’s prescriptions, including history, to improve health
outcomes, a consultant should leverage the Medication Management capability in Health Cloud.
Medication Management is a feature that helps providers and care coordinators manage the
medication regimen of their patients, helping to improve patient safety and reduce healthcare costs.
Medication Management allows providers and care coordinators to develop a curated list of current
medications, review medications with the patient, make clinical decisions and recommendations
based on the review, and communicate the recommendations to the patient and the patient’s
prescriber6. Intelligent Appointment Management, Integrated Care Management, or Virtual Care are
not capabilities that can fulfill this use case.
Q NO = 161
Which industry data standard should a with Health Cloud?
A. Personal Health Record (PHR)
B. Clinical Data Acquisition
C. HL7 v1 Messaging
D. F
HIRR4
Answer: D
FHIRR4 is the industry data standard that a consultant should use with Health Cloud. FHIRR4 stands
for Fast Healthcare Interoperability Resources Release 4, and it is a standard for exchanging
healthcare information electronically. FHIRR4 enables interoperability between different systems
and applications, and supports a variety of use cases, such as clinical, administrative, and financial.
Q NO = 162
What are three requirements for implementing patients or members in Health Cloud?
A. Ensure the Person Account object is used.
B. Ensure the Parent Contact object is blank.
C. Ensure l-to-1 Account to Contact relationship.
D. Ensure the Parent Account field is blank.
E. Ensure the Account is the Parent to Household
Accounts. Answer: A, C, B
The three requirements for implementing patients or members in Health Cloud are ensuring the
Person Account object is used, ensuring 1-to-1 Account to Contact relationship, and ensuring the
Parent Account field is blank. These requirements are part of the Health Cloud data model and allow
the consultant to model patients or members as individuals with personal and health information.
Q NO = 163
A payer is looking to optimize the workflow for its call center, which focuses primarily on members
calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?
A. Identify personas and ask them to walk through a day in their life, taking notes and
identifying opportunities for optimization.
B. Use work from another project to inform the discovery, then review it with the IT department.
C. Build a proof of concept to present to the client and ask them for feedback.
D. Research industry trends and develop a point of view, then present it to the
customer for validation.
Answer: A
The best way to conduct discovery to define a workflow for the call center users is to identify
personas and ask them to walk through a day in their life, taking notes and identifying opportunities
for optimization. This approach will help the consultant understand the current state of the process,
the pain points and challenges, the goals and expectations, and the potential solutions.
Q NO = 164
A customer wants to leverage dependent intervention tasks as part of their care coordination
solution using Integrated Care Management.
Which feature should a consultant configure to accomplish this task?
A. Intervention Templates
B. Action Plan Templates
C. Care Plan Task Templates
D. Industry Template
Library Answer: B
The feature that the consultant should configure to leverage dependent intervention tasks as part of
their care coordination solution using Integrated Care Management is Action Plan Templates. Action
Plan Templates are reusable sets of tasks that can be assigned to patients or members based on their
care needs. Action Plan Templates can include dependent tasks that are triggered by the completion
of other tasks.

Q NO = 165
Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis
Support Center. Which two steps should an administrator take as part of the implementation?
A. Assign users the Health Cloud Crisis Support Center Management permission set license.
B. Install the Crisis Support Center unmanaged package.
C. Enable Crisis Support Center Management App in Setup.
D. Review and modify the Crisis Center Intake flow in Flow Builder to meet
requirements. Answer: AC

The two steps that an administrator should take as part of the implementation of a Crisis Support
Center are installing the Crisis Support Center unmanaged package and reviewing and modifying the
Crisis Center Intake flow in Flow Builder to meet requirements. The Crisis Support Center
unmanaged package provides out-of-the-box features for managing crisis situations, such as a
custom object, a Lightning component, a Lightning app, and a Flow template. The Crisis Center
Intake flow is a prebuilt flow that guides users through collecting information from callers and
creating records in Health Cloud.

Q NO = 166
Bloomington Caregivers would like to share patient medication information with an external
pharmacy as soon as it's updated in Bloomington Caregivers' Health Cloud system. It would also like
to receive an immediate confirmation about any medication interactions from the pharmacy. Which
two integration patterns should a consultant recommend?
A. Industries ETL
B. Platform Event
C. OmniStudio Integration Procedure
D. Apex HTTP
Callout Answer: B, D
The two integration patterns that a consultant should recommend to share patient medication
information with an external pharmacy are Platform Event and Apex HTTP Callout. Platform Event
allows Bloomington Caregivers to publish events when medication records are updated in Health
Cloud, and the external pharmacy can subscribe to those events and receive notifications in near
real time. Apex HTTP Callout allows the external pharmacy to send an HTTP request to Health Cloud
with the medication interaction information, and Health Cloud can process the response and display
it to the users.

Q NO = 167
Bloomington Caregivers is implementing Virtual Care in Health Cloud. Which three steps are
required as part of the setup?
A. Configure Provider Search.
B. Set up and configure Salesforce Scheduler
C. Connect to an external electronic health record (EHR) scheduling system.
D. Assign Health Cloud Video Calls permission set.
E. Install the Virtual Care unmanaged
package. Answer: BDE
The three steps that are required as part of the setup of Virtual Care in Health Cloud are setting up
and configuring Salesforce Scheduler, assigning Health Cloud Video Calls permission set, and
installing the Virtual Care unmanaged package. Salesforce Scheduler allows Bloomington Caregivers
to schedule video appointments with patients or members. Health Cloud Video Calls permission set
allows users to access the video call features in Health Cloud. Virtual Care unmanaged package
provides out-of-the-box components and flows for enabling video calls in Health Cloud.

Q NO = 168
A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical
data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some
transformation is anticipated. Which approach should a consultant use to set up this integration?
A. A middleware integration solution that can handle data transformation if necessary
B. A point-to-point API connection from the EHR to Health Cloud

C. A "swivel-chair" standard operating procedure document that will be distributed to users

D. A scheduled batch job that retrieves a file from an

SFTP Answer: A
The approach that a consultant should use to set up this integration is a middleware integration
solution that can handle data transformation if necessary. A middleware integration solution is a
software layer that connects different systems and applications and facilitates data exchange
between them. A middleware integration solution can also perform data transformation, which is
the process of converting data from one format or structure to another. This is useful when the
source system and the target system have different data models or standards.

Q NO = 169
A provider has moved an existing office to a new location and wants to ensure that whenever a
patient books an existing portal, the patient receives an email with the new address.
How should a developer modify the existing Create Appointment Integration Procedure to solve the
request?
A. Remove the Try-Catch.
B. Build If-Elself logic.
C. Add a Conditional Block.
D. Update the Test
Condition. Answer: C
The developer should add a Conditional Block to the existing Create Appointment Integration
Procedure to solve the request. A Conditional Block is a component in OmniStudio that allows the
developer to define conditional logic based on input values or variables. A Conditional Block can be
used to check if the provider has moved to a new location, and if so, send an email with the new
address to the patient.
Q NO = 170
While a consultant is implementing Integrated Care Management for a customer, the customer
requests that a change is made to the
Care Plan creation wizard.
Which underlying component should the consultant customize to achieve this?
A. Field Sets
B. FlexCard
C. Flow
D. Omni
Script
Answer: D
The underlying component that the consultant should customize to achieve this is OmniScript.
OmniScript is a component in OmniStudio that allows the consultant to create guided scripts or
wizards for users to follow. OmniScript can be used to create the Care Plan creation wizard, and it
can be customized using various elements, such as steps, prompts, inputs, outputs, and actions.
Q NO = 171
A customer is looking to implement Discovery Framework to manage their intake and clinical
assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance
their assessment functionality?
FHIR Question Bank
A. Using Previously Submitted Responses
B. Digital Signature Capture
C. Adding a QR Code
D. SMS Assessment
Completion Answer: A, B, C
To enhance their assessment functionality with Discovery Framework, a consultant should configure
the following capabilities with Health Cloud out-of-the-box:
• Using Previously Submitted Responses: This capability allows users to pre-populate
assessment questions with responses from previous assessments, saving time and effort. Users can
also edit the responses if needed1.
• Digital Signature Capture: This capability allows users to capture electronic signatures from
patients or other parties on the assessment form, ensuring consent and compliance. Users can also
view and download the signed document as a PDF file2.
• Adding a QR Code: This capability allows users to generate a QR code for the assessment
form, which can be scanned by patients or other parties to access and complete the assessment on
their mobile devices. Users can also track the status of the QR code and send reminders if needed3.
FHIR Question Bank or SMS Assessment Completion are not capabilities that are available with
Health Cloud out-of-the-box.

Q NO = 172
A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category,
SubjectID, and Date for active Clinical
Alerts.
Which three steps should the developer take to accomplish this?
A. Create and activate a new child card.
B. Clone the parent card.
C. Define session variables to control visibility of clinical data.
D. Create a DataRaptor to extract necessary data.
E. Change the child card state to show
active. Answer: A, D, E
To modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for
active Clinical Alerts, a developer should take the following steps:
• Create and activate a new child card: This step allows the developer to create a custom card
that inherits the properties of the parent card and displays additional information from Clinical
Alerts object4.
• Create a DataRaptor to extract necessary data: This step allows the developer to create a
DataRaptor Extract that queries the Clinical Alerts object and returns the Category, SubjectID, and
Date fields for active records5.
• Change the child card state to show active: This step allows the developer to change the
state of the child card from inactive to active, so that it is visible on the Advanced Patient Card
component6. Cloning the parent card, defining session variables, or creating an Integration
Procedure are not required steps for this task.

Q NO = 173
Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its
Health Cloud implementation. Users require the ability to leverage advanced sharing and
customizable dashboards. Which license should a consultant recommend for the external patient
users?
A. External Apps for Health Cloud
B. Experience Cloud for Health Cloud
C. Customer Community for Health Cloud
D. Customer Community Plus for Health Cloud
Answer: B
To launch a patient portal with contact tracing functionality as part of its Health Cloud
implementation, a consultant should recommend Experience Cloud for Health Cloud license for the
external patient users. This license allows patients to access an Experience Cloud site that is
integrated with Health Cloud and provides features such as self-service appointment scheduling,
provider search, contact tracing surveys, chat support, and more7. Experience Cloud for Health
Cloud license also supports advanced sharing and customizable dashboards for patient users8.
External Apps for Health Cloud, Customer Community for Health Cloud, or Customer Community
Plus for Health Cloud are not licenses that can fulfill this requirement.

Q NO = 174
An agent at a MedTech company requires a Ul component that displays customer data and contains
a link to create a new order. Once clicked, the link starts a process to build a new order and displays
the available products for purchase. Which three OmniStudio capabilities are required to solve this
use case?
A. DataRaptors
B. OmniScript
C. FlexCards
D. Document Generation
E. Integration
Procedures Answer: B, C,
D
To solve the use case of creating a new order and displaying available products for purchase, a
developer should leverage the following OmniStudio capabilities:
• OmniScript: This is a capability that allows developers to create guided flows that capture
user inputs and execute business logic. OmniScript can be used to create a process that builds a new
order based on customer data and product selection9.
• FlexCards: This is a capability that allows developers to create reusable UI components that
display data from various sources. FlexCards can be used to create a component that shows
customer data and contains a link to start the OmniScript flow10.
• Document Generation: This is a capability that allows developers to create documents based
on templates and data from various sources. Document Generation can be used to create an order
confirmation document that shows the details of the order and products purchased11. DataRaptors
or Integration Procedures are not required capabilities for this use case.

Q NO = 175
Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities
within its network. What is available to extend the reporting capability of Health Cloud?
A. Care Management Extension
B. CRM Analytics for Health Cloud
C. Insights for Health Cloud
D. Reporting unmanaged
package Answer: B
To extend the reporting capability of Health Cloud, a consultant should recommend CRM Analytics
for Health Cloud. This is a feature that provides pre-built dashboards and reports that help users
analyze various aspects of health care delivery, such as care plan adherence, patient outcomes,
referral management, network performance, and more12. CRM Analytics for Health Cloud also
allows users to customize and create their own dashboards and reports based on their specific
needs13. Care Management Extension, Insights for Health Cloud, or Reporting unmanaged package
are not features that can extend the reporting capability of Health Cloud.
Q NO = 176
A healthcare organization is launching a new gene therapy program, and an administrator needs to
leverage Advanced Therapy Management.
In which two ways does Advanced Therapy Management assist the healthcare organization with its
complex scheduling requirements?
A. Schedule a telehealth appointment.
B. Reschedule part of the appointment chain.
C. Book multi-step appointments.
D. Optimize appointment chain with
Einstein. Answer: BC
Advanced Therapy Management assists the healthcare organization with its complex scheduling
requirements by allowing them to reschedule part of the appointment chain and book multi-step
appointments. Rescheduling part of the appointment chain enables the organization to adjust the
dates and times of individual appointments within a chain without affecting the rest of the chain.
Booking multi-step appointments enables the organization to create a series of related
appointments that follow a predefined sequence and duration.

Q NO = 177
At Bloomington Caregivers, care coordinators can only view patient records they own in Health
Cloud. Moving forward, a small subset of auditors need access.
What should a consultant do to expand this access?
A. Create a user access policy with grant permissions.
B. Update organization-wide default for Account and Contract to Public Read-Only.
C. Create a restriction rule for the Person Account object.
D. Create a criteria-based Account
sharing rule. Answer: D
The consultant should create a criteria-based Account sharing rule to expand this access. A criteria-
based Account sharing rule allows the consultant to share accounts that meet certain criteria with a
specific group of users, such as auditors. This way, the auditors can view patient records that they do
not own in Health Cloud.

Q NO = 178
A provider is looking to implement Utilization Management in Health Cloud and submit and track
prior authorizations. Which two capabilities should a consultant customize to achieve this?
A. Create a new UtilizationManagementSettings record in Custom Settings.
B. Create a new Support Process to match the customer's process steps.
C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
D. Customize the Service Request
object. Answer: B, D
The two capabilities that a consultant should customize to implement Utilization Management in
Health Cloud and submit and track prior authorizations are creating a new Support Process to match
the customer’s process steps and customizing the Service Request object. A Support Process defines
the picklist values available for the Status field on a Service Request record, which represents a prior
authorization request. The consultant can create a new Support Process to match the customer’s
process steps, such as Submitted, Approved, Denied, or Pending. The Service Request object stores
information about the prior authorization request, such as the patient, the provider, the service
type, and the outcome. The consultant can customize this object by adding or removing fields,
creating validation rules, or defining page layouts.

Q NO = 179
A bug is assigned to a developer stating that when an address contains data in the Address Line 2
field, the FlexCard display adds additional line, causing formatting issues.
How should the developer handle this in a DataRaptor without changing the underlying data
structures?
A. Modify the Extract DataRaptor to concatenate the address fields by using a formula.
B. Replace the Extract DataRaptor with a Transform DataRaptor to convert the data as needed.
C. Create a new Turbo Extract DataRaptor to trim the Address data in both fields.
D. Add a Load DataRaptor to write the data into one new custom
field. Answer: A
The developer should modify the Extract DataRaptor to concatenate the address fields by using a
formula to handle this bug. An Extract DataRaptor is a component in OmniStudio that allows the
developer to query data from Salesforce objects and display it on a FlexCard. The developer can use
a formula to concatenate the address fields into one field and avoid adding an extra line when
Address Line 2 contains data.
Q NO = 180
An administrator for Salesforce Health Cloud wants to ensure that the files in their full sandbox
instance are encrypted. Which encryption solution supports the encryption of files in this scenario?
A. Industry Data Security
B. Salesforce Data Mask
C. Classic Encryption
D. Salesforce
Shield Answer: D
Salesforce Shield is the encryption solution that supports the encryption of files in this scenario.
Salesforce Shield provides platform encryption, which allows the administrator to encrypt files and
attachments stored in Salesforce. Platform encryption supports full sandbox instances and complies
with data protection regulations

Q NO = 181
Bloomington Caregivers currently has the organization-wide default controlling patient access set to
Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers,
and the therapist needs access to the patient's data. How should an administrator grant access to
the respiratory therapist using out-of-the-box Health Cloud features?
A. Add the respiratory therapist to the patient's Account Team and default access
will be automatically granted.
B. Add the respiratory therapist to the patient's Care Team and default access will be
automatically granted.
C. Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write
access as needed.
D. Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write
access as needed.
Answer: D
The administrator should add the respiratory therapist to the patient’s Care Team and grant Read or
Read/Write access as needed. This is the out-of-the-box Health Cloud feature that allows the
administrator to share patient data with other users who are involved in the patient’s care. The Care
Team is a group of users who can collaborate and communicate on a patient’s health record.
Q NO = 182
Bloomington Caregivers has decided to enable Integrated Care Management so that its end users
can leverage Health Cloud Assessments. Administrators must now configure their org to be able to
use Assessments.
Which three steps should the administrator take as part of the org setup to enable Assessments?
A. Enable Discovery Framework in Setup.
B. Add the Assessment component to the Patient page.
C. Download and Install OmniStudio.
D. Update sharing settings in Setup.
E. Enable users to view and complete
Assessments. Answer: C,D, E
The three steps that the administrator should take as part of the org setup to enable Assessments
are enabling Discovery Framework in Setup, adding the Assessment component to the Patient page,
and enabling users to view and complete Assessments. Discovery Framework is a feature that allows
the administrator to create and manage assessments in Health Cloud. The Assessment component is
a Lightning component that displays the assessments assigned to a patient on their record page.
Enabling users to view and complete Assessments requires assigning them the appropriate
permission sets and page layouts.
Q NO = 183
Bloomington Caregivers would like to bulk upload information to support Provider Search and
Provider Relationship Card. What are the two best practice recommendations to upload this
information?
A. Use Provider Relationship API.
B. Use Composite API Request.
C. Use Provider Card API.
D. Use Data Loader.
Answer: B, D
The two best practice recommendations to upload information to support Provider Search and
Provider Relationship Card are using Composite API Request and Data Loader. Composite API
Request is a REST API resource that allows the administrator to execute multiple requests in a single
call, which reduces the number of API calls and improves performance. Data Loader is a tool that
allows the administrator to insert, update, delete, or export data from Salesforce objects in bulk.
Q NO = 184
A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate
swivel chair to other scheduling systems. Which two connectivity options should a consultant
leverage as the scheduling engine?
A. Business Rules Engine
B. Electronic Health Record (EHR) System
C. Salesforce Scheduler
D. Scheduler for
Industries Answer: BC
The two connectivity options that a consultant should leverage as the scheduling engine for
Intelligent Appointment Management in Health Cloud are Electronic Health Record (EHR) System
and Salesforce Scheduler. An EHR System is an external system that stores and manages clinical data
and appointments for patients or members. Salesforce Scheduler is a native Salesforce feature that
allows users to schedule appointments with customers or prospects.
Q NO = 185
Bloomington Caregivers has configured the Provider Network Management add-on license. Some of
the users are reporting that they are unable to access some of the new functionality.
Which two permission sets should an administrator ensure are assigned so the users can access
Provider Network Management?
A. Health Cloud Standard permission set
B. Provider Network Management permission set
C. Health Cloud Utilization Management permission set
D. Health Cloud Foundation
permission set Answer: BD

The two permission sets that an administrator should ensure are assigned so the users can access
Provider Network Management are Health Cloud Standard permission set and Provider Network
Management permission set. Health Cloud Standard permission set grants users access to Health
Cloud features, such as Care Team, Care Plan, Timeline, etc. Provider Network Management
permission set grants users access to Provider Network Management features, such as Provider
Search, Provider Relationship Card, etc.
Q NO = 186
Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient
devices into Health Cloud. Which set of records should an administrator populate to implement this
functionality?
A. Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets
B. Code Sets, Units of Measure, Care Metric Targets, Care Observations
C. Code Sets, Biometrics, Care Observations, Chart Metrics
D. Units of Measure, Code Sets, Remote Monitoring Device Types, Care
Episodes Answer: B
To implement remote monitoring functionality in Health Cloud, an administrator should populate
the following records:
• Code Sets: These are records that define the codes and descriptions for various types of
data, such as care metrics, care observations, or units of measure. Code sets help standardize the
data and enable interoperability with external systems1.
• Units of Measure: These are records that define the units of measurement for various types
of data, such as weight, blood pressure, or temperature. Units of measure help convert the data into
a common format and enable comparison and analysis2.
• Care Metric Targets: These are records that define the target values or ranges for various
types of care metrics, such as blood glucose level, heart rate, or oxygen saturation. Care metric
targets help monitor the patient’s health status and identify any deviations or risks3.
• Care Observations: These are records that store the data collected from patient devices,
such as blood pressure monitors, glucose meters, or pulse oximeters. Care observations help track
the patient’s health progress and provide insights for care management4. Remote Monitoring
Device Types, Biometrics, Chart Metrics, or Care Episodes are not records that are required for
remote monitoring functionality.

Q NO = 187
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During
user acceptance testing (UAT), the call center team is reporting differences between current Identity
Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
• Birth Date be available in results and as an optional verifier, but no longer required for
verification purposes
• Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier
What should a consultant do to meet these requirements?
A. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with Field
Type set to Result Field and one with Field Type set to Required Verifier Change the Birth Date record
with Field Type value Required Verifier to Optional Verifier
B. Add two new Identity Verification Process Field records for 'Bloomington ID'. Set the Field
Type to Result Field and set the Required field to true. Add the new record to the Lightning
component parameters in the identity flow screen in Flow Builder.
C. Add 'Bloomington ID' to the picklist choices within the Identity Verification flow and mark
it as required. Remove the Birth Date record from the required fields picklist and add Birth Date
to the optional verifiers picklist.
D. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the
Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date
record which has the Field Type value Required Verifier.
Answer: A
To meet the requirements of the call center manager for identity verification, a consultant should do
the following:
• Add two new Identity Verification Process Field records for ‘Bloomington ID’; one with Field
Type set to Result Field and one with Field Type set to Required Verifier: This step allows the
consultant to add ‘Bloomington ID’ as a custom field on Account to the identity verification process.
The Result Field record type makes the field appear in the search results, while the Required Verifier
record type makes the field mandatory for verification purposes5.
• Change the Birth Date record with Field Type value Required Verifier to Optional Verifier:
This step allows the consultant to change the status of Birth Date from a required field to an optional
field for verification purposes. The Optional Verifier record type makes the field appear in the
verification screen, but does not require a match for verification6. Adding ‘Bloomington ID’ to the
picklist choices within the Identity Verification flow, removing Birth Date from the required fields
picklist, adding Birth Date to the optional verifiers picklist, deleting Birth Date record, or adding new
record to Lightning component parameters are not valid steps for this task.
Q NO = 188
Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure
that those who need to schedule the visits have the right permission set license.
Which permission set license should a consultant assign in this scenario?
A. Field Dispatch Scheduler
B. Manage Home Health
C. Healthcare Visit Manager
D. Execute Health
Scheduling Answer: C
To implement Home Health scheduling with Health Cloud, a consultant should assign Healthcare Visit
Manager permission set license to users who need to schedule visits. This permission set license
grants users access to objects and fields related to home health visits, such as Service Appointment,
Service Resource, Service Territory, Service Report Template, etc7. This permission set license also
enables users to use Salesforce Scheduler for Health Cloud feature, which allows users to schedule
home health visits based on various criteria, such as availability, location, skills, etc8. Field Dispatch
Scheduler, Manage Home Health, or Execute Health Scheduling are not permission set licenses that
can fulfill this scenario.

189. questions : 19 – Answer - > B

190. questions : 28 – Answer - > AB

191. questions : 7 – Answer - > C