27/11/2025, 15:58 Zero Retention Mode (Enterprise) | ElevenLabs Documentation
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Zero Retention Mode (Enterprise)
Learn how to use Zero Retention Mode to protect sensitive data.
Background
By default, we retain data, in accordance with our Privacy Policy, to enhance our services,
troubleshoot issues, and ensure the security of our systems. However, for some enterprise
customers, we offer a “Zero Retention Mode” option for specific products. In this Zero Retention
Mode, most data in requests and responses are immediately deleted once the request is
completed.
ElevenLabs has agreements in place with each third-party LLM provider which expressly prohibit
such providers from training their models on customer content, whether or not Zero Retention
Mode is enabled.
What is Zero Retention Mode?
Zero Retention Mode provides an additional level of security and peace of mind for especially
sensitive workflows. When enabled, logging of certain data points is restricted, including:
⦁ TTS text input
⦁ TTS audio output
⦁ Voice Changer audio input
⦁ Voice Changer audio output
⦁ STT audio input Need help?
⦁ STT text output
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⦁ ElevenLabs Agents: all input and output
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27/11/2025, 15:58 Zero Retention Mode (Enterprise) | ElevenLabs Documentation
⦁ Email associated with
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Realtime generating
is now available. the input
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our logs
the model here.
This data is related to the processing of the request, and can only be seen by the user doing the
request and the volatile memory of the process serving the request. None of this data is sent at
any point to a database where data is stored long term.
Who has access to Zero Retention Mode?
Enterprise customers can use Zero Retention Mode. It is primarily intended for use by our
customers in the healthcare and banking sector, and other customers who may use our services
to process sensitive information.
When can a customer use Zero Retention Mode?
Zero Retention Mode is available to select enterprise customers. However, access to this feature
may be restricted if ElevenLabs determines a customer’s use case to be high risk, if an account is
flagged by an automated system for additional moderation or at ElevenLabs’ sole discretion. In
such cases, the enterprise administrator will be promptly notified of the restriction.
How does Zero Retention Mode work?
Zero Retention Mode only works for API requests, specifically:
⦁ Text to Speech: this covers the Text-to-Speech (TTS) API, including all endpoints beginning
with /v1/text-to-speech/ and the TTS websocket connection.
⦁ Voice Changer: this covers the Voice Changer API, including all endpoints starting with
/v1/speech-to-speech/ .
After setup, check the request history to verify Zero Retention Mode is enabled. If enabled, there
should be no requests in the history.
Zero Retention Mode can be used by sending enable_logging=false with the product which
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supports it.
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For example, in the Text to Speech API, you can set the query parameter enable_logging to a
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27/11/2025, 15:58 Zero Retention Mode (Enterprise) | ElevenLabs Documentation
Python Scribe v2 Realtime
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1 from elevenlabs import ElevenLabs
2
3 elevenlabs = ElevenLabs(
4 api_key="YOUR_API_KEY",
5 )
6
7 response = elevenlabs.text_to_speech.convert(
8 voice_id=voice_id,
9 output_format="mp3_22050_32",
10 text=text,
11 model_id="eleven_turbo_v2",
12 enable_logging=False,
13 )
What products are configured for Zero Retention Mode?
Product Type Default Retention Eligible for Zero Retention
Text to Speech Text Input Enabled Yes
Audio Output Enabled Yes
Voice Changer Audio Input Enabled Yes
Audio Output Enabled Yes
Speech to Text Audio Input Enabled Yes
Text Output Enabled Yes
Music Text Input Enabled No
Audio Output Enabled No
Image & Video All Input and Output Enabled No
Instant Voice Cloning Audio Samples Enabled No
Professional Voice Cloning Audio Samples Enabled No
Dubbing Audio/Video Input Enabled No
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Audio Output Enabled No
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Studio Text Input Enabled No
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27/11/2025, 15:58 Zero Retention Mode (Enterprise) | ElevenLabs Documentation
Product Scribe v2 Realtime
Typeis now available. Learn more
Default about the
Retention modelfor
Eligible here.
Zero Retention
For ElevenLabs Agents, Gemini and Claude LLMs can be used in Zero Retention Mode.
FAQ
What are some limitations of Zero Retention Mode?
How does retention work if Zero Retention Mode is not active?
Data backup (When Zero Retention Mode is not used)
Account deletion (When Zero Retention Mode is not used)
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