Esmeralda Novruzaj, Graduate Assistant
Tirana, Albania, +355 692924686, [email protected], Esmeralda Novruzaj
SUMMARY Dynamic and dedicated Graduate Assistant - Sport with 3 years of experience
in physiotherapy and customer service. Skilled in managing patient care and
treatment plans, as well as fostering strong relationships in high-pressure
environments. Achievements include successfully supporting patient recovery
processes and providing exceptional customer support in busy call centres.
Committed to leveraging unique skills to contribute to the success and
development of future sports professionals.
WORK EXPERIENCE
07/2016 – Present Receptionist and Manager of Beachfront Villas, Beachfront Radhime, Al
Villas
Welcomed and assisted guests, directing them to their rooms and
addressing inquiries promptly.
Managed the booking system for a family-owned villa complex, ensuring
operational excellence and outstanding customer service.
Oversaw daily property management tasks, including scheduling,
maintenance, and guest support, contributing to the smooth running of the
villa.
Cultivated strong relationships with clients, fostering a warm and
memorable experience for all visitors.
03/2024 – 04/2025 Customer Service Specialist (Call Center Agent), Call centre Tiranë, Albania
tirana
Delivered exceptional customer support, addressing inquiries, resolving
issues, and ensuring customer satisfaction.
Managed a high volume of calls, providing efficient and effective service
while nurturing a positive customer experience.
Enhanced communication and problem-solving skills, bolstering client
relations and ensuring service excellence.
11/2022 – 06/2023 Assistant Physiotherapist, Med Austria Clinic and Fisiomed Tiranë, Albania
Tirana
Assisted in patient care by implementing treatment plans and supporting
recovery processes.
02/2022 – 05/2023 Volunteer Physiotherapist, QSUNT (University Hospital Center of Tirana
Tirana)
Acquired valuable experience across various departments, including
neurology, neurosurgery, cardiology, pulmonology, and burn treatment.
02/2025 – Present Eu UNICEF Volunteer, UNICEF Tirana, Albania
EDUCATION
2020 – 2023 Faculty of Technical Medical Sciences, University of Medicine, Tirana Tirana
Bachelor's Degree, Physiotherapy
2017 – 2020 “Ali Demi” High School Vlore
High School Diploma
Subjects and Core Skills: Mathematics, physics, chemistry, biology,
literature, and other foundational subjects.
SKILLS Microsoft Office Suite Adobe programs
property management systems Interpersonal Skills
Communication Skills Public speaking
Leadership Team coordination
Managerial Skills Organizational Skills
Task delegation Planning
Problem-solving Core Sports Expertise
Inspiring Pupils Sports Coaching
PE Delivery Safeguarding
Athletic Development Core Sports Expertise
Inspiring Pupils Sports Coaching
PE Delivery Safeguarding
Athletic Development Amateur boxer
LANGUAGES Albanian (Native) English (Intermediate: B2 level
across listening, reading,
writing, and speaking)
CERTIFICATES National Conference of Technical Medical Sciences 2022
Cukurova 9th International Scientific Research Conference 10/2022
Training on Physiotherapy Evaluation Methods 05/2020
ACHIEVEMENTS AS AN ATHLETE, BOXING
European Bronze Medalist. Boxing, Albania National Boxing Tirana , Albania
Team
Profile / Achievements
Pioneering Albanian Boxer: First-ever female boxer in Albania’s history.
National Champion: Current Albanian national champion in the 65 kg
category, undefeated.
International Representation: Sole female representative of Albania in
international boxing competitions.
European Success: Bronze medalist at the European U23 Championships.
World Championship Milestone: First-ever Albanian female in the 65 kg
category to compete at the World Championships in Liverpool 2025.
Extensive Martial Arts Background: Started kickboxing at age 6; currently
23 years old; also holds a yellow belt in judo.
Professional Dedication: Full-time competitive boxer with a decade-long
commitment to martial arts and combat sports.
