Chapter-1

Good morning/ good afternoon! My name is Johnny and I have been working in PT. Pindad
since 1991. So I have been working in PT. Pindad for 13 years. PT. Pindad located at Jend.
Gatot Subroto street 517 Bandung, have employer about 3000 people. PT. Pindad produces
many products, like gun, spare part of aerospace, calibration services, machining, casting and
forging, etc.

And you, Mr. Mc. Where do you work, and what’s your position in the company? Can you
explain me, what nationality are you?

These is the lesson one of my courses in Business English. We studied how to meet foreign
contacts and get to know them. My difficulties are how to speak and to use the grammatical
of English. And haw to listen, because pronunciations are difficult for me. My Friends have
been studying for 3 years in the courses, so that I have to suitable them. In 3 years ago I have
been in the replacement test for the courses, but my superior didn’t allow me to attend the
course. So I don’t know how to get it, because I can’t afford the cost in TBI courses. But on
June 13th, 2004 ago, my friend said me that many people whom joint in the course did not
pass the exam, so it should be 26 people. He said to me, do you ready for testing to change
the people? I said I am ready for it and soon I prepared myself for testing.
In the day, my friend informed me that my testing passed, so I am happy and said to my
friend thank you.

We started the course on July 21st, 2004. The First Teacher is Mrs. Emma, from Australia.
She is beautiful and he is 24 years old. She has married and has a son and a daughter. She has
started the lesson with first lesson “Meeting People”.
Mrs. Emma gave us lesson book “ Business objective”. It is very good book for me.
In the Clouse-1 we have to know two subjects:

1. Objective – to meet foreign contacts and get to know them

2. Tasks – to introduce "yourself" to other people, to describe jobs and responsibilities,
to find out about other people’s jobs, to ask questions about foreign companies and
the last is to read and write a personal profile.

The Summary of Lesson-1:

May I introduce you to ….? …. This is …
How do you do? How do you do?
Do you know …? …. This is ….
Hello, / Hi. Nice to meet you.
Good morning. My name is … I have an appointment to see …
I don’t think we’ve met. I’m …
Excuse me. Are you Mrs …

Getting Information

What’s his/her name?

What nationality is he/her?
Who does she/he work for?
Where does she/he work?
What’s his/her position in the company?

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Describing jobs:

I’m A financial controller (a/an + job)

An engineer

I work for PT. Pindad (for + employer)

I’m in Marketing
The chemicals business (in + type of work)
Chemicals
Who is Responsible for Production Mr. Mc
In charge of
Who is he responsible to? The CEO
Who does he report to?

In the course of our conversation I learned much.

Chapter-2

The third teacher is Mr. John Neel. He is from Australia too. He tough us about
pronunciation, roman alphabet and phonemic alphabet. In the roman alphabet has 5 vowel;
a, e, i, o, u and 21 pronounces. All the letters with similar sounds are group together.

/ei/ /i/ /e/ / ai / / u / / u: / / a: /

1 2 3 4 5 6 7
page see ten five home too arm
A B F Y O Q R
H C L I U
J D M W
K E N
G S
P X
T
V

Z is pronounced /zed/ in British English and /zi:/ in American English.

In the chapter-2 we learn about “telephoning”. We start to identifying who is speaking and
to saying who you want to speaking to, as follow.

Starting Calls
INDENTIFYING WHO IS SPEAKING SAYING WHO YOU WANT TO SPEAKING TO

This is Jhonny Could I speak to …?

Jhonny speaking Can I
Is that Mcmonroe? I’d like to speak to …
Extension 1567, please.

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Whent you transfer information by phone, try not to leave long silences or pauses. These
phrases will help you.

STARTING Ready? Go ahead

CONTINUING Have you got that? Got that
FINISHING Anything else? That’s all
CHECKING Could you read that back to me? Could I read that back to
you?

Sometimes we meet new situations or problem and we have to say:

A B
The line’s busy I’ll back call later
Could you take a message? Hold on. I’ll get a pensil
I’m afraid your train is delayed I’ll take a taxi

When in the conversation there are something not available, these phrases will help us.

Expl.
A. Could I speak to Mr.Munthe, please?
B. I’m afraid she’s on holiday this week.
A. Can you ask her to ring me next week?

We use these phrases.

I’ll hold.
I’ll call back later.
Could you take a message?
give her a message?
Can you put me through to her secretary?

COULD YOU…? YES, CENTAINLY

YES, OF COURSE

NOT AT ALL
YOU’RE WELCOME
THANK YOU
IT’S PLEASURE
THANKS

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 CAN
YOU…? I’M AFRAID …
I’M SORRY BUT…

OK, IT DOESN’T
MATTER

NEVER MIND.
IT’S NOT
IMPORTANT

We use these phrase to ask if it’s OK to thing

Asking Saying Yes Saying No
Can I …? Yes, please do. I’m afraid …
Could I …? Of course I’m sorry but,
May I …? * Yeah, go ahead. * informal
** Help yourself ** Inviting someone to take something

Mr. John Nelsons gave us the copy of pronunciations of Roman alphabet. It is very difficult
to say because it is the new lesson for me. He said that for easing to say it; you always repeat
it in your office. That is my problem. So I’ll try it so that I can do that.
The problem is how I plan my time to learn it, because in my job is very busy to do my job in
office. The other problem is difficult to seek a friend to learn together, to discus our lesson.
I think method, which I will be used, is to write and read and summary my lesson and
practice our lesson and I will do that myself.

My friend (he doesn’t joint in the course) said that don’t hesitate to practice your English,
such as reading, writing, speaking and listening. You always have to try and try again. Your
custom will change indirectly with your exercise. In the exercise you will find many trouble
in grammatical and pronunciations, and find out them through your lesson book or
dictionary. So you have to many learn it.

My motivation learns English is to help my children to learn it, because English is

international language. So we have to know it. My children have been course them for 3
years, I don’t see increase them in English, because in their course very short time for
meeting, and always learn grammatical not to practice it. I want the lesson of my children
have to learn daily English.

Tomorrow, July 29th, 2004 Mrs. E. Gunawan tried us to learn listening and conversation. We
are difficult to understand of the foreign conversation. The conversation is simple but the
conversation very fast to us.

On August 3rd, 2004 Mr. John Neelson learned us to say noun, adjective, verb words, like
bellow:

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 Adjective Noun Verb Noun
Civil Civility Civilize Civilization
personal personality personalize personalization
final finality finalize finalization
real reality realize realization

There are 97 words like that in English he said. He asked us for looking for all the words.

Pronunciation of words as follow:

thin mean thank this top send hand

/I/ / i: / // // /t/ // //
chip tree thought through tree ferry bat
cheap then that

He made a game to read a word, and other friend which asked have to see word in hand. The
purpose of game is to complete word in noun, verb and adjective form. If a word has
completed we seek other word and asked friend who has it. If a friend doesn’t have a word
the playing change and we take one word from desk. We rotate like that, so that all the word
taking from desk. The winner is who one more completed the words.

The game is very interesting, but little sentence we used in the conversation e.g. “do you
have civil?”. If I have the word I will be said, Yes, I have and if I don’t have it, I will be said,
no, I don’t have. That’s all.

Telephone Conversation

A. Fenton Engineering.
B. Extention 473, please.
A. I’m afraid the line’s engaged. Will you hold?
B. Yes.

A. The lines free now. I’ll connect you through.

B. Thank you.
C. Paint shop.
B. I’d like to speak to Mrs Isaacs
C. Who’s calling please?
B. Jacques Duval.
C. Hold on, Mr. Duval. I’ll get her.

C. I’m afraid she is meeting. Do you want to call back later?

B. No, it’s urgent. Could you take a massage?
C. Yes, of course.
B. Could you ask her to call me back?

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 C. Does she have your number?
B. No, It’s Paris-the code is 010331 then the number is 46 58 93 94. Could you read
that back to me?
C. 010331 46589394
B. That’s right.
C. Anything else?
B. No, that’s all. Thank you very much.
C. You’re welcome.
B. Goodbye.

Exercise-1.

A. Ring… Ring …! SAS Airlines

B. Could I speak to Mr Michelle Rose
A. I’m afraid she is out of the office today. Can I take a message and who do you
work for?
B. Yes, of course, I am from Damask Fabrics Ltd and I want to meet her next week
to look at her new design.
A. I’ll inform her. Anything else?
B. I want to book a flight to Stockholm tomorrow evening after 5 pm.
A. Would you hold for a moment, please? I am going to check timetable.
B. Go ahead. … Have you got that?
A. Got that. There are two flights to Stockholm tomorrow evening: one at 6.45 and
one at 9.20. Which one would you like, please?
B. I would like on 6.45.
A. I will prepare you soon, and thank you.
B. It’s pleasure.
A. Goodbye

Exercise-2.
A. Ring… Ring …! Hayashi Steel Company.
B. Can I speak to Mr Namura’s secretary, please?
A. Speaking
B. I would like to invite him (Mr. Namura) to dinner one evening next week. Could
you arrange what day he free is?
A. Wait for a moment, please. I am going to check his diary.
B. Go ahead.
A. Mr. Namura is free on Wednesday evening.
B. Could you inform him, please, I will offer to pick him up at six from his office.
A. Yes, of course.
B. Thank you
A. Yours welcome
B. Goodbye

6
Skill Work

In this lesson, we learn how to get telephone, receive information from telephone and write
them down the detail on a paper. With a partner, sit back to back, one read the information
and other write them down.

Exc.-1. a. Phone your partner and ask him/her to send you an up to date copy of their
company’s price list. Don’t forget to give your name and address.

b. Your company’s new price lists are still at the printers. You expect them to
arrive today. A customer calls with request. Write down the details.

This letter confirm phone call above

Dear …

With reference to your phone today,

I’m writing to confirm you for not sending you our prices list.
I’m afraid that, it is still at the printers.
However, thank you for your help a copy of the old list with the
new prices pencilled in.
Yours sincerely

Jhonny M.

Exc.-2. a. Your partner phone you with a request. Say yes and write down the detail.

b. Phone your partner and ask them to speak at the GMB Congress at Queen
Margaret’s Hall, Manchester on July 13th. You want them to give a talk on their
company’s current projects.

. This letter confirm phone call above:

Dear …

With reference to your phone call yesterday,

I’m writing to confirm that I would be delighted to come speak
at the GNB Congress in Manchester on July 13th.
I would be grateful if you could send me a map showing how to get
to Queen Mary’s Hall?
I look forward to hearing from you soon
Yours Sincerely,

Jhonny M

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We often write to confirm phone calls. Most business letters and faxes contain a lot of
standard phrases. Notice how some standard phrases are used in this letter.

FOTOTECHNIQUE
31, rue de Constantine 16102 Cognac Cedex
Telefax: 45 39 16 11 Telex: 790 962 F Tel: 45 39 29 24

Mary Thatcher
Sales Manager
Galaxy Computer Supplies
221 Hils Road
Cambridge CB2 2RW

27 October 19xx
Reference
Start Dear Ms Thatcher,

With reference to our telephone conversation today,

I am writing to confirm our order for:
10 X Photoconductors Ref. 76905 A/K. Reason for
Request writing
I would grateful if you could deliver them as soon
As possible.

Thank you for your help. Closing

Remark
Yours sincerely
Finish
Christope Terrien
Director – Procurement.

Use these list standard phrases to complete the letter opposite.

The Star The Finish

Dear Sir or Madam, * Your faithfully, *
Dear Mr Sloan, ** Yours Sincerely,**
Mrs Sloan, ** Best wishes, ***
Miss Sloan, ** American English
Ms Sloan, ** Sincerely yours,
Dear Marry-Lynn, *** Yours truly,

* suitable if you don’t know the name of the person you are writing to.
** suitable if you know their name.
*** suitable if the person is close business contact or friend.

The Reference
With reference to your advertisement in the reporter,…
your letter of 25th April, …
your phone call today, …

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 The reason for writing
I am writing to enquire about …
apologize …
confirm …

Requesting Agree to Requests

Could you possibly…? I would be delighted to …
I would be grateful if you could…

Giving Bad News Enclosing Documents

Unfortunately … I am enclosing …
I’m afraid that … Please find enclosed …

Close letters with friendly phrase or reference to future contact.

Closing Remarks
Thank you for your help.
Please contact us again if we can help in any way.
there are any problems.
you have any questions.

Reference to future contact

I look forward to hearing from you soon.
meeting you next Tuesday.
seeing you next week.

Note Book Pronunciation:

The Sounds /  / and /  /

To make the sounds / / and /  / your tongue should touch the back of your teeth. If you
find this difficult try putting your finger in front of your mount and touching it with your
tongue.
For the sound /  / you should use your voice for the sound /  / you should not.

Regular Verb:

There are three different pronunciation of –ed in regular past tense verbs:

/d/ /t/ / id /
Phoned cooked landed

If a verb ends t or d the ed the sound is : / id /

If a verb ends in / s /, / k /, /  /, / t /, / p /, /  /, /  / (unvoiced/voiceless) the sound is : / t /
If a verb ends in voice / i /, / z /, / v /, / dg /, /  /, /m /, / n /, /  / the sound is : / d /

New Method of English lesson.

9
It has been many days I don’t write my lesson course. I’m busy with my job at office. Our
teachers have changed method of lesson. We have to active in lesson, like conversation and
can explain our problem by direct conversation. Now, always our teacher gave us a cause and
we have to discuss it in English. Mr. John Neelson gave us a cause about “buyer and seller in
company” which we well known . We have to explain dialog in the company if there are
buyer and seller discuss “buy or sell” products. This following is formal format conversation
between seller and buyer in company in sell or buy products.

Seller Buyer
Good morning/ afternoon
Well come to ….

1. Let’s begin by introducing ourselves 2. Introduction a pleasure to here (pleased

(my name is Jhonny, This is my to be here).
colleague, his/her name is …)

3. In response to your recent equerry 4. Yes, We do. It is thy we would like to

regarding about our product the know (prices, Quality, delivery,
2764, do you have any question at warranty, service etc)
this point? (In light of your recent
equerry regarding about ….)

5. Of course, we understand in fact we

have prepare a price and service
package specifically for you. It is
contain in their document.

Negotiation
To practice our English Jhon Neelson made a simulation and taught us how to negotiate an
order. We were divided into two groups, one group as seller and another as buyer. In the
sentence of negotiation we should use many prepositional phrases as “prepositional
expressions” like below:

of benefit to as a basis for an this basis

limited to in favour of at some
the possibility of co-operate with at this point
opposed to in a position at this stage
stand on as far as present circumstances
preferable to up to a point

These sentences are fundamental sentences in making a negotiation in business.

Outlining your position
a I’d like to start by making our position absolutely clear. What we want is an agreement
that is of benefit to both our parties. Our basic position is that we want to co-operate
with your company in both production and distribution in worldwide market. This is
our starting point to be clearly understood and to be use as a basic for these
negotiations. Secondly, we are in favour of a licensing agreement rather than a joint
venture agreement. The policy of our company has always been to seek licensing
agreement and we see no reason to change our position at this point. Thirdly, we firmly

10
 believe that any such agreement must be on a worldwide basis and not limited to a
particular geographical area. Finally, we want agreement that does not exclude the
possibility of the participation of third party at some future stage. This is our position
and we hope that we will be able to process on this basic.
b. Thank you for stating the position of your company so clearly. If I may, I’d like to
respond by outlining where we stand on these issue. Our stating point is also a desire
for mutual co-operation with your company in the area of production and distribution. I
think both side can agree on this point. At present, however, we are in a position to
accept that a licensing agreement is preferable to joint venture agreement. We do not
normally grant licences to product our products and we are strongly opposed to a joint
venture agreement in the present circumstances. To respond to your third point, what
we are looking for agreement at this stage is a limited agreement. By limited I mean
that we want to limit any agreement to the countries of the Pacific rim. We are not
convinced that a worldwide agreement would be of benefit of us this stage. As far as
your final point is concerned, we are not in favour of the involvement of third party in
this agreement and we do not see any reason for the inclusion of such a clause. This is
our current position.

Standing Your Ground

a We’ve considered your offer very carefully, but I’m afraid we’re unable to accept it.
We’re sticking to our original position.
b. I’m very sorry. This is really the bottom line. This is the cheapest offer I can make and
I simply can’t go any lower.
c. I’m afraid that we are no able to meet the condition that you have just outline. We are
prepared to be flexible moving but we really can not accept those conditions.
d. I’m sorry but we can’t accept that. Our position is clear and we have explained it to you
several time before. If you want these negotiation to continue, then there will have to be
some concession on your part.
e. We have made all concession we can make in this matter and we can go no further.
This is our final offer.
f. I’m sorry, but we’re not up to appoint on this one. We have already offered you the
cheapest deal possible an it’s impossible, I repeat impossible, for us to offer you any
more discount.
g. We have made our position clear to you on several occasions. We are not prepare to
accept a lower price. I’m very sorry but that’s the way it is.
h. I’m sorry, but this is very simple. The time clause is unacceptable to us an we are not
prepared to change our position on this.
i. Look, we can go this far but we can’t go any further. We have already made several
concessions, but we have now reached the limit.
j. I’m sorry, but this is our position. As far as I am concerned, this is nonnegotiable. Take
it or leave it.

Important Adjective

Spelling is as a problem in my english. It is good idea to make list of words that I find
difficult to spell and I will try to test myself regularly on them. The words below is examples
important adjective that I have to know to spell and to try to fill in sentence.

11
 Confident Yakin,pasti Dependent Bergantung Permanent Tetap, kekal
Consistent Tetap,konsekwen Dominant Berpengaruh Reluctant Segan,enggan
Constant Terusmenerus Efficient Hemat Redundant Berlebih2an
Convenient Sesuai, cocok Extravagant Boros,royal Relevant Relevan
current Sekarang insolvent bangkrut significant Penting,berarti

I’m confident that we’ll reach our target without any difficult.
You shoud be familiar with the regulation relevant to your work.
We must process these order in more efficient way.
Unfortunately, the account show the company is insolvent.
Short-term measures aren’t enough. We need a more permanent solution.
The advertising campaign had a significant effect on their sales.
100 workers were made redundant when the factory closed.
You couldn’t get a more convenient location than next to the station!
The figures need constant updating as we get more information.
I hope interest rates don’t stay at the current level much longer.
The company fell unexpectedly from its extravagant market position.
I wish they had a more consistent policy on discounts. You never know where you are with
them.
It was dominant to spend so much on the press reception
He’s reluctant to invest any more money at the moment.
We are dependent on overseas suppliers for most of our component.

Break out Bring up Carry out Come by Cope with

Bring about Call off
Get across Pay off Discard Advanced Break up
Give a hand Set up Test out Back down Break in
Give up Shoo away Throw away Give up Call in
Pass by Stand in Settle Break out Call over

Call up Get across Pass up Pay up

Carry over Get in Decline Pay out
Extend Get over Pass out
Get by Pass by Pay off

12
Meetings

13