ACTIVITIES

Unit 4. Generalities

Activity

With the knowledge acquired in the course, answer the following questions:

1. Prepare a report on user rights.

• Access to the service: those in accordance with the provisions

legally may enter into the public services contract, and are subject to
the technical conditions required for the connection to each of these,
they will have the right to receive such services, regardless of the company
may agree on special stipulations with one or some users.

• Free choice of service provider: every user has

right to choose the service provider from the alternatives
existing, according to their needs and supply requirements, to
just like the supplier of goods or services that have no relation
directly with the object of the contract.

Quality and safety of the service: the service providers

public services of electric energy and gas fuel by network
pipes must provide the respective services with quality and
security, according to the technical conditions and terms defined in
the contract. Those terms and conditions must be known by the
subscribers and users, and they cannot be less than those determined
by the energy and gas regulation commission.

Rationality: the providers of public energy services

electric and gas fuel by pipeline network will ensure that the
services are used rationally, with strict adherence to the
technical and usage conditions defined for each of them, and

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they will also develop educational programs aimed at creating a
culture of reasonable use of the service.

• Neutrality: companies must treat their

subscribers or users, without discrimination other than that derived
of the conditions and technical characteristics of the provision of each
one of the services referred to in this resolution.

Good faith: both companies and subscribers or users must

act in the execution of the public services contract with loyalty,
rectitude and honesty.

Mandatory nature of the contract: the public services contract is law

for the parties. Companies are obliged not only to the
expressly agreed provisions, but also to those that arise
from the nature of the contract, to which uniform principles apply
to the provision of the respective service and those arising from
regulations issued by the competent authorities.

No abuse of dominant position: according to articles 11, 34 and 133

According to Law 142 of 1994, companies must refrain from abusing
its dominant position, when they have that position.

No abuse of the right: the rights arising from the

public service contract, may not be exercised with the intention
to cause harm to the other contracting party nor for a purpose other than
designated by the regulations.

• Information and transparency: subscribers or users will be able to

request and obtain complete, accurate, and timely information about all
the direct and indirect activities and operations carried out to
the provision of public services, as long as it does not involve
information classified as secret or reserved by law and complied with
the requirements and conditions established by the Superintendency of
Household Public Services in accordance with the provisions of the
number 14, article 9 of Law 142 of 1994. They shall have the right,

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Likewise, to learn about the expansion plans of the systems of
home distribution of public service, as well as present the
requests for information to the energy and gas regulation commission,
related to the rates.

Complaint and claim: utility companies must

attend, process and resolve, in a timely manner, the complaints, requests
and resources presented by subscribers or users.

Timely billing: subscribers or users have the right to

to timely know the values that must be paid due to
supply and the other inherent services that are provided to them. For
these effects, in public service contracts it will be stipulated the
the way in which the invoices will be delivered, with the necessary security measures in place

his referral. The parties may agree that the sending of the invoice is
carry out by electronic means.

• Obligation to pay: subscribers or users will pay, in the

terms defined by law and the contract, the service invoices
public that the companies present to them for the provision of the service.

Participation: subscribers or users will be able to participate in the

management and auditing of companies, in the terms provided in the
Law 142 of 1994 and the regulations that develop it.

Agility and cost-effectiveness in procedures: companies must

refrain from imposing procedures on subscribers or users that, from
in accordance with current regulations, be prohibited or that according to the
nature of the request is unnecessary, or to demand documents or
requirements that you can verify in your files.

• Responsibility: the parties in the public services contract

they will be responsible for the damages and will compensate for the harm caused,
agreement with the law.

2. Prepare a report on the minimum parts it must have.

a contract.

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The public service contract must contain, at a minimum, the
following stipulations:

1. Identidad de la empresa oferente del contrato.

2. Determination of the public service offered.

3. Conditions that the applicant for a service and the property must meet
in order to obtain the right to receive the service.

4. The obligations, duties, and rights that correspond to each one

of the parties, which must be determined explicitly, clearly and
concrete.

5. Exclusivity in the service destinations.

6. Clearly defined geographical area, in which the company offers

provide the service.

7. User obligations regarding the connection and ownership of

this.

Levels of quality and continuity with which it will provide the service to its
subscribers or users.

9. Transcription of the text of the legal norms that establish the

company's liability for failure in the provision of the service.

10. Reasons why the company or the subscriber or user may give
for the termination of the contract.

11. Rights of each party in case of breach of

the contractual obligations by the other party. To that end, the contract
must indicate what facts allow the company to impose sanctions on
the users.

12. Cases and conditions under which the assignment of the contract is applicable.

13. Cases in which the consent of third parties is required

persons to whom the service is provided by virtue of the contract, when
this is intended to be modified, suspended or terminated.

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14. Events in which the breach of contract leads to the
suspension of the service, and the procedure for it.

15. Events in which breach of contract leads to

resolve the contract and the service interruption, as well as the procedure
for this.

16. The form, time, place, and manner in which the company will make known the
invoice for subscribers or users and minimum content of these.

17. Measures that reasonably facilitate the company and the subscriber or
User to verify the execution or compliance of the contract.

18. Powers and obligations related to installation, maintenance,

replacement and control of the functioning of the meters.

19. Procedure to measure consumption, when reasonably not

it is possible to do it with instruments.

20. Goods and services that the subscriber or user is obliged to pay
in the development of the contract.

21. Procedure that will be given to the resources submitted by the subscriber or
user and official(s) who must resolve them.

22. Guarantees that the subscriber or user can provide to back the
payment of the invoices, subject to the provisions in the final clause of
Article 147 of Law 142 of 1994.

3. Prepare a report on the types of registrations.

Decree number 0991 of 1991 regulates the types of enrollments.

in the following way:

Class Te-1 Technician in interior electrical installations: To the

electrician technicians who carry out the study applied to the assembly
and repair of electrical circuits of all types of outputs for
outlets, plugs, lighting outlets, lamps and
lighting fixtures, switches, special connections, panels of
distribution of circuits, measuring equipment, protection, control

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signage and auxiliary services for electrical installations
residential and commercial.

ClassTe-2 Electric windings and accessories technician: To the

electricians who carry out the applied study on
maintenance, rewinding, repair, assembly, connections and
command of all types of electric transformers, motors
electric, electric generators and electrical installation equipment
and accessories for industrial electronic instrumentation.

ClassTe-3Electrical Maintenance Technician: To the technicians

electricians who carry out the study applied to the operation and
maintenance of electrical installations and electronic accessories
industrial, related to instrumentation, drives and
control of machines, equipment and mechanical, hydraulic or devices
tires.

Class Te-4 Industrial Electricity Technician: To the technicians

electricians who carry out the study applied to manufacturing,
construction and assembly of: Electric transformers, motors
electric, electric generators, batteries, electrical equipment and
electronic measurement, protection, operation, control accessories
["automatic","interrupt","signaling","speed variation"]
reactive compensation, relay devices; also for
capped substations, meter cabinets, panels of
protection and distribution of electrical circuits, high and low cells
tension, motor control centers, control panels
electrical, signaling, cabinets and special electrical controls.

Class Te-5 Electrical Networks Technician: To the electrical technicians

that carry out the study applied to construction, assembly,
connection, maneuvering, and maintenance of overhead electrical networks and
underground, electrical distribution substations and the equipment
protection, measure, electrical control and electronic accessories
associates; as well as electrical equipment and electronic accessories of
small power plants.

ClassTe-6 Technician in special electrical installations: To the

electrician technicians who carry out the applied study to the

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assembly, connection, maintenance and repair of electrical equipment
for special installations, such as appliances, park
["automotive","aircraft","vessels","telecommunications","telephony"]
closed-circuit television, alarms, antennas, centers of
computation, etc.

Auxiliary class of electrical engineers:

To the people who carry out the implementation of activities and

work related to the study and applications of
electricity for which exercise requires direction, coordination and
responsibility of electrical engineers.

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