Calibre Academy

Date : 25-09-2025 STD 12 Commerce Business Studies Total Marks : 198

Directing Worksheet

SECTION B

* Given Section consists of questions of 3 marks each. [60]

1. “Direction is the least important function of management”. Do you agree with

this statement? Give any two reasons in support of your answer.
2. Name the type of formal communication illustrated through following examples:
i. Application for grant of leave.
ii. Sending notice to employees to attend a meeting.
iii. A production manager may contact marketing manager to discuss about
schedule of product delivery, product design, quality, etc.
3. In an organization, informal communication is stressed instead of formal
communication which results in non-reaching of proper communication to
proper person in proper time. It results in either non-completion or delay in
work. Which values have been violated here?
4. Name the type of formal communication in which the persons of two
departments one at a higher position and another at lower, communicate with
each other? Also state the problem which may arise in this type
of communication.
5. Rahim was working in an enterprise on daily wages basis. It was difficult for him
to fulfill the basic needs of his family. His daughter fell ill. He had no money for
his daughter’s treatment. To meet the expenses of her treatment, he
participated in a cycle race and won the prize money. The cycle company offered
him a permanent pensionable job which he happily accepted.
By quoting the lines from the above para identify the needs of Rahim that are
satisfied by the offer of cycle company.
6. There are some barriers in communication which are concerned with the state
of mind of both the sender and the receiver. State any three such barriers.
7. Hema and Reema are working in different departments, but are very close
friends. During lunch time, Hema informs Reema that due to the upgradation of
latest technology, many people are leaving their jobs.
Which type of communication is this? State any two advantages and
disadvantages of this type of communication.
8. Rahui as a leader, exercises complete control over subordinates and takes all
decisions without consulting them. Which style of leadership is possessed by
Rahul? Discuss.

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 9. The workers always try to show their inability when any new work is given to
them. They are always unwilling to take up any kind of work. Due to sudden rise
in demand a firm wants to meet excess orders. The supervisor is finding it
difficult to cope up with the situation. Suggest ways for the supervisor to handle
the problem.
10. 'Leadership is an essential element of directing'.Do you agree? Give three
reasons in support of your answer.
OR
'Leadership is considered the most important element of directing'. In the light
of this statement, explain any three points of importance of leadership.
11. How directing helps in efficient and effective functioning of the organisation?
Explain by giving any three points.
12. Autocratic style of leadership is appropriate where subordinates are
uneducated'. In the light of this statement, give some advantages of autocratic
style of leadership.
13. There are some barriers in communication which are concerned with encoding
and decoding of message. State any three such barriers.
14. Amit and Mikki are working in the same organisation but in different
departments. One day at lunch time, Mikki informed Amit that due to
computerisation, many people are going to be retrenched soon from the
organisation. Name which type of communication is this. State any two
limitations of this type of communication.
15. Pramod was a supervisor at 'Annapurna Aata' factory. The factory was
producing 200 quintals of aata every day. His job was to make sure that the
work goes on smoothly and there was no interruption in production. He was a
good leader who would give orders only after consulting his subordinates and
work out the policies with the acceptance of the group.
Identify and describe the leadership style being adopted by Pramod.
16. Name the type of formal communication illustrated in the following examples.
i. Application for grant of leave.
ii. Sending notice to employees to attend a meeting.
iii. A production manager contacting a marketing manager to prepare a
schedule for production.
17. In an organisation all the employees take things easy and are free to approach
anyone for minor queries and problems. This has resulted in everyone taking to
each other and thus resulting in inefficiency in the office. It has also resulted in
loss of secrecy and confidential information being leaked out. What system do
you think the manager should adopt to improve communication.

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18. Deepak is working as a senior legal consultant in Ambika Ltd. and earning ₹ 2
lakh per month. Some additional facilities are also given by the company. His
basic needs are best satisfied and job is on permanent basis. The company also
pays pension after the retirement. But still, in spite of all this, Deepak is not
satisfied with his life and feels that something is missing. He experiences
roughness and dullness in his life.
According to Maslow's Need Hierarchy, which needs are still to be satisfied?
19. Ashish is working as a marketing manager in an organization. His subordinate,
Ms. Asha, discussed with him certain sales promotion schemes which would
result in an increase in sales. However, Ashish is pre-occupied with some other
problems of his work. So, he does not respond much and Ms. Asha becomes
disappointed.
i. Identify the barrier of communication being referred to here.
ii. Explain any two other forms of barriers under the same category.
20. Workers of a factory often seek guidance of Production Managers. The
production manager finds himself overburdened. Advise the way to relieve
production manager.

SECTION C

* Given Section consists of questions of 4 marks each. [36]

21. 'A.S. Environs Ltd.' is dealing in Environment- Consultancy. To get the business,
the team leader and his team used to travel to different states to give
presentation to their clients. As per the policy of the company, the team leader
used to travel by air whereas his team travelled by road/train. It was not only
time consuming but also at times forced the female team members to travel
alone.
As a result, the subordinates were not acting in a desired manner to achieve
organisational goals. The CEO of the company came to know about it. He called
the team leader, discussed the matter with him and decided to change the travel
policy of the company. It was decided that in future all the members including
the leader would travel together and usefully utilise the travelling time in
discussion about the presentation to be given to the clients. This made a
positive impact, and every member of the team started acting in a manner as
desired by the team leader. State, the features of the element of the function of
management used by the CEO.
22. Ram Murthy, the CEO of ‘Goodcare Hospitals’, a leading chain of hospitals,
decided to reward the good work of the doctors of his organisation. For this he
instituted two running trophies. A ‘Healthcare Achievers Trophy’ to acknowledge
and appreciate the tireless efforts of the doctors who rendered selfless services

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 to the patients and another ‘Beti Bachao Trophy’ to recognise the outstanding
work done by the doctors in saving the girl child.
The CEO also wanted to improve the health services in rural areas all over the
country. He decided that all doctors must work in rural areas for at least six
months. He also decided that the paramedical staff should be employed locally.
a. Identify the incentive provided by ‘Goodcare Hospitals’ to its doctors
through running trophies.
b. Which need of the doctors will be satisfied through the incentive
identified in part (a)? State.
c. State any two values that the CEO of ‘Goodcare Hospitals’ is trying to
communicate to the society.
23. Mrs. Chhatwal is working as a Human Resource Consultant in a firm
manufacturing garments, which is facing a problem of high employee turnover.
The Managing Director has invited suggestions from her for retaining the
talented employees. Mrs. Chhatwal recommends that the good employees be
rewarded in a way that it creates a feeling of ownership amongst the employees
and at the same time makes them contribute towards the growth of the
organization.
i. Identify the incentive which has been suggested by Mrs. Chhatwal to the
Managing Director of the Company.
ii. Also, explain any three other incentives of the same type.
24. ‘K.S. Energy Ltd.’ was a energy efficiency consultancy company. To get the
business the team leader and his team used to travel to different states to give
presentation to their clients. As per the policy of the company, the team leader
used to travel by air, whereas his team travelled by road/train. It was not only
time consuming but also at times forced female team members to travel alone.
As a result, the subordinates were not acting in a desired manner to achieve
organizational goals. The CEO came to know about it. He called the team leader,
discussed the matter with him and changed the travel policy of the company. It
was decided that all the members including the leader would travel together in
future and would usefully utilize the travelling time in discussion with the
subordinates about the presentation to be given to the clients. This made a
positive impact and every member of the team started acting in a manner as
desired by the team leader. State the features of the element of the function of
management used by the CEO.
25. ‘It is only motivation through which the managers can inspire their subordinates
to give their best to the organisation’. In the light of this statement explain any
four points of importance of motivation.
26. ‘Alfa Ltd.' was dealing in renewable energy. To get the business, the team leader
and his team used to travel to different states to give presentation to their

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 clients. As per the policy of the company, the leader used to travel by air,
whereas his team travelled by road/train. It was not only time consuming but
also at time forced female team members to travel alone.
As a result, the subordinates were not acting in desired manner to achieve
organisational goals. The CEO came to know about it. He called the team leader,
discussed the matter with him and decided to change the travel policy of the
company. It was decided that all the members including the leaders would travel
together in future and would usefully utilise the travelling time in discussion
with the subordinates about presentation to be given to the clients. This made a
positive impact, and every member of the team started acting in a manner as
desired by the team leader.
State, the features of the element of the function of management used by the
CEO.
27. “Leadership is required only for less efficient subordinates". Do you agree?
Explain any four reasons in support of your answer.
28. Blue Birds Ltd. offers to its employees to issue shares at a price which is less
than the market price.
Name and explain the type of incentive offered to the employees.
29. Rahim was working in an enterprise on daily wages basis. It was difficult for him
to fulfill the basic needs of his family. His daughter fell ill. He had no money for
his daughter’s treatment. To meet the expenses of her treatment, he
participated in a cycle race and won the prize money. The cycle company offered
him a permanent pensionable job which he happily accepted.
Also, explain two other needs of Rahim followed by above that are still to be
satisfied.

SECTION D

* Given Section consists of questions of 6 marks each. [102]

30. Differentiate between formal communication and informal communication?

31. ‘Moga Industries Ltd.’ approached a well established university in the city of
Madurai to recruit qualified personnel for various technical and professional
jobs. They selected Tanya, Ritu, Garima and Chetan for various vacancies in the
organisation.
After the selection and placement, ‘Moga Industries Ltd.’ felt the need to
increase the skills and abilities, and the development of positive attitude of the
employees to perform their specific jobs better. The company also realised that
learning new skills would improve the job performance of the employees.
Hence, the company decided to take action for the same.
a. Name the step of the staffing process regarding which the company
decided to take action.

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 b. State the benefits of the action to ‘Moga Industries Ltd.'
32. “Human beings cannot be motivated only through monetary incentives; non-
monetary incentives are also necessary to motivate them". Explain any four such
non-monetary incentives.
33. Pratap Singh is the Chief Executive Officer of Nissar Enterprises. It is an
automobile parts manufacturing company. The enterprise has a functional
structure, in which jobs of similar nature have been grouped together as
Production, Finance, Marketing and Human Resource. Nissar Enterprises has its
manufacturing unit at Manesar. The factory has been plagued with many
problems for a long time which was in the knowledge of the Production
Manager, Varun Sharma. The workers had internal differences. Time and again,
there were misunderstandings between the management and the workers.
Keeping the problems in mind, Varun Sharma appointed, Siyaram Singh who
had 14 years of experience of working with the actual work force and passing
on instructions of the middle management to the workers.
Siyaram Singh met Varun Sharma to understand what the management wanted?
Thereafter he met the workers and conveyed the ideas of management to them.
He also promised the workers to convey their problems to the management. In
this way, he cleared the misunderstanding between the management and the
workers. He also sorted out internal differences and was able to unite the
workers within a month of his joining. His work was acknowledged by
management and he was given a certificate of good performance along with
10% increase in salary.
i. Siyaram Singh performed some of the functions which are required to
be performed at the position he is working at. State any five other
functions Siyaram Singh is expected to perform.
ii. Name the incentives provided to Siyaram Singh.
34. ''Every action in the organisation is initiated through directing''. Explain any four
points of importance of directing in the light of this statement.
35. “Leadership is key factor in making any organisation successful.” Do you agree
with this statement? Give any four reasons in support of your answer.
36. “Managerial functions cannot be carried out without an efficient system of
communication". Do you agree with this statement? Give any four reasons in
support of your answer.
37. “Managerial functions cannot be carried out without an efficient system of
communication". Do you agree with this statement? Give any four reasons in
support of your answer.
OR
"Effectiveness of a manager depends on his ability to communicate effectively".
Explain how?
38. Explain the following non-financial incentives.
i. Status.
ii. Organisational climate.
iii. Career advancement opportunities.
39. 'The barriers to effective communication exist in all organizations to a greater or
lesser degree'. State any six measures to overcome these barriers.
40. What is informal communication? How is it different from formal
communication on the basis of natural relationship among the members and
speed of communication?
41. To satisfy the social and psychological needs which type of incentives are
needed? Explain any four types of such incentives.
42. Ayasha Ltd. assured their employees that inspite of recession, no worker will be
retrenched from the job.
i. Name and explain the type of incentive offered to the employees.
ii. Explain one more incentive of the same category.
43. Sunidhi has started a designer studio in the basement of her residence after
completing her masters in fashion designing. She has appointed ten employees
to take care of the various aspects of the work. She interacts regularly with each
employee to tell exactly what is expected of him/ her and what he/ she needs to
do to be regarded as a good performer. At the same time, she allows a free
work environment wherein the employees openly chit chat with each other in
order to fulfill their social and emotional needs. Sometimes, these interactions
also lead to spreading rumours which are not authentic.
Name and explain the two types of communication being referred to in the
above paragraph.
44. Identify the Maslow's hierarchy need highlighted in the following statements:
i. Autonomy status and prestige in the society help to satisfy this need.
ii. This need is satisfied when one becomes what he is capable of
becoming.
iii. Motivators like pension plans and job security help to satisfy this need.
iv. These needs include need for food, shelter, clothing and basic
necessities of life.
v. Informal groups are often formed to satisfy this need.
vi. This need aims to get recognition and respect from others.
vii. This need aims to ensure that one will be able to meet the physiological
needs in future also.
viii. Challenging jobs and opportunities for innovation help to satisfy this
need.
ix. This need satisfies the need for love and social interaction.
45. 'Laxmi Ltd. is an IT company having 1,000 employees. All its employees take
things easy and are free to approach any one for minor queries and problems.
Because of this the operations of the company are disturbed and its revenue
has declined. Everyone is seen talking to each other resulting in inefficiency in its
offices. It has also resulted in loss of secrecy and confidential information being
leaked out. Explain the measures that the manager should adopt to improve
communication system of 'Laxmi Ltd.
46. Mohan is the chief chef of Khidmar restaurant located in the city of Bengaluru.
The place is known for its exquisite Mughlai cuisine especially mutton biryani
and kababs. All the food is prepared under Mohan's purview. The various
activities in the kitchen are initiated in accordance to his instructions. He is very
clear and specific in issuing instructions to his subordinates in order to ensure
smooth working of the department. He personally oversees the method
followed by the chefs for preparation of each dish. He misses no opportunity to
praise his subordinates for their good work. All his team members feel very
happy and satisfied under his direction. He provides constant guidance to them
in order to improve upon its taste and presentation and also encourages them
to innovate and be more creative in their work.
By quoting lines, identify the various elements of directing mentioned in the
given paragraph.
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