Datasheet
Webex Calling
© 2025 Cisco and/or its affiliates. All rights reserved.
Datasheet 2
Contents
03 Introduction
04 Webex Calling: A complete enterprise-grade calling experience
05 Flexible cloud migrations
05 Global market availability and PSTN connectivity
05 Security, privacy, and protection
06 Administration, analytics, and troubleshooting
06 Devices and applications
07 Webex Calling Customer Assist
06 Webex Calling integrations
07 Support
08 Cisco environmental sustainability
08 How to buy Webex Calling
08 License options
08 Cisco Capital
08 Flexible payment solutions to help you achieve your objectives
09 Find a Cisco Cloud Collaboration Partner
09 Learn more about Webex Calling
© 2025 Cisco and/or its affiliates. All rights reserved.
Datasheet 3
Introduction
Webex Calling delivers an enterprise-grade
cloud phone system that enables businesses
to dramatically reduce costs by eliminating
premises calling infrastructure. Purpose built
for hybrid work, Webex Calling scales infinitely
to support an agile, workforce in over 180
markets globally.
Webex Calling is part of the complete
Webex Suite that includes Calling, Meetings,
Messaging, Polling, Events, Async Video, and
Contact Center. It’s available for workers of
all types, in any industry, on any device.
© 2025 Cisco and/or its affiliates. All rights reserved.
Datasheet 4
Webex Calling: a complete enterprise-grade
calling experience
Webex Calling is a proven cloud calling solution that Intelligent devices
delivers enterprise-grade calling, enabling you to
replace your on-premises PBX network with a globally • Proximity awareness between the Webex App
trusted cloud calling solution. Webex Calling easily and Webex video devices
extends to a complete collaboration experience that • Desk phone control of MPP devices
includes market-leading calling, meetings, messaging,
• Seamless call hand-off between devices
contact center, and integrated devices for all situations.
Important qualities include: • Designed for every workspace and every workflow
• Extension and PSTN dialing capabilities via
Webex Calling
Integrated collaboration
• One application for calling, meetings, messaging,
Exceptional control
polling, events, async video, and more
• Consistent and intuitive experience • Centralized administration through Control Hub,
• Collaboration-enabled workflows a single-pane-of-glass admin console
• Complete, integrated service management
Enterprise performance
• Advanced analytics, troubleshooting and reporting
• Complete enterprise feature set
• Ability to extend to include legacy PBX with
• Proven 99.999% available delivered through 20+ enhanced routing and centralized dial plans
geo-redundant data centers around the world
• Tools and commercial licenses to enable smooth
• Built-in media optimization reducing bandwidth migrations from on-premises calling solutions,
usage and latency including UCM or hybrid deployments
• Optional private and dedicated peering connections
• Flexibility to connect your users across a network
deliver enhanced quality and security for calling and
of multi-tenant and dedicated cloud calling services
meetings traffic
• Legendary end-to-end Cisco security
• Available in over 180 markets around the world
• Protection of existing investment in any on-premises
Cisco Unified Communications Manager (UCM)
licenses, including devices, through the Cisco
Collaboration Flex Plan
© 2025 Cisco and/or its affiliates. All rights reserved.
Datasheet 5
Flexible cloud migrations and management experience of a complete
collaboration solution. Cisco Calling Plans are a full,
regulatory compliant PSTN replacement solution.
Webex Calling is available through two, flexible
Cisco Calling Plans provide new and ported telephone
deployment options: Dedicated Instance and multi-
numbers, domestic and international calling capabilities,
tenant. Dedicated Instance is an add-on service
and all regulatory mandated services including
with Webex Calling that provides a fully redundant
emergency calling.
dedicated cloud instance based on the Cisco Unified
Communications Manager (UCM) architecture. Cloud Connect for Webex Calling delivers cloud PSTN
Dedicated Instance is always up to date with the services in 60+ markets globally. Cloud Connect
latest version of UCM, and currently runs UCM 15 SU1. provides customers with the flexibility to select from
This gives customers on premises an opportunity to over 30 world-class Certified Calling Providers,
both update UCM and move to the cloud, while also providing Webex Calling customers with economical
providing support for existing Cisco endpoints, local and reliable PSTN service globally.
survivability solutions, and existing integrations part of
critical business workflows. Dedicated Instance is also Local Gateway enables Webex Calling customers to
available with an Enhanced Survivability option that continue using their existing PSTN service provider
provides redundancy of the complete UCM feature set in over 180 markets globally. This option gives the
if your business ever loses its connection to the cloud; customer the ability to buy Webex Calling with PSTN
an essential capability for businesses in healthcare, service in remote branch office locations, and this also
financial services, and retail verticals. allows a customer that has an existing PSTN contract
to migrate to Webex Calling without having to buy out
Customers have the flexibility to provision users across previous PSTN commitments.
multi-tenant and Dedicated Instance platforms as they
see fit to best address their cloud calling business
needs. Dedicated instance(s) are consumed based
on region, and do not require additional user licensing. Security, privacy,
Refer to the Cisco Collaboration Flex Plan ordering guide
and protection
for more information, pricing, and how to order.
Webex has security and privacy natively built into our
approach to product design and delivery. All Webex
services, including Webex Calling, have secure default
Global market availability settings out of the box, thereby enabling users to start
and PSTN connectivity collaborating freely without having to worry about
configurations. Webex Calling also supports U.S.
emergency calling regulations through Nomadic E911
Webex Calling is available in over 180 markets around
with dynamic location support that is designed to enable
the world. The ability to sell in a market is determined
compliance with Kari’s Law and RAY BAUM’S Act.
by whether or not the country is designated as a Sell In
or Branch Office location. Additional detail about Sell Read more about our security practices in the Webex
In and Branch Office locations and availability can be Calling Security white paper.
found in the Webex Help Center.
Webex Calling supports three PSTN options:
Cisco Calling Plans are a Cisco-provided PSTN service
that simplifies purchasing, provisioning,
© 2025 Cisco and/or its affiliates. All rights reserved.
Datasheet 6
Administration, analytics, Telephony and video devices
and troubleshooting Webex Calling supports a complete range of Cisco IP
phones, desk devices, and room systems, including
The complete Webex Suite is managed through
the new Cisco 9800 Series Desk Phones. Cisco devices
Control Hub, our single-pane-of-glass administration
support next generation features including HD Voice
experience. Control Hub provides access to analytics
noise removal for both ends of the call and hot desking
and troubleshooting tools that deliver insight into calling
(available on select devices). Webex Calling also
deployments. Analytics tools enable administrators to
supports specialized devices including DECT phones,
quickly monitor call quality across their organization
ATAs (including VG400 and 3rd party options), and
and conduct detailed analysis. Our troubleshooting
select third party IP Phones. All signaling and media
tools provide even more granular insight into individual
on Cisco endpoints and Calling clients are encrypted
phone calls and ThousandEyes integration enables
by default.
administrators to diagnose issues at each hop of a call.
Exportable reports can be scheduled to run periodically For a complete list of devices supported by Webex
making it easy to export data for detailed analysis. visit Supported Devices for Webex Calling at the
Explore the cloud calling analytic capabilities and Webex Help Center.
see what’s new at the Webex Help Center.
Webex Go
Devices and applications
Our industry first Webex Go solution enables businesses
to deploy mobile calling that’s secure, compliant, and
Webex App private for any workstyle.
The Webex App is a complete collaboration solution Webex Go provides users with a single phone number
available for Apple and Windows desktops, and most across the Webex ecosystem, incluidng mobile
Apple and Android mobile devices. It provides access devices, Cisco IP Phones, and the Webex app. Webex
to the complete Webex Suite and enables users to Go can be deployed on the primary or second line of a
seamlessly switch between workloads. Download the mobile device to support BYOD and business-provided
Webex App for any platform here. use cases.
The multi call window is a complement to the Webex Webex Go calls are placed from the phone’s native
App that enables users to easily manage a high volume dialer and leverage the the reliable cellular network.
of calls across multiple lines and queues. The compact Users have the option to elevate voice calls to the
multi call window sits unobtrusively on a user’s desktop Webex app for a more engaging video call or
and can be easily accessed through the Calling Dock. meeting. IT admins centrally manage and provision
Webex Go Control Hub providing enterprise-level control
Webex Attendant Console is a powerful new experience and security.
that enables operators, assistants, and attendants to
easily connect callers to the right contacts. Webex
Attendant Console provides quick access to call
controls, key contacts, and voice queues all within
the Webex App experience.
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Datasheet 7
Webex Go is included for no additional fee with the
Webex Calling Professional License. Customers have
Webex Calling integrations
the flexibility to procure wireless voice and data and
Webex Calling integrates with leading productivity tools
phone numbers from a world-class selection of
from Microsoft and Google. Cisco Call for Microsoft
Certified Mobile Calling Providers, including AT&T
Teams brings the Webex Calling experience to the
Business, CallTower, and Pure IP with more providers
Teams interface, allowing users to make and receive
coming soon.
Webex Calls, view recent calls, and listen to voicemail
Webex Go is currently available in the United States, the messages. Webex Calling for Google Chrome delivers
United Kingdom, and France with additional coverge in Webex Calling through a Google Chrome extension
Europe and the Americas coming in 2025. that provides access to a dial pad, recent calls,
contacts, and voicemail.
Webex Calling is built on an open platform with SDKs
Webex Calling Customer Assist and APIs that facilitate a rich partner ecosystem.
Webex has a growing catalog of more than 200
Local and regional branch offices are the frontline integrations, bots, and apps that connect third-party
of your business and the face of your brand in the tools to the Webex Suite. Learn more about our
community. These offices face a unique challenge: they partners and integrations in the Webex App Hub.
must quickly resolve customer issues and build strong Visit the Integrations or Developers webpages for
relationships—all without dedicated contact center staff additional information.
or tools. Webex Calling Customer Assist empowers your
employees to deliver outstanding customer interactions
with AI-powered agent, supervisor, and analytics
tools available in the Webex app. Available through
a reimagined Webex Calling offer, these capabilities
deliver a powerful selection of tools that enable
organizations to improve customer satisfaction, increase
operational efficiency, and reduce costs.
© 2025 Cisco and/or its affiliates. All rights reserved.
Datasheet 8
Support
Cisco offers a variety of support options for partners, Online self-help resources
from live support via phone or chat, to searchable
online knowledge bases. Our online knowledge bases provide fast and easy
access to general product information, user guides,
how-to videos, answers to frequently asked questions
Cisco Technical Assistance Center (TAC) for common issues, and product availability and
maintenance release materials. These sites provide
Cisco offers technical support services covering the tailored content based on user persona.
areas of problem resolution, customer success and
adoption, and designated support management in • Webex Help Center is the content hub for partners,
three service tiers: Basic, Enhanced, and Premium. admins, and end users with general how to
Basic Support is included with any Cisco Collaboration articles and configuration guides across the Cisco
Flex Plan subscription at no additional cost for the Collaboration and Webex product suites
duration of your subscription. Basic Support entitles • Webex Calling Platform Availability status page
you to unlimited 24-hour access to technical support in allows users to monitor platform availability and
English for break and fix issues over the phone, web, or subscribe to receive notice of maintenance activity
email within one business day for lower-severity cases, platform upgrades and general platform notifications
and within a 60-minute initial response time for severity
• Webex Calling Essentials provides access to Webex
1 and 2 cases. Your Basic Support includes access to
Calling planning, launch, and adoption guides for
the knowledge base, as well as all software updates
end users and administrations.
and upgrades during the term of your subscription.
Partner Support
Partner Support is staffed by experts who are
dedicated to our partners’ success, providing
hands-on consultation and support across a
variety of areas including, but not limited to:
• Product features and functionality
• Order workflow
• Calling configuration support
• Device how-to instructions
• Migration options
© 2025 Cisco and/or its affiliates. All rights reserved.
Datasheet 9
Cisco environmental sustainability
Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations,
and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s
Corporate Social Responsibility (CSR) Report.
Reference links to information about key environmental sustainability topics (mentioned in the “Environment
Sustainability” section of the CSR Report) are provided in Table 1.
Table 1. Environmental sustainability
SUSTAINABILITY TOPIC REFERENCE
Information on product material content laws and regulations Materials
Information on electronic waste laws and regulations, including WEEE compliance
products, batteries, and packaging
Cisco makes the packaging data available for informational purposes only. It may not reflect the most current legal
developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to date.
This information is subject to change without notice.
How to buy Webex Calling • The Workspace License is built for shared use and
common area locations, phones, and ATAs. It is
Cisco offers several different commercial models limited to a single device, and is not intended for
designed to make it easy and affordable to purchase an individual user’s calling needs.
Webex Calling. For more information about these
• The Standard License is built for individual user’s
commercial models, speak to your account
calling needs as a casual telephony user.
representative or visit SalesConnect for more
A Standard licensed user can have either a physical
information on the Cisco Collaboration Flex 3.0 Plan
device (Cisco collaboration device, Cisco phone,
(requires partner login).
ATA, or third-party device) or soft client (Webex
App, desktop, tablet, mobile), but not both.
License options For more information on specific features included
in each station and how to configure, visit Webex
Calling Help.
Webex Calling offers three license types:
• The Professional License is built for individual
user’s calling needs. It includes all Calling
capabilities via clients and devices.
© 2025 Cisco and/or its affiliates. All rights reserved.
Datasheet 10
Cisco Capital Learn more about
Webex Calling
Flexible payment solutions to help you
achieve your objectives
Cisco is committed to developing and delivering
Cisco Capital makes it easier to get the right enhancements to the Webex Calling solution. The
technology to achieve your objectives, enable business Cisco Collaboration Roadmap (requires partner login)
transformation, and help you stay competitive. We is published quarterly. It is a forward-looking vision of
can help you reduce the total cost of ownership, what is in development for Webex Calling.
conserve capital, and accelerate growth. In more
than 100 countries, our flexible payment solutions Communication is also key for keeping up to date. To be
can help you acquire hardware, software, services, notified as new features are released (‘What’s New’ tab)
and complementary third-party equipment in easy, or are planned for the next quarter (‘Coming Soon’ tab)
predictable payments. For more information, visit the subscribe to the ‘What’s New in Webex Calling’ article
Cisco Capital website. in the Webex Help Center.
Looking for more information on Webex Calling? Visit
the Webex Calling website for additional content—from
Find a Cisco Cloud corporate blogs covering a variety of topics, marketing
Collaboration Partner assets, analyst reports, as well as links to many other
valuable resources.
You can find a Cisco Cloud Collaboration Partner by Contact us here if you’re interested about learning
using the Collaboration Cloud Partner Locator tool. more about Webex Calling or scheduling a live demo.
April 2025
For more information please visit
https://www.webex.com/suite/enterprise-cloud-calling.html
Please visit www.webex.com/suite/enterprise-cloud-calling.html
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Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.
com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any other company. (1110R)
