Project Proposal

For Maintenance & Enhancement of APSTS Ticket

Booking Portal & Mobile App
For
Transport Department
Arunachal Pradesh State Transport Services (APSTS)

Submitted to:
Arunachal Pradesh State Transport Services (APSTS)
Govt. of Arunachal Pradesh

Submitted By:

NIC, Arunachal Pradesh State Centre

Ministry of Electronics & Information Technology
Government of India
Arunachal Pradesh State Centre
Room 07, Block – 03, Civil Secretariat Itanagar,
791111

Dated: 29th September 2025

 Contributors:

Activity Name of contributor Designation of contributor

Prepared by Mr. Shakti Prasad Raturi Joint Director (IT), NIC Uttarakhand
Ms. Prite Joshi Deputy Director (IT), NIC Uttarakhand
Mr. Sanjiv Kumar Das Joint Director (IT), NIC Uttarakhand

Reviewed by Sh. Manoj Joshi Senior Director (IT), NIC Uttarakhand

Approved by Sh. Sanjay Gupta SIO, NIC Uttarakhand

Sh. Jyotish Roy SIO, NIC Arunachal Pradesh

I. Contents
I. Contents........................................................................................................................................3

II. Project Scope.................................................................................................................................4

A. Maintenance Scope of Work....................................................................................................4

B. Enhancement Scope of Work...................................................................................................4

1. Workshop Management System including Inventory:.........................................................4

2. Inventory Management System:..........................................................................................5

3. Integration of APSTS Services with any Third-Party Service Operator (i.e. RedBus/CSC etc)
through NAPIX...............................................................................................................................6

4. Dashboard............................................................................................................................7

5. ETM based booking at Counters...........................................................................................8

6. Multiple Payment Gateway Integration:..............................................................................8

7. Upgradation of existing web-portal, Mobile and ETM Apps.................................................9

8. Integration with What App:..................................................................................................9

9. Additional Payment Mode in ArunYatra ETM App.............................................................10

10. Integrations for Monitoring of on road/ Live services - CCTV Feed and GPS Location.......10

11. Integration of Chat Bot.......................................................................................................11

12. Implementation of CSC and Agent Based Ticket Booking...................................................12

13. Any other Change Requirement.........................................................................................12

III. Obligations of Transport Department.....................................................................................13

IV. Roles and Responsibilities.......................................................................................................13

V. Project Cost.................................................................................................................................15

VI. Abbreviations Used.................................................................................................................18

II. Project Scope

A. Maintenance Scope of Work

Maintenance of following software modules and Mobile Apps:

1. APSTS Mobile App for Traveler – in both Android and IoS platform.
2. ArunYatra Electronic Ticketing Machine (ETM) App for wayside booking.
3. Complete Self-Configurable Portal
4. Fleet Management
5. Crew & Employee Management
6. Duty Allocation and Waybill generation
7. Route and Fare Management
8. CSC & Agent Registration System
9. Booking facility through CSC & Agents
10. ETM Management & Issuance System
11. Mobile Apps for Ticket Inspector
12. Other related modules

B. Enhancement Scope of Work

 Enhancement of existing Web Portal and Mobile Apps viz. APSTS for Citizens and
ArunYatra for ETM
 Development of Workshop Management System
 Development of Inventory Management System
 Integration of multiple payment gateway
 Development of Online Payment Feature at Booking Counters
 Provide Dashboard with reporting and analytics tools
 Tentative Any other requirement in lieu of above or in addition.
Note: exact details of the requirements & feasibility of each new module will be discussed in due
course

1. Workshop Management System including

Inventory:
This module will be designed to streamline day-to-day operations and automate various
tasks and records involved in managing a workshop for repair/ maintenance of a vehicle.
The module can be used for the central workshop stationed at (Karsingsa, Papumpare,
Arunachal Pradesh), (Tinsukia, Assam) for any other maintenance workshop as and when
identified by APSTS.

On preliminary understanding of the requirement, following Application Roles shall be

developed for the users based on their working profile.
Admin:
This user will be responsible for performing following activities
A. Create Offices (Stores, Workshops)
B. Create other users for roles in respect of managing stores, Workshops (Store keeper,
Store in charge, Foreman)
C. Master data entry of item categories and items

Store – in – charge:
This user will be responsible for performing following activities
a. Backlog entry of existing items
b. Generation of Purchase Order (PO)
c. Invoice Entry
d. Generation of Indent for required items
e. Transfer Voucher etc

Store Keeper:
This user will be responsible for performing following activities
a. Backlog entry of existing items
b. Creation of Purchase Order (PO)
c. Creation of Invoice
d. Creation of Indent
e. Creation of Transfer voucher
f. Indent item issuance/Gate Pass generation
g. Indent item receiving
h. Send/receive items to /from market for repairing

Foreman:
a. Bus Inspection (Bus Repairing)
Bus Inspection/ Jobcard/ Jobcard Indent
b. Old Item Inspection (Old 1tem Repairing)
Old Item Inspection/ Jobcard / Jobcard Indent
c. Recording the Vehicle in and Out timings from workshop

2. Inventory Management System:

The Inventory Management System (IMS) module is to track, manage and control
inventory levels. Existing stock and usage of parts/ spares. It is expected to ensure
the right amount of stock is available at the right time, reducing excess inventory,
avoiding stock outs and optimizing storage and would help in taking purchasing
decisions. The system would improve efficiency in daily operations of the Stations
reducing h manual errors in maintaining the physical registers of stocks/ inventory.

The system can be used at various stations of APSTS which would provide a single
window real time visibility of all items and stock across the stations to Office of
General Manager, APSTS.
 3. Integration of APSTS Services with any Third-
Party Service Operator (i.e. RedBus/CSC etc)
through NAPIX
This module shall enable APSTS to deliver the services through Third-Party-Operators
such as OTA {Online Travel Agencies) or aggregators like RedBus, MakeMyTrip etc.

This will allow real-time synchronization of tickets, schedules, Fares, Bookings and
availability across the platforms.

The module is expected to provide wider market reach, increased ticket sales and
traveller satisfaction. Tourist travellers originating from outside the North Eastern
region are anticipated to land to significantly APSTS services by this integration.

The Admin Panel shall provision to dynamically configure for provisioning of selective
services from the pool of services to Third Party platforms as per the service demand
and penetration of private players in the route.

Typically, the components of the module would be:

API Integration:

 The ticketing system connects to third-party travel operators via Apl’s

(REST/SOAP) published through NIC's API Exchange Platform (NAPIX)
 This allows automatic data sharing: Schedules, Fare, Seat Availability, Bookings
and Cancellations.

Service/ Seat Sharing:

 APSTS publishes services and its available seats to the third-party platform.
 Any booking made through the partner platform like RedBus is reflected in real-
time in the backend e-Ticketing platform of APSTS.
Booking & Confirmation:

 Travellers book through the third-party travel operator.

 The API sends the booking data to the e-Ticketing system for processing and seat
confirmation.
 Ticket is issued and confirmed, and the Traveller receives booking details.
Booking Engine manages the ticket bookings, confirmations and cancellations.

Payment Handling:

 Payments shall be processed by the third party, who then settles with the service
provider
 The payment can be routed directly via the service provider's gateway.

Notifications & Updates:

  Traveller receives SMS/e-Mail regarding booking confirmations, cancellations, or
schedule changes.
 Status updates are synced across systems.

The module shall be developed involving following activities:

a) On boarding of department with NAPIX.
b) API creation and publishing them to NAPIX
c) Subscription and Consumption of APls by Third Party Operators

4. Dashboard
The dashboard shall provide. Visually appealing, data-driven Interface with real-time
insights and key metrics related to bus services, bookings and operational
performance. It is expected to act as an essential tool tor concerned APSTS officials
to monitor, analyse and make informed decisions based on how the ticketing service
is performing.

The dashboard can be customized with various color-coded metrics depending on

the privilege level of software users as identified by APSTS. It can have separate
parameterized graphical dashboard for Hon'ble Transport Minister, Commissioner/
Secretary, APSTS and General Manager, APSTS.

Based on the preliminary understanding of the requirement, following insights are

proposed:

 Real Time Booking Metrics - Key Performance Indicators like Total rickets Sold
(Daily, Weekly, Monthly), Live Revenue Ticker, Cancellations and Refunds.
 Station Wise Insights - No. of Running Services, Revenue Generated, Total No. of
Vehicles on/ off the road.
 Services Wise Insights - Station wise No. of Live Services on portal, No. of live
services where ETM is used, Occupancy of buses, Percentage of tickets issued by
counter vs online platforms.
 Vehicle Statistics - Total No. of buses on/ Off the Road, No. of vehicles under
each category Station Wise, Live Location for On-Road Buses.
 ETM Data - No. of services using ETM, Field Inspection Data, Wayside Revenue
Earned (Daily/ Weekly/ Monthly)
 Traveller Grievance Metrics - No. of Grievances received, Response and
Resolution Time, Traveller Satisfaction
 Tracking of GPS enabled Vehicles - Visibility of Live Location of Vehicles
 Video Feed of Camera in Vehicles -The feed of the CCTV footage can be
integrated for security and Monitoring purpose.

Any other data indicators or reports as identified by APSTS during the implementation phase
·can be tailored in the dashboard.
 5. ETM based booking at Counters
The Electronic Ticketing Machine (ETM)-based booking system is designed to enable fast,
secure, and efficient ticket issuance and booking through handheld or stationary electronic
devices. These machines replace manual ticketing processes and streamline fare collection,
passenger tracking, and revenue management in integration with the centralized existing
APSTS e-Ticketing Solution.

The "ArunYatra" ETM App to be used for wayside ticket issuance by Conductors has been
already developed and is in use under the last Version_ 4.0 of e-Ticketing Solution delivered
to APSTS.

Further, based on the learning from current implementation and inputs as received from
Booking Clerks at Counters, it is proposed for development of a Mobile App to be used at
Counters.

This cost effective ETM based Mobile App is expected to significantly reduce the cost
incurred for procurement of Desktop PCs and Printer(s) deployed at various counters across
the Stations of APSTS. Furthermore, the need for Booking Clerk to be stationed at a fixed
window-based counter is eliminated, allowing them to operate from strategic locations with
a handheld device that cater to a broader market.

This handheld ETM App shall enable real lime ticket issuance and revenue collection as
integrated with the existing backend solution.

Typically, the App would feature following:

 Dynamic Fare Calculation: Based on route, stage, distance, or passenger category

 On-Demand Receipt Printing: Generate paper tickets with trip and fare details.
 Route & Stage Selection: Select origin, destination, and trip details easily.
 Route Master Data Sync: Update bus routes and fare charts from central server.
 Cash & Digital Payments: Accept cash or digital (UPI, wallet, card) payments.
 Daily Transaction Summary: End-of-day report on tickets issued, passengers, and
revenue.
 Live Data Sync: Real-time or scheduled sync with backend server.
 Offline Mode Support: Store transactions offline and sync later when connected.
 Live Monitoring: Real-time data feed to dashboard for APSTS Admins
 Emergency Alert Button: Notify control room in case of emergency.

6. Multiple Payment Gateway Integration:

At present, the web portal of e-Ticketing solution of APSTS integrates the latest Bill
Desk Payment Gateway (V2), enabling online electronic payments for tickets booked
directly by travellers.
Further, the ArunYatra ETM App used by Conductors is integrated with Dynamic
Quick Response (DQR) based online payment feature through Phone-Pe.

However, to enhance the Traveller experience, it is proposed for integration of

multiple payment Gateways in the existing web portal. The purpose is to offer
Travellers a variety of payment options that meet their preferences and
convenience.

The objective is to provide a wide range of payment options including credit/ debit
cards, digital wallets, UPI based, net-banking and more. Also, having multiple
payment gateway integrated, the e-Ticketing solution of APSTS will be equipped with
Payment Gateway Failover mechanism. If any payment gateway experiences
downtime, the alternate gateway will ensure seamless online transactions, allowing
travellers to complete their payments without disruption.

As the ArunYatra ETM App is already having the integrations from Phone-Pe, it is
proposed for integration of the online payment gateway in web-portal from Phone-
Pe.

7. Upgradation of existing web-portal, Mobile

and ETM Apps
The existing web-portal, APSTS Mobile Apps and ArunYatra App of APSTS has been
successfully implemented which has helped in streamlining ticket booking and
payment processes for Traveller However, with the increased thorough usage of the
applications and insights gained during implementation, upgrading these platforms
has become essential to improve user experience, performance and security.

The main objective of upgrading the existing platforms is to improve the user
experience by making the interfaces lighter, more intuitive and visually appealing.
The updates will ensure easy-to-use pages for both Citizens and departmental
officials.

8. Integration with What App:

As of now, the updates and notifications to Travellers using APSTS Service booking
platforms is through e-Mail and SMS. It has been observed that, in certain
geographic areas or during unstable network hours,

The delivery of SMS messages is either delayed or fails altogether for certain
operator numbers of Traveller. This inconsistency impacts timely communication
with users, especially for critical alerts such as booking confirmations, cancellation
alerts and service-related notifications, thereby affecting overall user experience and
trust in the system.
To address this issue, it is proposed to integrate alternative communication channel -
"WhatsApp". WhatsApp has become one of the most accessible and convenient
communication platforms across all section of users.

Integrating the communicational messages via WhatsApp will serve as reliable

backup to ensure timely delivery of important information, thereby enhancing
system reliability and user satisfaction.

Integration of WhatsApp as a communication channel would typically require APSTS

to be on-boarded with a Meta-affiliated vendor/ agency. This on boarding process is
essential to ensure compliance with Meta's policies and to enable access to the
official WhatsApp Business API.

9. Additional Payment Mode in ArunYatra ETM

App
The ArunYatra ETM App used by conductors for wayside ticket booking currently
supports two payment options - cash and Dynamic QR (DQR)-based payments.

It is proposed to enable Debit and Credit Card payments directly on the Electronic
Ticketing Machines (ETMs). This enhancement aims to offer a cashless, convenient,
and faster payment option to passengers preferring card-based payment.

Adding debit/credit card payment functionality to ETMs shall upgrade the passenger
experience and aligns with the vision of a cashless, smart public transport system. It
enhances operational efficiency, reduces cash handling issues, and provides a secure,
modern alternative to conventional fare collection method.

10. Integrations for Monitoring of on road/ Live

services - CCTV Feed and GPS Location
As part of the effort to enhance the operational efficiency of APSTS Services,
integrating real-time monitoring of on-road/live services is essential with
establishment of designated Control Room.

It is proposed for integration of live tracking and monitoring system for buses to
enable timely information on vehicle location, schedule adherence and overall
service performance.

The purpose is to ensure passenger safety, security, and operational transparency by

Integrating CCTV footage in the dashboard of concerned APSTS official/ Control
Room Operators.

This integration will not only enhance security but also improve service quality
incident response time and accountability by allowing APSTS official to view live and
recorded footage directly from the dashboard.
 Integration of CCTV camera feeds into the dashboard or control centre to:

 Improve real-time monitoring of vehicle interiors and station platforms.

 Enable instant access to security footage during incidents.
 Enhance safety protocols by allowing operators to view live footage from
vehicles and stations.
 Streamline incident management by making CCTV footage immediately
available for review.
 Observe passenger occupancy in vehicles

Further, integrating live location tracking into the dashboard will allow APSTS and
passengers to have real time access to vehicle locations of their own active Journey.

To integrate real-time monitoring systems for on-road services that allow:

 Live tracking of vehicles (e.g., buses, shuttles, etc.).

 Real-time updates on vehicle status, delays, and adherence to schedules.
 Integration with public-facing platforms (e.g., mobile apps, websites) for
passengers to track vehicles.
 Centralized dashboard for operators to monitor fleet performance, locations, and
issues.
 Proactive notifications to passengers about arrivals, delays, cancellations, and
maintenance schedules.

Note - The APIs for CCTV Feed and GPS Location of vehicles are to be shared to NIC
by respective vendors. The Location Tracking for Volvo Buses of APSTS are already
integrated with APSTS e-Ticketing portal as per the shared Apl’s by Vendor engaged
by APSTS.

11. Integration of Chat Bot

The purpose of Chatbot is to streamline the customer support service, automate common
queries and reduce wait times.

Typically, the Chatbot will stand to following queries:

 Support Ticket Creation - Generate and Log support tickets

 Ticket Status Tracking - Users can check the status of existing tickets quoting the PNR
No.
 FAQs & Self-Service - Instantly respond to common queries like refund policies,
departure schedules or boarding point information
 Live Agent Handoff - Raise Grievance/ Tickets for issues not resolved by Chat bot

Integration of Chat bot is expected to enhance customer experience of APSTS e-

Ticketing Solution by enabling the support system 24/7 Availability and faster response
time.
 12. Implementation of CSC and Agent Based
Ticket Booking
The modules for booking of tickets by Common Service Centre (CSC) and Registered
Agents is developed as part of the deliverables as proposed in Version4.0.

Common Service Centres are Government backed physical kiosks that are already
offering digital services in rural and semi-urban regions of the State. Mostly, the
same are operated by Village Level Entrepreneurs. CSCs are the access points for
delivery of Government-to-Citizen (G2C) e-Services within the reach of the citizen.

Introducing ticket booking for services offered by APSTS through CSCs will enable
APSTS to expand its market reach by increasing overall ticket bookings. Additionally,
it offers a convenient alternative for users who are less familiar with digital
platforms, allowing them to book tickets at CSCs instead of traveling to designated
official counters at stations.

Similarly, in locations where APSTS counters are not available, APSTS can officially
register agents to facilitate ticket bookings. The registration process can be
conducted online and may be renewed or extended in accordance with the terms
and conditions set by APSTS.

Registering agents and enabling ticket bookings through them is also expected to
boost overall ticket sales and reduce the reliance on manual ticket issuance.

The modules have been developed and are ready for demonstration to gather input
on any additional customizations required. Once finalized, they can be rolled out to
enhance traveller outreach and engagement.

13. Any other Change Requirement

During the development and implementation of the proposed modules for the
APSTS e-Ticketing Solution, should any additional changes or feature requirements
identified by the Transport Department or APSTS, same will be reviewed and
executed according to a mutually agreed timeline.
III. Obligations of Transport Department

The following points will be considered during designing and development of this project:

1. Transport Department will provide Data and Web Application hosting Space in the
State Data Centre.
2. It is assumed that APSTS will identify one person for overall coordination of the
project and will be single point of contact for all the project specific requirements.
The designated person will be responsible for obtaining sign off and facilitating the
meeting with various stakeholders.
3. It is assumed that all data/ information / relevant business rules required for
analysis, design, development, testing and commissioning of the proposed
application will be made available to NIC as and when required adhering to the
project timelines.
4. Delays in approval of documents/deliverables can cause overall delay in project
timeline. NIC will not be responsible for delays due to approval of milestones. Any
Impact on financial would be communicated subsequently during project.

IV. Roles and Responsibilities

APSTS

 Approve Project Proposal of NIC & Release payment/ issue work order
 Constitute committee to study existing Bus ticketing portal of NIC, identify changes
and inform NIC, based on which software will be customized by NIC.
 Decide Business rules, routes & various masters and inform NIC for incorporation.
 Configure various parameters in portal as per needs of APSTS, with support of NIC
 Standardize formats for GUI screen for Inputs, Report formats for Outputs (e-Ticket
etc) as per needs of APSTS, with support of NIC.
 Test customized software for every feature & functionality and at each stage &
provides approval to NIC. NIC will technically support to APSTS for testing
 Provide User Acceptance Test. (UAT) certificate, before going Live
 Finalize the security audit agency in consultation with NIC and issue the order to
agency for the same
 Arrange for hosting space of Software and database in VMs at SOC or NIC Cloud
 Coordinate with Agencies for integrating portal software with Payment Gateway,
Security Agencies etc., with technical support of NIC
 Arrangement of Training and Logistics of any training.
 Setup of Control Room for attending Grievances/ Complaints
Constitution of Helpdesk Team for Customer enquiry and allied activities.

NIC Arunachal Pradesh

1. Submit project Proposal to APSTS and obtain approval.

2. Handhold APSTS for payment release/ issuance of work order
3. Technical support to APSTS in studying existing software & identifying changes.
4. Technical support to APSTS in studying existing software & identifying changes.
5. Technical support to APSTS to test customized software for features &
functionalities.
6. Technical support for training on portal software to APSTS.
7. Plan for Live launch of modules/ apps in coordination with APSTS.
8. Technical and administrative coordination with all stakeholders in Andaman.
9. Liaison with APSTS for trouble shooting and resolving implementation issues.
10. Support APSTS for coordinating with external service providers for hosting, Payment
gateway, security auditing etc.

NIC Uttarakhand

 Migrate the software from Uttarakhand along with Source Code to NIC Arunachal
Pradesh or State Data Centre, Arunachal Pradesh.
 Deploy test instance of existing software in Arunachal Pradesh.
 Provide Source Code, credentials to APSTS & NIC, Arunachal Pradesh to test existing
software.
 Customize existing software as per change requirements informed by APSTS to NIC.
 Deploy customized software in hosting location in Arunachal Pradesh.
 Provide credentials to APSTS & NIC, Arunachal Pradesh to test customized software
& remove issues.
 Coordinate with external service providers for hosting, payment gateway, security
auditing etc.,
 Provide training on customized portal to identified officials of APSTS, in coordination
with NIC, Arunachal Pradesh.
 Provide technical support to Arunachal Pradesh for going Live with the identified
modules.
 Resolve technical issues faced by Arunachal Pradesh during implementation stage.
 Provide post-implementation support to Arunachal Pradesh, for time period as per
mutual agreement of APSTS and NIC.
V. Project Cost
The total estimated cost for the Scope of Work as mentioned in this proposal works out to
be Rs. 25,11,105 (Including NICSI Service Margin and GST.)

The component wise breakup of the estimated cost is as mentioned below.

Estimated cost:

Sl. Manpower No Duration Rate Total Remarks

No . (In Per Amount
. Months) month (In Rs)
(In Rs)
1 Senior Developer 1 10 52,470 5,24,700 Manpower to
(Level 6 be deployed
(Role: Web Portal Modules at Transport
and Upgradation, post Department /
deployment support) NIC at
Arunachal
Pradesh
2 Senior Mobile App 1 10 68,211 6,82,110 Manpower to
Developer (Level-8) (role: be deployed
APSTS App (Android + iOS), at Transport
ArunYatra ETM App, post Department /
deployment support) NIC at
Arunachal
Pradesh
3 Security Expert (Level-6) 1 7.5 52,470 3,93,525 Manpower to
be deployed
at Transport
Department /
NIC at
Arunachal
Pradesh
4 Pre/Post Deployment 1 5.5 36,729 2,02,010 Manpower to
Support (Level 3) be deployed
at Transport
Department /
NIC at
Arunachal
Pradesh
5 SMS and WhatsApp Billed as per
Communication actual usage
6 email Notifications No Cost
7 TLS/SSL Certificate No additional
Cost for 04
Years
8 Security Audit of Portal 3 1,50,000 Security Audit
software & Mobile App to be done
through CERT
in
empanelled
Auditors
every year
9 Miscellaneous/TA/ - - - As per actuals
Accommodation etc to be
arranged by
APSTS
Total 19,52,345 Exclusive of
Taxes
NICSI Service Margin @9% 1,75,711
Total Amount including Service Margin 21,28,056
GST @18% 3,83,050
Total Amount including NICSI Service Margin & GST 25,11,105

Rupees: Twenty-Five Lakh Eleven Thousand One hundred five only.

Note:

 The migration of the e-Ticketing Solution to any other Data Centre (including cloud
or on-premise environments) is not included in the scope of this proposal.

Any associated costs, resources or timelines required for such a migration will be
addressed through a separate agreement or change request, as applicable.

 There is no additional cost to NIC for Payment Gateway Integration. APSTS to do the
necessary agreement with respective Payment Gateway Service Provider.

 The financials indicated in this proposal excludes the cost for any ICT Infrastructure
(Computers, Printers, ETM Hardware Device, Internet Connectivity, SIM etc,). APSTS
to strengthen the required infrastructure for implementation of the developed
solution.

 The database used in APSTS is open source-based PostgreSQL with no licensing fee.

 The proposal does not include the cost of manpower to operate APSTS Control
Room. Also, it excludes the manpower to be setup by APSTS for Helpdesk Team.

 The rates as mentioned for manpower, is as per the NICSI empanelled rate and is
exclusive of applicable taxes. The amount has to be deposited with NICSI a section-
25 (now section 8 company under the Companies Act, 2013) company under
 National Informatics Centre, Ministry of Electronics & Information Technology, and
Government of India. NIC will handhold the department for payment release. NICSI
Tier III firm will be selected by Transport Department for running the project in
Project Mode.

 The cost for Training and allied logistics to be arranged by APSTS.

VI. Abbreviations Used

APGARS Automated Payment Gateway Auto Refund System

API Application Programming Interface
APSTS Arunachal Pradesh State Transport Services
CERT-IN Indian Computer Emergency Response Team
CR Change Request
CMS Content Management System
CSC Common Service Centre
DITC Department of Information Technology and Communications
DQR Dynamic Quick Response
ETM Electronic Ticketing Machine
GoAP Government of Arunachal Pradesh
GoI Government of India
GUI Graphical User Interface
ICT Information and Communication Technology
NAPIX NIC API Exchange
NDC National Data Centre
NIC National Informatics Centre
NICSI National Informatics Centre Services Inc
SMS Short Messaging Service
SSL Secure Socket Layer
TLS Transport Layer Security
UAT User Acceptance Test
UI User Interface
UX User Experience
VM Virtual Machines