STD – IX

Computer (Information Technology)

Notes

Chapter – 1

Methods of Communication
 Communication:
We communicate all the time. Take a look at your daily routine and you can
make out how communication has taken a key place in our lives. Spending
time with family, watching television, reading newspaper, ordering a pizza,
reading e-mails, working on social sites – all of these are nothing but ways of
communication.

 Communication is a vital life skill and developing it can benefit us all aspects of
life professionally, as well as socially.

 Methods of Communication
We communicate with each other in a number of ways, depending upon the
message and the content through which it is conveyed.

 Types of Communication
1. Verbal Communication
2. Non-Verbal Communication
3. Visual Communication

 Verbal Communication
Verbal communication refers to the form of communication in which the
message is transmitted verbally. It is done by word of mouth or as a piece of
writing.

 Types of Verbal Communication

 Oral Communication
In oral communication, spoken words are used. It includes face-to-face
conversation, speech, video call etc.

 Written Communication
In written communication we use signs or symbols to convey the message. The
message can be printed or handwritten and includes e-mails, letters, report,
sms etc.
 Non – Verbal Communication
Non – Verbal Communication is a vital part of any communication.
Communication comes from non-verbal cues like facial expression, body
language and tone of voice.

 Element of Non – Verbal Communication

1. Appearance
2. Body Language
3. Tone
4. Eye Contact
5. Facial Expressions

 Visual Communication
Visual communication is the transmission of ideas and information with the
help of symbols and imagery.

 Advantage of Oral Communication

1. It brings a quick feedback as it is face to face.

2. It is a two way communication with a higher scope for clarification.
3. It saves time.

 Disadvantage of Written Communication

1. It takes more time composing a written message and requires a good

writing ability.
2. It does not bring instant feedback or response.

 Glossary:-
1. Perception – Opinion
2. Blink – To open and close the eye
3. Emphasis – Important / Stress
4. Pitch – Depth or tone of sound
5. Imagery – Images
6. Illustrations – Drawing of a picture
7. Disparities – Differences
8. Cue – Signal
 Do Exercise
 Objective Type Questions:
1. In which of the following communications, the appearance and body
language plays a vital role?
a. Visual Communication b. Written Communication
c. Verbal Communication d. Non-Verbal Communication

2. In which of the following communications, do we get an instant feedback?

a. Visual Communication b. Written Communication
c. Oral Communication d. Non-Verbal Communication

3. To be a more effective communicator, which of the following must be focused on?

a. Audience b. Content
c. Body language d. All of these

4. On what does the interpretation of a message depend?

a. Feedback b. Receiver
c. Content d. Communicator

5. In which of the following communications, do we not use words?

a. Non-Verbal Communication b. Visual Communication
c. Written Communication d. All of the above

 True or False:
1. In the written communication, the written signs or symbols are used to
convey the message. _____
2. People get easily influenced by written communication. _________
3. Frequent blinking of eyes and rubbing of hands show confidence of the
communicator. _______
4. Records can be maintained in the visual communication. ________
5. If the information is processed quickly, we can take quick decisions.
________

 Fill in the blanks:

1. The interview is an example of _______________ communication.
2. The objective of a conversation is to make people understand what we
are __________.
3. We do not get instant feedback in the _____________ communication.
4. Visual communication is the transmission of ideas and information with
the help of _________ and _________.
5. In the business world, the _________ communication is commonly used.
 Short answer type questions:
Q1. List four advantages of oral communication.
Ans – The four advantages of oral communication are as follows.
1. We get quick feedback and able to know whether the communication
was effective or not.
2. It saves time as it does not require any preparation and is spontaneous.
3. It is a two-way communication; therefore the scope of clarification is
there. Doubts or misunderstandings can be clarified on the spot.
4. It is more reliable as it is first-hand information.

Q2. What do you understand by non-verbal communication?

Ans – The communication in which the facial expressions, body language, gestures,
tone and pitch of voice are used to express ideas or give information is
known as non- verbal communication.
Q3. What are the benefits of written communication?
Ans – The benefits of written communication are as follows.
1. The sender gets more time to frame the message.
2. Records can be maintained for future reference.
3. The receiver gets more time to fully understand the message as he or she
can go through the message again, if required.
4. The message can be checked and edited before sending it.

Q4. List any four disadvantages of visual communication.

Ans – The four disadvantages of visual communication are as follows.
1. It is expensive.
2. All the information cannot be expressed through a single visual aid.
3. It is more time-consuming.
4. It becomes effective only when accompanied by oral communication.
Everybody is not capable enough to interpret only through visuals.

Q5. According to you which method of communication will be more effective if

one has to give a presentation to a group of students and why?
Ans – To give a presentation to a group, the combination of oral and visual
communication will be more effective. The oral communication becomes
more effective when accompanied by visual aids.

 Long answer type questions:

Q1. Differentiate between oral and written communication.
Ans –
Oral communication
1. In this communication, spoken words are used. It includes face-to-face
communication, speech, telephonic conversation, video etc.
2. This form of communication is used both in formal and casual
conversations.
 Written communication
1. It is the most common form of communication in business.
2. It enables the receiver to fully understand, interpret and send appropriate
feedback.

Q2. What are the various elements of non-verbal communication?

Ans – The various elements of non – verbal communication are as follows.
1. Appearance
2. Body Language
3. Tone
4. Eye contact
5. Facial expressions

Q3. What are the advantages of visual communication?

Ans – The advantages of visual communication are as follows.
1. It helps in emphasizing the oral communication.
2. The combination of audio-visual communication is more effective than
words.
3. It is very effective on the illiterate people in business.

Q4. Discuss the various methods of communication.

Ans – The various methods of communication are as follows.
1. Verbal communication – It includes the usage of words to deliver the
message or information.
2. Written communication – In this communication the message is conveyed
by using the written symbols.
3. Oral communication – In this communication the spoken words are used
to convey the message.
4. Non – verbal communication – In this communication wordless message
are sent or received.
5. Visual communication – In this communication visual aids are used to
convey like – graphic designs, signs, typography etc.

Chapter – 2
Feedback in Communication

 The word communication is derived from the latin word communis which means to
impart, to share, to participate.
 It is a process through which people exchange facts, ideas or opinions with one
another.
 The communication cycle revolves around its two major components – the sender
and the receiver.
 The transmission of sender’s ideas to the receiver and the receiver’s feedback or
reaction to the sender forms the communication cycle.
 Feedback
The receiver’s response to a sender’s message, providing information on how the
message was understood, received and interpreted.

 Types of Feedback
1. Descriptive feedback
2. Oral feedback
3. Written feedback
4. Specific feedback
5. Non – specific feedback

 Glossary:
1. Mutually – Jointly
2. Transmission – Broadcast
3. Exhibit – Show, display
4. Entity – unit, person
5. Inference – Conclusion
6. Impression – Notion, Idea
7. Deficiency – Lack, Shortage, Absence
8. Disastrous – Terrible, Ruinous

Do Exercise
Objective type questions:
I. Choose the correct option.
1. Which of the following statement about the communication is incorrect?
a. Communication is a learned skill.
b. Communication helps in building relationship and promotes love and
understanding.
c. The process of communication involves only the sender and receiver.
d. None of the above

2. What is feedback?
a. The response of the sender.
b. The response of the receiver.
c. The output of the sent message.
d. All of the above

3. Who is the receiver in the process of communication?

a. The person who sends the message.
b. The person who receives the message.
c. Both a, b
d. None of the above
4. Which of the following types of feedback provides detailed and particular
information to the sender?
a. Non – specific feedback
b. Written feedback
c. Oral feedback
d. Specific feedback
5. Which of the following things should be kept in mind while giving feedback?
a. Keep the feedback constructive, positive and concise
b. provide strategies that will help in figuring out how to improve.
c. Both
d. None of the above

II. Write true or false:

1. The communication cycle revolves around its two major components the sender
and channel. ________
2. Communication cycle explains how the system of conveying and understanding
messages operates. ________
3. The message sent by the sender is known as feedback. _______
4. The feedback can be used to make better informed decisions.

III. Fill in the blanks:

1. Communication is an act of conveying messages through mutually understood
___________.
2. Communication cycle revolves around two major components____________.
3. The person or entity to which the message is sent is known as the _________.
4. One must avoid giving _________ comments in feedback.
5. The response of the receiver is known as _________.

IV. Short answer type question.

Q1. What is feedback?
Ans – Feedback is the transmission of evaluative information about an action, event
or process to the original or controlling source.