KENDRIYA VIDYALAYA SANGATHAN
ZIET-BHUBANESWAR
COMPETENCY BASED QUESTIONS
CLASS: XII
SUB:BUSINESS STUDIES
NAME OF THE CHAPTER: DIRECTING
[Link]. LEARNING QUESTION MARK
OUTCOME/ASSESSMENT
OBJETIVE
1 LO: Able to describe Which style of leadership does not believe in 1
different leadership qualities use of power unless it is absolutely essential?
AO: To compare different (i) Autocratic leadership
styles of leadership (ii) Democratic leadership
(iii) Laissez fair leadership
(iv) Political leadership
2 LO: To understand the Which element in the communication 1
communication process process involves converting the message into
clearly. words,symbols,gestures etc.?
AO: To identify the element (i) Coding (ii) Encoding
properly. (iii) Sender (iv) Receiver
3 LO: Able to understand the Out of the following which is not an example 1
meaning of noise. of Noise?
AO: To identify the cause of (i) Crossing of a vehicle
noise very clearly. (ii) Telephone lines going dead in
between conversation
(iii) Group of people talking nearby.
(iv) More number of organizational
levels.
4 LO: Able to understand It is an incentive offered over and above the 1
financial and non-financial wages/salary to the [Link] the
incentive. type of financial incentive referred here?
AO: To differentiate
between financial and non-
financial incentives
5 LO: Able to understand the It is defined as a process of influencing other
elements of directing. people to work willingly for group
AO: To understand very objectives. Mention this element of directing.
clearly the meaning of
leadership.
6 LO: Able to identify In an organization, employees always feel 1
different styles of leadership that they are under enormous unnecessary
AO: To identify very clearly stress, as the manager does not provide any
different styles of leadership. information about future plans but simply tell
them what to do. He also does not listen to
any of the suggestions given by the
subordinates.
Identify the type of leadership style followed
by the manager in the above situation.
7 LO: Able to identify Leader plays a key role in introducing 1
different styles of leadership required changes in the organization. How?
AO: To differentiate very
clearly different styles of
leadership.
8 LO: Able to understand very Lack of attention may be barrier to 1
clearly barriers in the communication on the part of receiver to
process of communication. understand the message very clearly. How?
AO: To explain very clearly
different types of barriers in
the process of
communication.
In the given questions(q.9 and q.10), a
statement of assertion followed by a
statement of reason is given. Choose the
correct answer out of the following options:
(i) Both assertion(a) and reason(r)
are true and (r) is the correct
explanation of (a).
(ii) Both assertion(a) and reason(r)
are true and (r) is not the correct
explanation of (a).
(iii) Assertion(a) is true but reason(r)
is false.
(iv) Assertion(a) is false but reason(r)
is true.
9 LO: Able to understand Assertion( a): The directing function takes 1
directing clearly. place at every level of management.
AO: To explain exactly what Reason (r ): Every manager, from top
is directing? executive to supervisor performs the function
of directing.
10 LO: Able to understand Assertion(a): Directing facilitates 1
directing clearly. introduction of needed changes in the
AO: To explain exactly what organization.
is directing? Reason(r ): Directing is the process of
guiding the efforts of employees and other
resources to accomplish the desired
objectives
11 LO: Able to understand very “Maslow’s need hierarchy theory is 3
clearly the concept of considered fundamental to understanding of
motivation. motivation.” In the light of this statement,
AO: To explain various explain ‘motivation’ and Maslow’s need
assumptions in Maslow’s hierarchy in motivation.
need hierarchy theory.
12 LO: Able to understand A reputed hotel , Hotel Sea View, provides 3
various incentives given to medical aid and free education to children of
employees. its employees. Which incentive is being
AO: To identify various highlighted here? State its category and any
categories of incentives. two more incentives of the same category.
13 LO: Able to identify “ Leadership indicates the ability of an 3
different styles of leadership individual to maintain good interpersonal
AO: To identify very clearly relations with followers and motivate them to
different styles of leadership contribute towards achieving organizational
objectives.” In the light of this statement,
explain the styles of leadership.
14 LO: Able to understand State any three financial incentives other 3
various incentives given to than ‘Pay and Allowances’ to motivate
employees. employees.
AO: To identify various
categories of incentives.
15. LO: Able to understand very Refer to the extract given below and choose 4
clearly barriers in the the correct option to answer the following:
process of communication. Ahuja, a sales representative of Oscar Ltd.
AO: To explain very clearly has changed seven jobs in the last one year.
different types of barriers in He is a hard working person but is not able to
the process of finalise deals with the customers due to his
communication. inadequate vocabulary and omission of
needed word. Sometimes he uses wrong
words because of which intended meaning is
not conveyed. All this created a
misunderstanding between him and his
clients.
I. ‘He is a hard working person but
is not able to finalise deals with
the customers due to his
inadequate vocabulary and
omission of needed words.’
Which type of communication
barrier is referred here?
(a) Technical jargon
(b) Faulty translations
(c) Badly expressed message
(d) Unclarified assumption
II. The barrier identified in (I) above
can be categorized under:
(a) Semantic barrier
(b) Psychological barrier
(c) Personal barrier
(d) Organisational barrier
III. Which of the following is not an
importance of communication in
management?
(a) Basis of Coordination
(b) Basis of decision making
(c) Boost morale and provides
motivation
(d) Satisfies social and
psychological needs
IV. Which of the following is not a
measure to improve
communication effectiveness?
(a) Be aware of language, tone
and content of message
(b) Convey things of help and
value to listeners
(c) Ensure proper feedback
(d) Communicate for present only
16 LO: Able to understand the Identify and explain the elements of 4
elements of directing. ‘directing’ in the following cases:
AO: To identify very clearly (a) Mahesh guides the efforts of his
different elements of subordinates to accomplish the
directing. desired objectives and gives
instructions to ensure optimum
utilization of resources and
achievement of work targets.
(b) ASWIN, MD, explains the plan in
writing to the departmental managers
and receives their feedback.
17 LO: Able to understand Biswas Ltd. assured their employees that 4
various incentives given to inspite of recession, no worker will be
employees. retrenched from the job.
AO: To identify various (i) Name and explain the type of
categories of incentives. incentive offered to the
employees.
(ii) Explain one more incentive of the
same category.
18 LO: Able to understand very Laser Ltd. is an IT company having 1,000 6
clearly barriers in the employees. All its employees take things
process of communication. easy and are free to approach any one for
AO: To explain very clearly minor queries and problems. Because of this
different types of barriers in the operations of the company are disturbed
the process of and its revenue has declined. Everyone is
communication. seen talking to each other resulting in
inefficiency in its offices. It has also resulted
in loss of secrecy and confidential
information being leaked out. Explain the
measures that the manager should adopt to
improve communication system of ‘Laser
Ltd.’
19 LO: Able to understand Mr. Rajat is working as the Human Resource 6
various incentives given to Consultant in a firm manufacturing cosmetic,
employees. which is facing a problem of high employee
AO: To identify various turnover. The CEO of the company has
categories of incentives for invited suggestions from him for retaining
employees. the talented employees and reducing the
employee turnover. Mr. Rajat recommends
that the good employees be rewarded in a
way that it creates a feeling of ownership
among the employees and at the same time
makes them contribute towards the growth of
the organization.
(a) Identify the incentive and explain its
type, which has been suggested by
Mr. Rajat to the CEO of the
company.
(b) Also explain any two other incentives
of the same type.
20 LO: Able to understand . Sohan was a regional manager in ‘Haldi 6
different types of financial Ltd.’ for the last eight years. On the
and non-financial incentives retirement of the Marketing Mnager, Sohan
provided to employees. applied for the same post because he was
AO: To identify very clearly extremely ambitious and had dedicated all
the non-financial incentives his energies to obtain the post of Marketing
provided to workers and Manager.
employees besides financial However, the top management decided to fill
incentives. the position by selecting a better person from
outside the company. Because of this Sohan
was heart broken and his performance
declined. When the new marketing manager
joined, one of his major problems was how
to motivate and inspire Sohan to his former
level of performance.
Suggest any four non-financial benefits that
the new marketing manager may use to
motivate Sohan.
ANSWERS:
[Link] ANSWER
1. Laissez Faire or Free-rein
2. Encoding
3. More number of organizational levels
4. Bonus, Financial incentive
5. Leadership
6. Autocratic style of leadership
7. Leader persuades, clarifies and inspires people to accept changes whole-
heartedly.
8. The preoccupied mindset of receiver neither give attention to the message nor
grasp it which leads to ineffective communication.
9. Both (a) and (r ) are correct and (r) is the correct explanation of (a).
10. Both (a) and (r ) are correct but (r) is not the correct explanation of (a).
11. Assumptions: (any three)
(a) Urge to fulfil needs is a main factor in motivation of people at work.
(b) Human needs arise in a particular structure or hierarchy.
(c) Lower level needs must at least particularly be satisfied before higher
level needs emerge.
12. The incentive being provided by the hotel is ‘perquisite’ under financial
incentives. The two more incentives under the same category are:
(a) Co-partnership
(b) Retirement benefits
13. (a) Autocratic leadership
(b) Democratic leadership
(c ) Laissez-faire leadership
14. (a) Bonus b) Perquisites (c) Retirement benefits
15. I. (C ) Badly expressed message
II. (a) Semantic barrier
III. (d) Satisfies social and psychological needs
IV.(d) Communicate for present only
16. (a) Supervision
(b ) Communication
17. (i) The type of incentive offered to the employees is job security. (under non-fi
nancial)
In India, due to widespread unemployment, job security is very [Link]
ensures regular income in future and relieves them of worry. However, it may
make them complacent.
(ii ) Career advancement opportunity. Most of the employees want to grow i
n their careers. If sound promotion policy and training programmes are
implemented, it will help them to achieve promotions
18. Some measures to overcome communication barriers are:
(a) Clarify the ideas before communication
(b) Consult others before communication
(c) Communicate according to the needs of receiver
(d) Be aware of languages, tone and content of message
(e) Convey things of help and value to listeners
(f) Be a good listener
19. (a) Mr. Rajat suggested financial incentives through co-partnership/stock
option. A company may offer share at a set price which is lower than the market
price to its employees. This gives a sense of belongingness and feeling of
ownership to them.
(b ) Other financial incentives are:
(i) Pay and allowances
(ii) Profit sharing
20. The non-financial incentives are used to motivate Sohan are:
(a) Employee Participation
(b) Employee Recognition
(c) Job Security
(d) Employee Empowerment
