MRITUNJAY SHARMA
[email protected] +91-9999375528
Experience
Experienced retail operations leader with over 14 years in the retail sector, including 10 years in diverse retail
environments and 4 years in airport operations. Expertise in managing Exclusive Brand Outlets (EBOs),
overseeing store operations, sales profitability, and delivering exceptional customer experiences. Skilled in
team leadership, inventory management, commercial negotiations, and driving operational efficiency across
large teams and multiple store locations.
Territory Manager
Bodybuilding India
Jul 2022 - Present
Oversee end-to-end execution of Exclusive Brand Outlets (EBOs), including scouting locations,
leasing, store operations management, and regulatory compliance.
Ensure stores meet brand standards, including visual merchandising, store layout, and customer
service excellence.
Develop and implement strategies to achieve sales targets and maximize profitability.
Conduct regular audits to ensure adherence to SOPs, regulatory standards, and company policies.
Collaborate with Vendor Management, Human Resources, Admin, Quality, and Training
departments to optimize store operations.
Lead and train store managers and sales teams, implementing effective sales and supervisory
techniques.
Create and communicate sales targets at regular intervals, tracking performance metrics and
ensuring alignment with business goals.
Manage day-to-day store operations, ensuring employee adherence to standards, schedules, and
performance metrics.
Plan and execute in-store promotions and work closely with the marketing team for strategic
brand campaigns.
Conduct market research and competitor analysis to identify trends, customer preferences, and
new store locations.
Negotiate leases, manage rental agreements, and oversee store setup, ensuring full compliance
with company and legal requirements.
Ensure regulatory approvals and operational readiness before store launches.
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Area Manager
Zeelab Pharmacy
Jul 2021 - Jun 2022 (1 year)
Identifying new products for PL Brand.
Handled 50 stores in Delhi with team size of 100 members.
Identifying new store locations.
Creating new distributes.
Sales track for stores and distributers.
Planning Monthly new campaign as per compaction for B2B and B2C customers.
Products classification as per store and on bases of stocks.
Creating procedures for monthly and annually audits.
Cluster Manager
HealthKart
May 2019 - May 2021 (2 years 1 month)
Managed identification, protection and use of data assets •Handled 15 stores in Delhi with
team size of 45 members.
Managed quality assurance program including on site evaluations, internal audits and
customer surveys
Devoted special emphasis to punctuality and worked to maintain outstanding attendance
record, consistently arriving to work ready to start immediately
Supervised Store Managers in providing excellent customer service to callers requiring
assistance for products and product related issues
Supervised daily operations and sales functions to ensure maximization of revenue, customer
satisfaction and employee productivity,
Designed and introduced leadership development, coaching and team management model,
resulting in promotion of employees into increased levels of responsibility.
Store Manager
HealthKart
Aug 2014 - May 2019 (4 years 10 months)
Pioneered new accounts and maintained a strong, growing customer base
Thoroughly learned the company's product offerings and contributed to an increase in
monthly sales
Responding to telephone inquiries by providing quality service to customers and providing
quick complaint resolution
Successfully assisting customers with product selections and purchases, e-service transactions
Achieving daily sales goal by cross selling and promoting additional products and services
Building rapport with customers by asking/probing questions and utilizing effective listening
skills
Multi-tasking between assignments, computer screens, and computer applications to
complete
Collaborating with managers, team members, and vendors to achieve the company's target
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Maintaining daily department tasks including stocking, creating merchandise displays,
remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing
transactions.
Duty Officer
Bird Worldwide Flight Services
Jun 2009 - Oct 2013 (4 years, 5 months)
Roles and Responsibility To assist customers through all procedures related to arrivals and departures
in the following activities:
Floors Supervision: Managing the passengers crowd around the counter and security hold
area, helping the counter parts ensuring opening and closing of the counters, keeping a co-
ordination between boarding gates and counters
Counter Supervision: Doing Supervision of Counters and close the flight, passing close out to
the Load & Trim Department to carry out safe and secure on time operations in accordance
with ground operations manual & all applicable procedures
Checking travel documents for fraudulent visas, passport
Departures: Taking pre-flight & post flight briefings, setting up checking counters, maintain a
high quality of check-in procedures & to assist customers with special requests
Boarding Gates: Making sure that all the passengers have boarded on the aircraft and making
regular announcements for the flight to assure that all the passengers are on board before
schedule
Arrivals: To assist passengers with special request, mis-handled/ damaged baggage, prepare
all reports for the same, co-ordination with baggage & follow up with en-route stations
regarding lost luggage
Education
Central Board of Secondary Education
High School
National Open University National Open University
GED
Institute of Advanced Studies in Education Deemed University (IASE)
BBA
Karnataka State Open University
MBA, Human Resource
Skills
Strategic Planning • Sales Management • Team Leadership • Customer Relationship
Management (CRM)
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