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We Value Your Feedback

The document outlines the process for providing feedback and making complaints regarding services, specifically related to the National Disability Insurance Scheme (NDIS) and Latrobe Community Health Service (LCHS). It emphasizes the importance of privacy, respect, and cultural needs in handling complaints, and provides contact information for further assistance. Additionally, it details the steps involved in the complaints process and the expected timeline for resolution.

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kumar.arasu8717
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7 views1 page

We Value Your Feedback

The document outlines the process for providing feedback and making complaints regarding services, specifically related to the National Disability Insurance Scheme (NDIS) and Latrobe Community Health Service (LCHS). It emphasizes the importance of privacy, respect, and cultural needs in handling complaints, and provides contact information for further assistance. Additionally, it details the steps involved in the complaints process and the expected timeline for resolution.

Uploaded by

kumar.arasu8717
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

We value your feedback

- it helps us improve our services

You can expect If your complaint is about the National If you are providing feedback
Disability Insurance Scheme (NDIS) for someone else
n your privacy to be protected
itself, or about a decision made by the
We would like to hear from you. We
n to be listened to with respect National Disability Insurance Agency accept all feedback about our services.
to have someone represent you
n (NDIA), please contact the NDIA.
However, we can only investigate your
with your complaint if you wish and Website: [Link] feedback and share information with
consent
Email: feedback@[Link] the consent of our client, so we will:
n to have your cultural and Phone: 1800 800 110 n Contact you and check it is ok for us
communication needs included
to contact the client you’ve provided
n to be actively involved in the Do you need further assistance? the feedback for.
process and be asked how you
Please let us know if you need n We’ll ask our client for their consent
would like to have your concern
information: to look into your feedback.
resolved
n to be kept informed of the progress n in another language Not satisfied with our response
of your complaint n the national relay service or process?
n not to be charged to make a n an interpreter or translation service You can contact the NDIS Quality and
complaint - it is free Safeguards Commission and ask them
n other support to assist you in to review our response.
n to receive correspondence from us making a complaint.
explaining the resolution of your Website: [Link]
complaint and our reasons for those Our complaints process Phone: 1800 035 544
decision/s
1. We will acknowledge that we’ve
n to be informed of how you can
received your complaint within 2
request a review of our decision/s.
days.
How to make a complaint 2. A senior staff member will contact
If your complaint is about our Local you to learn more about your
Area Coordination or Early Childhood concerns.
services, then please contact Latrobe
Community Health Service (LCHS). 3. Your complaint may need to be
investigated. This may include
Phone: 1800 242 696 talking to other people involved. We
Website: [Link] will need your consent to do this.
Email: feedback@[Link]
4. We will attempt to resolve your
Letter: complaint to your satisfaction.
Post free of charge to:
5. We will inform you of the outcome
PRIVATE & CONFIDENTIAL
of your complaint and the reasons
Quality Officer for our decision/s. We aim to resolve
Latrobe Community Health Service your issues within 30 working days.
Reply Paid 960, MORWELL VIC 3840
6. We will let you know how you can
In person: seek an internal review or external
Come in to one of our offices and talk review of our decision if you’re not
to any of our staff. happy with the outcome.

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