MANOJ GOWDA HK
TECHNICAL SUPPORT SPECIALIST(L1/L2)
[email protected]Mobile-6366071998
SUMMARY
Having 2.5+ years of Total IT experience as Technical / Product support Specialist with
Proven ability to Troubleshoot and resolve product Issues.
Experience in developing SQL scripts to validate the databases tables and reports data for
backend database testing Experience in using Defect Tracking Tool like JIRA/ BMC Remedy.
Excellent in programing language such as Core Java.
Sound knowledge in OOPS concepts , controlee statement and collections
Good in all types of SQL commands like DDL, DML and TCL.
Data Analysis and Investigation using SQL Select, Aggregate, group by features Data Cleanse
& Uplift Using SQL. Ticket Analysis and data Fix Skilled at triaging and root cause analysis.
String knowledge in Core Java programing such as loops, collections, file handlings and
exceptions.
Able design and develop reusable java programing using classes, methods and Interfaces
Managing coordination at a local and international level where required.
Product / System Support Engineer with proven track of solving product related issues,
debugging and monitoring and reactive tracking, log and respond to support tickets.
Ability to provide step-by-step technical help, both written and verbal. Technical Support
experience of handling global customers.
Worked as L1/L2 support Engineer for Java based spring application
Analyze and report product/application malfunctions immediately to concerned team.
Follow up with clients/users to ensure their technical issues are resolved Customer Ticket
analysis giving resolution with defined SLA. Familiar with Server log Management with
tool Kibana.
Experiencing with Scripting languages or shell scripting to automate daily tasks. Ability to
Diagnose and Troubleshooting Technical Issues.
Server monitoring and log analysis using Unix.
Ability to work in teams and independently with minimal supervision to meet deadlines. Strong
management, administrative and leadership skills to work in team.
EXPERIENCE
INNOVATION SYSTEMS PRIVATE LIMITED August 2020 – Present
Product Support Specialist
Education
B.E:National Institute Of Engineering,2020
P.U.C: Excellence P U College Moodbidri,2016
S.S.L.C: Athreya High School Mandya,2014
PROJECTS
Project-1 Formers Connect
Product Support Engineer Apr 2022 – Present
Client : Cargile, Bangalore
Skills/tool : Java, Oracle SQL, Jira, BMC Remedy tool
Ticket Analysis and data Fix.
Track, log and respond to support tickets.
Product / System Support Engineer with proven track of solving product related issues,
debugging and monitoring and reactive tracking, log and respond to support tickets.
Multiple products and sub-products, services and platforms to support
Troubleshoot runtime errors and workflow related issues.
Debug and Troubleshoot java-based programs for run time exceptions
Creating RCA document for bugs and working with develops through Jira Items.
Being at a start-up where everyone knows almost everyone, interacting with each professionally
and personally played a major role in the getting the work done
Excellent analytical, problem solving, communication and interpersonal skills, with ability to
interact with individuals at all levels.
Ability to work in teams and independently with minimal supervision to meet deadlines.
Offering analysis to inner stakeholders, educating and evangelizing for improvements that
outcome in an encourage encounter that delights customers worked on call encourage
for 24 / 7.
Meet set up services they provide Level Agreements (SLAs)
Configuration of product based on clients requirements
Responsible for the dealing with the problems, bug fixing and troubleshooting.
Trouble shooting Customer n/w and running diagnostic tools to find RCA.
Playing Key resource at L2 support b/w customer and Development team
Analyzing billing related issues
Conducting deployment and housing keeping activities
Installing and Upgrading product related issues.
