Essential Airport
Communication
A comprehensive guide to smooth interactions between passengers and
airport personnel. Master these key phrases to navigate your journey with
confidence and clarity.
Check-In Counter Essentials
What Passengers Say
"I'm here to check in for flight [number] to
[city]"
Your essential opening line to start the process
"Could I have an aisle/window seat,
please?"
Make your seating preference known early
"What's the weight limit for checked
luggage?"
Avoid surprise fees by asking upfront
Clear communication at check-in sets the tone for your entire
journey. Have your documents ready and speak clearly.
Agent Responses at Check-In
Security Questions Baggage Processing Final Instructions
"Did you pack these bags yourself? "Please place your bag on the scale. "Your flight boards from Gate
Has anyone asked you to carry Your bag is [X] kilos over the limit." [number]. Boarding begins at [time]."
anything for them?"
Weight verification and fee Critical information for your next
Standard security protocol questions notification steps
At the Gate
01 02
Confirm Your Location Check Timing
"Is this the gate for flight [number] to "When will boarding begin? Is the
[city]?" flight on time?"
03
Monitor Your Group
"I'm in boarding group [number]. Has my group been called?"
Boarding Announcements
"We will now begin pre-boarding for passengers with small children or those needing special assistance."
Pre-Boarding 1
Special assistance and families with young children
2 Group Boarding
"Now boarding Group [number]" or rows from back to
front
Final Call 3
"Final call for passenger [Name] on flight [number]"
In-Flight Communication
Common Passenger Requests
"Could you help me find my seat? It's [number]."
"May I have a pillow/blanket, please?"
"What beverages do you have available?"
"How much longer until we land?"
"Where is the lavatory?"
Flight attendants are there to ensure your comfort and safety. Don't hesitate to ask for assistance when needed.
Safety Instructions
Boarding Safety Turbulence Protocol
"Please stow your carry-on "The captain has turned on the
luggage in the overhead bin or fasten seatbelt sign. Please
completely under the seat in return to your seats
front of you." immediately."
Emergency Procedures
"In case of cabin pressure loss,
oxygen masks will drop from
the panel above you."
Immigration & Customs
1 2 3
Immigration Desk Officer Questions Customs Declaration
"Here is my passport and arrival card. "What is the purpose of your visit? "I have nothing to declare" - proceed
I'm here for tourism and staying How long will you be staying? Where through the appropriate lane
[number] days." will you be staying?"
Baggage & Lost Luggage
Baggage Claim Missing Baggage
"Where is the carousel for flight "I can't find my bag. It's
[number] from [city]?" missing." Head to Baggage
Service immediately.
Report Process
"Please fill out this form with your contact information. We'll deliver it
once located."
Essential General Phrases
Navigation & Services
"Excuse me, could you help me?"
"Where are the restrooms?"
"Is there free Wi-Fi? How do I connect?"
"How do I get to connecting flights?"
"Where can I find ground transportation?"
Emergency: "Please remain calm and proceed to the nearest exit.
Leave all belongings behind."
These universal phrases will help you navigate
any airport situation with confidence and
courtesy.
