Faisa Ali
Location: London, Southall
Phone: 07442706183
Email:
[email protected]Professional Summary:
I am a dedicated and driven professional with a strong academic foundation in Educational Studies
(BA Hons) and a proven ability to excel in dynamic environments. My diverse professional
experience, spanning customer service, education, and research have honed my interpersonal,
organisational, and problem-solving skills, making me well-equipped to contribute meaningfully to
your team. I am seeking a full-time role where I can continue to grow professionally, contribute
effectively to team objectives, and make a positive impact.
Education:
University of East London
Bachelors of Arts (Honours) in Educational Studies (First Degree)
Graduation Year: 2022
Featherstone Sixth Form
Double Diploma in Applied Science and Sociology
Years Attended: 2016 – 2018
Featherstone High School
9 GCSEs, A-C
Years Attended: 2011 – 2016
Employment History:
LSA, KS4 West London College
Year: 2024 – 2025
Supported teachers and learners by:
● Took daily student registrations
● Monitored students during lunch and break times
● Handled calls and liaising with parents
● Acted as a key contact between teachers and learners to ensure seamless daily operations
Prepared referrals from Ealing Council by:
● Managed and organising data
● Scheduled parent interviews
● Created necessary paperwork for meetings.
● Undertook additional administrative responsibilities, including:
● Generated and created attendance reports
● Created visual data presentations (e.g., pie charts) to display learner destination data
● Maintained direct communication with Ealing Council to ensure timely submission of reports
and attendance records
Volunteer Tutor, MiniMuslimeen
Year: 2024
● Assisted students aged 7–11 in strengthening their core knowledge of Math, English, and
Science
● Developed tailored lesson plans to meet the unique needs of each student
● Created engaging and interactive educational materials to enhance learning experiences
● Conducted regular assessments to track student progress and adjust teaching methods
accordingly
● Provided one-on-one and group tutoring sessions to ensure comprehensive understanding of
subjects
Researcher Call Agent
Years: 2023 – 2024
● Conducted outbound calls to gather information from targeted audiences
● Performed surveys with participants to collect data for research
● Followed detailed scripts and protocols to ensure consistency and accuracy in data collection
● Recorded responses accurately and input data
● Verified and clarified information with respondents to ensure data reliability
Tutor
Year: 2022
● Created lesson plans and PowerPoint presentations
● Established relevant aims and objectives for lessons
● Prepared initial assessments and icebreakers for students
● Provided worksheets and assessments to test students' memory of content
● Gave constructive feedback on assessments for improvement
● Adapted to different learning styles and maintained a confident and inclusive teaching
environment
Call Centre Agent, Hinduja Global Solutions UK (Legal Aid Agency)
Year: 2020
● Responsible for resolving issues that clients may have and assisting with civil Legal Aid
procedure legislation
● Provided advice to solicitors, barristers, and police over the telephone regarding legal aid
applications and payments
● Managed customer satisfaction by providing support and advice over the telephone and via
email
Skills:
● Customer Service: Proven customer service background with excellent interpersonal skills,
expertise in interfacing with customers, building relationships, and formulating solutions.
● Time Management: Consistently meet deadlines and complete assigned tasks on time.
● Technical Proficiency: Strong computer skills in major software programs and social media
platforms, including Word, Excel, and other document management tools.
● Communication: Exceptional verbal and written communication skills, with a proven ability
to explain complex information clearly and concisely.
● Problem-Solving: Effective at identifying issues and developing creative solutions to
overcome challenges.
● Team Collaboration: Ability to work well in team environments, contributing positively to
team objectives and fostering a collaborative work atmosphere.
● Adaptability: Skilled at adjusting to new tasks and environments quickly and efficiently.
