ASSIGNMENT

Semester 2 2025
Module name Management Principles III
Module code MAN300/MAND362
Due date 22 September 2025
Total marks 75

This assignment is compulsory and must be submitted through Canvas,

inside the corresponding Module Course site on or before
22 September 2025 by 24:00.

STEP 1: COMPLETING YOUR ASSIGNMENT

Your assignment answer must include the following sections:

COVER PAGE
Please include the following information on the first page of the assignment:
Name, Surname, Student Number and Module Code.

BODY
1. The assignment answers must be typed in MS Word format and saved as a PDF
document (File > Save As > Save as Type: PDF).
2. Save your file (MS Word or PDF) with the following naming convention:
[STUDENTNUMBER] [MODULECODE] [SURNAME].pdf
E.g. 21111234 BCU101 Surname.pdf

LIST OF REFERENCES
Refer to the STADIO Referencing guide HERE for guidance.

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Once you have completed your assignment and saved it, you must log into Canvas to submit
your assignment by the due date.
IMPORTANT: Ensure that you submit your assignment answers on or before the due date
and time.

STEP 2: SUBMITTING YOUR ASSIGNMENT ON CANVAS

Once you have completed your assignment, log in to Canvas as follows:

1. Log in to CANVAS using your MySTADIO details:

(Username: [email protected] and Password: ID number)
2. A specific course inside of CANVAS for each of your modules has been created for you
to submit your Assignment to. Select the desired module from the dashboard.
3. Submit your assignment before the end of the due date.

PLEASE ENSURE THAT THE ANSWER THAT YOU SUBMIT IS IN MS WORD OR PDF FORMAT.
NO SCANNED DOCUMENT WILL BE MARKED.

• The process detailed above is the same on a personal computer and mobile device. You
will, however, need to ensure that you have saved your completed assignment on the
mobile device and have downloaded the Canvas Student Application before attempting
to submit.
• You do not require a Canvas class ID and enrolment key to access your registered module
class, as you have been allocated to the class based on your registration. If you do not
see your module class appear, please contact the office for assistance.
• If you experience any difficulties during the submission process – after reading through
the guide and attempting the prescribed steps – please do not hesitate to contact the
office for assistance.

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 ARTIFICIAL INTELLIGENCE TRAFFIC LIGHT MATRIX (AIMat)
Question RED AMBER GREEN
May NOT May MUST use
Part Detail of AI use
use AI use AI AI
You may use AI here. Refer to
the STADIO Referencing Guide
Question 1
to acknowledge the AI-
generated content.
You may not use AI here. Refer
to the STADIO Referencing
Question 2
Guide to acknowledge the AI-
generated content.
You may use AI here. Refer to
the STADIO Referencing Guide
Question 3
to acknowledge the AI-
generated content.
You may only use AI to correct
your grammar. If you decide to
use AI for this purpose, capture
General
your text before and after fixing
the grammar and spelling, and
explain which tool/s you used.
NOTE:
• STADIO employs AI writing detection tools to monitor AI use.
• Presenting work produced by AI as your own contravenes the STADIO Plagiarism
policy.
• Refer to the STADIO Referencing Guide for guidance.

©STADIO [Management Practice III - MAN300/MAND362] [Assignment - 2025 Semester 1]

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Question 1 (25 marks)

Read the case study and answer the question that follows:

DEG Design and the IT Policy Gap

Background:
DEG Design is a growing graphic design company based in South Africa, known for its creative
solutions and commitment to customer satisfaction. However, the company has not yet
implemented a formal IT policy to govern the use of technology and social media by its
employees. This oversight has become a significant concern, especially in light of recent
events involving Nash, one of its employees.

Scenario:
Nash, a dedicated and enthusiastic graphic designer, has been facing difficulties with a
particular client who frequently requests changes to design concepts after they have been
finalised. This ongoing challenge has caused significant frustration for Nash, who also runs a
YouTube channel where he shares his music and opinions on various topics. Although Nash
is not a major influencer, he has a moderate following of about two thousand people across
different social media platforms.

After a particularly frustrating meeting with the client, where further last-minute changes
were demanded, Nash decided to vent his frustrations publicly on his YouTube channel. In
his video, he named the client and his employer, DEG Design, while expressing his
dissatisfaction with the situation. This video quickly attracted attention, eliciting mixed
reactions from viewers and raising serious concerns within DEG Design.

The management at DEG Design is now worried about the potential risks associated with
Nash’s public outburst, especially given the absence of an IT policy. The situation raises
critical questions about employee conduct, client confidentiality and the broader
implications for the company’s reputation and legal standing.
Source: Adapted from: Hellriegel, D., Slocum, J., Jackson, S.E., Louw, L., Staude, G., Amos, T., Klopper,
H.B., Louw, M., Oosthuizen, T., Perks, S. & Zindiye, S. 2020. Management: 6 th edition. South African
edition. Cape Town: Oxford University Press Southern Africa.

1.1 Identify and discuss the potential risks that DEG Design faces in this situation. (6)
1.2 Evaluate the impact of Nash's actions on DEG Design and identify the specific losses or
damages the company could suffer. (4)

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1.3 Propose and justify measures that DEG Design should implement to prevent similar
incidents in the future. (10)
1.4 Identify and discuss the alternative actions could Nash have taken to address his
frustration without risking the company’s reputation? (5)

Question 2 (25 marks)

2.1 Using the following headings, explain the concept of corporate citizenship and its
significance in the context of ethics and corporate social responsibility (CSR). Discuss how
corporate citizenship can influence an organisation's relationship with its stakeholders
and provide examples of how a company like Woolworths demonstrates these principles
in practice:
• Corporate Citizenship
• Significance in Ethics and CSR
• Influence on Stakeholder Relationships
• Example: Woolworths' Corporate Citizenship (12)
2.2 Discuss the decision-making process under conditions of certainty, risk and uncertainty.
In your answer, explain how each condition affects the decision-making process and
provide an example for each scenario. (13)

Question 3 (25 marks)

Read the case study below and answer the questions that follow.

Nulu Outsourcing
Nulu Outsourcing is a company that provides IT-enabled business processes, application
services and infrastructure solutions for business outcomes, along with general IT support.
The IT support desk at Nulu Outsourcing is responsible for both internal support within the
company and basic IT support for its clients. The team consists of eight members, with Gavin
as the team leader.

Recently, the team has been experiencing significant internal conflict. Two team members,
Sonja and Dev, have separately approached Gavin, expressing concerns about ticket
completion rates and the time taken to resolve issues. Sonja has accused Dev of being slow
and inefficient, while Dev feels that Sonja rushes through tickets without fully resolving
underlying issues. The tension between them has led to increased competitiveness, affecting
the overall team dynamics.

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 Nulu Outsourcing
Gavin has tried to address the issues by having individual discussions with Sonja and Dev but
the situation has only worsened. Sonja has begun undermining Gavin's authority during
meetings, challenging his decisions openly. Dev, on the other hand, has started arriving late
to work and missing daily meetings, which further disrupts team cohesion.

As the situation escalates, other team members have become more disengaged and the
overall performance of the IT support desk has declined. Gavin is feeling overwhelmed and
is considering stepping back, hoping the situation will resolve itself. However, he is also aware
that his passive approach might further deteriorate the team's morale and productivity.

To complicate matters, Nulu Outsourcing is in the process of expanding its operations, which
will require the IT support desk to take on additional responsibilities. This expansion
necessitates a well-functioning and cohesive team, making it crucial for Gavin to address the
current issues effectively.
Source: Adapted from: Hellriegel, D., Slocum, J., Jackson, S.E., Louw, L., Staude, G., Amos, T., Klopper,
H.B., Louw, M., Oosthuizen, T., Perks, S. & Zindiye, S. 2020. Management: 6 th edition. South African
edition. Cape Town: Oxford University Press Southern Africa.

3.1 Identify and explain the current stage of team development at the IT support desk
according to Tuckman’s model (Forming, Storming, Norming, Performing, Adjourning).
Justify your answer with examples from the case study. (4)
3.2 Discuss the most worrying features of the team’s current dynamics. How do these issues
impact the overall effectiveness of the team? (6)
3.3 Evaluate Gavin’s current approach to leadership and conflict management. What are the
potential consequences of his passive response to the issues within the team? (4)
3.4 Suggest two strategies Gavin could implement to resolve the conflict between Sonja and
Dev and improve overall team cohesion. Justify why these strategies would be effective.
(4)
3.5 How could Gavin ensure that both Sonja and Dev feel more empowered and motivated
in the workplace? Propose specific actions and explain how they could lead to positive
changes in the team’s dynamics. (4)
3.6 Considering the planned expansion of Nulu Outsourcing, how can Gavin prepare his team
to handle increased responsibilities effectively? Identify at least two areas of focus and
explain their importance. (3)

ASSIGNMENT TOTAL: 75 MARKS

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