How to Upgrade GV-VMS
Article ID: GV1-19-09-23
Release Date: 9/23/2019
Revision Date: 7/13/2022
Applied to
GV-VMS
Summary
Starting from V16.10.3.0, GeoVision has greatly improved the upgrade procedures of
GV-VMS system. But no matter which version you are using, before system upgrade, ensure
you have a backup of system settings and log files, so you can restore the system if
something goes wrong after the upgrade.
The article includes the following contents:
1. For users of GV-VMS V16.10.3.0 and later........................................................................ 2
1-1 Backing up the Current System Settings and Logs ............................................................. 2
1-2 Upgrading GV-VMS to the Latest Version........................................................................... 2
2. For users of GV-VMS versions earlier than V16.10.3.0 ................................................... 3
2-1 Backing up the Current System Settings and Logs ............................................................. 3
2-2. Upgrading GV-VMS to the Latest Version.......................................................................... 4
Troubleshooting Tips..................................................................................................................... 5
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1. For users of GV-VMS V16.10.3.0 and later
1-1 Backing up the Current System Settings and Logs
1. Run Fast Backup & Restore Main System from the Start menu.
2. Click Backup GV-VMS Settings or Restore Defaults, and select Backup Current
System.
3. Select the items you want to back up and click the Next Step button to back up
your system settings.
1-2 Upgrading GV-VMS to the Latest Version
Download the latest version of GV-VMS from GeoVision’s website, and run the Installer
(Setup.exe) from the unzipped folder. Select Reinstall / Upgrade to start.
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2. For users of GV-VMS versions earlier than V16.10.3.0
2-1 Backing up the Current System Settings and Logs
1. Run Fast Backup & Restore Main System from the Start menu.
2. Click Backup GV-VMS Settings or Restore Defaults, and select Backup Current
System.
3. Select the items you want to back up and click the Next Step button to back up
your system settings.
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2-2. Upgrading GV-VMS to the Latest Version
1. Click the Start button, click Control Panel, and click Uninstall a Program under
Programs.
2. In the list of currently installed programs, select GV-VMS, and click Uninstall/Change.
3. When you are prompted to confirm the program and the shared componets removal, click
OK.
When the above uninstallation process is complete, you can proceed to the following step and
install the latest version of GV-VMS.
4. Download the latest version of GV-VMS from GeoVision’s website, and run the Installer
(Setup.exe) from the unzipped folder.
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Troubleshooting Tips
Symptom
When you launch the VMS installer during the installation of GV-VMS, the installation fails and
you may receive the following error message:
Solution
To resolve the issue, follow the steps below to manually delete the temporary files and
reinstall the latest version of GV-VMS.
The temporary files are hidden system files. Before deleting the folder, you must make the
hidden files enabled.
1. Click Tools and select Folder options.
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2. Click the View tab, select Show hidden files, folders, and drivers under the Hidden files
and folders category and click OK.
3. Locate the temporary files. They should be stored at
C:\Users\Default\AppData\Local\Temp\{EE8EBDD5-8C17-45E0-A865-A2A76233FC06}
C:\Program Files (x86)\InstallShield Installation
Information\{EE8EBDD5-8C17-45E0-A865-A2A76233FC06}
4. Delete the temporary files.
Once the temporary files are deleted, you can reinstall the latest version of GV-VMS.
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