Call Centre Solutions for the Fin.
tech & BFSI Industries
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VOIZ
We are India’s No. 1 fully-tech-led call centre managed-marketplace, a CCaaS platform.
We aggregate experienced, after-market human talent and bring them to VOIZ on a ‘work
from anywhere’ model.
We have built a robust full-stack tech platform containing talent, training, production, quality,
security, collaboration and automation functions to enable call centre operations on a
seamless, plug & play model.
The VOIZ CCaaS platform has powered more than 300 call centres in India since 2022
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Offering
Sales Support Solutions
Fully managed sales & tele- Fully managed support Full stack technology that
marketing function on an centre on an outsourced enables sales & support
outsourced model model functions
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BFSI Solutions
Loans Cards Insurance Banking & Wealth
Sales Sales Sales Opening accounts
Collections Collections Renewals KYCs
Informational calls Convert to EMIs Informational calls Account reactivations
Cross sales Informational calls Cross sales Virtual relationships
Cross sales Cross sales
3 + Data conversion, processing or transcription
Construct
Cloud Call Centre
Outsource to VOIZ Sales, support etc.
You (Business) Your Customers
VOIZ
Data Automation
Full stack tech
Analytics Information
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VOIZ Agent
30+ F, WFH Ai Microphones
Laptop, internet VOIZ Secure
Silent workspace VOIZ CRM & Teams
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VOIZ Tech
Team Management & Collab
Customer Management Learning Management Talent Management
Security & Governance
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VOIZ Secure
Attendance Management
Face ID Login Screen monitoring
Time sheets Video monitoring
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Engagement models
Fully Managed Service – You simply outsource your inbound,
outbound or data processes to VOIZ, and we do the rest. Track
productivity in real time (> 10 seats)
Do it Yourself – We bring you ‘trained talent’ + ‘loaded tech’ and set up
your call centre on VOIZ in less than 48 hours. You then work directly
with the agents with some basic assistance from VOIZ (< 10 seats)
SAAS – Our technology is available as a service on cloud. You can
bring your own talent, set up and run a cloud call centre within hours
Talent2Hire – Should you have your own technology, and you are
looking to hire call centre resources, VOIZ has over 25K agents to offer
across regions, languages, skills & industry expertise
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Why VOIZ?
Experienced & Sticky Agents – High quality, experienced &
committed workforce.
Diverse specialties: languages, industry experiences etc.
Cost Effective – No capex and opex overheads, leading to
much lower costs than an on premises set up
10X more Scalable – 1 to 10 to 100 agents’ scale capability.
Fast to market, go live in 7 days & scale in 30 days
Flexible & Fungible – Seamless BAU, surge demand &
fractional demand capability
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Trusted by Some of India’s well-known BFSI companies
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Clients speak
Agents: 50 Agents: 30
Process: Data conversion Process: Personal loan sales
Problem: Quality > 95% accuracy, surge volume Problem: Assist customers in completing loan
Achievement: 97% accuracy applications on their app (app not installed,
and user not applied) to conversions, 27% target
Client: ‘Congratulations to the VOIZ team on Achievement: 27% conversion
surpassing the milestone of 100 documents per
day with 97% accuracy, thank you for your Client: ‘VOIZ is now the No. 1 service provider
unwavering commitment to excellence. Here’s amongst all our 6 vendors in less than 6
to more milestones and continued success months since we started, we would want to
ahead’ deepen our association’
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Clients speak
Agents: 10 Agents: 10
Process: Personal loan sales Process: Bonds & Debentures sales
Problem: Assist customers in completing loan Problem: Assist customers in completing
applications on their app, 5% target journeys on their app, 10% target
Achievement: 5% conversion Achievement: 10%
Client: ‘We are very happy with VOIZ, our Client: ‘Goldenpi is a unique product offering
unique problem of go-to-market in less than and VOIZ with its experienced agents was the
7 days was well met and over the last 3 right fit, the quality of conversations are
months, the conversions have moved from 1% markedly better and something that fits the
to 5%, VOIZ is our extended partner’ tone and maturity required to sell a product like
ours’
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Trusted by Other well-known brands in India
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About VOIZ
Venture funded by one of India’s impact VCs for driving the ‘future of work’ space.
Launched in April 2022, we are one of India’s fastest growing companies in the CCaaS
(Call Centre as a Service) space. In just 24 months since inception, we have worked with
more than 300+ clients in India.
14 News Article
