BUTCH LOUIE VALENA
Contact Numbers: 07498 840423
Email Address: lolouie92@[Link]
Address: 26A Mill Street, Bedford, Bedfordshire MK403HD, United Kingdom
Birthday: May 02, 1992
ABOUT ME
Customer service representative with 10 years experience in telephone and face-to-face customer service who
consistently meets and exceeds productivity goals. Experience with sales, troubleshooting, handling customer
complaints, and maintaining a positive and friendly disposition. Upholds a prominent level of professionalism, patience,
and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am hoping to use my wealth of
experience to attain employment in a customer service role.
EDUCATION SKILLS AWARD LANGUAGE
Jinalinan Academy, Philippines - Customer Service Highest Number of - English
2004 – 2009 - Microsoft Office Transactions in all - Filipino
High School - Vat Refund Western Europe
Subjects equivalent to GCSE - Managing ATM, Western Union & August 2016
MoneyGram
- Cash Handling
PROFESSIONAL EXPERIENCE
2021 – present Company: AUTOGLASS Position: Customer Service Representative
- Professionally answers incoming phone calls from policyholders, insurance agents, and/or auto glass
shops.
- Accurately enters auto glass loss information into the production database.
- Verifies customer insurance coverage and deductible amounts for the vehicle involved, and communicates the
information to the customer.
- Using the production/shop locator system, locates an auto glass vendor that can service the customer’s vehicle
quickly and conveniently.
- Using knowledge of auto glass parts qualifies the damage for a windshield repair or selects the appropriate glass
part for replacement.
- Uses the appointment scheduling system in production to schedule appointments for service at Safelite store
locations, or contacts non-Safelite vendors to arrange an appointment for the customer.
- Uses knowledge of other accounts to assist in answering phone calls if calls are holding.
- Upskilled worker that helps other departments with the company.
2023-2024: WAGAMAMA Position: Line Chef (Part-time)
- Prepares food before and after cooking, including cutting, mixing, chopping, and making sauces. Cooks food using methods
like grilling, frying , sauteing and boiling.
- Maintains cleanliness and hygiene standards, including creating and following a cleaning checklist. Washes dishes, santizes
surface, and takes out the trash.
- Handles and stores food safely and properly, and comply with food safety regulations.
- Manages the kitchen’s food inventory, including monitoring the daily volume of supplies and updating their numbers.
- Works closely with the kitchen team to ensure efficient service
- Able to work well under pressure in a fast-paced environment
2016 – 2020 Company: The Change Group Position: Senior Foreign Exchange (FX) Consultant
- Maintained and delivered agreed customer service policy and standards within the team to enable the achievement of
TCG’s operation goals.
- Responsible for achieving sales targets by offering excellent customer service FX and tax refund customers by
consistently following Change Group’s SLA standards.
- Carried out inductions and trained trainee FX sales consultants on foreign exchange and tax refund processes. Worked
closely with the rest of the team and managers to achieve branch objectives and has a good reputation for flexibility and
commitment to the company.
- Fulfilled admin tasks which included treasury, updating spreadsheets, raising of invoices to different tax-free providers
etc. in the absence of administrator.
- Handled the customer complaints professionally, troubleshoot system issues (transaction systems and tax-free
systems) and investigated still errors in the absence of team leaders. Thereafter reported findings to the management.
Reference available upon request _________________________ Butch Louie Valena
