NATIONAL TRAINING SERVICE IN WORK

INDUSTRIAL

MOQUEGUA - TACNA ZONAL DIRECTION

CFP TACNA
AUTOMOTIVE MECHANICS

Innovation and/or Improvement Project

Operational Technical Level

Title of the innovation and/or improvement project

Author : …………………………………………………………………

Advisor Edgar Pérez Cevallos

Tacna, Peru

2022
EXECUTIVE SUMMARY OF THE INNOVATION AND/OR IMPROVEMENT PROJECT

(Un resumen de los aspectos más importantes del proyecto de mejora: El problema, los objetivos, antecedentes, análisis de
the improvement, the proposed plan, and the economic results of the project execution of Improvement.

(One page)

2
 Index
CHAPTER I..............................................................................................................................5
1.1 Reason social

1.2 Mission, Vision, Objectives, Company Values..........................................................5

1.3 Products, market, clients...........................................................................................5
1.4 Structure of the Organization.........................................................................................5
1.5 Other relevant information about the company where the project is developed....................5

CHAPTER II............................................................................................................................6
2.1 Identification of the technical problem in the company.........................................................6
2.2 Objectives of the Innovation and/or Improvement Project..........................................................6
2.3 Background of the Innovation and/or Improvement Project (Research conducted)......6
2.4 Justification of the Innovation and/or Improvement Project.....................................................6
2.5 Marco Theoretical and Conceptual...........................................................................................6
2.5.1 Foundation theoretical framework of the Innovation and Improvement Project......................................6
2.5.2 Concepts and terms used................................................................................6
CHAPTER III...........................................................................................................................7
3.1 Diagram of the process, value stream map and/or current operation diagram.........7
Effects of the problem in the workplace or in the company's results................7
3.3 Analysis of the root causes that generate the problem....................................................7
3.4 Prioritization of root causes...........................................................................................7

CHAPTER IV
4.1 Plan Action of the Proposed Improvement............................................................................8
4.2 Considerations techniques, operational and environmental for the implementation of the
improvement
4.3 Resources technicians to implement the proposed improvement...............................................8
4.4 Diagram of the process, value stream map and/or operation diagram of the
improved situation..................................................................................................................8
4.5 Schedule of the implementation of the improvement............................................................8
4.6 Aspects limitations for the implementation of the improvement..............................................8
CHAPTER V............................................................................................................................9

3
 5.1 Cost of materials
5.2 Cost labor
5.3 Cost of machines, tools, and equipment....................................................................9
5.4 Others implementation costs of the Improvement......................................................9

5.5 Cost total implementation of the Improvement...............................................................9

CHAPTER VI.........................................................................................................................10
6.1 Benefit expected technical and/or economic improvement..............................................10
6.2 Relationship Benefit/Cost..............................................................................................10
CHAPTER VII
7.1 Conclusions regarding the objectives of the Innovation and/or Improvement Project............11
Chapter VIII.............................................................12
8.1 Recommendations for the company regarding the Innovation and Improvement Project......12
BIBLIOGRAPHIC REFERENCES.....................................................................................13
ANNEXES.........................................................................................................................14

4
 CHAPTER I

COMPANY GENERALITIES

The company or workshop S.R.L. was established in 1993 to meet the growing demand in
high-tech equipment in the automotive and industrial sector, offering machinery
next-generation, as well as German oils and lubricants that allow achieving
greater effectiveness in performance, reduce wear and save on consumption.

OUR TEAMS

Our equipment and lubricants have a long history in the European market.
with the approval of many car manufacturers and are recommended and used by the
German Technical Review. Thanks to the quality of the equipment, we are leading widely the
emissions control equipment market with more than 500 units sold worldwide
national. Its solid construction is especially intended for use in high workshops.
transit and many of our teams have been operating for more than 15 years in the different workshops
from Peru. We are also pleased to inform you that all our representations have
the ISO 9001 quality certificate and the European Union certification.

OUR STAFF

The S.R.L. company or workshop has staff particularly qualified and trained in
Germany for more than 15 years to be able to advise our clients on environmental issues.
environment, mechanical engineering and automotive diagnostics.

5
1.1 Corporate name.
Business name: Juan Víctor Linares Sánchez
10434685597
Aventura Motors
Commercial activity: General mechanics service
Taxpayer status: Active
Tax address: Av. Jorge Basadre N° 640 (Across from the REPSOL Centenario 03 gas station)
Cesar Alberto Rosales Carhuapoma (Automotive Technician)
[email protected]

Mission
Mission:

Provide high-quality maintenance and vehicle repair services to individuals and

companies, supported by technology, human warmth, and modern management that allows
total satisfaction of our users.

Vision:

Serla company (workshop) of mechanical services for corporate vehicle fleets, more
important in the region of Tacna, with the most competitive prices in the market and the
best response to automotive mechanical problems, always offering the best
solution alternatives for our clients.

Company objectives:
Keep the vehicles of our current and potential clients in optimal condition.
through preventive and specific maintenance, inspections, and improvements. Thus
how to request the spare parts and follow up on each vehicle, in order to provide a
better quality service.

Establish the most appropriate maintenance tasks for the vehicles of the
clients based on quality standards.

Promote the services provided by the mechanic shop in order to give it a

to know and create trust from your clients and future clients of our
business workshop.

6
Values of the company / workshop… 'Servicios Múltiples SRL'

Compliance before the deadline

Quality

Seriousness and ethics

Efficiency

Mutual respect

FOR EXAMPLE

Trust

We develop relationships based on trust, the main foundation to move forward together and
achieve goals with our clients and within our company.

Creativity

We always think in different ways trying to give multiple answers, new and
originals. We give ourselves the license to dream and fantasize always seeking the best solution
effective.

Young Spirit

We are cheerful, spontaneous, fun, enthusiastic, optimistic, idealistic. We carry a

positive message to all those who relate to us.

Respect and Freedom

We bring them together, we believe they cannot be separated. Without respect, there is no freedom and

vice versa. We believe in the freedom of thought, action, opinion, and we respect each one.
from them. We do not impose or discriminate.

7
1.3 Products, market, customers.

Products.
General maintenance of the engine and the vehicle, through conventional checks and
electronics.
Diagnosis of faults or breakdowns in the engine and repairs minor failures.
Verify and control mechanical, electrical, and electronic systems of operation
of the motor.
Repair and adjustment of the movable and fixed parts of the engine.

Maintenance, repair, and control of the engine cooling system, through

electronic instruments.
Maintenance, repair and control of the lubrication system, through equipment and
modern diagnostic instruments.
Maintenance, repair, and control of the diesel and gasoline fuel system.
Mechanical and electronic injection system.
Diagnosis, maintenance, repair, and regulation of injectors and systems
fuel supply.
Maintenance, repair, and control of suspension, brake, and steering systems.
Ironing and painting service.

Market.
The sector it belongs to is the automotive sector, seeking to differentiate itself from the others.

workshops that specialize in European cars

MW
Mercedes Benz
Volkswagen
Audi
Alfa Romeo
Bugatti
Porsche
Citroën
Ford
Land Rover

8
 Clients.

Regarding the negotiating power of customers; it is an aspect to take very seriously.

taking into account the fact that, in the current economic context, consumers are
very sensitized regarding prices and the quality of service.
There are two major groups regarding this matter:

Institutional Consumer, characterized by rational consumption.

Individual Consumer, who bases their decisions on emotional consumption, fashion,
exclusivity of the product among other factors.
In that sense, we can say that our clients are:
Foreign citizens
National citizen
Taxi services
Private companies
National Police of Peru

1.4 Structure of the Organization.

Its organizational structure is constituted as follows:

Owner Manager: Mr. So-and-so.

Mechanical Technician: Mr. So-and-so.

Apprentice: Mr. So-and-so.

Assistant: Mr. Juan Pérez

(if it is a registered company, then use the following diagram)

9
1.5 Other relevant information about the company where the project is developed.

(This chapter will include the general aspects of the Company, such as products and services, customers, size,
location, structure, etc. as well as the mission, vision, policies, organization, and everything necessary to understand the
company and serve as a basis for a better analysis of the problematic reality to be resolved.

(Maximum 5 pages)

Company Location

10
 CHAPTER II
PROJECT PLAN FOR INNOVATION AND/OR IMPROVEMENT

2.1 Identification of the technical problem in the company.

2.2 Objectives of the Innovation and/or Improvement Project.

2.3 Background of the Innovation and/or Improvement Project (Conducted Research).

2.4 Justification of the Innovation and/or Improvement Project.

2.5 Theoretical and Conceptual Framework.

2.5.1 Theoretical Foundation of the Innovation and Improvement Project.

2.5.2 Concepts and terms used.

(Using an analysis methodology (Brainstorming, focus group, 5W+1H, qualitative method, etc.), the ...
main problems of the Company and will select the one with the greatest impact on its results whose solution will be proposed in the
Improvement Project. This problem may be a product and/or service that is generating less profit than expected.
a list of complaints, delay in product delivery, a bottleneck that creates a constraint, a waste in the
process, a procedure, a work method, etc.

11
 CHAPTER III
ANALYSIS OF THE CURRENT SITUATION

3.1 Process diagram, value stream map, and/or current operation diagram.

3.2 Effects of the problem in the work area or in the results of the company.

3.3 Analysis of the root causes that generate the problem.

3.4 Prioritization of root causes.

Effects that the problem causes on the product, on the materials, on the cost, opportunity for product delivery, time,
quality, inventories, work method, times, etc.)
(Analyze root causes using the cause-and-effect diagram, 5 whys, etc.)
Prioritize root causes using the Pareto diagram, qualitative factors method, etc.

(8 - 15 pages)

12
 CHAPTER IV
TECHNICAL PROPOSAL FOR IMPROVEMENT.

4.1 Action plan for the proposed improvement.

4.2 Technical, operational, and environmental considerations for the implementation of the
improvement.

4.3 Technical resources to implement the proposed improvement.

4.4 Process diagram, value stream map and/or operation diagram of the
improved situation.

4.5 Execution schedule of the improvement.

4.6 Limiting aspects for the implementation of the improvement.

(8 - 15 pages)

13
14
 CHAPTER V
IMPLEMENTATION COSTS OF THE IMPROVEMENT

5.1 Cost of materials.

5.2 Labor cost.

5.3 Cost of machines, tools, and equipment.

5.4 Other costs of implementing the Improvement.

5.5 Total cost of the implementation of the Improvement.

(4-10 pages)

15
 CHAPTER VI
TECHNICAL AND ECONOMIC EVALUATION OF IMPROVEMENT

6.1 Expected Technical and/or Economic Benefit of the Improvement.

6.2 Benefit/Cost Ratio.

(The reference time for calculating the benefit is the estimated lifespan of the improvement)
The cost is the sum of all the items in chapter V

(2 - 5 pages)

16
 CHAPTER VII
CONCLUSIONS

7.1 Conclusions regarding the objectives of the Innovation and/or Improvement Project.

(Maximum 2 pages)

17
 CHAPTER VIII
RECOMMENDATIONS

8.1 Recommendations for the company regarding the Innovation and Improvement Project.

(Maximum 2 pages)

18
 BIBLIOGRAPHIC REFERENCES
Citations, tables, graphs, annexes, and bibliographic references: APA format

19
 ANNEXES
Calculations in Excel (Production, profit/cost, etc.)
Graphs, charts, diagrams, etc.

………………………………………………………………………………………………

PRINTED PRESENTATION:

Citations, tables, graphs, appendices, and bibliographic references: APA format

(Font: Times New Roman, Size: 12 pts.)

20